All the reviews seem to be quite old. When I stayed here ( March 2020 ) I found the room fabulous,and very clean, The fridge was supplied with 2 bottles of water every day, my only criticism would be there was no safe in the room I was only 10 yards from my room to the large infinity pool which I had to myself most days. The Staff were very friendly and couldn't do enough for you. A special thanks goes to Dal who organised breakfast each day, a very polite and hardworking guy. The Hotel was set back off the main drag and therefore no road noise, yet close enough to all the restaurants and bars. I enjoyed my stay here so much that I am going to book for 2021. Thank you to Dee and all her hardworking staff, and see you all in 2021.
This was the only hotel I booked before travelling based on previous reviews and pictures and I was thoroughly impressed. The room was adjacent to the pool and about a 10 step walk up to the loungers. It was a super quiet hotel with only a few people making the most of the pool facilities during the day. I had a few issues with the AC and the electrics I think it had tripped out, but they were super quick to rectify things and everything was plain sailing after that.
The pictures make it seem far far better than it is. In reality it is very poorly maintained and unacceptable. We had booked for 3 nights but didn't even stay for one. The room we were given was large but bare except for the absolute basics. It smelt very strongly of damp and there were large black mould patches on the walls and in the bathroom. A nasty old bathroom with mouldy tiles and decrepit fittings. If it was a £10 backpacker hostel you would bear it, but certainly not at the price they want to charge which for Thailand is quite high. It is a real shame because it is in a gorgeous location and could be a lovely hotel if they bothered to maintain it.
I had stayed for six nights in this hotel. We checked in the hotel at the night time. The room was at the second floor in front of the swimming pool. The room was not small comparing with same price of other hotels. It would be better to the guests if a few details could be improved - such as provided kitchen utilities in the room, the a clean bedsheet, sufficient chairs in the room, sufficient hotwater for shower etc. However, the staff was especially friendly - the receptionist provided good service to us and the man served us for the breakfast was very hardworking and smiling to the guests everyday.
World tour stop-over at KhaoLak Palm Hill resort. Nice location, immersed in the green ,bheind the main road, 5 minuts far from the sea by walk; ..is the perfect place for take a rest, simple, clean, the room is big and comfortable, It has a nice swimming pool where you can enjoy the mountain views and the tranquility!! The staff very helpful and polite,the breakfast food very delicious!!