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Khaolak Merlin Resort

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7 / 7 Phetkasem Road Lamkaen, Taimuang, Khao Lak 82210 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1940)
Room & Suite (272)
Dining (109)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Khaolak Merlin Resort
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 77 hotels in Khao Lak
Location
Cleanliness
Service
Value
Travelers' Choice
The Khaolak Merlin Resort is a deluxe resort with style inspired by Thailand's rich culture, situated approximately 50 minutes away from Phuket International Airport yet set amongst peaceful tropical forest landscape and tranquil beaches. It has direct access to 190 meters of Khao Lak Beach front and is surrounded by 15 acres of lush tropical gardens.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Swimup bar
Poolside bar
Table tennis
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, Thai
1,310Reviews345Q+A100Room tips
Traveler rating
  • 823
  • 376
  • 84
  • 14
  • 13
Time of year
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Popular mentions
Joe wrote a review Aug 2020
5 contributions1 helpful vote
Hotel was for 99% empty. Still the extremely unfriendly arrogant and rude staff at reception put us after 3 nights out of our room because they wanted a friend to go in. We protested. This hotel has 236 rooms and was almost COMPLETELY EMPTY. Still they insisted us to move to another room. We checked out.
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Date of stay: August 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Merlin Group, Sales at Khaolak Merlin Resort
Responded 3 weeks ago
Dear joe8391, I would like to start by thanking you and your wife for being valued guests at Khaolak Merlin. To show my appreciation for your patronage, I initially upgraded you from a Superior Room to a Deluxe Room. It is completely understandable to be frustrated at the inconvenience of switching rooms. However, we tried to remedy the situation as best we could by offering you our best rooms we have in the resort, the Pool Access room. A double upgrade! As you are members of the community, I would like to personally invite you out for a cup of coffee so I can sincerely apologize to you and make amends. It would be a pleasure to welcome you back and meet with you. Sincerely, The Management
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Jane H wrote a review Apr 2020
Salisbury, England, United Kingdom12 contributions31 helpful votes
We returned to the Merlin again this year( our 4th visit. ) We always said we would not return to the same place twice as it's a big world out there and so much to see but this hotel is amazing and as usual were not disappointed. It really is the best, the most beautiful surroundings, comfortable rooms, fantastic pools and fabulous food. The staff are all outstanding going above and beyond to ensure that the guests have a wonderful stay. We are so lucky to have been able to have our holiday as the lock down started while we were away. Some restrictions had started in Thailand by the time we left but the very high standards of the hotel remained at all times. We hope everyone is keeping safe and well. Be warned we have booked to return next year and are already counting the days.
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: We have tried most of the rooms and they are all of a very high standard
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1 Helpful vote
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Response from Merlin Group, Sales at Khaolak Merlin Resort
Responded 1 week ago
Dear Jane H, We appreciate every single guest who stays with us; however, it is a particular pleasure to see guests choosing to return over and over again. We also feel like these guests become our extended family, and our team is genuinely happy to see you each year. It is always pleasing to hear that our guests were left highly satisfied with their overall experience. We constantly strive towards delivering bespoke service, ensuring our guests were given the comfort and attention that they truly deserve. Your kind words and appreciation will motivate us even further in our daily efforts to create memorable moments for our valued guests. It was a pleasure to have you here, and we surely cannot wait to welcome you back for your fifth visit! Best regards, The Management
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NESSIEV24 wrote a review Apr 2020
CALNE UK4 contributions3 helpful votes
This was our first visit to Thailand and it was fantastic. The hotel is in a rainforest and the most amazing place I have ever been, it even beats the Maldives, except for the calm sea. We were fortunate to go as UK went into lock down while we were away. The hotel and staff were brilliant and considering towards the end of our holiday they were going to be unsure of their jobs, they all continued to have a smile on their faces and still very professional, this I commented on to the Managers on our last day. Ours was the last Tui flight out of Thailand and they sent an empty plane to get us. In Thailand we had our temperature checked wherever we went but unfortunately not when we got back to London Gatwick. If you are considering this hotel and you enjoy good food, service and a safe environment then you can be sure to get this hear. We hope to return to the Merlin kao lak as soon as we can and hope that every one will be safe there in these trying times. Thank you so much for your help and kindness while we were there. You know how to look after your guests. Vanessa and George 7218
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Date of stay: March 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from Merlin Group, Sales at Khaolak Merlin Resort
Responded 1 week ago
Dear Vanessa and George, Thank you for choosing to stay with us. At Khaolak Merlin, we do strive to go the extra mile and give our guests unmatched hospitality and a memorable stay. We are happy to know that you enjoyed our hospitality and services. We are committed to your health, hygiene, and safety through elevated hygiene protocols. We are delighted to know that you feel safe with us. People are our greatest assets and your appreciation and generous words of encouragement for our associates would go a long way in inspiring and motivating each of us to deliver Service Par Excellence to all our discerning guests. We appreciate you taking the time out to share your feedback with us. Thank you, as we look forward to welcoming you back to Khaolak Merlin soon. Best regards, The Management
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Kate S wrote a review Mar 2020
Portsmouth, United Kingdom312 contributions113 helpful votes
+1
We stayed at the Merlin from 8th March for 13 nights. This is our 5th return to this hotel and it never disappoints. The rooms, the food (we stay Bed and breakfast), the location, close to bars and restaurants is just perfect for us. We struggle to not return every year. The beach is gorgeous and the jungle surroundings are just wonderful. We saw lots of wildlife this time including the resident water monitor. We even made it down early evening to see the sun set from the beach bar and enjoyed a cocktail. I cannot tell you how special this hotel is, go see for yourself.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Merlin Group, Sales at Khaolak Merlin Resort
Responded Apr 13, 2020
Dear scooterfran, Thank you for choosing Khaolak Merlin as your extended holiday destination and for sharing your feedback. We are pleased to welcome you back again and receive such high praise! Our resort is surrounded by lush, tropical jungle and wildlife, so guests can enjoy a taste of natural living and tranquility. We can't wait to welcome you back again for another unforgettable stay. Best regards, The Management
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James R wrote a review Mar 2020
32 contributions72 helpful votes
Thank you so very much for the holiday that your resort and your staff gave us. Was our first time to Thailand and will not be our last. Every staff member is a credit to the company and are amazing. 🙏 James and Kim 4243 🙏
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Merlin Group, Sales at Khaolak Merlin Resort
Responded Mar 25, 2020
Dear jamesrE1631NM, It is such a pleasure to read your excellent review and receive a generous five-star rating! We are delighted to know that every member of the team provided helpful and attentive service and contributed to your amazing holiday. We can't wait to welcome you back and offer you another blissful stay at Khaolak Merlin! Best Regards, The Management
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Previous
PRICE RANGE
$61 - $223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
khaolak merlin khao lak, khaolak merlin hotel khao lak
LOCATION
ThailandPhang Nga ProvinceKhao Lak
NUMBER OF ROOMS
236
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Frequently Asked Questions about Khaolak Merlin Resort
Which popular attractions are close to Khaolak Merlin Resort?
Nearby attractions include Why Not Bar (0.2 miles), Black Jack Bar (0.2 miles), and Arts and Crafts Emporium (0.2 miles).
What are some of the property amenities at Khaolak Merlin Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Khaolak Merlin Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Khaolak Merlin Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Khaolak Merlin Resort?
Yes, free parking is available to guests.
What are some restaurants close to Khaolak Merlin Resort?
Conveniently located restaurants include RuanThai Kitchen, Siam Turmeric, and Outdoor Bar & Grill Khao Lak.
Are there opportunities to exercise at Khaolak Merlin Resort?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Khaolak Merlin Resort have an airport shuttle?
Yes, Khaolak Merlin Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Khaolak Merlin Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Khaolak Merlin Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Khaolak Merlin Resort?
The staff speaks multiple languages, including English and Thai.