Checked into our room, just to find out there was no WiFi connection at all, even tho the router/repeater was right next to the bed. Very strange. If we managed to catch a tad bit of signal, there was no speed whatsoever. Internet was really important for me as I had to do some work remotely every night. I complained to reception and the lady came upstairs and did the same thing I did, no internet, no signal, so I politely asked if we could please have a new room where there is WiFi. She said there is no other room with 2 beds, only double bed. So I said okay let's wait a little, maybe it will get better. When we arrived to our room We turned on the A/C right away and went for dinner. In 2 hours the A/C did not cool anything, so I had no other option then to go to Reception and complain about not just No WiFi but No Air Conditioning either. The lady said again unfortunately there is no other room with 2 beds, but if we want she can give us a room with double bed. Now both me and my friend are very big (6,2" and bulky), we knew that we are not going to have a good sleep in the same bed. I went to check if there is a room with 2 beds available to book for the same night, and Voilá, there was! I showed this to the lady at reception that I found a room with 2 bed in her hotel where she insisted there is none. So I politely ask if she can move us to that room, and said yeah no problem. I then asked if I can have a look in the room first, because if there is no wifi and no AC either there is no point us moving our bags etc. We checked the room and the Air Conditioning was working perfectly, the WiFi signal was okay and the speed was slow but could load my e-mails so was fine. This rooms also was facing the street, which has superloud motorbikes and cars all night long. The food at dinner was very pool unfortunately, beef burger bun too hard. The pizza base was cold and dry, the toppings hot. In the morning when I wake up I normally do my bed, even in hotels, it's just a habit. Unfortunately I discovered the duvet being grossly dirty under the covers. After reading other people's reviews It is possible that we just got super unlucky with our stay. But I had to share my honest and genuine feedback. Hopefully the hotel can benefit from my review.…
Nice place to stay in Arusha. Doris and her staff are making you feel at home: they are all very friendly and helpful. Rooms are spacious and very clean providing everything you need for a comfortable night. The wel kept gardens and swimming pool area are inviting to stay relaxed with a nice cappuccino with biscuit. I enjoyed the buffet breakfast and the delicious dinners. All you can get here for their really reasonable prices is exceptional ! Very very recommendable. Thank you Green Mountain Hotel !
Really enjoyed the Green Mountain Hotel. After a long drive from Kenya, enjoyed the hot shower, great restaurant with pizza, beautiful swimming pool and air conditioning. The staff was friendly. The included breakfast was plentiful and varied.
We love Green Mountain Hotel. Its a very comfortable, safe and clean place and the staff is extraordinary. We stayed there a lot and once we had a car break down and it took us 2 days to get back to arusha without shower, etc. - we had a flight to kenya that evening and needed a shower. we went to green mountain and they provided us with a room, shower, clean towers, etc. - all for free, as they understood our situation. in africa, where processes are normally followed very neatly, this felt extraordinary for us.
This is an excellent hotel. The rooms are clean, big and comfortable, some with a balcony. The bathroom was very neat with a hot shower. It is situated near Old Moshi road and if your legs are OK you can walk to the city centre. The swimming pool is a pleasant place to stay. But most of all I liked the contact with the staff. They are ready to serve you and do that that in a very pleasant way: not with a distant attitude but really concerned about your well being. Love to come here again!