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Arusha Serena Hotel Resort & Spa

Traveler (406)
Room & Suite (109)
Dining (28)
Certificate of Excellence

About

#10 of 261 Specialty lodging in Arusha
Location
Cleanliness
Service
Value
Certificate of Excellence
Set at the heart of a traditional coffee estate in the majestic environs of snow-capped Mount Kilimanjaro, the exquisitely appointed Arusha Serena Hotel, Resort & Spa ( formerly Lake Duluti Serena Hotel) offers heady views over verdant tropical forests, cool mountain walks, a wonderful array of wildlife, roaring fires and superlative cuisine.
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Property amenities
Restaurant
Free parking
Free Internet
Bar/Lounge
Breakfast included
Room service
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic

Location

Full view
509Reviews
20Q+A
97Room tips
Traveler rating
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Popular mentions
+1
Stayed at this property for one night .an excellent bar and good restaurant. Rooms are neat and clean and good service by staff.a good massage center to relax yourself. A good view to the manyara lake from the property
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Response from SerenaHotels, Assistant Manager at Arusha Serena Hotel Resort & Spa
Responded 6 days ago
Dear Valuable Guest, Thank you for your positive review. We are very happy to hear that you had a nice stay with us. We hope to see you once again. With Regards, Jane Tarimo.
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We spent one night at the Arusha Serena Hotel Resort & Spa. The hugs are beautiful and the room really comfortable and charming. Very clean. There is a wonderful garden with tables to have a drink at sunset. The food at dinner was good, as the breakfast. Good service.
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Response from SerenaHotels, Assistant Manager at Arusha Serena Hotel Resort & Spa
Responded 6 days ago
Dear Our Valuable Guest, Thank you for your e mail. We are very happy to hear that you had a comfortable stay and also you had enjoyed our facilities. Once again we are looking forward to service you for the near future. Best Regards, Jane Tarimo
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The hotel was our 1st stop after a 2 day flight to Tanzania. Wonderful rooms and good food helped make our stay very restful. We walked the grounds, with the help of a guide, met fellow travelers, and reviewed the many trips and other activities that were offered by the hotel.
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Response from SerenaHotels, Assistant Manager. at Arusha Serena Hotel Resort & Spa
Responded 3 weeks ago
Dear our esteemed guest, Thank you for your comments and the positive feedback . We are happy to hear that you had a nice stay with us . Looking forward to see you in the near future. With Regards, Jane Tarimo.
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The Arusha Serena was the first stop for us on our trip to Tanzania. It’s a wonderful place to re-calibrate after a long flight and a great retreat from the craziness of Arusha. Accommodation is basic but perfectly acceptable and spotless. The main building offers a great bar
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Response from SerenaHotels, General Manager at Arusha Serena Hotel Resort & Spa
Responded 3 weeks ago
Dear Valuable Guest, Thank you for staying with us, and for the wonderful review. We are all delighted to read that you had an enjoyable stay with at Arusha Serena Hotel, the staff are overwhelmed with the positive feedback. We look forward to host you once again in the near future. At your Service, Dismas Simba
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+1
I really don't know why we stayed here....this hotel was picked as the first night of a Tauck tour...again surprised the tour company would pick this place, but that's their fault not the hotels. I hate giving bad reviews but I really have very few positive things to say about
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Response from SerenaHotels, General Manager at Arusha Serena Hotel Resort & Spa
Responded Mar 30, 2019
Dear Meredith, Thank you for staying with us and very open feedback. We sincerely appreciate your views, from now on wards they will make us even more stronger with the improved team. We have picked each area that make us fail to meet your expectations and will work towards improving all these areas as our organisation is meant to provide the highest standard of service. Kindly accept our sincere apologies for the failure. We believe that you will give another opportunity to be at your service on your next holiday. At your service, Dismas Simba
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PRICE RANGE
$116 - $359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serena mountain village hotel arusha
FORMERLY KNOWN AS
Lake Duluti Serena Hotel
LOCATION
TanzaniaArusha RegionArusha
NUMBER OF ROOMS
42
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