First of all I would like to thank Mr. Ahmad Ramadan at the reception he was very professional, check in procedure was very quick and fun, also Mr. Yazan azraee from the reservations team, bellmen, food and beverage team are amazing, friendly, very welcoming and always smiling, the food is yuuuummmyyy, I loved the shisha, very high quality of service, room is well arranged, hotel facilities was out standing, very into details, good job kempinski, keep on, I will definitely come back, now I know why my husband always loved it, I will recommend it to everyone I know, thank you kempinski ❤❤
Likes: 2 minutes walk to money exchange, museum, tourist office and about 15 minutes walk to Palmyra ruins (could see the ruins from our room) which meant we could get up early and see the sunrise as well as spend late afternoon at the ruins, great buffet breakfast (we had to leave early and they allowed to eat before the breakfast area was officially open), hotel staff very friendly and arranged private transfer to Aleppo, room a bit small for 3 beds but adequate and good shower/sink in bathroom Dislikes: none
This would have been a nice hotel at one time but is now run down and with the most terrible electrical wiring. When I turned a lamp on it exploded ejecting the cable from the socket and giving me an electrical shock. It also shorted all the electrics in the room and we had to move. Because of the political unrest there were no other tourists at the hotel or in Palmyra. We were not offered any food although we did see some American archeologists who were eating at the hotel but not staying there we don't think. Room is adequate with good air con although even this shorted one night and they had to get into the fuse box to fix it. Had to raid other rooms for soap and toilet paper. It's very dusty and could do with a good clean.
We stayed here in Palmyra and would certainly recommend. Everything worked, friendly staff, beer available downstairs. Breakfast not great but nothing worse than average for Syrian budget hotels. And couldn't be a better location for the sights of Palmyra.
We had booked to stay here for 1 night and had reconfirmed our booking via email then on the phone, on the day. We arrived only to find that there was no room available. The owner was very apologetic as he realised he'd given our room to another guest, and offered us an alternative, which we felt we had no choice but to accept as it was pretty late and we were tired. The alternative was a dive of a hotel, dirty, shabby rooms and with a porter who was pretty slimy and always wanted a tip.