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The overall experience was acceptable, however, the bathroom of the room I stayed, in was less appealing.
What is convenient, is that the hotel made it easy to get an airport shuttle ( a shuttle that the hotel arranges, picks you up at the front...More
Response from Lance R, Area General Manager at Royal Swazi SpaResponded August 11, 2017
Thank you for posting your feedback on TripAdvisor. We appreciate your comments very much and we are pleased that you found the airport shuttle service convenient and the staff pleasant and friendly.
We hope to welcome you again in the near future.
Excellent service at all levels, room service and tray serevice is superb. No amount of effort is spared by hotel staff, Every staff member is polite and one can only feel that the place offers a home from home feel. The rooms are all spoless...More
Response from Lance R, Area General Manager at Royal Swazi SpaResponded July 14, 2017
Thank you for the pleasant feedback on your recent stay at the Royal Swazi Spa. We are very pleased that you enjoyed your stay and were well looked after. Your good comments will be shared with the entire team.
Once again, thank you...More
The Royal Swazi Sun Hotel and Spa is a jewel in the crown of the Kingdom of Swaziland. The Hotel combines modern rooms - including good satellite TV and Wi-Fi - with great cuisine and a lovely ambience. Staff were always friendly, helpful and professional....More
Response from Lance R, Area General Manager at Royal Swazi SpaResponded July 3, 2017
Thank you for your delightful feedback on your recent stay at the Royal Swazi Spa. It is so pleasing to read that we met all your expectations and that you had a pleasant stay with us. We highly appreciate your good comments which...More
Nice setup good prices. Had my family enjoy the experience. The only drawback is the front of house service in the restaurant. Everything took ages to come to the table. The Bar and restaurant need to be geared for the high number of travelers and...More
Thank Mahluli T
Response from Lance R, Area General Manager at Royal Swazi SpaResponded May 29, 2017
Dear Mahluli T
Thank you for being our guest and for taking the time to write a review about your stay.
We greatly appreciate your valuable comments and will address each one with the management team.
Once again, we appreciate your feedback and look forward...More
the hotel has conducive environment. Its cool for refreshment. It has a good scenery and very hospitable staff. Meals are awesome. The rooms are well kept. Overall house management is on top. Nice for family stay.
Thank Rachel A
Response from Lance R, Area General Manager at Royal Swazi SpaResponded May 22, 2017
Dear Rachel A,
Thank you so much for this wonderful review! We greatly appreciate it and look forward to welcome you again soon.
Area General Manager
We have some balcony rooms on the Mountain wing, and some rooms on the second floor Golf Wing. Both rooms types are not on the ground floor, and do not have access to the gardens from the balcony.