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Grand Hyatt Incheon

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Grand Hyatt Incheon
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1,463 Reviews from our TripAdvisor Community

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Showing 1,105: English reviews
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Awesome luxurious rooms we stayed in the West Tower the staff at check in and check out were wonderful. We only stayed one night as our visa into VN was delayed. The pricing was quite realistic also we've certainly stayed at worse places that were more expensive.

Helpful?
Thank Z4400AJrichardh
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

My son (5yrs) and I stayed on our way back from NZ. The transfer and check in were seamless. Getting 200mbs speeds on the shuttle bus's free wifi was a pleasant surprise after a long flight. The room was large, clean and well set out. The pools were OK. My son had fun in the kids pool and we both... More 

Helpful?
Thank GrouchyKiwi
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

I stay here regularly and have noticed worsening standards over the last 5 years. Meanwhile the prices have increased consistently. Some points : Eg. No air conditioning at breakfast in the west tower restaurants and foyer. It's summer and very hot and humid inside making it very uncomfortable. After multiple requests to turn it on - still nothing. No reasons... More 

Helpful?
1 Thank Hugonz99
Orlando
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Checked in after a cancelled connection, airline paid for stay. Hotel was nice overall, but I travel all over the world and I am most annoyed by hotels who think because they put "Grande" before their name, then they should charge $8.00 for a cup of coffee! Absolutely ridiculous! Most accommodations were good for the level of hotel, but the... More 

Helpful?
Thank OrlandoSteveinFLA
grandhyattincheon, 매니저 at Grand Hyatt Incheon, responded to this review

Thank you for your resent stay with us at Grand Hyatt Incheon and leaving us with your most valuable feedback. I have taken note of your valuable comments and discussed with our leadership team for the improvement. We take our guests feedback very serious and our Leadership Team to ensure that we provide you with a better level of service... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Shuttle service from the hotel to the airport was convenient and free. It did not take long to arrive at the hotel. Check-in was friendly and simple. I stayed in the West wing which was the newer compared to the East wing. My room was very spacious and clean. The time I arrived was late so I ordered room service... More 

Helpful?
Thank Lulu G
grandhyattincheon, 매니저 at Grand Hyatt Incheon, responded to this review

Thank you very much for your valuable feedback posted on TripAdvisor We are happy to hear that your stay was relaxing after a long flight but in the regards of check out, I have shared your experinece with our Leasership Team and they will seek a way to improve the communciations with guest during the check-out. Once again, we very... More 

1 review
2 of 5 stars Reviewed 1 week ago

The hotel room air condition are really worst then I can expect. The pillow they give are so thin like sleeping on nothing. Overall of the stay I only met 1 or 2 staff that is good and friendly and helpful.... All other staffs are like not welcoming any guests at all.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Cheryl Y
grandhyattincheon, Manager at Grand Hyatt Incheon, responded to this review

Thank you very much for your recent stay with us and for sharing your valuable feedback, which helps us monitor our services and facilities. I would like to express my sincere apologies for your experience during your stay. Please rest assured that our leadership team will discuss the matter to ensure we provide you a better level of service in... More 

Kuala Lumpur, Malaysia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Have been a regular at this hotel on transit over the last few years. I have always booked a club floor room with my family and we have never had cause for complain. However this year when I attempted to book a club room , I was told that since my child is turning 13 this year I would have... More 

Helpful?
Thank reviewgal123
grandhyattincheon, Manager at Grand Hyatt Incheon, responded to this review

Thank you for staying with us at Grand Hyatt Incheon and for sharing your valuable feedback. I have taken note of your comments and will discuss improvements with our leadership team. Regarding the inconveniences during your stay, please accept my sincere apologies. We take our guests’ feedback very seriously, as it helps us continually improve our level of service. I... More 

Vacaville, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this Hyatt for two nights on a business trip - it was very nice...no complaints at all. We really only used the Breakfast buffet in the morning - it was great, wide range of selection (Western and Korean), all fresh - lots of cooks and support staff keeping things clean, refilled and ready to help with whatever... More 

Helpful?
Thank David C
grandhyattincheon, Manager at Grand Hyatt Incheon, responded to this review

Thank you very much for sharing your experience with other travelers. We are very happy to know that your recent stay with us was comfortable. We look forward to welcoming you again and having the privilege to serve you, as we continually strive to provide warm and genuine service. Thank you very much. Best Regards Misun Ha Marketing Communications Manager More 

Indiana
Level Contributor
361 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 423 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is nice, but definitely not worth the price and the customer service falls into the “Bad, but polite” category. The facility is fantastic, well appointed (but, modern) and very clean. Our adventure began with the pickup location being at the far end of the airport. Only later did they tell us there was another. I asked prior about... More 

Helpful?
1 Thank Profguy
grandhyattincheon, 매니저 at Grand Hyatt Incheon, responded to this review

Thank you for your resent stay with us at Grand Hyatt Incheon and leaving us with your most valuable feedback. First of all, I would like to express my most sincere apologies for your unpleasant experience during your stay. I have taken note of your valuable comments and discussed with our leadership team for the improvement. We take our guests... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Hyatt Incheon

Address: 208, Yeongjonghaeannam-ro 321beon-gil, Jung-gu, Incheon 22382, South Korea (Formerly Hyatt Regency Incheon)
Location: South Korea > Incheon
Price Range: $140 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Incheon 5*
Number of rooms: 1022
Reservation Options:
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Also Known As:
Hyatt Regency Incheon Hotel Incheon
Incheon Hyatt Regency
Hyatt Incheon
Hotel Style:
#1 Spa Hotel in Incheon
#2 Luxury Hotel in Incheon
#2 Business Hotel in Incheon
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