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Sheraton Grand Incheon Hotel

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470 Reviews from our TripAdvisor Community

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Showing 276: English reviews
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Modern, comfortable rooms with very nice views of the area. The only gripe I have is a very small one: no power outlet by the side of the bed. Seems in this day and age that's a glaring omission. But that's the only negative thing I have to say. Lots of restaurants, coffee shops, and convenience stores within short walking... More 

Helpful?
Thank Jason L
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Jason L, Thank you for selecting Sheraton Grand Incheon Hotel for your recent stay. The title of your review says it all so appreciate your kind comments. We hope you also enjoyed a beautiful sunset over the Songdo central park in your room. Thank you once again for sharing your experience with us and we look forward to welcoming... More 

1 review
2 of 5 stars Reviewed 5 days ago NEW

Female staff at the reception is not listening to customers, it is usually very haughty never killed the person smiles. In this type of service should be impeccable hotel and immediately respond to customer needs.

Helpful?
Thank Olivier B
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Olivier B, We appreciate you taking the time to share your experience on TripAdvisor. Please accept our apologies that part of your stay was not up to your expectation. Your valuable feedback on our team are well received and please rest assured that we will reinforce the associate training to ensure that our guests' experience would not be compromised.... More 

Franklin, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed here the night before a flight home. It was a great room with nice views of the downtown area. It had a rain-forest shower and a deep tub for relaxation. The staff were proficient in English and very helpful. We even had the room swaying during two earthquakes on 09/12/16! The only reason I gave 4 stars instead... More 

Helpful?
Thank namasteilk
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear namasteilk, Thank you for your recent stay and we appreciate you taking the time to share your feedback with us. We are always honored to be your home away from home. Your kind words have been shared with our team for their dedication to service excellence. We look forward to greeting you at Sheraton Grand Incheon Hotel soon. More 

Phoenix, Arizona
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is good and the staff is excellent. The breakfast buffet has something for everyone. It's within walking distance to a large department store and local restaurants (the concierge has a excellent guide). It is right next to a "central park". It has a good gym and indoor pool. If there is a negative, it is very far from... More 

Helpful?
Thank JLlovetravel
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear JLlovetravel, Warm greetings from Sheraton Grand Incheon Hotel! First of all, thank you for your stay with us for your recent business trip. Your kind compliments really encourage our staff to keep up the good work. There are two bus lines to Seoul (Gangnam and Hongdae) which take 1 to 1.5 hour at $3. Please look for the concierge... More 

Espoo, Finland
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel seems to be the favorite of many airline crews. It's close to the Incheon Intl.airport and brand spanking new, so no wonder why. Rooms are nice and large, and unlike most hotels in South-Korea the bed is on the soft side, which is nice! Bathroom is not equipped with all the amenities, but you can get most of... More 

Helpful?
1 Thank Tero H
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Tero H, warm greetings from Sheraton Grand Incheon Hotel. We are more than delight to hear that you had great stay along with our spacious room and Sheraton signature bed. On your next time, please step by our concierge desk and they will be more than happy to assist you with Songdo’s attractions and restaurants. Dear Tero P, thank... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is very nice and the staff is great, but as others have mentioned the air conditioning in the rooms does not work well at all. On my last two visits I could not get the room to cool down below 25-26C all afternoon and evening. I asked to be put on the other side of the hotel which... More 

Helpful?
Thank Chris M
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Chris M, thank you for staying with Sheraton Grand Incheon Hotel. We sincerely apologize for the inconvenience and disappointment which you experienced during your stay here with us. Your feedback has been shared with our related team members. Dear Chris M, we sincerely hope that we may have the pleasure of welcoming you back in the future to share... More 

New York City, New York
Level Contributor
131 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Only had a 1 night stay in this hotel while I was transiting. Staff was professional, courteous, and nice. I was picked up and dropped off at the Incheon airport (pre-arranged service) without any delay. Checked in at the business lounge. I waited for almost 2 hours for my room (though it was for a suite). The executive lounge had... More 

Helpful?
1 Thank Wilson L
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Wilson L, thank you for staying with us. It is wonderful to hear that you had great stay while enjoying our spacious suite and Club Lounge with amazing central Park view and Happy hour. Sheraton Grand Incheon promises you to keep up the good work and hope to greet you soon in near the future. More 

Monterrey, Nuevo León, Mexico
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

I was at this hotel for 12 nights and it was a great experience. The staff is so comitted with the customer satisfaction and very friendly. When you arrive to the hotel, the bell service is very kind and helpful. The rooms are very clean, spacious, A/C works perfect and the lights in the room are well designed. The breakfast... More 

Helpful?
Thank SamuelGalindo
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear SamuelGalindo, warm greetings from Sheraton Grand Incheon Hotel. Thank you for staying with us. It is delight to hear that you had wonderful breakfast and in room dining with our spacious room. Regarding the laundry and noise in the room, it has been deliver to related department and they are under investigation. Hope on your next visit, we can... More 

Italy
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed August 20, 2016

- Very good check in, professional and fast. She asked all the correct questions politely and very cooperatively. - Room: the room was very nice anyway and they brought the additional bed within 30 min from our arrival. The room had an amazing view too. It was clean and well maintained. - Feast restaurant staff: everyone from waiters to chefs... More 

Helpful?
Thank Elisavil
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Elisavil, warm greetings from Sheraton Grand Incheon Hotel. We are more than delight to hear that you enjoyed your stay with us. Your generous feedback has been delivered to related departments and it will definitely cheer them up. Thank you again and Sheraton Grand Incheon promises you to keep up the work and looking forward to welcoming you in... More 

Seoul, South Korea
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 10, 2016

I and my family went to some islands around Incheon area and back to Songdo to check in this hotel. Like other Sheratons, it offered very convenient and clean rooms and services. The swimming pool was a bit cozy and it was sufficient to have a fews hours of aqua activities with a child. It was located in the center... More 

Helpful?
Thank sewonhan
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear sewonhan, greetings from Sheraton Grand Incheon Hotel. We are more than delight to hear that you had satisfied stay with us. Sheraton Grand Incheon promises you to keep up the good work and looking forward to welcoming you in near the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Feast
Feast
Cuisines: International
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Let us be your home base when visiting Northeast Asia's vibrant new business hub, a unique new waterfront offering a wide range of residential, business, cultural, and retail facilities. The recreational attractions in our neighborhood include the beautiful Central Park. The Convention Center facilitates successful business meetings, and the Northeast Asia Trade Tower, and the Green Climate Fund are also located nearby. International Airport is only 20 minutes from the hotel, and Seoul is 40 minutes away. Watch the sun rise or set over Central Park from one of our 321 thoughtfully designed guest rooms, including 16 suites. All accommodations ensure a comfortable stay with our signature Sheraton Sweet Sleeper Beds. It is our goal to offer a clean, healthy, and comfortable stay to our guests, and we are proud to offer Korea's first fully non-smoking, 'Leadership in Energy and Environmental Design'-certified hotel. Our environmental efforts have resulted in several awards. Join us for an exceptional dining experience in one of our four unique, elegant restaurants, or unwind in the Lobby Lounge or bar. Relax in our indoor swimming pool or work out in the fully-equipped Sheraton Fitness center. We look forward to helping you feel comfortable and connected during your stay. ... more   less 

Additional Information about Sheraton Grand Incheon Hotel

Address: 153, Convensia-daero, Yeonsu-gu, Incheon 21998, South Korea (Formerly Sheraton Incheon Hotel)
Location: South Korea > Incheon
Price Range: $132 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Incheon Hotel 5*
Number of rooms: 321
Reservation Options:
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Hotel Style:
#1 Business Hotel in Incheon
#1 Spa Hotel in Incheon
#2 Luxury Hotel in Incheon
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