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Sheraton Grand Incheon Hotel

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Sheraton Grand Incheon Hotel
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463 Reviews from our TripAdvisor Community

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Showing 271: English reviews
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

This hotel is very nice and the staff is great, but as others have mentioned the air conditioning in the rooms does not work well at all. On my last two visits I could not get the room to cool down below 25-26C all afternoon and evening. I asked to be put on the other side of the hotel which... More 

Helpful?
Thank Chris M
New York City, New York
Level Contributor
126 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Only had a 1 night stay in this hotel while I was transiting. Staff was professional, courteous, and nice. I was picked up and dropped off at the Incheon airport (pre-arranged service) without any delay. Checked in at the business lounge. I waited for almost 2 hours for my room (though it was for a suite). The executive lounge had... More 

Helpful?
Thank Wilson L
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Wilson L, thank you for staying with us. It is wonderful to hear that you had great stay while enjoying our spacious suite and Club Lounge with amazing central Park view and Happy hour. Sheraton Grand Incheon promises you to keep up the good work and hope to greet you soon in near the future. More 

Monterrey, Nuevo León, Mexico
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was at this hotel for 12 nights and it was a great experience. The staff is so comitted with the customer satisfaction and very friendly. When you arrive to the hotel, the bell service is very kind and helpful. The rooms are very clean, spacious, A/C works perfect and the lights in the room are well designed. The breakfast... More 

Helpful?
Thank SamuelGalindo
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear SamuelGalindo, warm greetings from Sheraton Grand Incheon Hotel. Thank you for staying with us. It is delight to hear that you had wonderful breakfast and in room dining with our spacious room. Regarding the laundry and noise in the room, it has been deliver to related department and they are under investigation. Hope on your next visit, we can... More 

Italy
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

- Very good check in, professional and fast. She asked all the correct questions politely and very cooperatively. - Room: the room was very nice anyway and they brought the additional bed within 30 min from our arrival. The room had an amazing view too. It was clean and well maintained. - Feast restaurant staff: everyone from waiters to chefs... More 

Helpful?
Thank Elisavil
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Elisavil, warm greetings from Sheraton Grand Incheon Hotel. We are more than delight to hear that you enjoyed your stay with us. Your generous feedback has been delivered to related departments and it will definitely cheer them up. Thank you again and Sheraton Grand Incheon promises you to keep up the work and looking forward to welcoming you in... More 

Seoul, South Korea
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I and my family went to some islands around Incheon area and back to Songdo to check in this hotel. Like other Sheratons, it offered very convenient and clean rooms and services. The swimming pool was a bit cozy and it was sufficient to have a fews hours of aqua activities with a child. It was located in the center... More 

Helpful?
Thank sewonhan
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear sewonhan, greetings from Sheraton Grand Incheon Hotel. We are more than delight to hear that you had satisfied stay with us. Sheraton Grand Incheon promises you to keep up the good work and looking forward to welcoming you in near the future. More 

Boise, Idaho
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This is the third time I've stayed at this hotel in 6 weeks. The hotel is clean and the amenities are wonderful, but the rooms are oppressively hot. I've had to change rooms each time I have stayed here and it doesn't get any better. The A/C simply doesn't work in the rooms.

Helpful?
Thank Flyingmiked
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Flyingmiked, thank you for staying with Sheraton Grand Incheon Hotel. We sincerely apologize for the inconvenience and disappointment which you experienced during your stay here with us. Your feedback has been shared with our related team members. Dear Flyingmiked, we sincerely hope that we may have the pleasure of welcoming you back in the future to share our improvements... More 

Cheltenham, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you have business to do in Inchon this is a great option. Spacious rooms with a view and all the usual trimmings you expect from Sheraton. Did get a bad stomach following a meal at the hotel, and hotel didn't deal with the complaint well.

Helpful?
Thank carl_chelt
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear carl_chelt, Warm greetings from Sheraton Grand Incheon Hotel. We would sincerely like to apologize for the inconvenience and disappointment you experience. Your valuable feedback has been delivered to related department for improvement. Sheraton Grand Incheon hopes that we may have the pleasure of welcoming you in the future when we will do our utmost to restore your faith in... More 

Mumbai (Bombay), India
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here in April this year . One of the best properties from Sheraton and centrally located in front of Central park . The views were amazing and breathtaking at night . I loved the stay . The staffs were very fluent in English and co-operative .

Helpful?
Thank AshutoshGodspeed
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear AshutoshGodspeed, thank you for staying with Sheraton Grand Incheon Hotel. It is an honor to hear that we are the best properties from Sheraton. We promise you to keep up the good work to exceed your expectation. Dear AshutoshGodspeed, thank you again for your generous review and Sheraton Grand Incheon looking forward to welcome you soon in near the... More 

Singapore, Singapore
Level Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 20, 2016

Very new, modern and beautiful Hotel. Still quite cheap compared to other Hotels in Seoul metropolitan area. The breafast was awesome and the rooms are really good, quite big and nicely furnished. Typical Sheraton standard.

Helpful?
Thank RandyRacoon99
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear RandyRacoon99, thank you for staying with Sheraton Grand Incheon Hotel. We are more than delight to hear that you enjoyed your stay with our spacious room and delicious breakfast. Hope you also enjoyed beautiful Central Park near our hotel as well. Dear RandyRacoon99, Sheraton Grand Incheon promises you to keep up the good work and hopes to greet you... More 

Vimercate, Italy
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 12, 2016 via mobile

Rarely you can see a more clear, organized hotel with a very efficient and nice staff. I'm quite a good traveller but every time arriving here is a very positive experience. This time I used they limo from airport to hotel and it was great. Spacious room, organized bath, full of accessories. Breakfast available from 6:30am in a very spacious... More 

Helpful?
Thank gstefano57
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear gstefano57, welcome back to Sheraton Grand Incheon Hotel! We are happy to hear that you had satisfied stay with us along with great service and breakfast. We have been delivered your generous comments on power plug to related department. Thank you again and Sheraton Grand Incheon hope to greet you soon in near the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
No photo provided
Feast
Cuisines: International
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Let us be your home base when visiting Northeast Asia's vibrant new business hub, a unique new waterfront offering a wide range of residential, business, cultural, and retail facilities. The recreational attractions in our neighborhood include the beautiful Central Park. The Convention Center facilitates successful business meetings, and the Northeast Asia Trade Tower, and the Green Climate Fund are also located nearby. International Airport is only 20 minutes from the hotel, and Seoul is 40 minutes away. Watch the sun rise or set over Central Park from one of our 321 thoughtfully designed guest rooms, including 16 suites. All accommodations ensure a comfortable stay with our signature Sheraton Sweet Sleeper Beds. It is our goal to offer a clean, healthy, and comfortable stay to our guests, and we are proud to offer Korea's first fully non-smoking, 'Leadership in Energy and Environmental Design'-certified hotel. Our environmental efforts have resulted in several awards. Join us for an exceptional dining experience in one of our four unique, elegant restaurants, or unwind in the Lobby Lounge or bar. Relax in our indoor swimming pool or work out in the fully-equipped Sheraton Fitness center. We look forward to helping you feel comfortable and connected during your stay. ... more   less 

Additional Information about Sheraton Grand Incheon Hotel

Address: 153, Convensia-daero, Yeonsu-gu, Incheon 21998, South Korea (Formerly Sheraton Incheon Hotel)
Location: South Korea > Incheon
Price Range: $138 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Incheon Hotel 5*
Number of rooms: 321
Reservation Options:
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Hotel Style:
#1 Business Hotel in Incheon
#2 Spa Hotel in Incheon
#3 Luxury Hotel in Incheon
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