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83 Doryeong-ro, Jeju, Jeju Island 63127 South Korea
6 people are viewing this hotel
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$112
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Free cancellation until 06/29/22
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Traveler (236)
Room & Suite (42)
Dining (25)

About

#6 of 196 in Jeju
Location
4.5
Cleanliness
4.7
Service
4.5
Value
4.2
Lotte City Hotel Jeju, the highest building in Jeju, takes motifs from the best features of Jeju Island, such as Jusangjeolli, waterfalls and Dolharubang. It is an ideal hotel for both business travelers and tourists, only five minutes from Jeju International Airport by car. The hotel offers beautiful views of the Jeju city, airport runways, sea and Mt. Halla. The stylish and modern rooms, all-season spa pool, large banquet halls, and various convenience facilities will make your stay at the hotel an unforgettable experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Banquet room
Meeting rooms
Hot spring bath
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Safe
Bottled water
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Chinese, Japanese, Korean
440Reviews18Q+A28Room tips
Traveler rating
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mel7155 wrote a review Jun 23
Singapore, Singapore826 contributions1147 helpful votes
We stayed at this hotel in Jeju island because of its central location . That was the good outcome of staying at this hotel for 4 nights as it provided a central base to visit Jeju Island . Other then that , the hotel is considered rather basic for a 4 star hotel - they have removed free toothbrush/ tooth paste / razor blades supposedly to be more sustainable but to me, it was just cost saving as they also seem to remove some of the light bulbs in the light fixtures as well resulting in a much dinner room . Don’t think it is being sustainable but just cutting on costs. They even limited the water bottles to 2 a day and if asked for additional water bottles , they will not fulfill that request as they mentioned that each guest room only gets 2 bottles a day - and be happy with that or else ! Don’t bother ordering or including the breakfast as it is expensive and completely unworthy it with very basic dishes and fruit juices that are just cordial and coffee that only produces americano coffee . Won’t be using this hotel should I return to Jeju as it is not a good value hotel . As such I
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Date of stay: June 2022Trip type: Traveled
Room Tip: Don’t order the expensive breakfast or even their meals . Nicer and better food outside
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Sharon H wrote a review Feb 2022
Singapore102 contributions20 helpful votes
This hotel meets our need for the price, just doesn't has wow factor but it is really good enough if you are not looking for 5 star service. We enjoyed the hotel organised tangerine farm tour. it would be great if they have even more choices of tour. the room is ok, location is ok too. keep up the good work!
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Date of stay: January 2022Trip type: Traveled
1 Helpful vote
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Mr_Kimchi wrote a review Jul 2021
Seoul, South Korea30 contributions20 helpful votes
The staff were polite and professional. The room was spotlessly clean. There was a small fridge inside a cupboard - did not work well. Complimentary tea/coffee the most limited I have ever seen. A couple of sachets of instant coffee The room didn't have hot water. I wasted a couple of hours upon arrival to change rooms. The front desk were polite but simply didn't believe me at first. There was the same situation with the fridge and unacceptable tea/coffee with the new room. There is basement parking if you have a hire car and an outside pool. However, the hotel had limited facilities. The top floor restaurant is open for breakfast for 19,000 won person ($17 USD). It was OK. Then it is only open again in the evening up to 10pm as a bar serving drinks and snack type food. There is nowhere to relax in the hotel or get a cup of coffee in the daytime. The hotel is located in a busy urban area with nothing to see or do and traffic is congested at peak times. I would recommend staying at one of the many hotels on the sea front in Geonip-dong area of Jeju city. Many restaurants - famous 삼겹살 pork barbecue street & Sashimi seafood street. Relaxed and comfortable for the tourist visitor. In summary, staying at the hotel feels like you are in a business meeting. The staff were polite and the hotel is very clean. But I do not recommend staying there as a tourist. It was my choice this time to stay there and I don't think the hotel is at fault; it's just the type of hotel it is.
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Date of stay: July 2021
1 Helpful vote
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Response from noh yunsook, 제너럴 매니저 at Lotte City Hotels Jeju
Responded Jul 20, 2021
Dear. Mr_Kimchi Warm hearted greetings from Lotte City Hotel Jeju. First of all, I am grateful for your stay at our Lotte City Hotel Jeju and would like to thank you for spending your precious time to share your review. I would also like to deeply apologize for the inconveniences caused by the hot water. It would be great if we could have the opportunity to serve you better in the near future. We look forward to your next visit. Warm regards, JiTae KIM General Manager LOTTE City Hotel Jeju
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Abhyas K wrote a review Jun 2020
50 contributions6 helpful votes
we were with my family for vacation in may. not far from airport. great main city located in jeju there’s kind staff are very helpful rooms are small but quite clean and good view. good hotel for short trip.
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Date of stay: May 2020Trip type: Traveled
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Response from jejucity, 프론트 매니저 at Lotte City Hotels Jeju
Responded Jun 24, 2020
Dear. abhyask Thank you for staying with us and sharing your experience at Lotte city hotel Jeju. We are very pleased to hear that you had a comfortable stay at this hotel. We promise your next stay with us will be absolutely pleasant. Best regards General manager Jitae Kim
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Sijia C wrote a review Jun 2020
Sydney, Australia66 contributions93 helpful votes
We stayed here as a family for one night during early October 2019. The hotel is in a prime location, with a lot of shops and restaurants nearby, and the Lotte Duty Free store right next door. We stayed in a Family Twin Room (mountain view), which was average sized, but sufficient for a short stay. Parking was also complimentary for our car hired from the airport. The rooftop pool had good city and airport views. However, it was quite windy and a bit too cool, so we didn't end up swimming there. Front desk staff was helpful, albeit with some slight communication challenges in English, but we did not experience any issues. They also proactively helped us completed the tax refund which was very generous. A nice short stay for our first Jeju trip last year.
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Date of stay: October 2019
Rooms
Cleanliness
Service
Room Tip: High level rooms are nice. We liked the mountain views
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3 Helpful votes
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Response from jejucity, 제너럴 매니저 at Lotte City Hotels Jeju
Responded Jun 21, 2020
Dear. Sijia22 Thank you for staying with us and sharing your experience at Lotte city hotel Jeju. We are very pleased to hear that you had a comfortable stay at this hotel. We promise your next stay with us will be absolutely pleasant. Best regards General manager Jitae Kim
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voyageur_sg wrote a review Feb 2020
Singapore3 contributions
Hotel is new. Unfortunately the staff missed daily cleaning. We had to remind the concierge for the room to be cleaned. A tad sub-par for a four-star hotel. Otherwise it would have been a comfortable stay. Location is good and free parking a bonus.
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Date of stay: February 2020Trip type: Traveled
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Response from jejucity, 프론트 매니저 at Lotte City Hotels Jeju
Responded Feb 20, 2020
Dear. Guest Warm hearted greetings from Lotte Hotel Jeju. First of all, I am grateful for your stay at our Lotte Hotel Jeju and would like to thank you for spending your precious time to share your review. We are delighted to hear that you enjoyed our hotel service and facilities. I would also like to deeply apologize for the inconveniences caused to you in terms of the cleaning status of the room that you stayed. We will reinforce training of our Housekeeping staff in order to prevent such problems from happening again. Please kindly let us know any issue that happened during the time for the improvement of our services. Lastly, once again thank you very much for your stay at our Lotte Hotel Jeju and I really look forward to seeing you again soon in the near future. Warm regards, JiTae KIM General Manager LOTTE City Hotel Jeju
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WorldTraveler639 wrote a review Jan 2020
Montreal, Canada203 contributions175 helpful votes
The location of this hotel was great (close to the airport and a quick walk to shops) and the room was nice and big. Bed was comfortable. Bathroom amenities are great and free water bottles, tea, coffee are provided. We stayed four days and there were a few small things that were annoying (there's no good outlet near the table to plug in the kettle, there's no clock in the room, the chairs are so heavy it's impossible to move them out of the way), but all in all, everything was good. NOTE: The pool/hot tub photos are deceiving. It looks nice and big on their website but it's actually small and rundown, and there is no place to put your towels etc. You just have to throw all your stuff on the floor. There are no chairs or loungers to sit and relax. It's like they don't expect people to actually use the pool...
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Date of stay: December 2019
Location
Cleanliness
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Response from jejucity, 제너럴 매니저 at Lotte City Hotels Jeju
Responded Feb 22, 2020
Dear. WorldTraveler639 Thank you for staying with us and sharing your experience at Lotte city hotel Jeju. We sincerely apologize for the poor service of our outdoor pool. We have shared the inconsistencies with the staff and are looking for ways to improve. Thank you again for your feedback and wish you and your family good health and happiness. Best regards Lotte City Hotel Jeju General manager Jitae Kim
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KentTan wrote a review Dec 2019
10 contributions9 helpful votes
Booked this hotel during my stay in jeju. Location wise it is beside the shopping mall. Also it is near bus stations which makes this hotel a good location. Service is good and hotel is clean. But this is also the first hotel I stayed that does not provide mineral water which I thought it is unusual.
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Date of stay: October 2019Trip type: Traveled
1 Helpful vote
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Response from jejucity, 제너럴 매니저 at Lotte City Hotels Jeju
Responded Feb 22, 2020
Dear. KentTTS Thank you for your stay at Lotte City Hotel Jeju. We sincerely approciate you to take the time to leave such thoughtful review. We are delighted to hear that you enjoyed our accommodation and service. It would be an honor if we could have a chance to serve you on next time you travel to Korea. Thank you for sharing time with us. We look forward to your next visit. JiTae KIM General Manager LOTTE CITY HOTEL JEJU
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MarkoRamius23 wrote a review Dec 2019
Singapore, Singapore253 contributions109 helpful votes
Stayed here for 3 nights going to 4. It has been a pleasant stay with very conscientious housekeeping crew who maintained the room well. Hotel toiletries were restored without a fuss everyday. Only gripe is cotton buds were not given though the bath sponge was appreciated. The TV has decent range of cable programmes though most of them in Korean. Good reception. The door knob to the toilet actually dropped out but it was resolved speedily by the hotel's technical staff, done politely and without a tip. Has free parking with 4 basements of car parking. Do note they do not have bell service thus you will have to move your luggage up yourself. Located right next to Lotte Duty Free, it is also surrounded by shops and eateries like Paris Baguette. Not far from the airport, the hotel is also near major roads to other part of the island. Cost of room is reasonable. Will consider returning here next time.
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Date of stay: December 2019Trip type: Traveled
2 Helpful votes
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Response from jejucity, 제너럴 매니저 at Lotte City Hotels Jeju
Responded Dec 23, 2019
Dear. MarkoRamius23 Thank you for staying with us and sharing your experience at Lotte City Hotel Jeju. Overall we are delighted to hear that you enjoyed our hotel. Your detailed review you have left would be great help to other guests planning to visit our hotel! Thank you for sharing time with us. We look forward to welcoming you on your next visit! Best Regards, Tiger D. Jeong.
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Ong PC wrote a review Dec 2019
Singapore, Singapore3 contributions
Great hotel and nice location with easy access from airport and to restaurants and shopping. Value for money as 2 nights here equates to one night at the 5 stars but yet quality and location were not compromised. Clean rooms and prompt refills of towels, bath room amenities, water etc. Hotel staffs were very helpful and generally conversant in English. Like to highlight one staff by the name of Isaac Kim whom helped us a great dear with the check in process as we had issues with our Agoda booking and had to book an additional room.
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Date of stay: December 2019
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Response from jejucity, 제너럴 매니저 at Lotte City Hotels Jeju
Responded Dec 23, 2019
Dear. pcong-sg Thank you for staying with us and sharing your experience at Lotte City Hotel Jeju. Overall we are delighted to hear that you enjoyed our hotel. Your detailed review you have left would be great help to other guests planning to visit our hotel! Thank you for sharing time with us. We look forward to welcoming you on your next visit! Best Regards, Tiger D. Jeong.
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PRICE RANGE
$118 - $150 (Based on Average Rates for a Standard Room)
LOCATION
South KoreaJeju IslandJeju
NUMBER OF ROOMS
262
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Frequently Asked Questions about Lotte City Hotels Jeju
Which popular attractions are close to Lotte City Hotels Jeju?
Nearby attractions include Jeju City Traditional Five Day Market (0.7 miles), Nuwemaru Street (0.4 miles), and TeamK (0.5 miles).
What are some of the property amenities at Lotte City Hotels Jeju?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Lotte City Hotels Jeju?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Lotte City Hotels Jeju?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Lotte City Hotels Jeju?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Lotte City Hotels Jeju?
Conveniently located restaurants include Ollae Guksu, Samdajeong, and Jamae Guksu.
Are there opportunities to exercise at Lotte City Hotels Jeju?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Lotte City Hotels Jeju have airport transportation?
Yes, Lotte City Hotels Jeju offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte City Hotels Jeju?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte City Hotels Jeju offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lotte City Hotels Jeju?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.