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Lotte Hotel Busan

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Lotte Hotel Busan
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541 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Hong Kong
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had stayed in Lotte Hotel Busan before I headed for Seoul. It is the 4th hotel I stayed in Busan. I can say it is the best. I chose to stay in a Club deluxe room with access to lounge. The service provided was excellent. All staff are very professionally and well trained. I felt truly welcomed by the... More 

Helpful?
Thank alicelausy
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear alicelausy, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. I'll make sure to let them know your comments as we always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. First... More 

Tianjin Region, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at Lotte Hotel Busan for one night, but we could've easily spent a week here. There is so much to do at this hotel. The spa and fitness center is fantastic and supplies everything you could imagine. Never before have we been to a gym that supplies you with clothes!! All you need to pack... More 

Helpful?
1 Thank cawood10
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear cawood10, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. The review you have left would be of great help to other guests planning to visit our hotel. I'm very impressed and thankful with your long and sincere review. It really helpful to other guests. I'm also delighted you were satisfied with your staying.... More 

Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I been waiting for a "excellent" review and I think this hotel deserve all this...has all the amenities that u want and on top of this from the front door until the end the staff is absolutely brilliant....I just have a few hours here but I can say I'm happy with all that I can see around...so well done Lotte... More 

Helpful?
Thank Ady C
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Ady C, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. we will... More 

Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was good but i expected a bit more. The room was good with a lot of space and good finishing. The breakfast a bit not my taste but no bad. I have been there for business and the location is good, you can go around for a walk and there is the store area and some other restaurant... More 

Helpful?
Thank Redmonster52
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Redmonster52, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. The review you have left would be of great help to other guests planning to visit our hotel. First, we deeply apologize for any disappointment unlike you expected during your staying. I definitely know that you could expect our hotel facilities and service because... More 

NYC
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

At reception desk, they were cold and did not give us extra keys unless we asked for it. Also no help from them as to area information. The hotel did not have couches and/or chairs to sit down at the lobby. The lobby floor had leaks and put cheap looking outdoor type rug and taped around to cover the area!... More 

Helpful?
Thank Hollowaye
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Hollowaye, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. The review you have left would be of great help to other guests planning to visit our hotel. First, we deeply apologize for any disappointment and inconvenience unlike you expected during your staying. I definitely know that you could expect our hotel service because... More 

Carpi, Italy
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Incredibly high level of service. Staff is highly qualified and always at your service. The hotel itself is well refined, rooms are comfortable and well equipped. The club lounge is a must try, with its breathtaking view, especially at night. Dinner service is not that full of variety, but the attempt is appreciated. As an Italian, I must say that... More 

Helpful?
Thank Jejja_jess
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Jejja_jess, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. we will try... More 

Kingman, Arizona
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2016

I recently spent 10 nights here on a business trip. The place is comfortable, quiet and welcoming to foreign visitors. The staff was wonderful and spoke good English. The parking is free, helpful for those driving. We were able to get directions, restaurant recommendations and helpful hints on about everything as needed. The food is good in all restaurants. The... More 

Helpful?
Thank Patrick_123484
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Patrick_123484, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. The review you have left would be of great help to other guests planning to visit our hotel. I'm really delighted you were satisfied with your long staying. As you said, our location is one of our hotel's benefits. You can reach for anywhere... More 

Glasgow, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 20, 2016 via mobile

Stayed here for 2 nights and was extremely impressed. It is pure luxury! Even the quality of the room was outstanding. And the fact there was around 10 different samples in the bathroom such as toothbrush and toothpaste, razor and foam, shampoos, conditioner, combs, sponge for washing. They thought of every need for the traveller which was very nice. Even... More 

Helpful?
Thank r_s_laughter28
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear r_s_laughter28, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. The review you have left would be of great help to other guests planning to visit our hotel. I really appreciate your visiting and satisfaction. Thanks for your review, we can do our best and service to you. We always try to make a... More 

Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed July 12, 2016

Always a pleasure to stay and get comfortable, plus being well looked after by the friendly and helpful staff. Plenty of shopping temptations and other activities are available. Delightful food to be enjoyed in the various restaurants, can't complain.

Review collected in partnership with this hotel

Helpful?
Thank Arto_Hopeakoski
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Arto_Hopeakoski, Thank you for staying with us and sharing your experience at Lotte Hotel Busan. The review you have left would be of great help to other guests planning to visit our hotel. I really appreciate your visiting and satisfaction. Thanks for your review, we can do our best and service to you. We always try to make a... More 

Hong Kong
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 12, 2016 via mobile

Been stayed one night for business but not the first time visit. Still stayed here becoz of their nice location but not satisfied of their service. I spoke out to request a connecting room to stay closer with my partner. Though, I was asked to pay. I've tried to explain and see if our rooms could be assigned closer. The... More 

Helpful?
Thank kimcarlston
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this review

Dear Dallas R, Thank you for your repeated staying with us and sharing your experience at Lotte Hotel Busan. The review you have left would be of great help to other guests planning to visit our hotel. First, we deeply apologize for any disappointment unlike you expected when you check in. I definitely know that you wanted to stay with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
Lotte Hotel Busan, South Korea`s biggest port city, is located at Seomyeon, the center of Busan, about a 10-minute drive by car from Busan Station. As the largest hotel in Busan, it provides elegant service and as many as 650 rooms that guests can choose freely according to need. Also, our renovated modern-style rooms and dining space will present customers with unforgettable and impressive moments. Guests can enjoy various entertainment features including indoor/outdoor swimming pools, casino, the Choo Shin-soo room and the Giants room with Busan, the city of baseball, as backdrop. Please make your successful business and enjoy travel in Busan, the city of wide sea and romantic harbor. ... more   less 

Additional Information about Lotte Hotel Busan

Address: 772, Gaya-daero, Busanjin-gu, Busan 47285, South Korea
Location: South Korea > Busan
Price Range: $179 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lotte Hotel Busan 5*
Number of rooms: 650
Reservation Options:
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Also Known As:
Busan Lotte Hotel
Hotel Style:
#2 Family Hotel in Busan
#2 Spa Hotel in Busan
#2 Luxury Hotel in Busan
#2 Romantic Hotel in Busan
#2 Business Hotel in Busan
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