Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Cheaper
Average
Higher
About
4.5
#9 of 212 hotels in Busan
Location
4.8
Rooms
4.3
Value
3.9
Cleanliness
4.3
Service
4.2
Sleep Quality
4.6
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Shilla Stay Haeundae is an excellent choice for travelers visiting Busan, offering a trendy environment alongside many helpful amenities designed to enhance your stay.
Rooms at Shilla Stay Haeundae offer a refrigerator and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.
A 24 hour front desk, a concierge, and 24 hour check-in are some of the conveniences offered at this hotel. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to Shilla Stay Haeundae, free parking is available.
Close to some of Busan's most popular landmarks, such as Cheongsapo (0.1 mi) and Cheongsapo Daritdol Skywalk (0.1 mi), Shilla Stay Haeundae is a great destination for tourists.
While visiting Busan, you may want to try some shrimp at one of the nearby restaurants, such as Sushi Berry.
Best of all, Shilla Stay Haeundae makes it easy to experience many great Busan attractions like Nurimaru APAC House and Statue of Chungmoogong, which are some popular monuments and statues.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Chinese, Japanese, Korean
Location
46, Haeun-daero 570beon-gil, Haeundae-gu, Busan 48093 South Korea
Name/address in local language
Shilla Stay Haeundae
1,573 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Pros: The room is large and the aircon works great. The housekeeping is very attentive and does a great job cleaning. The bathroom is the same bathroom all the Shilla's use with the high tub. The amenities were adequate and they give free bottled water (2) daily. Our favorite part of this hotel is the location as it is directly across from the beach and the main strip of Haeundae. Everything is within walking distance which is awesome! The bathroom also has an electric bidet. The sheets/pillows were incredible as well as I actually noticed how soft the pillow cases were one night!
They have a coffee shop, E-Mart, and Gorilla Brewery on Floor 1 which is entirely convenient. The coffee shop has a ton of selections and Gorilla beer is top-notch!
Con: The 18th floor (pool) was closed due to Covid but it is entirely understandable. I am personally not a fan of the bathrub situation. It is a high tub and I can see how people could slip if they are not careful. I wish they would update to walk in showers...
Overall, this place is great and as advertised.
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 신라스테이 구로, 제너럴 매니저 at Shilla Stay Haeundae
Responded Jul 29, 2020
Thanks for your 5 star review and rating, I am so pleased to read that we looked after you so well! I hope we can welcome you back in the future. Kind regards. Genaral Manager Bruce Jeong
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Good business hotel located at the beach. Some walk to the subway, but doable. Spacious rooms, clean and comfy. Taxi ordered from the hotel to the airport (paid at the hotel, driver waiting at the reception) was cheaper than taken from the line at the airport to the hotel - positive surprise!
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ShillaStay, 제너럴 매니저 at Shilla Stay Haeundae
Responded Jan 3, 2020
Dear Finpol Thanks for your 5 star review and rating. I am so pleased to read that we looked after you so well! I hope we can welcome you back in the future. Kind regards. Genaral Manager Bruce Jeong
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this hotel is in a great location, the view on the ocean side is excellent. The rooms are comfortable although we had some trouble with the air-con, it was set too hot and the room would not cool down. Just turn it off and no problem. The reception staff were very helpful, (shout out to Ms Park), and very friendly. The breakfast is also good.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:book early
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ShillaStay, 제너럴 매니저 at Shilla Stay Haeundae
Responded Jan 3, 2020
Dear lyndonl436 Thanks for your 5 star review and rating. I am so pleased to read that we looked after you so well! I hope we can welcome you back in the future. Kind regards. Genaral Manager Bruce Jeong
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Pros: Good location, close to the main strip of restaurants and beach. Hotel is pretty decent and staff were generally fine to deal with. They also had a washer and dryer service which was quite easy and convenient to use.
Cons: The side streets/alleys can feel quite dark and a bit sketchy late at night, so best to stick to the main roads. Unfortunately the furnishings are a bit run down (chipped paint/wood) and several times I had to ask for new towels because they smelled really old and musty and a little dirty. The texture was not a pure white or fluffy either, more like a dull grey. I would recommend bringing your own bath towel if staying here or requesting new ones!
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEONG SEUNGSEOK, 마케팅 at Shilla Stay Haeundae
Responded Apr 17, 2023
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to read your comments about our hotel’s good location. On the other hand, we fully understand your mentioning about towels. By training and managing our staff thoroughly, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. Sam Kim, General Manager Haeundae, Shilla Stay
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I am staying this hotel for the busine purpose. This is my first staying at this hotel as usual price was little bit higher than now. Actually, I am ordinary person, so I don't like to give a negative feedback, but l think you may be aware of this hotel: they just sell brand name under Shilla. Please let me why I disappointed this hotel below. 1. Currently, there is a event for unlimited cold beer promotion. If you pay KRW 8,000, you can enjoy from 6 to 12 PM. I like Chicken, but I dont like potato. So, I asked whether potato could be replaced with some vegetable. A crew just said "No", eventhough meal cost is included service charge. This meaning is that ou might have trouble if you have allergy on peanut, flowers and etc. If you ask any alternative way, they won't change or give you. You never feel service from them.
2. They never ask you after serving dishes whether it is fresh, or you like it. They just served and then all service is stop. For me who like travel, this make me unhappy. They think they serve street food.
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Date of stay: October 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LEE SOLMIN, 마케팅 at Shilla Stay Haeundae
Responded Nov 6, 2020
Dear mike_hyungkyu First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to read your comments about our hotel’s. On the other hand, we fully understand your mentioning By training and managing our staff thoroughly, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. General Manager Haeundae, Shilla Stay
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We would not recommend this hotel for the following reasons: - The furniture and textiles of the hotel are damaged and stained. The hotel is showing signs of age although it was built in 2017. This is a problem in the common areas of the hotel and also in the rooms.
- The first room that was given to us was not clean. The furniture was stained and there was hair from previous costumers on the floor. The wood floor and the walls were damaged. The table lamp was also stained.
- There is an obvious sewerage problem in the entire building. We experienced an horrible smell coming from the bathroom in different rooms. It was very strong and unpleasant.
The staff was always helpful and always proposed us other rooms or some kind of compensation for the trouble. Even if the location of the hotel is good, unfortunately I would not recommend staying in the Shilla Hotel.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEONG SEUNGSEOK, 마케팅 at Shilla Stay Haeundae
Responded Jan 9, 2023
Dear JoanaEV First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to read your comments about our hotel’s. On the other hand, we fully understand your mentioning By training and managing our staff thoroughly, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. General Manager Haeundae, Shilla Stay
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It’s a shame for this hotel as I believe it is a nice hotel, professional staff, in a convenient location with decent size rooms. Restaurants and cafe downstairs were excellent.
I’m not fussy about the worn furniture, ripples in the wall paper, or aged tiles.
The biggest issue is that you are not able to set your own room temperature - this should not be a 4 star hotel.
When it’s a 30 degree hot day outside the room is set to 25 degrees. To make matters worse, at night time, the hotel conserves power from 11pm - 1am so the temperature exceeds 26 degrees in the room.
I woke up sweating the first night and our kids were constantly restless due to the heat.
We stayed for two nights, after the first night I had advised the reception regarding the heat where she had advised that there is nothing that she can do, but it’s the same for the entire hotel.
I pay for a hotel to get a comfortable nights sleep - this was not my experience.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEONG SEUNGSEOK, 마케팅 at Shilla Stay Haeundae
Responded Sep 30, 2023
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm concern towards Shilla Stay. For future excellence in our services, we are consulting with the concerned team about the air-conditioning temperature control you mentioned. All your suggestions will be treated as valuable information for further improvements in our customer services. We promise to serve you better in the future. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. Sam Kim, General Manager Haeundae, Shilla Stay
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The first thing that met me, after I was able to find my way to the second floor lobby, was a machine for creating a quenumber because the reception is obviously under staffed. The use of the machine demanded a mobile subscription with a Korean phone company. We did get help by an employee to get numbers and was after some waiting able to check in.
I found the atmosphere both in the lobby, restaurant and rooms sterile and unpersonal. The breakfast was ok, but not so good that I bothered having breakfast the second day.
The room had control for AC. I turned the AC off, because I was getting sick by the dry air. I opened the window instead. To my frustration, the AC kept turning back on automatically.
From the window came traffic noise, that was expected, and ok. However, outside was a play area, with a baseball pitch and some gaming machine, that was playing the same musical sequence non-stop.
We had a late flight and wanted a late checkout. We were able to get 1 hour. If we wanted 2 hours, it would cost about 1000 WON! The best thing about the stay was a swift and efficient checkout, and that there was a service for keeping our luggage until we needed to leave.
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Date of stay: November 2022
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEONG SEUNGSEOK, 마케팅 at Shilla Stay Haeundae
Responded Jan 9, 2023
Dear Knut H First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to read your comments about our hotel’s. On the other hand, we fully understand your mentioning By training and managing our staff thoroughly, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. General Manager Haeundae, Shilla Stay
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Booked a stay here for 4 nights from Oct 24-28 to celebrate my wedding anniversary because I heard great things about Shila Stay.
For a 4-star hotel, I must say it is disappointing.
Firstly the sound proofing is bad. I stayed on level 3 initially and you can hear all the noises from the ground. Even when people are talking.
I thought it would be better when we moved to the 14th floor, but it made little difference. You could still hear noises from downstairs.
Secondly, the room on level 3 which I stayed has a faulty sensor light, or either it’s haunted. From 0100am till 0600am the lights at the door entrance kept coming and off by itself, even though it’s supposed to be motion activated, that’s why we moved to the 14th floor. My family couldn’t sleep the entire night.
Next is the air conditioning unit. It’s autumn now and can get abit chilly at night but the heaters don’t work till after midnight. And on days when it’s too hot, the hotel turns off the AC for 2 hours for system cooling. So ironically when it’s hot, there’s no air conditioning.
The reception staff were cold and robotic. We had a package delivery arranged to be sent to the hotel and received and sms confirmation that it was sent. When my wife when down to check, she was told by Ms Chloe that there’s no package. Only after insisting that the courier had sent a confirmation sms did the staff go back and check and that the package was indeed there.
However, I would like to thank one staff member for sincerely trying to help us and being empathetic to our situation. Mr Ben Park deserves recognition for his high service standard and genuine concerns for customers.
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Date of stay: October 2022Trip type: Traveled with family
Room Tip:If you absolutely must stay here, pick a high floor at least and don’t expect air conditioning...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEONG SEUNGSEOK, 마케팅 at Shilla Stay Haeundae
Responded Jan 9, 2023
Dear gkhoo86 First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to read your comments about our hotel’s. On the other hand, we fully understand your mentioning By training and managing our staff thoroughly, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. General Manager Haeundae, Shilla Stay
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Checked in at 330p and the lobby was full of guests. Pros: location! Right across from the beach dnd lots of places to eat nearby. Bus stopped right in front of the hotel. Staff are friendly! Cons: dated rooms, older aesthetic, broken table in room, ac doesn’t work overnight but windows open. I can’t imagine what this feels like at night but for March it was pretty cool. For elderly people the shower is a large step in and out so be careful.
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Date of stay: March 2023
Value
Location
Service
Room Tip:Book directly seemed to be a better deal.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JEONG SEUNGSEOK, 마케팅 at Shilla Stay Haeundae
Responded Apr 17, 2023
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to read your comments about our hotel’s great location. On the other hand, we fully understand your mentioning about condition of guest rooms. By training and managing our staff thoroughly, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. Sam Kim, General Manager Haeundae, Shilla Stay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Busan area.
PRICE RANGE
$93 - $165 (Based on Average Rates for a Standard Room)
LOCATION
South KoreaBusan
NUMBER OF ROOMS
407
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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