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Extended Stay America - Albany - SUNY

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1395 Washington Ave, Albany, NY 12206
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Extended Stay America - Albany - SUNY
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125 Reviews from our TripAdvisor Community

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Showing 120: English reviews
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Let me get straight to the point: found a smear of feces on the handicap seat in the shower. Smear of poop. Is there anything more I need to say? Wish I'd taken a picture, but was only thinking about getting out of there. Needless to say, checked out early.

Helpful?
Thank Ann R
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our property to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize for the condition of your room. Our goal is to ensure you... More 

Greece, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed June 10, 2016 via mobile

Front desk has no clue. My key didn't work twice because they didn't activate it. Took an hour to check in due to "slow" computer system. My first room was disgustingly dirty (dirty toilet, bugs on bathroom floor) and smelled like it had been smoked in. Second room was better, but still smelled like smoke smell. I gave up. Booked... More 

Helpful?
Thank Cory Suzanne P
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your first room was not up to standards and the check in process took longer than usual. I discussed your comments with the team, and we are reviewing policies and procedures to ensure this does not happen again. Thank you for sharing your experience with us. If... More 

New York City, New York
1 review
1 of 5 stars Reviewed May 30, 2016 via mobile

I stayed here for 3 nights, and all I heard was complaints. The bulb in my bathroom burnt out and was never replaced despite my asking several times. The housekeepers never came to my room to even make the bed or take out the garbage. The place was musty and understaffed. Also there were random people loitering outside the place... More 

Helpful?
Thank ejdicocco
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are in the process of implementing additional hands-on training as well as hiring additional staff members. Please know that guest safety is our first priority, and I will be taking steps... More 

NEW TAIPEI CITY
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 18, 2016

Place is neat, pretty clean, front desk guy was pretty cool, helping with issue I had with Hotwire. Room is average for this chain, but certainly can use better sound proof. Wireless connection is stable. Conveniently located right off highway. Not much around the hotel, so you need to bring your own food.

Helpful?
Thank David J
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to post a review about your stay with us. It’s great to read that we were able to provide you with a comfortable stay and friendly customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 3, 2016

Did not honor coupon the way they said they would. Was told coupon was good for entire stay then changed after checkout. Ended up costing me a lot of money. Manager unwilling to try and resolve the matter any further than what was necessary

Helpful?
1 Thank Rich A
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the billing issues is truly regrettable. We are very sorry for your experience. To prevent this from happening again, I have reviewed our billing procedures and associated promotional discount policies with our front desk staff. The staff and I appreciate... More 

San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 28, 2016 via mobile

Rudest staff dirty rooms got Threatened for not checking out on time never in my life have I ever got treated so bad for being in a room past I understand being late checking out is a problem but you don't have to be rude about it. This hotel clearly lacks customer service and professionalism! I told them I was... More 

Helpful?
1 Thank Cassandra S
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the cleanliness and the matter concerning your check-out is truly regrettable. We are very sorry for your experience. In response to your feedback, I am reviewing our policies and procedures with our staff to ensure that each guest receives professional customer service and a comfortable stay.... More 

Santo Domingo, Dominican Republic
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 26, 2016

This is the worst hotel to ever visit in Albany, NY. There are a bunch of hotels nearby for 60 to 100 dollars, so if you are traveling on a budget and you think this is maybe a good option, you're totally wrong. Save your time bad experiences, uncomfortable moments and a total deceiving, unpleasant and poor quality breakfast. This... More 

Helpful?
1 Thank Su G
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that there were issues that you experienced that prevented you from having an enjoyable stay with us. To ensure that a situation like yours doesn't happen again, my team is reviewing our standards and procedures, along with taking corrective action, to ensure that your experience is... More 

North Fort Myers, Florida
Level Contributor
113 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed December 14, 2015

Just a total dump. This facility has been poorly managed and lacks any practical effort to clean it. We knew we were I trouble when the desk people were running room to room to find an acceptable place for us to stay. Once we got to the room we would have checked out it was so dirty with the previous... More 

Helpful?
Thank Neonladder
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with... More 

Chicago, Illinois
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 13, 2015

if you stay here, you will make the stay what it is; i dealt most often with the hotel mgr, abraham, who tries to provide service but possibly due to staffing issues and related problems, it was a hard stay; problems weren't really ironed out until the end of my stay; i give them an A for trying but they... More 

Helpful?
Thank Yumeka A
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. We are sorry for this issue, but are glad to read that we were able to accommodate your needs with a satisfactory stay. Thank you again for your review. We look forward to... More 

Syracuse, New York
1 review
2 of 5 stars Reviewed December 7, 2015

I started my stay at 7pm, by waiting for someone at the front desk because there was a sign stating that they were off helping another guest. After 5 minutes, someone came out from the front office, which means it was impossible that they were off helping a guest (one door to the office, they were in there the whole... More 

Helpful?
Thank MisterKS
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to write a review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we will be implementing our deep cleaning and preventative maintenance procedures to ensure your experience is not repeated. I will also make sure we are responding... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about Extended Stay America - Albany - SUNY

Address: 1395 Washington Ave, Albany, NY 12206
Location: United States > New York > Albany
Price Range: $95 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albany - SUNY 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Extended Stay America Albany
Extended Stayamerica Albany Capital
Extended Stay Albany
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