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Holiday Inn Express Albany - Downtown

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Holiday Inn Express Albany - Downtown
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412 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Albany - Downtown
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Showing 396: English reviews
Moriah, NY
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 11, 2016

Stayed July '16 in room 324 . ROOM: Our room weaved through the corridors, overlooking a side parking lot (which was okay because we were only there to sleep)). Our room looked freshly remodeled with a incredible comfortable bed with a selection of 4 soft & firm pillows to choose from. There were darkening curtains, the room was very clean... More 

Helpful?
Thank MoriahMel
Medford, New York
Level Contributor
3 reviews
2 of 5 stars Reviewed July 11, 2016

This was an average hotel room was very dusty and smelled strange I couldn't tell if it was a moldy smell or what. The first floor is under construction for a remodel and is covered in sheet rock dust. I didn't feel comfortable eating breakfast down there because it was so dusty and I felt like it was in the... More 

Helpful?
Thank Designerlauren
Hotel_Manager_Albany, Front Office Manager at Holiday Inn Express Albany - Downtown, responded to this review

Thank you for your review. We are indeed under renovation to include the entire hotel and then progress onto the lobby and eating area. I can understand your concern, however there are no sleeping rooms on the first floor of the hotel. Our sleeping rooms are from floors 2 to 5. When breakfast area renovation begins, we will be relocating... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 27, 2016 via mobile

I stayed June 26/27 and the staff here were very accommodating and so friendly! It is definitely a great place to stay if you are just staying for a night or 2. Not super fancy but clean and neat, just what I needed! I had a great experience here and loved the price of it!

Helpful?
Thank Anna F
Grand Island, Nebraska
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 26, 2016

Booked here to be close to Amtrak. On the map it's close but not convenient. Shuttle didn't run the hours we needed so we had to drive to Amtrak. Too far to walk. Hotel is old. Bathrooms have some updating but are extremely small. Furniture, beds, and carpets need replaced. Room was hot. Air conditioning was on but we never... More 

Helpful?
Thank Gonequilting
IHGService, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Gonequilting, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be very friendly. However, we would like to apologize for the inconvenience caused by our air-conditioning system and for falling below your expectations regarding our rooms and bathrooms. We also regret your... More 

New Westminster, Canada
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed June 23, 2016

The good: Big rooms, location much better than it appears on Google Maps, free breakfast worth the price, some staff friendly and helpful. The not so good: undergoing renovation, which appears to have been ongoing for some time. Perhaps this explains the ennui of some of the staff. Spoke to three different people, got three different answers.

Helpful?
1 Thank Chris D
IHGService, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Chris D, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our room size and we certainly appreciate your nice feedback on our location and breakfast options. On the other hand, we would like to apologize for the inconvenience caused by the renovation and for... More 

San Ramon, California
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 18, 2016

More important than this HIE's downtown location, immaculate facility, large and nicely appointed rooms and comfortable bedding, the staff understands the importance of stellar customer service - with special kudos to Angelica and Tom. A single caution: we were kindly provided with a fan because the air conditioning system was less than optimal and is currently being overhauled. This property's... More 

Helpful?
1 Thank Larry D
Hotel_Manager_Albany, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Larry D, Thank you for your review and for the kudos. I do apologize again for the issues with your air conditioning. As we progress with renovation, we have been aggressively working with our HVAC company to determine and eliminate problems. We have had some success as things overall are getting better. More 

Saratoga Springs, New York
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 13, 2016

I stay here often. Best value in town. They recently updated all the roims. They are very well done. Bright lighting in the vathroom, plenty of lights and outlets in the room, well appointed for business.

Helpful?
Thank citation1948
Hotel_Manager_Albany, Manager at Holiday Inn Express Albany - Downtown, responded to this review

citation1948 Thank you so much for your review. This make us all very happy. Hope to see you again soon. More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 13, 2016 via mobile

The hotel looks like they are in the middle of remodeling. The staff at check in were friendly. The girl acknowledge me being a ihg member but didn't offer a goodie bag which were lined up behind here. She gave us a room on the 4th floor but when we tried to get in someone was already in that room.... More 

Helpful?
Thank sightseer59
Hotel_Manager_Albany, Public Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

sightseer59 Thank you for your review. We cannot agree with you more and apologize for your inconveniences experienced while we are under renovation. Please come see us when we are done. You will be impressed. More 

1 review
1 of 5 stars Reviewed June 9, 2016 via mobile

This hotel has a serious problem with cigarette smoke. My room had a strong odor of cigarette smoke. I was told that the 3rd floor use to be a smoking floor and the rooms smell of smoke. It was terrible. When I got off the elevator on the 3rd floor the hallways had an awful odor. The hotel needs a... More 

Helpful?
Thank xxxxtravel
Hotel_Manager_Albany, Manager at Holiday Inn Express Albany - Downtown, responded to this review

xxxxtravel We are so sorry to hear about your experience with smoke. We have been smoke free since September 1, 2015, though some choose to continue to do so at great cost to themselves, to us, and to the hotel in general. We are presently under renovation a full renovation, and hope to see you back upon its completion. Good... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 6, 2016

My girlfriend and I drove to Albany to attend a concert. The hotel was chosen because of our past positive experiences with Holiday Inn Express across the country. After a normal check-in, we proceeded to our room which initially seemed fine. The room felt like it was close to 80 degrees inside which is normal for hotels trying to reduce... More 

Helpful?
Thank Christopher D
Hotel_Manager_Albany, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Christopher D We appreciate the detailed account of your stay and sincerely apologize for your experience with us. Please get in touch with me, we want to make things right. Tom Keating 518-434-4111 fdalbany@dchotelsinc.com More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to Verizon, General Electric and the Port of Albany. Our hotel in Albany is also near the Legislative Office Building and State Offices. Our courtesy shuttle can pick you up at the Rensselaer Amtrak Station. Or if you're flying into Albany Airport (ALB), we'll pick you up there, too. We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more   less 

Additional Information about Holiday Inn Express Albany - Downtown

Address: 300 Broadway, Albany, NY 12207-2901 (Formerly Red Carpet Inn)
Location: United States > New York > Albany
Price Range: $114 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn
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