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Holiday Inn Express Albany - Downtown

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Holiday Inn Express Albany - Downtown
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412 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Penfield, New York
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here in order to catch an early Amtrak train into New York City for a few days. We were able to leave our car and again stayed here on our return trip. Just 5 minutes from train station, shuttle bus was ready to go when we wanted to go to station and on return trip we called motel... More 

Helpful?
Thank 1963JohnC1963
Hotel_Manager_Albany, Front Office Manager at Holiday Inn Express Albany - Downtown, responded to this review

Thank you so much for your review. Conditions are improving daily as our renovation begins to take on some real steam! Our new TV's are now onsite, and our new cable system is in the works! Please come back anytime. More 

New York City
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

excellent- attentive staff. room has a refrigerator. Breakfast was complete. plenty of parking. walkable to State capitol bldg. Good wifi reception but you got to sign on everytime you go on.The price was much better than all other downtown hotels. Will stay again. They have a shuttle that can take you to most points of interest for free, and picks... More 

Helpful?
Thank Enriquez
Hotel_Manager_Albany, Front Office Manager at Holiday Inn Express Albany - Downtown, responded to this review

Enriquez, We Absolutely love reviews like this! Thank you so much for the kind words. We really appreciate it! More 

Mahanoy City, Pennsylvania
Level Contributor
131 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have never had a bad stay at a Holiday Inn hotel and this one certainly isn't the 1st. The hotel has a pretty unique layout - square with the parking in the middle - so depending on where your room is located, it might be a nice walk from the elevator to your room. That is offset by numerous... More 

Helpful?
1 Thank Tony B
Hotel_Manager_Albany, Front Office Manager at Holiday Inn Express Albany - Downtown, responded to this review

Tony B Thank you so much for your review. We do struggle with the surrounding areas but have faith in the Cities conviction to revitalizing downtown Albany and that will prove to be quite fruitful for ALL neighboring businesses. There are many plans and boards in the works, just need to see some results that will impact our guests. More 

Dundas, Canada
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for three nights as part of our vacation. It is located between the highway and the bus station, which meant a lot of noise and not a lot of privacy as cars of people could see directly into our room. While the decor was very clean and modern, the furniture was shabby and the carpet... More 

Helpful?
Thank Carriebomb
IHGService, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Carriebomb, Thank you for taking the time to leave us with your feedback and for being a loyal IHG Rewards Club member. I sincerely apologize for any inconvenience you may have experienced due some of our room amenities, the noise levels, and the overall level of service you have received. Rest assured that it is in our continued efforts... More 

Seattle, Washington
Level Contributor
243 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hubby and I had decided to go to Cooperstown, NY to see Griffey and Piazza inducted into the Baseball Hall of Fame. Unfortunately for us the closest we could get a room was in Albany. Rooms are clean - nothing special, but this didn't bother us because we would get up early each morning and make the hour and a... More 

Helpful?
Thank wearymom3
IHGService, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear wearymom3, Thank you for taking the time to leave us with your feedback. Allow me to apologize for any inconvenience you may have experienced due to the noise level and our air conditioning system. Rest assured that it is in our continued efforts to maintain and improve our amenities and services in order to be consistent in giving our... More 

Bethesda, Maryland
Level Contributor
286 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
1 of 5 stars Reviewed 4 weeks ago

One of the worst hotel stays I've had in a while. The hallways smelled, the rooms smelled. They had spiders, flies in the room. The beds we stiff as a board and breakfast was gross. We switched rooms because the first smelled like cigarette smoke and the hallways stank of chlorine mixed with sulfur. never again.

Helpful?
Thank Aaron P
Hotel_Manager_Albany, Front Office Manager at Holiday Inn Express Albany - Downtown, responded to this review

Aaron O, We are so very sorry for your experience. If you can let us know where you stayed, we will be better able to address these concerns. We wouldnt want your lasting impression of us to be mistakes that were made but rather our efforts to make things right. Please get in touch with us. Tom Keating fdalbany@dchotelsinc.com More 

Brooklyn, New York
Level Contributor
60 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a good location for an overnight in Albany. It's easily accessible by car, is next to the Greyhound station and not far from the Times-Union Center (events arena) - same exit. It is a very busy hotel; the night I was there, the hotel was completely booked. There were school groups and sports teams and people heading to... More 

Helpful?
Thank CR_NYC64
IHGService, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear CR_NYC64, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate your business with us. It is nice to know that you found the location convenient to your needs and was satisfied with the level of service received from our staff. However, we sincerely apologize for any... More 

Marstons Mills, Massachusetts, United States
Level Contributor
221 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 22, 2016 via mobile

I want to start by saying that I stay at a lot of Holiday Inn Hotels. The front desk staff was outstanding upon check-in. They were even kind enough to recommend places to eat. During check in they said they were putting me in a newly renovated room. The room looked great but they definitely missed some details. A ripped... More 

Helpful?
Thank Derek V
Utica, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed July 19, 2016

Your front desk staff was so accommodating and made our entire stay so pleasant. In particular, Yana P., front desk, was so friendly, caring, and most accommodating. She made your hotel SHINE!! Please tell her she was so pleasant and great in assisting us with our many questions, even when she was so busy, she helped us with a smile!!... More 

Helpful?
Thank belindagigi08
Hotel_Manager_Albany, Manager at Holiday Inn Express Albany - Downtown, responded to this review

Thank you so much for your wonderful review and for recognizing one of our associates. More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 11, 2016 via mobile

Checked into this hotel after a long day on the road. Price was good with AAA discount. Check-in was easy. Take the elevator to third floor and head to our room. Notice a bag of trash sitting in the hallway. Was still there when we went out a little bit later. Walk into our room and we see a nasty... More 

Helpful?
Thank Cindy H
IHGService, Guest Relations Manager at Holiday Inn Express Albany - Downtown, responded to this review

Dear Cindy H, Thank you for your feedback regarding your stay at Holiday Inn Express Albany Downtown. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the rate and your check in experience. However, we’re sorry we fell below your expectation regarding the hallway cleanliness, room furniture... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Albany-Downtown. Guests looking for a convenient downtown Albany hotel will find this Holiday Inn Express, located close to the Riverfront and the Empire Plaza, the ideal location. For doing business in town, our Albany downtown hotel is close to Verizon, General Electric and the Port of Albany. Our hotel in Albany is also near the Legislative Office Building and State Offices. Our courtesy shuttle can pick you up at the Rensselaer Amtrak Station. Or if you're flying into Albany Airport (ALB), we'll pick you up there, too. We are easily accessible to I-90, NYS Thruway I-87 and I-787. We have the only free hotel parking in Downtown Albany. Leisure travelers will find our downtown Albany Hotel, with its historic downtown location, close to many major attractions. City Center tours, professional theatres, parks and the Hudson Riverfront are all just minutes from the Holiday Inn Express Albany-Downtown. Newly updated guest rooms and public spaces will make your stay memorable. With many restaurants within walking distance of our Albany hotel, you can have the choice of fine or casual dining. To stay in touch, our WIFI is throughout the Hotel and FREE. When you're looking for Albany lodging, stay with the Holiday Inn Express Albany-Downtown. Albany is a city with 400 years of history within your reach. Come experience the downtown difference. ... more   less 

Additional Information about Holiday Inn Express Albany - Downtown

Address: 300 Broadway, Albany, NY 12207-2901 (Formerly Red Carpet Inn)
Location: United States > New York > Albany
Price Range: $114 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Albany - Downtown 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Express Albany - Downtown Hotel Albany
Albany Holiday Inn
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