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All reviewsalbany airportstayed hereroom was decent sizestaff was very friendly and attentiveup to datespecial ratecatch an early flightoutstanding customer servicewolf roadfree shuttle servicesaratoga race trackhotel is cleanwould stay here againbusiness tripconvenient locationgreat place to stayeasy access
I would estimate that half the time I came into or departed from the hotel, over the course of two days, there was no one in sight at the front desk or anywhere. Who's watching the door? The rooms are fine, spacious and clean, but,...More
1 Thank Holly K
Management response:Responded February 7, 2017
Hello Holly K,
Thank you for taking the time to give us your feedback on our hotel. I want to sincerely apologize that we had fallen short of your expectations. I have shared your feedback to the rest of the staff.
Thank you for staying...More
The room is fine and the property was fine, if not a bit old, but the reason I didn't stay was the low hum which you could hear on every floor and in the room. I am very noise sensitive. Also, no mixed drinks at...More
1 Thank Vicki T
Management response:Responded January 31, 2017
Hello Vicki T,
Thank you for your recent comments and staying at our hotel. I will definitely pass along your comments to the staff. We will also look into the low hum that you have described.
Thank you for your business!
I stay at this hotel often, usually enjoy the hotel. I had a few issues upon arriving I immediately went to gone room to work. I looked at the menu and saw the restaurant was open until 10p, at 9:45p I went down for food...More
Management response:Responded December 19, 2016
Thank you your most recent comments regarding your stay at our hotel. It's feedback like yours that keeps us on our toes. I have shared your comments with our staff to ensure this does not happen again. Please feel free to contact me...More
Great location, close to the airport, restaurants, and shopping. Rooms larger than expected, quiet, secure, and clean.
Within walking distance of 3 restaurants and easy access to the interstates.
Amenities included a fitness center, Bistro for cocktails and small bites, and a market for beverages...More
Upon check-in, the staff was very helpful and pleasant, they offer a shuttle to restaurants and were very helpful with suggestions. The room was decent size and clean, with the beds being very comfortable. The pillows were a little too soft and collapsed easy, but...More