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The Desmond Hotel Albany

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#11 of 50 Hotels in Albany
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The Desmond Hotel Albany
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672 Reviews from our TripAdvisor Community

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Showing 670: English reviews
Louisville, Kentucky
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Desmond for business as I have for the last several years. It has been amazingly consistent over this time. The free shuttle to and from the airport is a great touch. The staff is always courteous and smiling. The food provided at the conference was top notch with everything from cold sandwiches to baked chicken or... More 

Helpful?
Thank Bill E
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The staff was very friendly and helpful. The grounds and room are very clean. That's really where it ends for me. No jets in the hot tub, no refrigerator in the room, no working vending machines, no complimentary breakfast, no water in the water coolers, no reason to stay there ever again.

Helpful?
Thank Brett C
New York City, New York
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here one night on business. The 2 day meeting was in the Desmond as well so once I entered the hotel I never stepped outside or saw the outside from a window until the next day. Most importantly, the room was clean and comfortable. Having read other reviews panning the beds, I was worried but my bed was... More 

Helpful?
Thank blondemommy05
1 review
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for 4 nights. Doors slamming, people talking loudly in halls all hours of day and night. It hosts a lot of conventions and events so just know when you stay here there are are loud groups of people congregating everywhere oblivious to other guests. The last time we stayed here we were arriving late and informed the hotel... More 

Helpful?
Thank Terry O
DesmondAlbanyGM, General Manager at The Desmond Hotel Albany, responded to this review

Dear Guest, Thank you for letting us know of your recent stay with us, we are sorry to hear that the noise level from other guests was not acceptable to you. In the future, please know that you can call our Front Desk staff at any time and we will address the situation immediately. We appreciate you taking the time... More 

New York
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two nights at the Desmond. Our bed was quite comfortable. The shower was fine although the temperature was a bit hard to regulate and the stopper tended to stick. The public areas are very interesting. It's a good hotel for exercise walking: lots of interior to walk and things to see. I would say, for people who get... More 

Helpful?
Thank NewYorkAnne
Level Contributor
7 reviews
3 of 5 stars Reviewed 1 week ago via mobile

The hotel has a nice old world charm and the staff was fine. But there is an old smell throughout and if you walk the grounds it needs an update. The court yard is charming but also lacking some zest. The beds were incredibly hard for my husband and myself but some do like that. Would I stay again? Sure... More 

Helpful?
Thank Dawn K
Albany NY
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is charming and very nice in the common areas, courtyards. The restaurants are pretty good. However the rooms themselves are horribly out of date with ridiculously poor bathrooms and very uncomfortable beds. The vanity in my bath was actually plastic, filthy dirty and appeared like something back in the 70s...the tub was stained and didn't work well at... More 

Helpful?
Thank Astyrene2
DesmondAlbanyGM, General Manager at The Desmond Hotel Albany, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us, and we take all of guest comments seriously. We are glad to hear that you enjoyed the overall charm that The Desmond is known for! Please know that none of the furniture in the hotel is plastic, our bathroom vanities are wood construction. Guestroom renovations were... More 

Central Village, Connecticut
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent three nights at the Desmond. Found the rooms very quiet, very clean, and everything working. Staff was friendly, and check-in/check-out was fast and efficient. The facility was spotless throughout, and the restaurants/bar/shops were clean and first-rate. Even with the airport nearby, there was never any noise or distraction. Parking was ample and close to the entryway for our room.... More 

Helpful?
Thank Fusion_Pilot
Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I have stayed at the Desmond several times for conferences, and have always been relatively pleased. The staff at the hotel has always been accommodating, and I find the rooms to be clean and comfortable. The only thing I would note would be the smell (musty?) of the entire hotel - probably due to age. I find the environment as... More 

Helpful?
Thank Carol M
Cleveland, Australia
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I can imagine in its day this was a splendid hotel and conference centre. A number of the reception staff were helpful, the rest require further customer service training. My personal opinion is the place requires refurbishing: a) rooms out dated b) uncomfortable beds/pillows c) bathrooms are very old fashioned, making temperature control for showering troublesome d) food / menus... More 

Helpful?
Thank CJW23
DesmondAlbanyGM, General Manager at The Desmond Hotel Albany, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us. We are sorry to hear that you did not fully enjoy your visit with us, and have shared your comments with the appropriate managers to address. Please know that guest room renovations began earlier this year and will continue. We hope to see you again soon... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
The Tavern at The Desmond
The Tavern at The Desmond
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Desmond Hotel is conveniently located at the entrance of the Albany International Airport (ALB), adjacent to shopping on Wolf Rd and minutes from downtown Albany via I-87 and I-90. As Albany's premier hotel and conference center, The Desmond is an independent, family owned and operated property that is proud to celebrate over 40 years of providing superb accommodations, outstanding service and a one-of-a-kind experience. Deluxe accommodations await with 322 guest rooms and suite options including king size four-poster beds, double queen beds, executive suites, junior suites and spiral staircase duplexes. The hotel offers exceptional dining choices in our casual, sophisticated Simpson's and The Tavern, an English pub. Modeled after a colonial village square, our two indoor courtyards feature mock storefronts, brick pathways, a koi pond, beautiful fountains, and balconies that overlook our year-round landscaping. Together with our elegant ballrooms, these indoor courtyards provide a gorgeous and unique backdrop for weddings and galas. Versatile facilities, award-winning food, and personal service make the hotel an exceptional venue for meetings and conferences. We invite you to experience The Desmond. ... more   less 

Additional Information about The Desmond Hotel Albany

Address: 660 Albany Shaker Rd, Albany, NY 12211-1056
Location: United States > New York > Albany
Price Range: $166 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Desmond Hotel Albany 3.5*
Number of rooms: 322
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Also Known As:
The Desmond Albany Hotel Albany
Desmond Americana
Desmond Hotel Albany
Hotel Style:
#1 Green Hotel in Albany
#8 Family Hotel in Albany
#10 Romantic Hotel in Albany
#10 Business Hotel in Albany
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