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BEST WESTERN Sovereign Hotel - Albany

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BEST WESTERN Sovereign Hotel - Albany
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825 Reviews from our TripAdvisor Community

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Showing 794: English reviews
Montreal, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

The first night we arrived...everything was fine. The second day we left the hotel room for approximately 8 hours and returned to found our room not clean. I called the front desk to inform them and they sent someone who cleaned the the bathroom, but left a ball of hair in the tub and didn't bother to make the beds.... More 

Helpful?
Thank Rosette A
Kitchener
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for one night and it was great! Very surprised how nice the room were and the Breakfast was the best I got in a Hotel for a very long time! Staff was very Friendly and helpful. We stayed on a sunday night and the Restaurant was closed but we got a recommendation for a restaurant close by!... More 

Helpful?
Thank Eutin1
Welland, Canada
2 of 5 stars Reviewed yesterday NEW

The room had been used by someone who smoked cigars and staff didn't seem to worry about it, even though it is a non smoking facilty. Upon checkoout we could not get an invoice as the clerk did not know how to print one ouut. She did issue a hand written one that was not acceptable at Canadian Customs.

Review collected in partnership with Best Western

Helpful?
Thank Leo V

Travelers are raving about these Albany hotels

Toronto, Canada
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

An older BW. The room was small and the bathroom very cramped. Peter on the front desk was exceptionally friendly and helpful. Very close to Crossgates Mall which boasts the largest Walmart in America! Also close to Provence restaurant, one of my all time favourites.

Helpful?
Thank Bucky09
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Believe all the bad reviews. I didn't, and hated my stay. Cramped room, far from spotlessly clean, ugly bathroom, paper thin walls. Will never stay there again. Will never believe Priceline ratings again. Staff is okay, but hotel is dated.

Helpful?
Thank Chaya E
London
Level Contributor
4 reviews
2 of 5 stars Reviewed 5 days ago NEW

Stayed here one night in August. The employees were terrific - friendly, helpful, etc. However, the hotel is old and a bit run down. The entire building seemed a bit musty. The carpeting was old and frayed, hallways were dark and dank. I won't rush back.

Helpful?
Thank 786annev
Amherst
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I am getting giving this Best Western 5 stars even though it is not a luxury hotel. But it has everything that I look for in a hotel. It's clean, Great location, has a good bed with good pillows, a wonderful shower, friendly and helpful staff, and the best breakfast for this kind of hotel. It could use some updating,... More 

Helpful?
Thank leenstan
Oklahoma
Level Contributor
293 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived around 4:30 pm, the front desk clerk didn't know if our room was ready, she had to radio someone. After about 10 minutes we finally had an answer, yes one was ready. A couple other desk clerks seemed like they didn't know what they were doing, especially one on the phone trying to give directions. Our clerk... More 

Helpful?
Thank Lynn W
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

I don't think we were there for more then 10 hours. Shower head was super nice, I wanted to take it home with me!!! The beds could use an update. After travelling for 2 weeks it was the most uncomfortable beds on our trip. The breakfast area was so hot we couldn't breath and eat in the lobby. Staff was... More 

Helpful?
Thank JillTremblay
Danielson, United States
1 review
2 of 5 stars Reviewed 1 week ago

I asked for a quiet room and was put directly across from the elevator. The gym was not open on the second day. the pool was not open the first day. The hallways were full of very loud boys the second night.

Review collected in partnership with Best Western

Helpful?
Thank Lake O
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 

Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203-3326
Location: United States > New York > Albany
Price Range: $90 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
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Also Known As:
Albany Best Western
Best Western Albany
Hotel Style:
#3 Best Value Hotel in Albany
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