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Hilton Garden Inn Albany / SUNY Area

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#8 of 50 Hotels in Albany
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Hilton Garden Inn Albany \/ SUNY Area
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553 Reviews from our TripAdvisor Community

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Showing 541: English reviews
Albany, New York
1 review
3 of 5 stars Reviewed yesterday NEW

Room is clean besides some wood rot around fridge area. Breakfast was dissapointing, egg was undercooked (if I had wanted near raw eggs I would have ordered them like that) the sausage round,link sausage and home fries were cold. I was still forced to pay a nominal fee for this even though I could not eat the food.

Helpful?
Thank geves2016
Dover, Delaware
1 review
5 of 5 stars Reviewed 6 days ago NEW

The location of the hotel is very good and the guest customer care is truly exceptional. I had many choices, but the Hilton Garden Inn was the best choice. In the future. I hope to have a meal at the hotel. My schedule was so fluid, I did not get the opportunity.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John G
New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We were in albany for a function and stayed here. We were extremely happy with the rooms, and the over all hotel it was clean, up to date, and everything was in working order. We called a head of time to see if my sons allergies could be accommodated and they were extremely receptive and helpful, they even specially ordered... More 

Helpful?
Thank foodallergy_mama
Dallas
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Hotel is well maintained and in good condition. Close to Suny/CNSE located in a good area and is convenient to get to. The only negative we encountered was parking. We arrived late so parking was limited but was obvious they were doing construction in the area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank I8514EBdavidw
Grand Haven, Michigan
Level Contributor
13 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel has easy access from the highway as you are passing through Albany. The underground parking is nice in bad weather, although neither of my stays did the desk clerk mention that parking option. Wish I had known about the dial-a-bed since the mattress was too soft, causing a sore back. Staff is ok, not especially friendly. An average... More 

Helpful?
Thank JimWuj
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. We do have some fresh front desk associates which we are working diligently with to give the level of service that you can expect from a hotel brand like Hilton. Thank you again for your comments and we... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is easily accessible off I-90 near SUNY and only 10 minutes from downtown. Nice pool area and fitness center. Clean room and comfortable bed. Made to order breakfast and free parking. Nice stop off.

Helpful?
Thank Stephen D
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to rate your stay with us here at the Hilton Garden Inn Albany/SUNY Area. We are delighted to see that you enjoyed your stay with us and we provided you with comfortable accommodations. Thank you again and we look forward to welcoming you back in the future. More 

Bridgeville, Delaware
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The room furniture was dated and scratched. Only one bath towel was provided. The pool was not accessible and no one knew why. Breakfast was decent with made to order omelettes. TV was new bed comfortable and staff friendly. The room was a decent size. Setting was very nice across from college campus and very convenient to Stare Capitol complex

Helpful?
1 Thank Jvogle
Briarcliff Manor, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel is well staffed, and offers amenities for both leisure and business travelers. Wifi for Hilton Honor members is weak. Upgrade to premium it needed. Breakfast is primarily self-serve. An assortment of hot and cold options are offered. Easy on/off from 90.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank susansE4463PW
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello, thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see that we were able to accommodate your needs and that you enjoyed your experience staying with us. I will pass your comments on to our staff as it is greatly appreciated. Thank... More 

Bondville, Vermont
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived at 9PM, but the front desk was unattended. After a minute or two I shouted "hello" before a startled clerk emerged from the office with a "something I can help you with"? Not the warmest greeting of all time, but OK. Since I had already checked in online, the rest of the process was a snap. The lobby... More 

Helpful?
Thank Gary M
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for your dining experiences during your stay as this is not the portrayal of our food and beverage offerings we want for our guests. I have spoken with all involved during this period and are... More 

Yarmouth Port, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a great experience at the Hilton in Albany, NY. Our family attended a funereal in Albany and had to make last minute accommodations. The staff was helpful and friendly. We well stay there again in the future.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Marilou A
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for sharing your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I'm glad we could provide you with welcoming accommodations during your stay. We look forward to welcoming you back in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Location: United States > New York > Albany
Price Range: $139 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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