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Hilton Garden Inn Albany / SUNY Area

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#8 of 50 Hotels in Albany
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Albany \/ SUNY Area
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606 Reviews from our TripAdvisor Community

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Albany, United States
Reviewed 5 days ago NEW

The room was nice, however, the only complaint that I have is that the ice machine on my floor, the pool and the jacuzzi were out of service during my one night stay at the hotel. All of these items were an inconvenience since I expected to use them during my stay.

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Thank robertwA1536YG
MD
HOTEL’S FAVORITE REVIEW
Reviewed October 30, 2016 via mobile

Flew into Albany very early....visiting nephew to see him play at U ALBANY football game. Hotel located across the street from the University so very convenient. We arrived early as the game was an early event and upon check in we found our room was ready which was great. We were warmly greeted by the front desk staff Sammy and...

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Helpful?
Thank KCG62
About Hotel's Favorite Review
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad I was able to speak with you during your check in process to know you found our desk staff as being warm and hospitable. These types of experiences are what we want to have our...

Somers, New York
Reviewed 1 week ago

We have stayed here twice while visiting our son who is in college in Albany. Clean and nice accommodations and helpful staff. I would definitely recommend this hotel.the only issue was the breakfast order which got mixed up but was quickly rectified.

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Thank 447susannec
Reviewed 1 week ago

Let me just start off by saying I loved my room the pool and Jacuzzi, The food and drinks were great. When I booked the room on the app to e-check in my room it was posted that the facility had 5 smoking rooms in which I chose one. After I checked out I was charged a smoking fee and...

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Helpful?
Thank Stephanie M
Sandy Creek, New York
Reviewed 2 weeks ago

In town on business and chose this hotel for it's location. Clean, well appointed room. Indoor pool and hot tub. Small fitness center. Friendly staff. On-site restaurant is mediocre or I would have given 5 stars.

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Helpful?
Thank genalola
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review on our property. We appreciate your comments on the friendly staff and mentioning all of our hotel amenities. As a team we will review areas of opportunity within the food and beverage department to ensure all food is above expectations. We would love the opportunity to serve you again and serve a better product. We...

Albany, New York
Reviewed 3 weeks ago

Have stayed here on many occasions and the quality seems to declining over time. Rooms are becoming rundown and receptionists were not welcoming and simply seemed as if they couldn't be bothered. Will be looking for another location for future trips.

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Thank N8752HGelizabethf
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your response in regards to your recent hotel stay with us. We apologize we left you disappointed during your time with us. I can assure you we take your comments seriously and will use them to improve our service in the future. When you are next in the Capital Region I urge you to stay with us...

Bronx, New York
Reviewed 3 weeks ago

Great Hotel,great service by customer service, great service by restaurant personnel. Overall service was fantastic. We love it and we will come again.👍. I also plan to recommend, Hilton Hotel, Albany to my friends, for their friendly and warmly welcome of all clients❤️

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Thank benjamina434
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive and detailed response from your stay with us. We are very pleased you found the staff pleasing and welcoming. We also appreciate you intend to recommend us! We would love to see you ahain when you are next in the Capital Region!

Satellite Beach, FL, United States
Reviewed 3 weeks ago

This hotel is great for people who are visiting SUNY or the Harriman Office Complex. It is a convenient distance from the airport. It is clean and the staff are efficient and friendly. The lobby is a great place to relax and the restaurant is very good.

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Thank Don W
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for your kind words regarding your stay with us. We appreciate your comments on our location and quality of the services rendered. We are glad you chose to stay with us and we would love to have you back when you are next in the Capital Region for work or leisure!

hempstead, United States
Reviewed 4 weeks ago

I enjoyed my stay here at this hotel , the staff was very professional, courteous and helpful. The breakfast was very good. The front desk was very accommodating. The parking was very convenient. I strongly recommend

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Thank Terry G
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for allowing us the opportunity to serve you well. We appreciate your comments on the ease of parking, quality of food, and your experience with the staff. We warmly invite you to come back and see us when you are next in the Capital Region. Thank you!

Winston Salem, North Carolina
Reviewed 4 weeks ago

I was impressed with every aspect of this hotel, my first stay at a Hilton Garden Inn, and the amenities and thoughtful care in design and function was evident everywhere. Cookies when you arrived back at the end of the day, easy check in and check out, helpful staff wherever you were, and a general upbeat yet comfortable feel to...

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Thank JTTRBUG
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive review of our hotel. We appreciate the titled statement "Comfortable yet Elegant"! Thank you for your kind words regarding our design and the function of the brand. We are pleased you found staff interactions helpful and we warmly welcome you back when you are next in Albany for any occasion!

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Location: United States > New York > Albany
Price Range: $115 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Albany / SUNY Area staff and other travelers.
8 questions
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Philadelphia, Pennsylvania
3 months ago
Minneapolis, Minnesota
8 months ago
Martinsburg, West Virginia, United States
over a year ago
Portland, Oregon

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Questions? Get answers from Hilton Garden Inn Albany / SUNY Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Hilton can be risky as far as noise as they seem to have a lot of young sports teams stay with them. Luck of the draw to get a quiet floor.”
 of 5 bubbles D6506FTbethm, Dec 11, 2016 | Read review
“Most rooms seem OK. I can't comment on all the floors.”
  • Bed and Desk
  • View looking towards door
  • Closet and Microwave Area
  • Excecise Room
 of 5 bubbles EmpireState39, Nov 16, 2016 | Read review
“Get the higher floor”
 of 5 bubbles bukol, Oct 30, 2016 | Read review
“Sign up for Hilton Honors to get free wifi and complimentary water bottles.”
 of 5 bubbles NLLTraveler, Oct 18, 2016 | Read review
“Very close to hospital so sirens are a common occurance.”
 of 5 bubbles geves2016, Sep 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question