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Hilton Garden Inn Albany / SUNY Area

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#7 of 50 Hotels in Albany
Certificate of Excellence
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Hilton Garden Inn Albany \/ SUNY Area
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539 Reviews from our TripAdvisor Community

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Showing 528: English reviews
wantagh ny
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Friendly staff, clean , convenient to SUNY campus. Need to book early to avoid rooms being sold out ,when attending college events. I tried to book in late August for October SUNY family weekend and it was already sold out.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank tarajoan
Shelby Township, Michigan, United States
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at this motel each year as we head to Maine for our vacation. Staff have been excellent in meeting our needs. Breakfast is both specially made and the normal continental breakfast. I would recommend this motel to all travelers.

Helpful?
Thank Jerry H
Glenmoore, Pennsylvania
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived late on a Friday evening, requiring 2 rooms for a 3 night stay. We found that Booking.com had not transmitted our reservation to the hotel and we were not expected. The GM, Creed Morgan, stepped in, found rooms for us and, when I showed him the email correspondence from Booking.com, made sure we were not double-charged. Staff was... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thovarf
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us. I am glad that myself and the rest of the staff could turn your situation a full 180 and make it an enjoyable one. I did share your comments with the staff and they were all delighted to hear that. Thank you again for your kind... More 

Rochester NY
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband travels quite a lot and always uses Hilton Hotels so when it came time for me and my daughter to travel, we also booked with Hilton. I had a heck of a time booking online. I was able to secure a hotel and a price but was unable to pay for the hotel and reservation. I tried on... More 

Helpful?
Thank WDWMOMMY1
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Good afternoon. Thank you for taking the time to share your experience with the Hilton Garden Inn Albany/SUNY Area. Unfortunately, the day you were trying to book, there was a wide spread Hilton reservation system outage and we were unable to book rooms for two days. I do apologize for any experiences during the booking process that you had with... More 

New York CIty, United States
1 review
5 of 5 stars Reviewed 1 week ago

Comfortable, clean, odor-free room. Extremely friendly, cheerful, efficient, and helpful staff. One spent time telling us all the possible dinner places in the area, including detailed directions and price range. Another got us towels herself for the pool. Nice touches like mints at the front desk. The pool and whirlpool were wonderful. At the snack area by the front desk,... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Margaret E. M
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello and thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am ecstatic to hear that you enjoyed your accommodations and that our staff provided you with a welcoming atmosphere and pleasant stay. Thank you again for your time and we look forward to welcoming you... More 

Lincoln, Illinois
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We recently spent a night on our way to Canada. Checkin through the Hilton Honors Program was a snap. The front desk was very helpful in providing pizza suggestions for delivery. The room was nice but the bed's dial for setting the comfort level of the bed did not appear to work making the bed a weakness. There is not... More 

Helpful?
1 Thank RCS1974
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello, and thank you for taking the time to comment on your stay here at the Hilton Garden Inn Albany/SUNY Area. I do apologize about the quality of our mattresses as they are past their prime and we are starting the process to replace mattresses in all our guest rooms very soon. Thank you again for your comments and we... More 

Georgia, Vermont
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel staff was WONDERFUL!! Hotel Grand. But the rooms were less than par. Rooms could had been better. Breakfast was great, got the buffet on Sunday, wonderful! Pool was a little small but nice. Hot tub was great!

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Tigx6
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see that our staff was accommodating and made your stay enjoyable. We are currently in the process of starting renovations and replacing our mattresses in guest rooms. Hopefully, the next time you are in... More 

Albany, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My stay at Hilton was so comfortable. The sleep mattress that they have allows you to fall asleep quickly. The spa pool and hot tub provided relaxation. And the grab and go have me options to grab what I need and to be out taking care of my stuff.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank B8638JHkimw
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello, thank you for taking the time to share your experinece staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am happy to see that you enjoyed your stay with us and were able to have a relaxing stay. Thank you again and we look forward to welcoming you back to the hotel on your next stay. More 

Trappe, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Enjoyed our two night stay. Did not use restaurant facilities and was disappointed that breakfast was not included with room. Expensive alternatives at the hotel but many other eateries in the area. Was a half hour Trip onto Saratoga race track which was our destination.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank 17lynneg
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to rate your stay here at the Hilton Garden Inn Albany/SUNY Area. I am glad to hear that you enjoyed your stay with us. Unfortunately, Hilton Garden Inn as a brand does not include breakfast with every stay. We do offer bed and breakfast packages which include the breakfast for a discounted rate built... More 

Boston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Front desk staff very friendly. Breakfast was average. Our room was never cleaned. Were out all day after breakfast shopping. Returned quickly to get ready for evening out, told front desk and heard them speaking with housekeeping supervisor and said they would see to it. Returned 10pm and never cleaned. Manager apologized and we received towels, and took our trash.... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Audrey S
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Good afternoon thank you for taking the time to share you experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for the lack of attention from our housekeeping service. This is not the service that we want to portray to our guests and I have shared the issue with the executive housekeeper. Who... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Location: United States > New York > Albany
Price Range: $140 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Hotwire, Priceline, Orbitz, Hotels.com, Travelocity and Odigeo so you can book your Hilton Garden Inn Albany / SUNY Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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