Most importantly, everything was clean. Lovely front desk person. There was wine beer and food in the evening. Nothing vegetarian. Windows had old fashion drapes and ceiling was low. Bed was kind of soft but not bad. Breakfast was a nice surprise with real eggs and berries for oatmeal. Coffee was flavored water.
The hotel was clean the staff was very pleasant and helpful. The area was only a couple miles from the college. The area had lots of restaurants and malls. It’s also near the airport. It has a swimming pool breakfast free wifi Exercise room and if you have boys a basketball court which my grandson was very happy about and a outside patio and firepits
We have stayed here for years and always had great experiences but it seems things have gone way down hill. The customer service was terrible. The assistant general manager was condescending and incredibly unprofessional. We will not return.
Have stayed many times at this hotel. Have never been disappointed. Staff is very friendly. Housekeepers do a great job. All rooms and a small kitchenette. Makes it nice to be able to re-heat, cook food instead of eating out all the time. Also has a full fridge, not college size that most places have. Hotel is very easy to get to and good restaurants in walking distance.
This hotel has been our favorite for years. The set up is perfect for our group. The staff is extremely accommodating and eager to please. Location, cleanliness, nice roomy suites and comfy beds are major pluses.
This is a wonderful hotel. Courteous staff, cleanest hotel my family and I have ever stayed in. We reserved three rooms all were beautiful maintained. Beds and pillows very comfortable. Quiet at night so you could sleep. Breakfast was a variety of choices and the staff was there to make sure everything was replenished. Hotel staff all very helpful and kind. Loved that towels were on lounge chairs in pool, hot tub area. Parking right outside hotel. No additional fee for parking. Again pool area very well maintained. Great location to area restaurants and mall.
From the friendly Managers to the great kitchen staff, along with the cleaning staff it was a tremendous experience. I cant wait to go back to that location. There are a variety of restaruants and covenient stores down the block.
This was a *fabulous* hotel - beautiful lobby/eating area, modern and spacious rooms, and lovely pool/outdoor area. The breakfast was much better than at comparable places and included fresh berries, real plates/cutlery, and supplies for making iced coffee. Staff was friendly and helpful as well.
Great hotel, with great facilities and amenities! Nice rooms, free charging for our EV, and a great, free breakfast were just some of the highlights! Great place for a family stay in Albany! Strongly recommended!
I have stayed here before and it’s only because my company sets up its meetings here. The room itself was fine, but air conditioning didn’t appear to change when I upped the temp. It was cold and noisy. When I tried to take a shower Monday the water was scalding and if I tried to adjust down no water came out of the shower other than a trickle. I told the front desk and they had it checked, but nothing changed and it was still too hot to stand under in the shower. In the evening when I tried it, it was barely lukewarm. I asked for my room to be cleaned on Tuesday and Thursday whenI checked in. No one showed up to clean the room on Tuesday and I had to have towels, Kleenex and toilet tissue delivered. I asked for housekeeping on Wednesday and they showed up after I reminded the front desk again. They changed sheets and left towels, but to say they cleaned anything would be untrue. They came again on Thursday and the same thing. There were dirty dishes in the dishwasher from a previous guest and no dishwasher detergent was left after I turned the machine on for those dirty dishes. Breakfast in the morning was hit or miss. Most mornings the meat offerings were either overcooked or burned. However the food for the evening social on Wednesday was surprisingly good. I used electronic checkout and luckily stopped by the front desk to get a hard copy before I left. I still haven’t gotten the email copy I was supposed to receive and I checked out yesterday morning. The company I work for is a regular customer of this hotel for it’s classes and the conference room was fine, but for the price of the room and the poor quality of accommodations they may need to shop around.…