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Hampton Inn & Suites Albany - Downtown

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#10 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
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Hampton Inn & Suites Albany - Downtown
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941 Reviews from our TripAdvisor Community

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new york
Reviewed 2 days ago NEW

Treated great from check in to check out. Got upgraded based on my Hilton Honors and the great guy at the front desk who was amazing. Only stayed one night but no request was too big. Waffle station at breakfast was a hit. There was fresh fruit and a variety in yogurt and hot food as well. All amenities were...

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Helpful?
Thank vacababy101
Seaford, New York
HOTEL’S FAVORITE REVIEW
Reviewed December 9, 2016 via mobile

Hotel is newly renovated & looks fantastic! I loved our room & service we had from the front desk all the way throughout was terrific. We dined 2x at The Restaurant in the hotel called dp. Food was fantastic & excellent service from Tina. We also had breakfast & that too was great! Hostess Elsie was very nice & kept...

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1Thank kikidee313
About Hotel's Favorite Review
Albany, United States
Reviewed 1 week ago

The lobby was clean and well maintained. The staff were friendly and very professional. The room and bathroom were military inspection clean. The bed was very comfortable. The complimentary breakfast offered a lot of choices of foods, and the coffee was hot and tasty. I'd stay there again, and probably will when I come up in the Spring for a...

Review collected in partnership with Hampton
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Helpful?
Thank C998ZDbillm
Management response:

Dear C998ZDbillm, Thank you very much for taking time to review our hotel. I very much appreciate your positive comments about the hotel amenities as well as the friendliness and professionalism of our staff. We are all looking forward to serving you in the future. Thank you Mohamed Hemmid General Manager

Reviewed 1 week ago

I must say the the staff members were absolutely wonderful. The only negative was the complimentary breakfast. Not very tasty . The proximity of the Hotel to venues was fantastic and worked out well for us .

Review collected in partnership with Hampton
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Thank S7734YYshawnb
Boston, Massachusetts
Reviewed 1 week ago

Hampton is a B+ for hotels that are in this category. The good thing is that it is very convenient being in downtown Albany so you can walk to restaurants and bars. The bad is that it has a shuttle but they really will not take you anywhere. The breakfast is fair. The staff is nice.

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Helpful?
Thank Bostonian2016
Management response:

Dear Bostonian2016, Thank you for your recent review of the Hampton Inn and Suites on Trip Advisor. Our staff strives hard to provide the finest level of service a Hampton Guest should expect. I am glad that our staff were nice and professional. I thank you and we look forward to hosting you with us upon your next trip to...

Framingham, Massachusetts
Reviewed 1 week ago

Housekeeping and maintenance not up to par compared to other Hampton Inns I've stayed at. Some of the hand towels had grey stains on them. The comforter had dirt stains on it. My colleagues room had a severe leak from room above and they did not move her to another room, said hotel was full, nor did they offer to...

Review collected in partnership with Hampton
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Helpful?
Thank csed123
Management response:

Dear csed123, Thank you for your review and thank you for your continued loyalty to the Hilton. Please accept my apologies for the inconvenience you had encountered with the cleanliness of your room and your friends room's leak. Rest assure this is not the level of standard we want to provide to our guest. I am very glad to hear...

new york
Reviewed 2 weeks ago

My room had a king size bed, was comfortable and clean. Driving here was not the easiest and I got lost looking for the hotel.I did not have a GP in the car. I was here on AARP business.There was parking on the hotel property.

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1Thank NewYorkRayman46
Management response:

Dear NewYorkRayman46, Thank you for your recent review with all 5 Stars. We are glad that you had enjoyed your stay with us. Regards, M Hemmid General Manager

Arlington, VA
Reviewed 2 weeks ago via mobile

It seems like this Hampton has recently had a complete redesign as the rooms were very clean and modern. Furnishings seemed really new and the TV was huge. Bathroom was large and clean and clearly recently redone. The breakfast was good, typical Hampton stuff, but good quality. I'd stay here again for sure on my way through Albany.

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Helpful?
Thank jmktravelsalot
Management response:

Dear jinktravelsalot, Thank you for your recent review on trip advisor. My team and I are striving for excellence. Yes, we have just completed rooms renovation including the public areas and the hotel looks fresh and appealing with a new modern look. We are looking forward to welcoming you back. Regards, M Hemmid General Manager

Reviewed 3 weeks ago via mobile

I have stayed here 15 nights over the past 3 months. I have to say that for the most part the staff is rude, and not accommodating. The assistant manager is saying peoples room numbers out loud, which in the hotel business is the 1st thing that you learn. The first night when I stayed here, my couch was molded...

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Helpful?
Thank Matthew S
Management response:

Dear Matthew S, Thank you for taking the time to share with us your feedback, and thank you for being a Hilton Honors member. Rest assure that we had completed renovations now and we had brand new chaises and Sofas in the room. Please email me at mh@banyan-ig.com to make it right for you. We are looking forward to welcoming...

Penfield, New York
Reviewed 3 weeks ago

Stayed here after the Twenty One Pilots concert at Times Union Center. As a gold HHonors member, I chose my room 801 online, it was very spacious and beautifully appointed. The mattresses and pillows are very comfy and we had a great night sleep! Valet parking is $14.75 per day, and the entrance to the parking lot is not on...

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Helpful?
Thank Nataliya U
Management response:

Dear Natalia U, Thank you for your review on Trip Avdisor about the Hampton Inn and Suites Albany Downtown. We are very thrilled to hear that you had enjoyed your stay with us. My team and I are striving hard to exceed our guests expectation. We are looking forward to serving you in the future. Regards, M Hemmid General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 

Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Location: United States > New York > Albany
Price Range: $132 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn
Hotel Style:
#3 Green Hotel in Albany
#5 Business Hotel in Albany
#6 Family Hotel in Albany
#8 Romantic Hotel in Albany
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Questions & Answers

Here's what travelers have asked, with answers from Hampton Inn & Suites Albany - Downtown staff and other travelers.
7 questions
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Questions? Get answers from Hampton Inn & Suites Albany - Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Most have been refurbished and so they are much better.”
 of 5 bubbles Bostonian2016, 1 week ago | Read review
“8th Floor Room was great!”
 of 5 bubbles 146brynw, 4 weeks ago | Read review
“Do not stay on Floor 7!”
 of 5 bubbles kouthit, Dec 20, 2016 | Read review
“Go to another hotel”
 of 5 bubbles Texaslady6000, Sep 2, 2016 | Read review
“I asked for a quiet room and gor one.”
 of 5 bubbles Nonaleyone, Aug 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question