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Hilton Garden Inn Albany Airport

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#9 of 50 Hotels in Albany
Certificate of Excellence
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Hilton Garden Inn Albany Airport
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673 Reviews from our TripAdvisor Community

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Showing 663: English reviews
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Average accommodations but poor customer service!! We chose to stay at this hotel Because I have friends who have worked for Hiltons and they are the best and this location was close to the wedding rehearsal site and the wedding venue site so would be easy commute. We booked back in February, two rooms didn't matter the type but we... More 

Helpful?
Thank Meagan M
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Meagan M! Thank you for recent stay and review. Hotels cannot guarantee early check in's and when there is a special request of adjoining rooms that hinders our ability even more to prepare specific rooms as all cleaning is heavily dependent on when the guests that occupied these rooms depart. I'm sorry that this caused stress to your group.... More 

Delray Beach, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Rooms were very clean. Hotel was quiet. Staff was extremely pleasant. Check in and out was a breeze. Attentive housekeeping and front desk. The pool and fitness center were very clean an up to date. Certainly worth a visit from the Albany Airport.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stanley B
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings StanleyB! Thank you for your recent stay and for taking the time to write a review. We are so happy that you enjoyed your visit and found our services, amenities and friendly staff to your liking. We look forward to welcoming you back! Dee!~ More 

Omaha, Nebraska
Level Contributor
14 reviews
5 hotel reviews
1 of 5 stars Reviewed 1 week ago

We checked in August 5, 2016. Summary - We had an early am departure on the 6th, the night manager Jose Benetiez was abusive and threatening. He stated, “you will not disrespect me in MY HOTEL” “This is MY HOTEL” “The shuttle is FREE and operates on demand, you can just turn around and walk to the airport”. After I... More 

Helpful?
Thank Sue B
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Sue B! This is an unfortunate situation and we are sorry that you feel that these issues were not addressed. I have met with the associates you mentioned and discussed the situation. Our shuttle is on demand and as an airport hotel it is constantly making runs to and from the airport. This shuttle is a courtesy and though... More 

Plainville, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

Hilton Garden Inn was a very nice stay for my family, we enjoyed our stay and the facility was very nice. It was my birthday weekend and they held my cake in the refrigerator and was very nice getting plates and accommodating us.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 66tonid
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings 66tonid! Thank you for your recent stay and review! Happy Belated Birthday! I'm so happy you shared your special day with us, I say we make it a tradition! See you same time next year! Also we celebrate half birthday's too :) We wish you happy and safe travels! Dee!~ More 

Binghamton
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I can't say enough about the staff here. Everyone is so helpful and friendly. My room was perfect! I wouldn't hesitate to recommend this hotel to anyone and I will choose this hotel whenever visiting the capital region. Thanks for a great stay!

Helpful?
Thank Sarah_Kaminsky
Saint Paul, Minnesota
Level Contributor
226 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

For those of you that follow me I like Hilton Garden Inn's. They are very consistent but this was a little bit nicer than normal. The only issue was my toilet kept running throughout the night, which I just kept the fan running which was no big deal. When back in the this area I will for sure be staying... More 

Helpful?
Thank Sjwiden
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Sjwiden! Thank you for your recent stay and review. We are so happy that you are a loyal HGI guest and that we had the opportunity to keep that loyalty going with a great stay. Sorry about the noise issue, I am certain it has been taken care of and look forward to your next visit. We wish you... More 

Lexington, KY
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We picked this hotel due to its location right at the Albany Airport. We certainly lucked out! This hotel far exceeded our expectations and made us wish we could stay longer! The staff was friendly and helpful from the beginning to the end of our time there including the restaurant staff. Our room was extremely comfortable, large and clean. We... More 

Helpful?
Thank KYEmptynesters
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings KYEmptynesters! Thank you for your recent stay and for sharing your experience. We know that there are many options when looking for a hotel and we are so happy that you chose us. I'm thrilled that you enjoyed our hotel, staff and amenities and look forward to welcoming you back in the near future. Dee!~ More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel for about a week while visiting family. The room was clean and relatively new and had a fridge and K-cup coffee maker. The pool and hot tub were often empty and well maintained. We had a package with breakfast included at the in-house restaurant. Breakfast was great; made-to-order omelets or eggs plus fresh fruit. But... More 

Helpful?
Thank Knewl
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Knewl! Thank you for your week long stay and for giving us the opportunity to host you and your family. We are so happy that you enjoyed our hotel and amenities as well as an opportunity to interact with our caring team of hospitality professionals. We pride ourselves on genuine service and hope we hit the mark. We look... More 

Cocoa Beach, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is close to the airport and we stayed here to catch an early flight from NY to Fla. The rooms are clean and beautifully decorated as is the lobby area, very welcoming and comfortable. We had a coffeemaker and fridge in our room as well. The staff was extremely friendly and accommodating. The restaurant was very good for... More 

Helpful?
1 Thank Pfleugerd
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Greetings Pfleugerd! Thank you for your recent stay and review. We host many guests with early flights and our hope that whether you are starting your vacation or capping it off with a hotel stay before heading home that we take care of your needs, offer friendly and genuine service along with great amenities. Thank you again and we hope... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Fourth time staying at this property and we have been very satisfied with committment to quality by management and staff. Conveniently located near airport, comfortable lobby for relaxing, very comfortable beds and pillows. You will enjoy your stay every time!

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Barbara O
Dee E, General Manager at Hilton Garden Inn Albany Airport, responded to this review

Hi there Barbara O! Thank you for your recent stay and review! We are so happy that you recognize our commitment to quality. We are so happy that as a repeat guest we continue to meet your expectations. Please come back soon! Dee!~ More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come experience the exceptional service of the redesigned Hilton Garden Inn® Albany Airport. Our first class New York hotel is surrounded by the Adirondack Mountains and is just a half mile from the Albany International Airport. We offer our valued guests complimentary airport shuttle service and onsite parking. Whether you’re here for business, a wedding or a leisurely New York getaway, you’ll appreciate our ideal Albany location near area universities and New York youth sports venues. Guests staying at the Hilton Garden Inn Albany Airport Hotel also enjoy easy access to downtown Albany, the National Baseball Hall of Fame, Saratoga Race Course and Times Union Center.Our Albany airport hotel offers refreshed accommodations, warm hospitality and thoughtful amenities. The modern concept at our beautifully remodeled hotel includes private seating areas equipped with LCD TV's, an outdoor patio featuring a fire pit, a chic new restaurant with a one of a kind menu and a trendy lobby perfect for gathering with colleagues, friends and family. The Albany, New York Hilton Garden Inn creates an atmosphere perfect for business and leisure travelers alike. ... more   less 

Additional Information about Hilton Garden Inn Albany Airport

Address: 800 Albany Shaker Rd, Albany, NY 12211-1054
Location: United States > New York > Albany
Price Range: $123 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany Airport 3*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Priceline, Hotwire, Travelocity, Odigeo, Orbitz and Hotels.com so you can book your Hilton Garden Inn Albany Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Albany Airport Hotel Albany
Hilton Albany
Albany Hilton
Hotel Style:
#3 Romantic Hotel in Albany
#5 Family Hotel in Albany
#6 Business Hotel in Albany
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