This is a lovely hotel. We were given an upgraded room because of an error that was Agoda’s fault. The villa’s backyard led right out to the beach, which seemed to be exclusively for the hotel guests. We highly recommend doing the breakfast on a boat. Riding out among the Gili islands, seeing the sunrise and waving to fisherman as you eat a delicious breakfast by lantern light on top of a tiny wooden vessel - just wonderful. The best part of this hotel are the staff. Everyone was so friendly and accommodating. We look forward to returning for a longer visit.
I can not say anything but just awesome. This hotel is just amazing and beautiful. It is only a few km away from Bangsal port (Three gilis) so don't miss staying here. Most people just move to Senggigi or other areas of Lombok after travelling Gilis. But this hotel is too good to just pass by. Huge greenery area stretch over hotel so we really like strolling and riding bicycle. Their interior is very unique and I feel like being a royal people in the emperor. What's more, their hospitality and service is just awesome. I am really impressed by all hotel staffs kindness and helps. This is the best service that I have ever received in my life. They have humanity and they do things from their heart. Only my 8 yr old daughter and I went there and stayed two nights. at first I was worried.. we might be lonely there but we met our good friends there. Their afternoon tea time on the beach make people (esp kids) connected and my daughter really enjoyed playing with her new friends. This is just little paradise and we really relax our holiday in Tugu Lombok. just perfect choice for my holiday with my daughter. And I love their own planted tea! wow so tasty.. that tea is only available in Tugu hotels. You should try their special tea! Wildlife park is only 10 min away. I recommend you to visit there also. This is zoo but you can experience of interaction with wild animals. I will definitely go there again! I miss everything about this hotel.…
We arrived in the evening looking rather dishevelled (and a bit unsteady on our feet) as we had just scaled Mt Rinjani but the staff could not have been more welcoming. Within the space of about 5 minutes check in was handled, our bags were taken to the room, massages were booked for the morning (with the therapist starting early just for us) and welcome drinks were served. Room service was swift and all the staff we met provided excellent service throughout our short stay. The massage in the spa with the sound of the waves crashing on the beach was a particular treat! We will definitely be back for longer next time!
Wonderful, unique hotel, with kind, attentive staff who can't do enough for you. Heavenly location, delightful interior. Lovely flower arrangements, presented to you as you walk past, delicious cocktails, staff who genuinely care . Paradise on earth.
The hotel is very unique, few people will realize that the interior, and the ambiance are perfect for honeymoon, very nice setting, the mixing of colour you will never see in any hotels. Traditional on it's way, like what I said very unique. I can't recommended enough, white sand beach, large garden, antique collections, delicious food, warm and kind staff. Believe me once you stay 1 night the feeling is different, warm and a joyful. I'd recommend for the honeymoon. The hotel surrounded by statues, temple and lot of stories from ancient kingdom in Indonesia. The owner is a biggest antique collector in Indonesia. Thanks Tugu Lombok. you are the best hotel in the world.
This place is the perfect example of royal living. We booked the hotel for our honeymoon which was also our 1st ever trip to Lombok. Tugu hotel is a hidden gem in the island that is a perfect resort living and breathing the lombok culture, history and culture. The resort is spread across 7 hectare land, sorrounded by pristine white sand torquoise blue beaches, lush green landscape, coconut trees, Rinjani mountain on other side and Heritage museum glorifying the lombok & Balinese history. Words cannot describe the exceptional customer service provided by the staff - Faisol, Dedy, Hadi, Ruslan, the flower man, the housekeeping staff - treated us like royalty. To start with the property has a private beach overlooked by the mountains. The hotel is eco-friendly and is reflected in the amenities and smart ways of using natural product. A simple example being papaya trunk straws which was unique. Each room is unique and no 2 rooms have the same furniture or decor. We stayed in the bungalow which was close to the dining area and the beach front. The service was 7 star! Right from the moment we were picked up from the harbour to the moment we left, everything was perfect and beyond expectations. At every meal, the staff laid a beautiful message written on leaves. The flower man presented us with uniquely flower arrangements every morning and the towel man made unique towel shapes such as monkeys, swans and elephants. The ever smiling staff made special candle light dinners arrangement at the beach and also served us with high tea at the beach as we lazed on the sand and hammock. One of the highlights of the trip was the half day trip to the Gili islands where we weren't expecting to snorkel. But instead the instructor persuaded us and taught us to snorkel which was the best decision ever. To see sea turtles, corals and numerous types of fish was pure bliss. Nangi the diving isntructor was an awesome guide and teacher. We were treated as a family and this unique experience will forever be etched in our memories. While we checked into the hotel with some level of expectations, we left the hotel with a lot of emotions as if we were leaving family behind. We will return again not just for the excellent facilities and nature but for the exceptional service.…
We stayed in 3 villas @ hotel Tugu Lombok during the Lebaran holiday and it turns out to be one of our best and most memorable so far. Though quite far from the airport (about 2h by car) but with breathtaking view overlooking the Gili island with crystal sand beach, it is well worth your extra time. Despite the very huge premise, the hotel itself like a boutique style hotel as only a limited number of villa and bungalow for guests. So do expect that you will have a lot of privacy. What makes our stay even better are the staffs of the hotel. All the requests from us are perfectly catered by hotel staffs professionally including some last minus request to prepare food out of the menus. I couldnt thank them enough to make our vacation memorable. Well done and keep going the team. 5 stars, no doubt.…
We have been to hundreds of places around the world, but this has been definitely the most memorable experience. Staff (Aga, Ruslan, Agus, Dedy..) were simply amazing. The room villa was majestic. The hospitality at the restaurant was outstanding. We had a boat tour, a one-day tour to the mountain and around Lombok and all arrangements were perfect. The beach was so beautiful and clean. The architecture of the hotel is so beautiful it is with harmony with nature and every corner of it tell a different story about Indonesia. For art and antique collectors it is a heaven…. It is definitely a place that we will not forget and will look forward to coming back again and again.
Our stay in Tugu Lombok was excellent, the beautiful authentic area combined with a friendly staff and excellent food made it perfect. The room was clean and spacious. The hotel offers boat and snorkling trips to the Gili Islands that are very close by (30 minutes). Breakfast hours from 7-11 are very flexible as well as lunch and diner. The menu is divers with lot of healthy juice mixes and salads. But also fish and meat are available as well as Indonesian dishes.
We rented a one room villa with a private pool for 5 nights in November, 2021. The whole area was in COVID recovery mode, so there were some details that were not at the level that the resort is renowned for. Nevertheless, our stay was very, very top-end, especially thanks to the staff and affiliates. We are very comfortable highly recommending this resort to a couple looking for a place to snorkel, swim, eat, and interact with fine people. We hope to return soon