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HW Hotel Padang

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HW Hotel Padang
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85 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Graz, Austria
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room was quite small but clean with not so good view (wild bushes). The floor in front of my room was so dirty and smelt bad. In night, too many noises which I could hear from my room. The staff talked too loud. There were no bell boy that could help to bring stuff from lobby to room and... More 

Helpful?
Thank Prima F
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear Prima F, greetings from HW Hotel Padang - smart & elegant. Thank you for your review based on your recent stay. I do apologize for cleanliness and the smell from outside your room. It is noted and passed to Housekeeping Department for their improvement. I hope you do realize that, hotels all over the world - except five stars... More 

Hanoi
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed in two small rooms, the one with the mattress on the floor for our daughter had no space for the suitcases other than the bathroom. We chose this hotel to be sure we could use a Visa credit card on our way back from Mentawai Islands (with no banks or autotellers taking international debit cards). There are better... More 

Helpful?
Thank Linda B
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear Mrs. Linda Hall, greetings from HW Hotel Padang - smart & elegant. Thank you for your review on the hotel. We are very sorry for your disappointment in some areas. You were stayed at our Smart Rooms which are the smallest room on our inventory, which are not suitable for family. We do have Grand Smart Rooms for your... More 

Sydney
2 reviews
1 of 5 stars Reviewed 1 week ago

Recently stayed at this hotel. Whilst rooms were basic, the internal hotel courtyard smelt terrible. Breakfast was completely inedible. Coffee undrinkable. Even though we prepaid, we moved hotels. Not recommended.

Helpful?
Thank spearcougs
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear Daniel, greetings from HW Hotel Padang - smart & elegant. Thank you for your review on your recent stay. I do apology for inconvenient stays, even though most of the facts you mentioned was not reflecting most of our guests' opinion. We serve good breakfast even by foreigner's standard, and it was acknowledged by other reviewers too. Apparently your... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

A nice and cozy place. I stayed in smart room, a small room with a big single bed and just enough space to walk around. The room is clean and cold. But I think the keycard holder is broken because the power to the room is still on even if I take the keycard. The breakfast is good. Not too... More 

Helpful?
Thank Dimas S
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear Dimas S, greetings from HW Hotel Padang 0 smart & elegant. Many thanks for your comment in regards to your stay recently. And, thank you for pinpointing the problem in your Smart Room. Engineering department had managed to fix the key card slot. I am looking forward welcoming you back in Padang. Sincerely yours, Andreas Lalenoh General Manager gm@hwhotelpadang.com More 

Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 17, 2016 via mobile

We stayed in a small deluxe room that hardly left any space to place or open our luggage. Ended up having to place it on one side of the bed leaving me to climb in and out of bed from the foot of it. Bed's cosy with clean sheets though. Toiletries enough, but the hot water was unfelt the first... More 

Helpful?
Thank dellilapatchouly9
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear dellilapatchouly9, a very warm greetings from HW Hotel Padang - smart & elegant. Very big thank you for sharing your experience while you stay with us in HW Hotel Padang. HW Hotel Padang's proud guests are ranging from backpackers, government's officials, and leaders of local enterprises. According to the record we have in the system, you booked a Smart... More 

Derby, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 2, 2016 via mobile

We stayed as part of a vegan travel group and they really took care of us. I marked it down one point as we had an issue first night with a front room with street lights and hotel lights straight outside the window and the curtains not fitting properly. But we raised it the next morning and they moved us... More 

Helpful?
Thank Andrew W
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear Andrew W, a very warm greetings from HW Hotel Padang - smart & elegant. How are you? I hope you enjoy the rest of the trip around Indonesia with the group. Thank you for sharing your experience when you stayed for two nights in Padang. Please check on us, should you wish to stay with us again. Vegetarian Rendang... More 

Gold Coast
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 4, 2016

This is my third stay at the HW, it is probably the best hotel in Padang. Rooms are clean and the staff is super friendly. Checking in was quick and efficient, the Wi-fi is very good. Breakfast was adequate with plenty of Indo and Western options. The best thing about this hotel is the price, booked via TA and got... More 

Helpful?
1 Thank Jacquesdb D
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear Jacquesdb D, greetings from HW Hotel Padang - smart & elegant. Thank you so much for your review and I am glad you were enjoying your stay. Your comments are highly appreciated. Should you plan visiting Padang again in the near future, please contact our reservation to get a you better deal. Sincerely yours, Andreas Lalenoh General Manager gm@hwhotelpadang.com More 

Pelalawan, Riau, Indonesia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 25, 2016

Stay for two nights, since we want to visit to Carocok Beach during day time, and spend the night at city. Parking lot limited & might be challenging , saw one driver had bump the security table. Service from staff was good, hotel is clean, A/C not that cold, room good for couple only. Breakfast not good or should improve... More 

Helpful?
Thank Flavius F
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear Flavius F, a very happy greetings from HW Hotel Padang - smart & elegant. Thank you so much for your comment. Your comment, as any other guests', is really important for us to be better serving our guests. I am glad that you had positive feeling with HW Hotel Padang, even though you found out that our room size... More 

Pekanbaru, Indonesia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 14, 2016

This hotel is superb. The first time i got into the lobby, it was grand and captivating. The service was excellent. The food is the best in town. The room is small though but the bed is great. I would definitely come back to stay in this hotel.

Helpful?
Thank gitacipta
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear gitacipta, Monday greetings from HW Hotel Padang - smart & elegant. Thank you for your review and for sharing your experience while you were staying with us. HW Hotel Padang was recovered from the ash of 2009 Great Padang Earthquake to become what we are. And, HW Hotel team always strive to provide best service for the best guests'... More 

Jakarta, Indonesia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 11, 2016

When u walk into a budgeted hotel, do u really expect for something fancy..? i dont think so right. This hotel is a perfect example of a low budget hotel with an excellent service. I booked 4 rooms last years and we had the best staying experience in Padang, The room is nice, the interior of the building is unique,... More 

Helpful?
Thank rallykeren
AndreasLalenoh, General Manager at HW Hotel Padang, responded to this review

Dear rallykeren, Monday greetings from HW Hotel Padang - smart & elegant. Thank you so much for your review when you stayed at HW Hotel Padang. I can see that your expectation was exceeded. HW Hotel Padang is well known for location, atmosphere, the food, and the roof top pool which always be the talk of the town. Location wise,... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
A hotel with 78 rooms which offers cozy atmosphere, clean and newly design of rooms. Completed with a modern meeting facility and a restaurant named Satoo which is not only spoils you with variety of delicious cuisine but bring you to a spot where you can see the panoramic view of whole hotel surrounding area.HW Hotel is located in the center of Padang City. It takes only 5 minutes walk to beach. And it is surrounded by some tourist attraction such as Gunung Padang, Siti Nurbaya Bridge, Earthquake monument and museum, chinese town, traditional harbour and more. Our staff would be more than happy to assist you with many informations about Padang area and some interesting places to visit. ... more   less 

Additional Information about HW Hotel Padang

Address: Jl. Hayam Wuruk no. 16, Padang 25118, Indonesia (Formerly New Hayam Wuruk Hotel)
Location: Indonesia > Sumatra > West Sumatra > Padang
Price Range: $37 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HW Hotel Padang 3.5*
Number of rooms: 78
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