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Grand Angkasa Medan managed by AccorHotels

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Grand Angkasa Medan managed by AccorHotels
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210 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Jakarta, Indonesia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

First Accor group hotel in Medan and they have a good room even in old building but they renovated very well. like their spa and swimming pool as well. overall, good service and nice atmosphere. One of the best hotel in Medan.

Helpful?
Thank Suyo W
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Mr Suyo W, Warmest greeting from Grand Mercure Maha Cipta Medan Angkasa I would like to thank you for spending the time to write review on TripAdvisor. I am glad to learn your great comments on your stay with us. I will share your great experience and review to the team. Please do come back, we look forward to... More 

Brisbane, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

The hotel belongs to Accor group and changes its name recently to Grand Mercure. Location: near (but not walking distance) to Centre Point Mall which is just opposite the train station going to KNO airport. The hotel provides a shuttle going to the mall at certain times. There is a KFC in front of the hotel. Check in: check in... More 

Helpful?
Thank 76nie
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Valued Guest, Warmest greetings from Grand Mercure Maha Cipta Medan Angkasa I would like to personally thank you for taking your precious time to share your feedback on TripAdvisor. Your feedback is always important to us in improving our services here at Grand Mercure Maha Cipta Medan Angkasa. Please accept my sincere apologies for the unpleasant experience you encountered... More 

Surabaya, Indonesia
2 reviews
Reviewed 3 weeks ago

Stuffy bedroom with improper aircon condition. Staff did not respond well especially upon check-in. Have requested newly renovated room but front office staff did not accede to the request despite the fact I have mentioned to seek the manager's approval

Review collected in partnership with Accorhotels.com

Helpful?
Thank Effendi168
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Mr Effendi Warmest greeting from Grand Angkasa Medan I would like to personally thank you for spending the time to write review on TripAdvisor. As I learn your review, I would like to deeply apologize for any experience that were not up to your expectation. Thank you for sharing your comments on the shortcomings of our services during your... More 

Travelers are raving about these Medan hotels

Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 weeks ago

When I read the review, I have known that the hotel is old, but I think not that too old. First, the elevator made me scary, it's not safe! And very slowly. Today, I have waited for 30 mins to go down from 7th floor. and the carpet is so smelly, I bet it's too much of house dust mite... More 

Helpful?
Thank Radita Dwisepti... A
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Ms. Radita Dwi Septi, Warmest greeting from Grand Mercure Maha Cipta Medan Angkasa I would like to apologize for the inconvenience experienced during your recent stay with us. As communicated during your stay, we have addressed your concerns to ensure improvement in the areas. Thank you for your understanding on this occasion. You will be glad to hear that... More 

Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 weeks ago

The room was spacious and well renovated. The staff was very friendly, helpful and personal. I was asking about the railway link to the airport and she offered to send me to the railway station using the hotel van for free. One of them remembered me during checked out because I spend a night there 3 days ago. They gave... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Rodney S
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Mr Rodney, Warmest greetings from Grand Angkasa Medan Thank you very much for sharing your experience with us and for your enthusiastic review on your stay with us. We would also like to thank you for highlighting the professionalism of our service which always proactive and helpful for taking care our guest needs. I am delighted to pass along... More 

Kuantan, Malaysia
1 review
Reviewed October 25, 2016

I took morning flight and arrived at the hotel around 10.00 am. Due to availability, I was allowed to check-in. I found that the room was so spacious. But I got problem with the water (maybe due to massive renovation for a new branding). Luckily, the problem was fixed after some time. Thanks. For overall the staff is so friendly... More 

Helpful?
Thank suhaimi7216
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Mr Suhaimi Warmest greeting from Grand Angkasa Medan I personally thank you for sharing your stay experience with us to the Trip Advisor readers. I do apologies for the inconvenience due to the hotel renovation. I can assure you that your words will be passed on to everyone here. We are all very proud of the hotel and your... More 

Singapore, Singapore
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 23, 2016

My wife & I stayed at the Hotel last weekend. It supposed to be a five star hotel and managed by international Accor brand group, however there was no priority check in and out for the Accor member. The front deck staff was not knowledgeable and even told us that the Silver Accor Le Club member was not entitled for... More 

Helpful?
Thank SKYONG
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Mr Chok Keng Heng, Warmest greetings from Grand Angkasa Medan Thank you for sharing your review on our hotel and I am truly sorry you are having these impressions on our services. Please accept my apologies, this was discussed today at morning briefing with the team. I can assure you that your past experience is not typical of our... More 

california
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 23, 2016 via mobile

Stayed here for 5 days for a wedding . The hotel is undergoing new management and renovation. Despite the fact the hospitality was outstanding. The staffs, supervisors and managers team went above and beyond to cater for my requests. Will definitely recommend friends coming to this part of the city and personally I will returned again for my next trip.... More 

Helpful?
Thank alisandi
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Ms Sandra Chan, Warmest greeting from Grand Angkasa Medan I personally thank you for sharing your wonderful stay experience with us. I can assure you that your words will be passed on to everyone here. We are all very proud of the hotel and your comments serve as encouragement to all of us. We are committed to provide the... More 

Melaka, Malaysia
Level Contributor
5 reviews
4 hotel reviews
Reviewed October 19, 2016

Need improvements from many side. Gym, swimming pool and other facilities too old. But room size really nice. Breakfast also need improvement for 5 star hotel cause the breakfast like 3 star food. No choice

Review collected in partnership with Accorhotels.com

Helpful?
Thank guanhengs2016
GrandAngkasa, General Manager at Grand Angkasa Medan managed by AccorHotels, responded to this review

Dear Valued Guest Warmest greeting from Grand Angkasa Medan Thank you for taking the time to write a review for us and for the constructive comments about our hotel facilities and the breakfast experience. I am sorry that the experience that you received was not to the level that you would expect at a five stars hotel. Our aim is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Located right in Medan's business and shopping district, the hotel is conveniently accessible for leisure and business. Approximately 39 km from the hotel, a 60 minutes drive away from Kuala Namu International Airport and a walking distance from Train Station (Railink - Airport-to-City train). Unrivaled spacious rooms for everyone, equipped with complimentary WiFi and contemporary furnishing, luxurious bedding and flat-panel TV. Our Grand Ballroom can accommodate up to 1200 persons. ... more   less 

Additional Information about Grand Angkasa Medan managed by AccorHotels

Address: Jl. Sutomo no. 1, Medan 20235, Indonesia (Formerly Grand Angkasa International Hotel)
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $40 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Angkasa Medan managed by AccorHotels 5*
Number of rooms: 266
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, HotelTravel.com, Travelocity, Agoda, Priceline, ACCOR and Odigeo so you can book your Grand Angkasa Medan managed by AccorHotels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Angkasa International Medan
Hotel Style:
#5 Spa Hotel in Medan
#6 Best Value Hotel in Medan
#7 Luxury Hotel in Medan
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Questions & Answers

Here's what travelers have asked, with answers from Grand Angkasa Medan managed by AccorHotels staff and other travelers.
1 question
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toowoomba
over a year ago

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Questions? Get answers from Grand Angkasa Medan managed by AccorHotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors is the best.”
 of 5 bubbles suhaimi7216, Oct 25, 2016 | Read review
“if u more than 3 days at Medan, i recommended you to take the executive floor”
 of 5 bubbles 260satriak, Mar 27, 2016 | Read review
“Deluxe King Room”
 of 5 bubbles sanggamsitorus2015, Oct 12, 2015 | Read review
“choose the deluxe king room...it was sooo big!!”
 of 5 bubbles crispirol, Jan 24, 2015 | Read review
“corner rooms are large...”
 of 5 bubbles 829harminders, Dec 19, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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