We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Grand Serela Medan

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Grand Serela Medan
View Map
{"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

231 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 134: English reviews
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is one of the luxury 4 star in medan, location is good, the room very clean and tidy, the hotel property is great, the staffs friendly and helpful, breakfast is nice and variety. feel like own home during stay here.

Helpful?
Thank erick h
Tri Joko S, General Manager at Grand Serela Medan, responded to this review

Dear Erick H, Thank you for taking the time to share your experience at our hotel. We are so glad you found our hotel a good place to stay and feel at home, and that you enjoyed the facilities and services We hope to see you again very soon on your next stay, and looking forward to welcoming you back... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Booked my hotel room through Agoda for 3 nights 2 rooms.Upon checked in the reception was cold towards guest. I waited for almost 30 - 45 minutes before checked in. No welcoming guest wirh wishes nor smile.Overall the room are ok and breakfast also acceptable. However during checked out only the front office was nice and friendly Ms Dini Ramadhani.

Helpful?
Thank Azizi M
Tri Joko S, General Manager at Grand Serela Medan, responded to this review

Dear Azizi M, Thank you for staying with the Grand Serela Medan. We appreciate that you took the time to review our Hotel on TripAdvisor. As we continue to improve out our hotel facilities and services, comments like yours provide us with valuable feedback in identifying areas that concern our guests. You may rest assure that we have address your... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel staff members were very friendly and extremely helpful from the minute we arrived. They readily accommodated our room requests. Service was also prompt and we were always attended to quickly. Our only complaints were the smoke smell in the lobby which seeped into our clothes, the same smoke smell which appeared to drift into the room toilets through... More 

Helpful?
Thank Kwa A
Tri Joko S, Manajer Umum at Grand Serela Medan, responded to this review

Dear Kwa A, Thank you for taking the time to share your experience at our hotel. We are so glad you found our hotel a good place to stay, and that you enjoyed the breakfast and food at our restaurant. Unfortunately, it seem that the smoke smell in the lobby and the aircon in your room are the things we... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Stay two nights for a business, get warm greetings upon check in by friendly staff and welcome drink stand by. The room was nice and clean. Will come back again for the next trip. Thanks to Kartika front office supervisor, welcoming me upon my check in.

Helpful?
Thank franspoer
Tri Joko S, Manajer Umum at Grand Serela Medan, responded to this review

Dear Franspoer, Thank you for the post and sharing a review in Tripadvisor. We appreciate your feedback. I was pleased to read that Sartika from the Front Desk was able to take care of your every need. We hope to see you again very soon on your next stay, and looking forward to welcoming you back to Grand Serela Medan... More 

Bandung
2 reviews
1 of 5 stars Reviewed 4 weeks ago

This is my first time to stay at Grand Serela Medan for Business Trip, usually I always stay in another Hotel. This Hotel looks so good, luxury, with strategic location. But I'm very disappointed with my first experience in this hotel such as unpolite receptionist services, slow speed internet connection, less hospitality. Hope this Hotel could make some improvement

Helpful?
Thank Indrawan N
Tri Joko S, Manajer Umum at Grand Serela Medan, responded to this review

Dear Indrawan N, We area glad to hear that you enjoyed our hotel room and facilities. At Grand Serela hotel, service and comfort of guests is our main goal to satisfy each and every customer. Thank you for your feedback regarding our front desk staff, valuable feedback will be delivered to the entire team to be noticed and corrected for... More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed August 14, 2016

We booked our first night stay through an agency, then decided to stay on for extra 2 nights. Called the reception to ask if they had room available. The reception just ask for my room number, if it's private or agency. I thought he would check, he was about to hang up the phone and I said if he will... More 

Helpful?
Thank 007_Private_007
Tri Joko S, Manajer Umum at Grand Serela Medan, responded to this review

Dear Valued Customer, We appreciate that you took the time to carefully review our Hotel on TripAdvisor. As we continue to improve out our hotel facilities and services, comments like yours provide us with valuable feedback in identifying areas that concern our guests. I am sorry that you found our Deluxe room had an extra charge, we do try to... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 2, 2016 via mobile

At first the hotel looks good, but the deception start when you arrive in the lobby. People smoking a lot in the bar next to, make the lobby very smoky and smelling cigarettes. The breakfast is scare with strong smell of street food and no option of fresh juice, cheese or expresso coffee. If you don't want to eat fried... More 

Helpful?
Thank Claudemir C
Tri Joko S, Manajer Umum at Grand Serela Medan, responded to this review

Dear Claudemir, Thank you for staying at the Grand Serela Hotel Medan. We appreciate that you took the time to review our Hotel on TripAdvisor. It is always pleasure to receive positive feedback. As we continue to improve out our hotel facilities and services, comments like yours provide us with valuable feedback in identifying areas that concern our guests. For... More 

1 review
5 of 5 stars Reviewed July 31, 2016

I don't know why this hotel gets 4 stars, It should get 5 stars from my point of view. When arrived, the bell boy came and greeted me and help me with my luggage very fast. Front office, Front office staff, were busy but looked up at me and smile even it was not my turn to be serve. Their... More 

Helpful?
Thank Kevin Rajah F
Tri Joko S, Manajer Umum at Grand Serela Medan, responded to this review

Dear Kevin Rajah F, I was pleased to read that we exceeded your expectations while you visited our property. It was our pleasure to assist you with your requests. The city view rooms actually may request upon reservation as to complete of your convenient stay with us. Thank you again for staying, we are looking forward to your next visit.... More 

Amsterdam, The Netherlands
2 reviews
5 of 5 stars Reviewed July 31, 2016

Super hotel, really enjoyed the ambiance in the hotel. Also the food was very good, at breakfast but also room service. But very much liked the big smile Sartika gives you when you enter the hotel, and the warm welcome. Always up for a little chat.

Helpful?
Thank 480erwing
Tri Joko S, Manajer Umum at Grand Serela Medan, responded to this review

Dear 480erwing, Thank you for staying at Grand Serela Medan. I was pleased to read that you enjoyed your stay with us and happy to read that Sartika from the Front Desk was able to take care of your every need. We are looking forward to seeing you in your next visit! Until next time, Tri Joko More 

Amsterdam, The Netherlands
2 reviews
5 of 5 stars Reviewed July 30, 2016

Still the best hotel in Medan, love comming back to it. Wonderfull staff working there, always willing to help. Special thanks to Sartika, she always welcome you with a lovely smile and the best sugestions on what to do.

Helpful?
Thank Wilma K
Tri Joko S, General Manager at Grand Serela Medan, responded to this review

Dear Wilma K, Thank you for the post and sharing a review in Tripadvisor. We are so happy to welcoming back to stay with us and pleased to read that Sartika and our staff was able to take care of your every need. We look forward to see you again very soon on your next stay in Medan Regards, Tri... More 

Questions? Get answers from hotel staff and past guests. Ask a question

190 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (185)
Viewed
Hotel & Grounds (23)
Viewed
Dining (19)
Viewed
Room/Suite (41)
Viewed
Business Center/Function Rooms (3)
Viewed
View from Room (2)
Viewed
Bathroom (4)
Viewed
Other (93)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (5)
Viewed
Hotel & Grounds (2)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Medan hotels
1.7 mi away
JW Marriott Hotel Medan
1.5 mi away
Hotel Santika Premiere Dyandra Medan
1.6 mi away
Hotel Aryaduta Medan
Hotel Aryaduta Medan
#6 of 67 in Medan
4.0 of 5 stars 476 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Grand Swiss-Belhotel Medan
2.2 mi away
Grand Angkasa Medan managed by AccorHotels
2.4 mi away
Swiss-Belinn Medan
Swiss-Belinn Medan
#9 of 67 in Medan
3.5 of 5 stars 436 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Grand Serela Gatot Subroto Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Grand Serela Gatot Subroto Medan is a Hotel that you can always depend on ... more   less 

Additional Information about Grand Serela Medan

Address: Jl. Gatot Subroto no. 395, Medan 20119, Indonesia (Formerly Grand Elite Hotel Medan)
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $51 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Serela Medan 4*
Number of rooms: 221
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Agoda, Priceline, Booking.com, Travelocity and Hotwire so you can book your Grand Serela Medan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Business Hotel in Medan
#6 Luxury Hotel in Medan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay