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Grand Serela Medan

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262 Reviews from our TripAdvisor Community

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Showing 155: English reviews
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Reviewed 1 week ago via mobile

Extremely friendly staff, perfect service, good room nice view. Receptionist are friendly. I really feel like im at my home when i was stay at four points by sheraton medan. I'm so delighted stay here.

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1Thank winata12
North Jakarta, Indonesia
Reviewed 1 week ago

Lokasi hotel ini sangat strategis dekat dengan pusat perbelanjaan dan makanan, kamar yang nyaman dengan interior yang bagus dan aroma kamar yang segar, variasi menu breakfast dan lunch yang selalu menyisipi menu makanan khas medan yang sangat memanjakan lidah. And the most important thing is service excellent from all of staffs. from the security, concierge, front office, house keeping, f&b...

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1Thank gabby_vinnia
Izwan_Jahri, Manajer Umum at Grand Serela Medan, responded to this review

Dear Vinnia Thank you for your taking time and we appreciate that your post and share your memorable experiences at Four Point By Sheraton Medan at TripAdvisor. We are pleased to know that you were enjoy our facilities and good food and also memorable service from our team at Four Point By Sheraton Medan. We hope to see you again...

Reviewed 3 weeks ago via mobile

Being a fellow hotelier,i'm always pleased when the property added new facilities. The swimming pool and wonderful gym were completed.Special mention to Ms Sartika for taking care of my stay and upg to Dlx.Hotel was comfy for me as usual & congrats for rebranding to Four Points By Sheraton

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2Thank Sien Loong S
Makassar, Indonesia
Reviewed 3 weeks ago via mobile

I stay in this hotel for a long time, the service is excellent, the room is very clean, some hotel staff that clean my room is friendly. One thing that interesting me in here is my untidy clothes is become tidy. The receptionist is very friendly and always smile, always keep it up and good luck in the future !!!!

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Thank alamramadhan
Reviewed January 4, 2017 via mobile

I and my friends had a staycation to celebrate the new year's eve here as its roomrate is still cheaper than another ones. The hotel looks so modern and the room was cozy. It looks like this hotel is gonna be transforming to Four Points by Sheraton Medan because all the stuffs inside the room have its sign such as...

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Helpful?
Thank TamaGTY
Tri Joko S, General Manager at Grand Serela Medan, responded to this review

Dear TamaGTY, Thank you for staying with the Grand Serela Medan. We appreciate that you took the time to review our Hotel on TripAdvisor I was pleased to read that you enjoy the room, facilities and our staff services during New year eve. We surely take a note on variety of breakfast menu to our Chef. We hope to see...

Reviewed December 22, 2016 via mobile

From the moment we stepped into the hotel we could smell cigarette smoke. A bit too much n fortunately we stayed for 1 night only. Not recommended for people who have sensitive nose. Wifi connection is not stable. Breakfast is nothing to shout about. Not sure why the reviews are good. There wasn't a spa in the hotel (under construction...

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Helpful?
Thank Janeslg
Tri Joko S, General Manager at Grand Serela Medan, responded to this review

Dera Janeslg, Thank you for taking the time to share your experience during your stay with us. We very much appreciate your comments and feedback. As we continue to improve out our hotel facilities and services, comments like yours provide us with valuable feedback in identifying areas that concern our guests. I am sorry that your experience unstable wifi connection....

Kuala Lumpur, Malaysia
Reviewed December 20, 2016

The hotel looks nice and comfort in my first impression. I do not mind even they requested to pay the IDR 500k refundable deposit upon check in. However it has disappointed our group that the housekeeper blamed us that we have caused the burning stain in the room that we stayed. We have 2 rooms for our total 4 paxs...

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Helpful?
Thank VivianNgsSY
Tri Joko S, General Manager at Grand Serela Medan, responded to this review

Dear Vivian Ng, Thank you for your review and staying at Grand Serela Hotel Medan. We appreciate that you took the time to carefully review our Hotel in TripAdvisor. As we continue to improve out our hotel facilities and services, comments like yours provide us with valuable feedback in identifying areas that concern our guests. Please accept our sincere apologize...

Singapore, Singapore
Reviewed December 17, 2016 via mobile

This morning the best hotel throughout our Medan, Lake Toba trip. Nice lobby, interior design..Room is clean and there's an in room safe too! There's in house spa and the hotel is between walking distance to Brastagi Supermarket where you can shop for local produce..

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Thank mark_wang
Tri Joko S, General Manager at Grand Serela Medan, responded to this review

Dear Mark Wang, We appreciate that you took the time to review our Hotel on TripAdvisor I was pleased to read that you enjoy the room, facilities and our staff services We hope to see you again very soon on your next stay, and looking forward to welcoming you back to Grand Serela Medan Sincerely, Tri Joko

Kuala Lumpur, Malaysia
Reviewed December 12, 2016

The room was super comfy and beautiful.. The internet connection was good and everything else was superb.. Just that the breakfast was good but when I was about to eat the kuih part, I saw flies around.. Hmm but overall, good stay

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1Thank neeta_tz
Tri Joko S, Manajer Umum at Grand Serela Medan, responded to this review

Dear Neeta_tz, Thank you for the post and sharing a review in Tripadvisor. We appreciate your feedback. I was pleased to read that you enjoy our internet connection and breakfast. We surely will take care the cleanliness of restaurant. We hope to see you again very soon on your next stay, and looking forward to welcoming you back to Grand...

Reviewed December 11, 2016 via mobile

Pretty neat, the room comfy, great services, fast wifi. They have a spa that you could try. Cleanliness so good. Fast internet speed is really important. So 5 stars from me. The price is still reasonable with the facilities that they have

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Helpful?
Thank Edwin S
Tri Joko S, General Manager at Grand Serela Medan, responded to this review

Dear Edwin S, Thank you for taking the time to share your recent experience while staying at Grand Serela Medan. We are happy to read your review and excited to know that you enjoyed your time at our hotel. We hope to see you again very soon in your next stay in Medan and looking forward to welcoming you back...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Grand Serela Gatot Subroto Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Grand Serela Gatot Subroto Medan is a Hotel that you can always depend on ... more   less 

Additional Information about Grand Serela Medan

Address: Jl. Gatot Subroto no. 395, Medan 20119, Indonesia (Formerly Grand Serela Medan)
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $50 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Serela Medan 4*
Number of rooms: 221
Reservation Options:
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Hotel Style:
#6 Business Hotel in Medan
#6 Luxury Hotel in Medan
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Questions & Answers

Here's what travelers have asked, with answers from Grand Serela Medan staff and other travelers.
2 questions
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Questions? Get answers from Grand Serela Medan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Area lantai yang tenang di Lt. 7”
 of 5 bubbles gabby_vinnia, 1 week ago | Read review
“higher floor for best view”
 of 5 bubbles rizalerickson, Oct 24, 2016 | Read review
“good ornament”
 of 5 bubbles danielnaldo14, Oct 13, 2016 | Read review
“The higher floor, the better”
 of 5 bubbles PawelOO, Sep 27, 2016 | Read review
“Some rooms have an afternoon sun facing and can be very hot despite the air-conditioning. Ask for cooler rooms.”
 of 5 bubbles SeowBoonKiat, Jul 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question