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Grand Aston Cityhall Hotel & Serviced Residences

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#5 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Aston Cityhall Hotel & Serviced Residences
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667 Reviews from our TripAdvisor Community

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Showing 470: English reviews
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Jakarta, Jakarta Raya, Indonesia
Reviewed 1 week ago

5mins from train station and the hotel provide free shuttle to train station, very convenience... breakfast was very nice...hotel staff are very friendly and helpful. easy access to tjong a fie museum or tip top restaurant

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Helpful?
Thank okie_baik
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear okie_baik Thank you for your compliment! We are thrilled that you regarded our hotel as 'The best in the city' We will strive to always maintain our services and keep our customers happy. Hope to welcome you back to our hotel soon. Warm regards, Silvey Tangkilisan General Manager

Aceh
Reviewed 2 weeks ago

I was so exited when i arrived at the hotel loby its clean, wide view, and friendly front office services. I got the wet towel for my face and i got tye welcome drink to. Its so cool i think and i will back soon

Review collected in partnership with this hotel
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Helpful?
Thank Firanda I
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear Firanda I, Thank you for your review and I'm equally excited to hear that you have had a great stay. Looking forward to having you back to our hotel to explore more of the facilities that we provide. Warm regards, Silvey Tangkilisan General Manager

Bandung
Reviewed 2 weeks ago

Grand Aston Cityhall Medan is one of the best hotel in town. They have a good location, very cleaness room and good service. They remove the stress of finding the exact accommodations for your business stay. You will be able to relax and enjoy your business trip..

Review collected in partnership with this hotel
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Helpful?
Thank mgibransh
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear mgibransh, Thank you for your review and I'm happy that you found our hotel to be a good business hotel. In fact we also have good leisure facilities, such as a full serviced spa, well-equipped gym and even our own movie theater with free movie screening for in-house guests on the weekend. Hope to welcome you back to our...

medan
Reviewed 2 weeks ago

First impression was bad. The front office desk was not friendly at all. I think she is clever, because she didnt wear her name tag just like her friend did. The room quality was average, so just like the breakfast. The swimming pool was nice but a little bit dirty.

Review collected in partnership with this hotel
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Helpful?
Thank anggiasarilubis
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear anggiasarilubis, Thank you for your review and I apologize if our services did not meet your expectations. We have reminded all our staff to always wear their name tag. Service training is also conducted on a regular basis to refresh our staff knowledge. Once again I apologize for this and hope to welcome you back to our hotel again....

Jakarta
Reviewed 3 weeks ago

Overall I would recomend you to stay here if you travelling to Medan. The location is near the center of the city. Transportation to and from airport is nearby just across the hotel you can find Railway Station to the airport.

Review collected in partnership with this hotel
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Helpful?
Thank fajar_syahputra
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear fajar_syahputra, Thank you for your review and recommendation for our hotel. I hope everything met up with your expectations. Do you know that we also provide free shuttle service from hotel to Medan Train Station and vice versa? You just need to book it in advance. See you again at our hotel soon! Warm regards, Silvey Tangkilisan General Manager

malacca
Reviewed 3 weeks ago via mobile

Stayed 2 nights for a business trip. Quick check-in at about 9 pm. My room with a king sized was spacious, clean. The security was good :incoming vehicles were checked, also handbags were scanned at the main door. Breakfast was good, with a mix of Indonesian and Asian food; I love the radish cake ! Service was fast: I needed...

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Helpful?
Thank docMalacca
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear docMalacca, Many thanks for your review and we are glad to learn that you were happy with our services. Thank you for your supports to our hotel and hope to welcome you back to our hotel soon. Warm regards, Silvey Tangkilisan General Manager

Reviewed 3 weeks ago

Dear Grand Aston, I am writing this letter to express satisfaction for the service and care I received at Grand Aston City Hall Medan from 22nd October 2016 to 23rd October 2016. My Father's boss held an event at the hotel. Your staff did very well job. First of all, I would like to apologize for giving you a feedback...

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Helpful?
Thank Angelnk1
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear Angel n, Many thanks for your review and I'm happy to hear that you have enjoyed your stay at our hotel back in November last year. We do hope that we would be given the opportunity to welcome you back to our hotel in the near future. Warm regards, Silvey Tangkilisan General Manager

Medan, Indonesia
Reviewed 3 weeks ago

A pleasant stay. My only complaint is the consol for AC and lights. Complicated and my room was always very very cold. Could not adjust temperature. Otherwise a pleasant stay. the staff made the staybworthwhile

Review collected in partnership with this hotel
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Helpful?
Thank markcA4284OU
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear markcA4284OU, Thank you very much for your review and valuable input. We do apologize for the difficulty in using the bedside panel control. We have recently moved the instructions from the TV info channel to a tent card placed right behind the console so guests can find the instructions easily. Hope to welcome you back to the Grand Aston...

Jakarta Selatan
Reviewed 4 weeks ago

Aston is good hotel dan good location with staff is very helpful like miss ayu form reception. My be I will back to stay in Aston if I have a travelling to Medan again. The F&B is more complete with traditional dan international food with taste more delicious.

Review collected in partnership with this hotel
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Helpful?
Thank arif_wibawa
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear arif_wibawa, We're delighted to hear that you have enjoyed your stay and I will convey your commendation to Ms. Ayu, whom sure will appreciate it. Thank you very much for your review and look forward to welcoming you back to our hotel. Warm regards, Silvey Tangkilisan General Manager

Jakarta, Indonesia
Reviewed 4 weeks ago

It was a great experience staying in this hotel, it is a best hotel, they have tasteful of foods, good facilities, strategic location and also nearby to the train station and the staffs are friendly and helpful. It would be nice to share this to my relations in future. I will come back if any possibilities in next time.

Review collected in partnership with this hotel
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Helpful?
Thank Dasmawan A
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear Dasmawan A, I'm so happy to hear that you have had a perfect stay at our hotel and thank you very much for your kind review. After all, we try to live up to our motto i.e. to provide a 'Delightful Moment of Heartfelt Service' toward all our guests. See you on the next visit! Warm regards, Silvey Tangkilisan...

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in the heart of Medan, exactly 0(zero) km of Medan City and just 60 minutes from International airport by car and 5 minutes away from the train station to International Airport. Free shuttle service to drop off or pick up from and to train station Medan. The hotel offers rooms and suites with dramatic views of the city skyline and within easy walking distance across of the hotel you could experience the most convenient place for hang out as well as dining & shopping. Provides a wide selection of dining options. Guests can sample Chinese and Western cuisines. D'Heritage coffee shop is an ideal places for a cup of coffee, light refreshment and drinks. Guests can enjoy outdoor swimming pool. There is also a spa and wellness centre with professional massage services. ... more   less 

Additional Information about Grand Aston Cityhall Hotel & Serviced Residences

Address: Jln. Balam no. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $71 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Aston Cityhall Hotel & Serviced Residences 5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Hotel Style:
#2 Business Hotel in Medan
#3 Spa Hotel in Medan
#4 Luxury Hotel in Medan
#4 Family Hotel in Medan
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Questions & Answers

Here's what travelers have asked, with answers from Grand Aston Cityhall Hotel & Serviced Residences staff and other travelers.
2 questions
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Questions? Get answers from Grand Aston Cityhall Hotel & Serviced Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for non smoking room, they have special floor for non smoking customer.”
 of 5 bubbles fpyap, Dec 13, 2016 | Read review
“easy to go anywhere, rooms are beautifully designed, good spot”
 of 5 bubbles yoffienglish, Nov 21, 2016 | Read review
“Don't bother”
 of 5 bubbles jfmjazz, Aug 17, 2016 | Read review
“park view is very good :)”
 of 5 bubbles abiebip90, Aug 7, 2016 | Read review
“any room is ok”
  • the apartment
 of 5 bubbles HenkyG, Jul 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question