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Grand Aston Cityhall Hotel & Serviced Residences

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#3 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Aston Cityhall Hotel & Serviced Residences
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617 Reviews from our TripAdvisor Community

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Showing 435: English reviews
Singapore, Singapore
Reviewed 6 days ago NEW

The hotel is centrally located which makes it convenient to move around in Medan. The spa bath in the king room was spacious and the service provided is equivalent to the hotel standards. Overall, it was value for money.

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Helpful?
Thank rawketseins
Singapore, Singapore
Reviewed 6 days ago NEW

Requested for extra bed for 1 suit but wasn't fulfill. Took more than 20 minutes to check in as payment wasn't done properly and they could relate well to us in English and luckily my Indonesian cousin came in time to translate else we may spend even more time. When i was trying to take a nap then i saw...

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Helpful?
Thank elina_rustam
Kuala Selangor, Malaysia
Reviewed 1 week ago

The loction of the Hotel is strategic place. Easy for me to move around in medan town. I would like to suggest others visitor to feel as what us feel it. Nice & multi food provided and it is delicious.

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Helpful?
Thank eciklat
Glenside
Reviewed 1 week ago via mobile

As a regular visitor to Medan, Aston is regarded as one of the better hotels. I usually stay at Swissbel or Santika. Both are much better . The pillows were like a rock, there was problem with hot water, and the breakfast is not high standard. One of worst Aston I have stayed at. And definitely not good value

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Helpful?
1Thank Simon R
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear Simon R, Thank you for staying with us and for giving your input. If our standard pillows are too hard for your liking, we actually have a pillow menu that you can choose from. A couple of nights ago, there was a project done to relocate the hot water installation to give access for a new elevator that we...

Medan
Reviewed 1 week ago

Nice stay...great entertainment at night...tasty food...well maybe a little expensive but still affordable..great services..please make aston more woman friendly as in in room saloon service;)..overall aston is a great hotel

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Helpful?
Thank sumiramadani
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear sumiramadani, Thank you for your review and I’m glad that you have had an enjoyable stay at our hotel. Do check out our website to get our latest promotions and offers. Hope to see you again at our hotel soon! Warm regards, Silvey Tangkilisan General Manager

Jakarta
Reviewed 2 weeks ago

Room cleanest good but receptionist crew must be upgrade with corporate procedure Traditional breakfast excellent Security is good and polite Coordination between receptionist and car park ticketing must be improved

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Helpful?
Thank devid625
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear devid625, Thank you for your input and I’m glad that you have enjoyed our breakfast buffet. Took note on your comments regarding upgrading receptionist knowledge and improving the coordination between receptionist and car park ticketing. Several training sessions have been scheduled to improve our overall services, particularly at the reception. I look forward to welcoming you back to our...

Medan, Indonesia
Reviewed 2 weeks ago

It's a nice hotel. I am feeling comfortable anywhere. Humble staffs, quick services, good Security system. Location is great. Delicious and various menu. This is the hotel that I recommend. I like the environment.

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Helpful?
Thank yoffienglish
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear yoffienglish, It’s flattering to read your review, thank you very much! I’m glad that you have enjoyed your stay and especially for your recommendation for our hotel, appreciate it. Looking forward to welcoming you back to our hotel! Kind regards, Silvey Tangkilisan General Manager

Bogor
Reviewed 4 weeks ago

I visited Medan for bussiness purpose. I ussually stay at JW. Marriot Hotel, but I just want to try another hotel then selected Aston in suite room. It was dissapointed me when the officer in front of (reseption desc) was not able to give good service to treat the visitor. It was quite different what I received from other hotels.

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Helpful?
Thank kemasayu
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear kemasayu, Thank you for your review and I’m sorry that the services rendered had not been up to your expectation. If you don’t mind, could you drop me an email at gm@grandastonmedan.com to tell me in more detail of what exactly had happened? Thank you and look forward to hearing from you. Kind regards, Silvey Tangkilisan General Manager

JAKARTA
Reviewed 4 weeks ago

Internet was not so good, too slow. Breakfast is good with various menu. Check out process took long time as only one staff on duty at front desk while several guests also need to check out before 7AM.

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Helpful?
Thank lsury
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear Isury, Thank you very much for your review. I'm glad that you have enjoyed our breakfast. Point well taken on the slow check-out process in the early morning and we will review our staff scheduling. Looking forward to welcoming you back soon. Kind regards, Silvey Tangkilisan General Manager

Geertruidenberg
Reviewed 4 weeks ago

Very very nice hotel. In the night very quiet. Very big hotel with everyting what you need. The people are very nice. The rooms are good. The breakfast is perfect. If we go back to Medan we are coming back.

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Helpful?
Thank pascal801
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear pascal801, Thank you for your review and I’m happy that we got everything that you needed. I’m glad that you like our breakfast and hopefully you had the chance to try the local items provided at the breakfast buffet. We look forward to welcoming you back to the Grand Aston Cityhall Medan! Warm regards, Silvey Tangkilisan General Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in the heart of Medan, exactly 0(zero) km of Medan City and just 60 minutes from International airport by car and 5 minutes away from the train station to International Airport. Free shuttle service to drop off or pick up from and to train station Medan. The hotel offers rooms and suites with dramatic views of the city skyline and within easy walking distance across of the hotel you could experience the most convenient place for hang out as well as dining & shopping. Provides a wide selection of dining options. Guests can sample Chinese and Western cuisines. D'Heritage coffee shop is an ideal places for a cup of coffee, light refreshment and drinks. Guests can enjoy outdoor swimming pool. There is also a spa and wellness centre with professional massage services. ... more   less 

Additional Information about Grand Aston Cityhall Hotel & Serviced Residences

Address: Jl. Balai Kota no. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $70 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Aston Cityhall Hotel & Serviced Residences 5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Hotel Style:
#2 Spa Hotel in Medan
#2 Business Hotel in Medan
#2 Luxury Hotel in Medan
#4 Family Hotel in Medan
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Questions & Answers

Here's what travelers have asked, with answers from Grand Aston Cityhall Hotel & Serviced Residences staff and other travelers.
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Questions? Get answers from Grand Aston Cityhall Hotel & Serviced Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“easy to go anywhere, rooms are beautifully designed, good spot”
 of 5 bubbles yoffienglish, 2 weeks ago | Read review
“Don't bother”
 of 5 bubbles jfmjazz, Aug 17, 2016 | Read review
“park view is very good :)”
 of 5 bubbles abiebip90, Aug 7, 2016 | Read review
“any room is ok”
  • the apartment
 of 5 bubbles HenkyG, Jul 31, 2016 | Read review
“best room with the pool view”
 of 5 bubbles HeryAR, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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