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Grand Aston Cityhall Hotel & Serviced Residences

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#5 of 69 Hotels in Medan
Certificate of Excellence
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Grand Aston Cityhall Hotel & Serviced Residences
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638 Reviews from our TripAdvisor Community

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Showing 452: English reviews
Philipines
Reviewed 4 days ago NEW

hotel per se is very good....the only poor rating I will give is on the F&BE. breakfast lacks variety and taste. for more than 20 times I stayed in the hotel, the breakfast food has not changed at all

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Helpful?
Thank erahysz
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear erahysz, Thank you for your review and for being our loyal customer. Your point on lack of breakfast variety is well taken and we will work on it. We look forward to welcoming you back to our hotel soon. Warm regards, Silvey Tangkilisan General Manager

jakarta
Reviewed 6 days ago NEWvia mobile

Late check in at 5:00pm but the room still not ready had to wait half an hour for room and 1hour for the other rooms are connected(3room) Paid off with room to request, breakfast menu tasty and varied (3D/2n), unfortunately the day 2 my nephew can not swim because the pool is cleaned (notified via letter slipped under the door)...

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Thank it3unk
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear it3unk, Thank you for your review and I apologize for the long waiting time to get your room ready. This is one point that we are currently working hard to improve. Apart from that, I do hope that you have had an enjoyable stay and hope to see you again at our hotel soon. Kind regards, Silvey Tangkilisan General...

Reviewed 1 week ago NEWvia mobile

I just stay at this hotel on 17Januari 2017,, very nice and cozy place ,, i choose King spa room ,, which their room has a spa room,, with japanese style ,, have a relaxing day while stay here ,, kids enjoy so much, , and they have a restaurant name JiLong,, we have dinner there with good service and...

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Helpful?
Thank Kim H
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear Kim H, Thank you for your review and I’m delighted to hear that you and your family have had an enjoyable stay and good dinner at Ji Long Restaurant. Hope to welcome you back to our hotel soon. Warm regards, Silvey Tangkilisan General Manager

Bogor
Reviewed 1 week ago

I enjoyed my 4 days staying for business travel, the room was clean and spacious but breakfast needs diverse menu. I sleep very well as the hotel not to crowded like the other hotel too closed to the mall. I can easily walk to Merdeka walk for culinary.

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Thank hanydee
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear hanydee, I’m surely happy to hear that you have enjoyed good quality sleep at our hotel. On your next visit, do try the various restaurants available at our hotel, including an outdoor dining called ‘Alfresco’ Every Friday & Saturday until March, you can now enjoy a selection of North Sumatera culinary delights, which is usually only available during certain...

London, United Kingdom
Reviewed 1 week ago via mobile

Second time here, forgotten how thoroughly irritating and not 5 star this hotel is. Small things that are important when you stay in a hotel are made unnecessarily complicated. Like switching the freezing cold aircon off. Requires switching on the tv to channel 1 to find the specific instructions, but you only know that if someone happens to tell you....

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Thank Teresa B
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear Teresa B, Thank you for taking the time to write us a very detailed account of your stay. I do apologize for all the unnecessary annoying little things that you had to encounter, which accumulated to a not very satisfying stay. We will prepare an instruction on how to adjust the air-con temperature and put it on the bedside,...

Bogor, Indonesia
Reviewed 1 week ago

I usually stay overnight around Sisingamangaraja, but I saw on the net that some new hotels were operational. Aston, one of my favourite brand, was chosen. I did not even realise that the facility was just across the street to Merdeka Walk, a perfect place for dining. Good place to hang out with friends!

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Helpful?
Thank pamudi73
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear pamudi73, I’m certainly glad to hear that Aston is one of your favorite brands. Grand Aston Cityhall Medan has been around for a while actually. In fact we just turned 7 this month. Thanks for your review and look forward to seeing you again at our hotel! Kind regards, Silvey Tangkilisan General Manager

Medan
Reviewed 1 week ago

Our stayed there was delightfull, my son liked it so much. The various of breakfast and specially the pizza was delicious. The room is neat and clean, the staff very friendly.Recomended if you want to stay there

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Thank yantee569
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear yantee569, I'm really happy to hear that you and especially your son have had a delightful stay at our hotel. Do you know that every weekend we provide free movie screening for all our in-house guests? The movie selections on Sunday are appropriate for children. Hope to see you again at our hotel soon! Warm regards, Silvey Tangkilisan General...

Jakarta Barat
Reviewed 1 week ago

this my first time at this hotel, my frist impression at this hotel is very bad. First Receptionist not friendly, room shower broken, Room not Clean, i find dust at work table The location is good near my business destination bath

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Thank antony_dart
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear antony_dart, Thank you for your review and I apologize that you found our service to be sub-standard. We will organize ‘Service Training’ session to all our front-liners again and work on improving the general cleanliness of the hotel. Yours sincerely, Silvey Tangkilisan General Manager

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

I stayed in this hotel for 2 days 1 night. There are few things which I would like to share which are: Cons: 1) Long duration to check in. This is totally unacceptable as this is a 4 stars and above hotel. However, the staff served us with drinks while we were waiting to check in. 2) Poor sound proof....

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Thank SMeng_O
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear SMeng_O, Thank you for taking the time to write such detailed and well-balanced account of your stay. I apologize for the inconveniences that you encountered during your stay. Works are currently underway for additional lift installation. As for the noisy aircon, we have had it checked and serviced. Once again, thank you and hope to see you again at...

Medan
Reviewed 2 weeks ago

It is strategically located to spend a year with his family, his room was also clean and comfortable but for breakfast which was a bit annoying because there are queues are quite long too. In general, this hotel is convenient to stay with family.

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Thank verry2017
GrandAstonMedan, General Manager at Grand Aston Cityhall Hotel & Serviced Residences, responded to this review

Dear verry2017, Thank you for having chosen to usher in the new year with us and for your input. During holiday, we usually open additional breakfast venue, but even sometimes that doesn’t cover the breakfast crowd and we will work to rectify this situation. Wish you all the best in 2017 and hope to see you again soon! Warm regards,...

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in the heart of Medan, exactly 0(zero) km of Medan City and just 60 minutes from International airport by car and 5 minutes away from the train station to International Airport. Free shuttle service to drop off or pick up from and to train station Medan. The hotel offers rooms and suites with dramatic views of the city skyline and within easy walking distance across of the hotel you could experience the most convenient place for hang out as well as dining & shopping. Provides a wide selection of dining options. Guests can sample Chinese and Western cuisines. D'Heritage coffee shop is an ideal places for a cup of coffee, light refreshment and drinks. Guests can enjoy outdoor swimming pool. There is also a spa and wellness centre with professional massage services. ... more   less 

Additional Information about Grand Aston Cityhall Hotel & Serviced Residences

Address: Jl. Balai Kota no. 1, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $70 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Aston Cityhall Hotel & Serviced Residences 5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Hotel Style:
#2 Business Hotel in Medan
#3 Spa Hotel in Medan
#4 Family Hotel in Medan
#4 Luxury Hotel in Medan
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Questions & Answers

Here's what travelers have asked, with answers from Grand Aston Cityhall Hotel & Serviced Residences staff and other travelers.
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Questions? Get answers from Grand Aston Cityhall Hotel & Serviced Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for non smoking room, they have special floor for non smoking customer.”
 of 5 bubbles fpyap, Dec 13, 2016 | Read review
“easy to go anywhere, rooms are beautifully designed, good spot”
 of 5 bubbles yoffienglish, Nov 21, 2016 | Read review
“Don't bother”
 of 5 bubbles jfmjazz, Aug 17, 2016 | Read review
“park view is very good :)”
 of 5 bubbles abiebip90, Aug 7, 2016 | Read review
“any room is ok”
  • the apartment
 of 5 bubbles HenkyG, Jul 31, 2016 | Read review
5 of 5
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