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Grand Aston City Hall Hotel & Serviced Residences

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#2 of 67 Hotels in Medan
Certificate of Excellence
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Grand Aston City Hall Hotel & Serviced Residences
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573 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Our family stayed in the apartment. The 3 bedrooms and 2 bathrooms apartment unit was great. The rooms are neat and spacious. The appliances are complete and working good. The swimming pool join with the hotel pool. It is big and clean. The restaurant for breakfast also join with the hotel. The foods are great in taste also in variation.... More 

Helpful?
Thank Thasya Pauline T
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Friendly staff. Helpful. Overall it's a very satisfactory stay.Felt that the overall efficiency of the team was well balanced. Security was actually good. They knew what they were doing. Breakfast though volume was high, was well catered and attended

Review collected in partnership with this hotel

Helpful?
Thank Eugene S
Tangerang, Indonesia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

You can tell from the architecture of building that this is a nice hotel, and it is! Room is spacious, service is very good, staff are friendly and helpful, facilities are satisfying. Located at central Medan, opposite Merdeka walk where you can find cheap and good eat and good place to hang around. When the night falls, the Merdeka walk... More 

Helpful?
Thank Deddy F
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Deddy F, Thanks for your review and I’m happy that you have enjoyed our facilities and service. Indeed, many guests have told us that they love our hotel location that gives easy access to go anywhere. By the way, we also have selection of good restaurant, including an outdoor restaurant at the hotel, so you don’t have to cross... More 

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed 1 week ago NEW

Your check in and check out staff need to be trained properly on how to give accurate information and how to handle customer's complaint properly. More customer-oriented focus. Also, your wifi connection is very hard to sign in. Need improvement!

Review collected in partnership with this hotel

Helpful?
Thank remmixs
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear remmixs, My apology that the service rendered by our front liners was not up to expectation. We have scheduled several sessions of training on these topics starting this week. Also, point well-taken on the difficulty to sign in our wifi connection. It’s a new system that we recently implemented and there are several things that still need to be... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago NEW

Loved the room spaciousness, especially the fantastic array of breakfast spread. Felt very safe with the 24 hours security service and certainly thoroughly enjoyed the cleanliness and first class assistance rendered

Review collected in partnership with this hotel

Helpful?
Thank wendywee1314
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear wendywee1314, Thank you for your review and we’re glad that your stay had been superb. Now that you mentioned security, I’m pleased to share with you that our hotel is a 4 time recipient of ‘Best Hotel in terms of Safety & Security Award’ by the North Sumatera Police. Looking forward to welcoming you back to our hotel! Kind... More 

Level Contributor
19 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Had a short business to Medan and was pondering where to put up. Saw that the Aston was located near the train station so decided ro give a try. I was pleasantly surprised with the interior and the service. Overall everyone should enjoy the wide variety available for breakfast.

Helpful?
Thank wee w
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear wee w, I’m glad that you had been pleasantly surprised with our hotel. The white building in front of the hotel is the original town hall of Medan dated back to 1909. It has since been restored to its original splendor and you can enjoy a cup of our own blend of freshly roasted homegrown coffee beans there. Hope... More 

France
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very central and the architecture reminisent of the Colonal Period from outside. The inside is modern and has everything that can be expected from a five star modern hotel. Font desk staff are helpful and polite...room service very good. The rooms themselves are well appointed and the bathrooms are great. Hotel pool is calm and attractive. All... More 

Helpful?
Thank mitchfrance
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear mitchfrance, I’m glad that you have had a pleasant stay. Actually, you don’t even have to go across the street for a meal, as we have various dining options available at the hotel, including an outdoor restaurant called ‘Alfresco’. In fact, we have a dim sum promotion at Alfresco every Friday & Saturday evening. If you feel like having... More 

Kerpen, Germany
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice, clean, modern and comfortable hotel. The room was equipped with a big spa and left nothing to be missed. Breakfast buffet was rich and of good quality. The Grand Aston is located in the centre of Medan.

Review collected in partnership with this hotel

Helpful?
Thank michaelhP610YM
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear michaelhP610YM, Many thanks for your review and we’re happy that you have enjoyed the hotel and our breakfast buffet. Do you know that we also have apartment units, which are ideal for stay with family and long-stay? Look forward to welcoming you back to our hotel. Kind regards, Silvey Tangkilisan General Manager More 

Jakarta, Indonesia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel in May and June 2016, both for one night only. I chose this place because its location is near the train station, Last time I even walked from the hotel to the station crossing the Merdeka square, took about 7 minutes walking slowly, not recommended if you carry large bags. This hotel is just across... More 

Helpful?
Thank Mura_Meria
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Mura_Meria, Thank you for being our loyal customer and I apologize for the incident with the power outlet. In fact we now are done replacing all the power outlets in all rooms, as suggested. This was a project started several months ago and you might have stayed in one of the rooms with the old power outlets. Do you... More 

Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Woow, it was a spacious big room with good layout of facilities within the room. You can also very easy to get the various kind of foods in the evening time by just across the street in front of hotel. To reach this hotel was also very near by getting down from Medan train station. Big mall, big post office,... More 

Helpful?
Thank Ivan H
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Ivan H, Many thanks for your review. I'm glad that you found our room spacious. Actually you don't have to cross the street for food, as we provide many dining options at the hotel to suit various tastes; local, Chinese, Western and more! We also have an outdoor dining and a coffee shop that open 24 hours. Hope to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
A contemporary true Grand Hotel committed to the highest international standards with a wide range of facilities such as state-of-the-art meeting rooms and conference center with break rooms, spa suites, serviced apartments, various restaurant and lounge and Medan’s most complete Thalasso spa facility, non-smoking floor, money exchange, luggage room, The Arcades shopping, laundry & dry cleaning, travel agent, car rental service, wireless internet access, 24 hour operator, doctor on call, manger on duty, room service, guarded covered car park. ... more   less 

Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Address: Jln. Gelugur Kota No. 1, Medan 20115, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $69 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Aston City Hall Hotel & Serviced Residences 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Hotel Style:
#2 Luxury Hotel in Medan
#2 Business Hotel in Medan
#4 Family Hotel in Medan
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