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Grand Aston City Hall Hotel & Serviced Residences

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#2 of 67 Hotels in Medan
Certificate of Excellence
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Grand Aston City Hall Hotel & Serviced Residences
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552 Reviews from our TripAdvisor Community

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Showing 388: English reviews
pa
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is on par with Sheraton, Hyatt, Marriott, etc. Clean, excellent service, everything one expects from a 4 star hotel. If I want to complain, it would be for parking. We always have to pay for parking even just for dropping off/ picking up guests - annoying.

Helpful?
Thank p l
Semenyih, Malaysia
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Didnt like the experience w receiption, location was superb thou, room is big, bfast was okay w lots of choices.cleanliness was ok, toilet is equipped w good water pressure. However will not come again due to receiption experience.

Review collected in partnership with this hotel

Helpful?
Thank Norita M
Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago NEW

I am a a repeat business traveller in Grand Aston and it is always a pleasure staying here. Great facilities (spa/gym) and very good rooms. I can recommend the Aston Suites with good working area in seperate living room. Good location close to train station to airport and Merdeka Walk (many restaurants)

Review collected in partnership with this hotel

Helpful?
Thank markH8735UI
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear markH8735UI, Thank you for being our repeat customer. It’s a pleasure to have you staying with us as well. Do you know that we also have apartment units with separate living room & dining area? It’s ideal for both short and long stay. Hope to see you again at our hotel soon! Warm regards, Silvey Tangkilisan General Manager More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We had 3 days 2 nights meeting in this hotel. I'm the leader who came from Jakarta. I found this hotel was not satisfying. Normally the secretary will book non smoking room for me and I'm assuming I will get that. But I found out that the smoking room was not available. And I found out the hotel only have... More 

Helpful?
Thank Robertus P
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Robertus P, Thank you for taking the time to write quite a detailed review of our hotel. Your room booking was received via travel agent, which I’m afraid did not specify whether smoking or non-smoking room was requested, thus room was given based on availability upon check-in. Around 64% of our room inventory are non-smoking and we might review... More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

We booked this through Trivago and clearly stated we wanted 1 room for 2 adults and our teenage son. This was clearly reiterated at checking in. When we got to the room there was no provision for our son but we were told that a bed could be provided. This was done but at checkout they insisted on a significant... More 

Helpful?
Thank jfmjazz
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear jfmjazz, First of all thank you for your input and I’m sorry that you thought we were trying to cheat you. We received your booking not through Trivago, but through a third party website and there was no mention of a teenage son, just a child. The reservation confirmation clearly stated that the maximum child age for this room... More 

Medan
1 review
4 of 5 stars Reviewed 2 weeks ago

Aston Spa room was great,convenient place to stay in Medan, 1 minutes to Merdeka Walk Medan(variable foods are there).One thing make me dissappointed,the housekeeping had not clean our room from afternoon until we got back to hotel(6.40pm)

Review collected in partnership with this hotel

Helpful?
Thank cha_syahfitri
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear cha_syahfitri, Thank you for your review and I’m glad that your stay had been pleasant. I am sorry that our room attendant did not clean your room until 6.40 PM. Even though the hotel was running full and they offered to clean your room at around 1.00 PM but was refused, it is still not an excuse for not... More 

Jakarta, Indonesia
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

+ near pucblic areas and Medan train station, + park view is very good, you can see, lapangan merdeka park, food courts, train station, and supermall - the water heater is made from stainless steel, or no isolated material in its body, i got my fingers slightly heat when accidentally touched it. but, that is my fault, due to not... More 

Helpful?
Thank abiebip90
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear abiebip90, Thanks for your review and recommendation for our hotel, appreciate it. Sorry about the minor accident with the kettle jug. When planning to purchase a new model, we will consider your input. Hope to welcome you back to our hotel in the near future. Warm regards, Silvey Tangkilisan General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

1st impression is luxurious when you approach the lobby, the reception desk is very helpfull, they served nice welcome drink and refreshing towel, and assist me up to my room. The room is really unique since i booked an Aston Spa type and you have to try this room! Nice mini bath tube and all is set up in Japanese... More 

Helpful?
Thank Boi B
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Boi B, Thank you for taking the time to write quite a detailed account of your visit to Grand Aston Cityhall Medan. I’m glad that you have had a nice and unforgettable experience. We sure will try to keep it up. Look forward to welcoming you back to our hotel soon! Warm regards, Silvey Tangkilisan General Manager More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I went there for my cousin's wedding. The hotel ground is big, the room is clean and they have very good breakfast. But there is one big downside, which is the service. No smile and hospitality at all, and also no porter, so we have to take our bags to the room ourselves.

Helpful?
Thank Henry J
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear Henry J, Thank you for your review. Unfortunately you found our service to be sub-standard and I do apologize for that. I will liase with all the Head of Departments and Training Manager to conduct refreshed courtesy training to all our staff and hopefully you will see a marked improvement on your next visit. Kind regards, Silvey Tangkilisan General... More 

Melbourne, Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very nice hotel, with fantastic facilities It's very close to the airport train, and the hotel will pickup and drop off to there no charge. The massage is great but don't bother booking it when you make the reservation as they wont honour the promotional price (it's not a lot anyway) Best price is via their Facebook page Would definitely... More 

Helpful?
Thank anthSpr
GrandAstonMedan, General Manager at Grand Aston City Hall Hotel & Serviced Residences, responded to this review

Dear anthSpr, I’m glad that you have had a nice stay and thank you for your review. Somehow I’m baffled by your comment that we won’t honor the promotional price, because we should. Actually from whichever channel you choose to book from; be it our website or online travel agent, the price should relatively be the same. Anyway, looking forward... More 

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
A contemporary true Grand Hotel committed to the highest international standards with a wide range of facilities such as state-of-the-art meeting rooms and conference center with break rooms, spa suites, serviced apartments, various restaurant and lounge and Medan’s most complete Thalasso spa facility, non-smoking floor, money exchange, luggage room, The Arcades shopping, laundry & dry cleaning, travel agent, car rental service, wireless internet access, 24 hour operator, doctor on call, manger on duty, room service, guarded covered car park. ... more   less 

Additional Information about Grand Aston City Hall Hotel & Serviced Residences

Address: Jln. Gelugur Kota No. 1, Medan 20115, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $69 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Aston City Hall Hotel & Serviced Residences 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Grand Aston City Hall Hotel And Serviced Residences
Hotel Style:
#2 Luxury Hotel in Medan
#2 Business Hotel in Medan
#4 Family Hotel in Medan
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