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Grand Swiss-Belhotel Medan

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Grand Swiss-Belhotel Medan
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550 Reviews from our TripAdvisor Community

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Showing 416: English reviews
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

we stayed in july for 2 days .i came here with my husband..! FO service friendly.. nice swimming pool but so dirty.. Breakfast have more choices... ex... crepes...breads..traditional food.jamu.. bandrek and live cooking was very good...! but the service not good all training incharge and the staff joking, and clear up so slowly..and needs improvements..! thanks

Helpful?
Thank nellybagong
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good hotel with big rooms. Clean room and good shower/bath. Room equipped with all necessary stuff but only disappointment was the mini bar fridge(not cold). Variety for breakfast is very good. Mall next door is an added bonus as is the location of hotel. Will surely visit again!!

Helpful?
Thank Harminder S
Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Being fair, with the price they charged, the breakfast was very good! A lot of option for you to choice from, and the taste was good too! I read some of the review below, but my honest opinion (and knowing hotels in Medan), your breakfast is goooood! However, I'm sorry, I must say I hate the check-in! The check-in time... More 

Helpful?
Thank 153zaidr
George Town, Malaysia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Front office staff is friendly, Housekeeping is well done that the room is clean, breakfast have more choice, TV channel is fantastic, location just next to the shopping mall, overall value for money with such a 5 stars hotel in Medan, for sure I be back for my next business trip

Review collected in partnership with Swiss-Belhotel International

Helpful?
Thank Garry C
GSBM, Front Office Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

Jakarta
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Stay there for 3 nights brings me new experience in Medan. This hotel was once of 5-stars hotel in Medan, the room provided was also quite big. Also the room is clean provided with good ammenities. It has a nice restaurant especially The Edge Restaurant, but this restaurant is wonderful for visit at night. So, I prefer take the swiss... More 

Helpful?
Thank Jannes S
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you very much for your comment on Trip Advisor. We greatly appreciate your comment on the cleanliness of our room, location, as well as your kind comments for our roof top restaurant. We take valuable note of your comments on the taste of the food during our breakfast as we... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Booked 3 days before stay just to find they cancel it without my confirmation, they apologized and upgraded my room to so-called executive deluxe for a further let down (small room and almost no view), not to mention that they force me to wait for nearly 4 hours just to get my room cleaned upon check-in.

Helpful?
2 Thank zahediz
Jakarta, Indonesia
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location, cleanliness and our overall stay was good except a few things 1. upon booking, I booked the one queen sized bed room. but checking in, I was informed we need to stay in twin bed room due to occupancy. I wasnt too thrill of course, as we hate to sleep on separate bed. After showing a little dissatisfaction, there... More 

Helpful?
Thank laoryn
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We have taken a very good note of all your comments and rest assured that we have initiated appropriate corrective action. Looking forward to having you back with us again in the not too... More 

Jakarta, Indonesia
1 review
3 of 5 stars Reviewed June 15, 2016

The Hotel is in the middle of City Medan. Beside the hotel is Cambridge Mall. Near from the food place, near Sun Plaza, Merdeka Walk. The breakfast is good but the variety food is standard. The room is clean. Nice pool but i cant swim at the time. I think, This hotel is for the bussiness, not suitable for the... More 

Review collected in partnership with Swiss-Belhotel International

Helpful?
Thank 1802n
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Thank you very much for your comment on Trip Advisor. We greatly appreciate your comment on our room, location, as well as your kind comments for the breakfast taste. We take note of your valuable comments on the variety of the breakfast and rest assured that we will work hard to... More 

Bandar Seri Begawan, Brunei Darussalam
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 13, 2016

The location is great and closed to Medan's shopping center like sun plaza and Cambridge. Reasonably comfortable within the city of Medan. Facilities is generally adequate and like the recently refurbished fitness center with new fitness equipment

Review collected in partnership with Swiss-Belhotel International

Helpful?
Thank San_san2014
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an excellent stay with us and that you particularly value our... More 

Kuala Lumpur, Malaysia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 12, 2016

Stayed for 3 nights in the hotel..on the 20th floor. View outside window is of the town n river but did not get the swimming pool view..maybe if take the room ending 10 to 20 might have better view. Housekeeping and laundry service was very good. Roof top restaurant great view but food choices could be improved. Breakfast variety is... More 

Helpful?
Thank Venukumar R
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review

Dear Valued Guest, Warmest Greetings from Grand Swiss-Belhotel Medan! Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations. We have taken a very good note of all your comments and rest assured that we have initiated appropriate corrective action. Looking forward to having you back with us again in the not too... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 

Additional Information about Grand Swiss-Belhotel Medan

Address: Jln. S. Parman 217, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $60 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan
Hotel Style:
#2 Spa Hotel in Medan
#3 Business Hotel in Medan
#3 Family Hotel in Medan
#4 Luxury Hotel in Medan
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