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JW Marriott Hotel Medan

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#1 of 67 Hotels in Medan
Certificate of Excellence
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JW Marriott Hotel Medan
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775 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Zurich, Switzerland
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great service, friendly staff, big and nice rooms including sacious bathrooms. I especially liked the view from the floor to ceiling windows. Great breakfast buffett. The Spa area is a little old and could use some renovation but the massages were excellent. Oh yes, they offer a free shuttle service to the nearest shopping centre.

Helpful?
Thank MicaZH1
jakarta
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I always stayed in JW Marriott every time I visit Medan...but this time services are very poor. Doorman...concierge and receptionist still provide me with good services...but the room service are very poor. I asked for ice cube it took more than 45 minutes (3x call) and yet the ice still not coming. DISSAPOINTED. When i entering the room there's a... More 

Helpful?
Thank enjelita j
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

It was a quick visit, only one night. Check in was smooth and quick. Bedroom was very big and comfy, bathroom was comfortable. They offer choices for breakfast, however the taste was not that great. However overall I have no complain and my visit was a good one.

Helpful?
Thank Fitria A
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at Marriott for 6 days. It was supposed to be a short visit but it ended up to be long as I mentioned before. So first impression was as I entered my room that it had a strong smell of sewage. I immediately went back to reception to change the room. First of all let's make something clear... More 

Helpful?
Thank Srdan13
Melbourne, Australia
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The long hall in from the airport through not the best Medan has to offer makes one nervous but the foyer and the extremely pleasant staff makes one relax immediately. Check-in was efficient.The room on the 27th floor was spacious and well appointed. The main restaurant was on the noisy side so we were given a private peaceful room.off to... More 

Helpful?
Thank boosey_10
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Boosey_10, It is great to know that you had a pleasant stay with us. We appreciate you taking time to share with us about your experience while at our hotel. Overall, I’m glad that you experience the service level that we aspire to deliver to all of our guests. Thank you for your positive review on TripAdvisor. We... More 

Level Contributor
17 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

I thought this is the best hotel in Medan, but surprisingly, not. The room was quite old, but the still in good conditions especially the furniture. The lobby was so so. The breakfast was delicious. The security in the carpark area are the best, but lack of information, example why the lift in the carpark was so slow, where's the... More 

Helpful?
Thank Ivan O
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Ivan O, Firstly, thank you for staying with us. We appreciate you taking time to share with us your experience while at our hotel. Thank you for your valuable feedback. I am glad to share that as part of our endeavour to maintain our hotel at the highest standards we are in the progress of investing back into... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in the executive king room and I am completely satisfied. The room is huge and I love the massive windows with almost 90 degree views of the city. The bathroom is spacious with a large shower, and you can soak in the bathtub while watching TV and enjoying the night view of the city. The hotel is located conveniently,... More 

Helpful?
Thank Stephanie K
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Stephanie K, It is always encouraging for the team to read such positive comments. Its happy to know that everything is fantastic and you enjoyed your stay in our hotel. One of the best room we have is Executive Deluxe Room. This corner room indeed gives the best 90 degree city view you will ever have in the... More 

Perth, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've stayed at the Marriott a couple of times now and I love it! Its a quiet and luxurious oasis in the middle of the madness of Medan. The trip from the airport is mad. Driving anywhere is mad so to be able to wind down after all this madness is absolutely fantastic. The staff are amazing and could not... More 

Helpful?
Thank moggatu
Management T, Manajer Umum at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms moggatu, We appreciate you taking time to share with us about your experience while at our hotel. It's always very nice to know that our guest enjoyed their stay at JW Marriott Medan. I am glad that you experience the service level that we aspire to deliver to all of our guests. Thank you for your positive comments... More 

Amsterdam, The Netherlands
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We book for 15 days in JW Marriot First day inchecken and everything is broken while mean we booked executive king deluxe room, totaal we must moved 3 times to get appropriate room. We try to upgrade the room to junior suite and apprently the receptionist name merry charge me overated! We almost paid triple amount from the room that... More 

Helpful?
Thank J1609
Management T, Manajer Umum at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms J1609, First, Thank you for long staying with us, we appreciate you taking time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology,... More 

Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at Level 21, there was a sewerage smell along the corridor and also in the room. The smell was especially bad during shower times as the water took quite a long time to drain. The pillows were also not comfortable. Credits to the variety of food during breakfast and its buffet dinner .

Helpful?
Thank Ws W
Management T, Manajer Umum at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Ws W, Firstly, thank you for staying with us. We appreciate you taking time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please rest assured that your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The new JW Marriott Medan is the first 5 star Marriott and international hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open daily 24 hours. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $65 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#2 Family Hotel in Medan
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