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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Medan
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915 Reviews from our TripAdvisor Community

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New Orleans, Louisiana
Reviewed 4 days ago NEW

OK, I understand that to claim that the JW Marriott is the most luxurious hotel in Medan, I would have had to stay at, or at least wander into, every other hotel in town. Similarly, to claim that the Taj Mahal is the most beautiful building in Agra, you’d have to see every other building there. However, I am quite...

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Thank Vincent M
Reviewed 1 week ago via mobile

On arriving I was impressed with the physic of the hotel. We arrived early, before the official check in time, but the room was already available, the reception staff was accommodating and professional in handling us checking in. Room looked nice. Spacious and roomy and professional indeed. A business hotel. Comfy and cosy. I love the bed linens and pillows....

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Thank Ida B
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Ida B, With great appreciation, I thank you for your kind and wonderful comments regarding our hotel room and facilities at JW Marriott Medan. It's always great to know that you enjoy being at the hotel and the check in was perfect. Despite of the concierge staff who was not up to your expectation, Thank you so much...

Reviewed 1 week ago

Awesome room (I'm platinum and got upgraded!!) awesome executive lounge, awesome staff. Major rating hit on collect calling. The phones show collect calling to the US is available. I called the operator and they connected me. I had about a 30 minute call. I was charged full international rates for that call. I asked the hotel and they gave me...

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Thank adoyle71
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Adoyle71, Firstly, a big thank you for being a marriott member and thank you for staying in our hotel. We are always glad to upgrade our loyal Marriott Rewards members. Thank your for your feedback on the collect call issue, I believe one of my colleague's has contacted you to follow up on this matter. Aside from this...

Reviewed 2 weeks ago

It looks simple from the front but inside was definitely 5-star all the way from the lovely rooms and comfortable bed to the great service and delicious breakfast. Definitely worth the money and you cannot find better in Medan!

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Thank Maze K
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Maze K, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us, we are glad to know that you enjoyed your time with us, especially with the services and facilities we are offering. Thank you for putting such a nice comment on TripAdvisor. We...

Reviewed 2 weeks ago via mobile

Being a crew we visit many hotels around the world but the experince I have received from j w marriot medan is on the best till date. It starred with giving us the room.keys in the bus while coming from the airport. This is a very very gesture as after such a long flight we really don't have the stamina...

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Thank PriyankaK1
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms PriyankaK1, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good experiences throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! Thank you so much for recognizing our staffs. I...

Reviewed 3 weeks ago via mobile

This hotel was showing a real five stars hotel service. Their room so nice with good bed and pillow. Their room interior feels so warm with wood and feels so old. Their breakfast was so complete and delicious with kitchen service is so friendly and nice. Feels so wonderful and get a very good rest here during my business trip...

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Thank Yohanes K
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Yohanes K, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for staying with us again, we are glad to know that you enjoyed your time with us, especially with the services and the cuisines we are offering. Thank you so much for recognizing our staffs. I...

Jakarta
Reviewed 4 weeks ago

Was back after several years, and it has improved markedly... The rooms are spot clean and very luxurious, the breakfast is mouth watering and the staff is very friendly for Medan..... There is simply no other choice for Medan.

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Thank Dungdang
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Dungdang, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good experience throughout your stay with us. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! I am also glad to hear that you enjoyed...

Reviewed 4 weeks ago

Fiorst time at a JW Marriot - so I have chosen to stay in the club floor with lounge access. The hotel was very nice, top ambiance clean and nite. The people there very nice ones, only regret is the breakfast at the lounge which was really poor in food choice , in an ambiance which was sad and not...

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Thank Franco T
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Franco T, Firstly, a sincere thank you for staying in our hotel and we thank you for sharing your feedback. As you know, we at the JW Marriott pride ourselves on the service we deliver. Thank you for your constructive feedbacks on our executive lounge breakfast, with regards your comments on the food. You can be rest assured...

Reviewed 5 weeks ago

My fiance and I are going on our honeymoon tour and I wanted it to be perfect. Mr Akim and your staff did not disappoint us. You concierge, Mr Akim, prepared a little pleasant surprise in the room which we thoroughly enjoyed. Staying in Jw Marriott enhances our vacation experience. Mr Akim deserve a great deal of praise for their...

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Thank Vera N
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Vera N, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs, especially Akim. I am humbled to hear all of the references of Excellent and Outstanding service and...

Reviewed March 19, 2017 via mobile

This is my 2nd visit to this hotel. The room and hospitality still great. And the food is excellent! This is the best choice for corporate meeting in Medan. What need to improve? Hhmm.. The accoustic of its meeting room! We could hear all sound and voices from next meeting room :)

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Thank Budi A
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Budi A, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the good experience throughout your corporate meeting time in our hotel. I'm glad to know that everything was perfect. Thank you very much for sharing that with us! I am also glad to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $57 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#2 Family Hotel in Medan
#5 Best Value Hotel in Medan
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Medan staff and other travelers.
11 questions
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors offer great view of city”
Dungdang, 4 weeks ago | Read review
“High floors, facing the city”
  • Business King Room
681veran, 5 weeks ago | Read review
“29 is the highest floor level. Pool is small.”
  • Sunrise view from room
  • Dawn view from room
AntonWidodo, Mar 8, 2017 | Read review
“Rooms are overall very quiet. All rooms basically are facing the city view on different direction.”
chiangf2014, Mar 6, 2017 | Read review
“Very good staff, rooms are luxurious with great views. food is excellent”
24fahadh, Feb 28, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question