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JW Marriott Hotel Medan

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#1 of 67 Hotels in Medan
Certificate of Excellence
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790 Reviews from our TripAdvisor Community

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Showing 592: English reviews
Bandung, Indonesia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Because of late check-in, I and my husband upgrade to junior suite and my sons to executive room. Rooms are very convenience with luxury amenities. Rooms were well-maintained. Breakfast are complete included Indian foods. The best shining rooms are located in the corner

Helpful?
Thank Anggi A
Bandung, Indonesia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I have several times stay at this hotel. Every time I stay I found that the rooms is spacious and comfortable. Sleep quality is good. The staff are helpful and friendly. Breakfast is rich in variation and the taste is good. May be the only problem is that this hotel is quiet far from city centre

Helpful?
Thank ays248
Adelaide, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is the best I've stayed in in Medan. It has friendly staff and good service. The Buffett breakfast has a good selection including western options. My room is clean and comfortable and the airport pickup drove safely.

Helpful?
Thank wmatear
houston, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The JW Marriott in Medan is consistently on of the best hotels I have stayed at for business in Asia. It is not necessarily the most luxurious, there are more luxurious places for sure. The comfort and amenities at this hotel are not lacking. but it is the staff that really makes this place stand out. Everyone of the staff... More 

Helpful?
Thank Mark L
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Such affordable room rate for a 5 star hotel. Was there for a night last week and the best waiting staff at the restaurant. Ever smiling staff ready to serve you. Will definitely stay here when in Medan.

Helpful?
Thank Khairuddin Y
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Khairuddin Y, We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I’m glad that you experience the service level that we aspire to deliver to all of our guests. Thank you for giving us such a... More 

Washington DC
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Courteous staff and decent-sized rooms. But upon closer inspection, there were a few problems with this hotel. My bath didn't work. The shower worked, but was designed in such a way that you got your arm wet every time you turned the water on. I couldn't get the TV remote to work. The breakfast buffet had good selection, but if... More 

Helpful?
Thank lauk_bannalai
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms lauk_bannalai, First, Thank you for staying with us, we appreciate you taking time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. We appreciate your kind feedback on... More 

Saitama, Japan
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed two nights for the trip to Bukit Lawang. This hotel is clean and confortable and it is easy to access to the city center around Medan Station and Medan Centre Mall. I was able to walk to Istana Maimun and Masjid Raya but it is better to use taxi.

Helpful?
Thank lalomanu
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms/Mr lalomanu, We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I’m glad that you experience the service level that we aspire to deliver to all of our guests. Thank you for your positive comments, our hotel... More 

Jakarta, Indonesia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the best luxury 5 star in Medan. The hotel was very good. Location is the best. We stay here for ramadhan holiday with big family and we really enjoy our stay more than 4 nights. Room very clean and big size. Food was very good. We will be stay here if we plan to visit Medan. The best... More 

Helpful?
Thank nainggolanben
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms nainggolanben, We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I’m glad that you and your family experience the service level that we aspire to deliver to all of our guests. Thank you for giving us... More 

Chicago, Illinois
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the best hotel in Medan. I have stayed here several times for work and I will continue to stay here. The lounge is nice and so is the workout facilities. The staff is great as well. Whenever I have an early morning to go to airport they will have coffee or tea and breakfast pastries for you at... More 

Helpful?
Thank williamstony23
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms williamstony23, First, thank your for always coming back to us. We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I’m glad that you experience the service level that we aspire to deliver to all of our... More 

Jakarta, Indonesia
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I was in Medan for short business trip and recommended to stay at 5 star JW Marriott Hotel. I was not disappointed as the room was well maintained, fresh and clean, big too. What surprised me, there were no porter ready, when I got off from the car. The porter appeared only when I were in the reception area. The... More 

Helpful?
Thank Antoniusteruna
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Antoniusteruna, Always a pleasure for the team to read such encouraging comments. Its happy to know that you enjoyed your stay in our hotel. Thank you for your kind feedback on the porter also, I will share it to the team. Thank you for your TripAdvisor review too. We certainly look forward to welcoming you back again in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The new JW Marriott Medan is the first 5 star Marriott and international hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open daily 24 hours. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $65 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Medan
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan
#2 Family Hotel in Medan
#6 Best Value Hotel in Medan
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