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JW Marriott Hotel Medan

#1 of 65 Hotels in Medan
Certificate of Excellence
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Jl. Putri Hijau no. 10, Medan 20111, Indonesia
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752 Reviews from our TripAdvisor Community

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Showing 561: English reviews
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed for one night in JW Marriot Hotel. The room size is big and beautiful, the bed is so comfortable. Its bigger than king size.. I love the bathroom as well. The staffs are so friendly. Breakfast are great, so many varieties of food who can eat. The facilities of gym, swimming pool, spa, steam room, sauna, jacuzzi are... More 

Helpful?
Thank suwarnic
Sunshine Coast, Australia
Level Contributor
15 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Medan in general was not a place I will likely visit again. Stepping into the Marriott is always a beautiful experience, I've stayed at this hotel in a few locations worldwide and it's always lovely. Staff are polite and very accommodating. Food and beverages were great. The room was beautiful, my husband and I enjoyed our stay. Thank you.

Helpful?
Thank Olivia C
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Olivia C, Firstly, Thank you for being a Marriott loyal guest. It's our pleasure to welcome you in our hotel. We are very happy to know you had an excellent stay with us and so glad that you experience the service level that we aspire to deliver to all of our guests. We will share your positive comments... More 

Adelaide Australia
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for 2 nights on the way into rural Sumatra. The security is tight as you would expect from a Marriott. The rooms were good in size and comfortable. We had adjoining rooms as expected. The children enjoyed the pool although the surroundings were a bit stark. The night swim was fun looking out over the lights of... More 

Helpful?
Thank gekelly
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Gekelly, Always a pleasure for the team to read such encouraging comments. Its happy to know that everything is fantastic and you and your family enjoyed the stay in our hotel. You are right about our pool, we are proud of it as well as it is the only infinity pool you can find in the city. We... More 

Jakarta, Indonesia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good place to stay and value for money. Centrally located and easy access to business area. Rooms are spacious, neat and clean. Breakfast has varieties of food and very good. Overall service at the hotel is good.

Helpful?
Thank Vinayakbs
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Vinayakbs, It is great to know that you had a pleasant stay with us. We appreciate you taking time to share with us about your experience while at our hotel. Overall, I’m glad that you experience the service level that we aspire to deliver to all of our guests. Thank you for your positive comment on the breakfast... More 

Warsaw, Poland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Value for money. Very comfortable rooms, broad pool and fitness area, delicious breakfast and much more. The staff is very friendly and everyone speaks good English. What is also important: very good internet speed.

Helpful?
Thank bulskipl
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms bulskipl, It is always encouraging for the team to read such positive comments. Its happy to know that everything is fantastic and you enjoyed your stay in our hotel. I also appreciate your recognition of our staff services, We will share your comments with the rest of the team, to celebrate their success. Hi-speed internet is indeed one... More 

Bogor, Indonesia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

JW Marriott in the city of Medan is very luxurious with luxury rooms as well. The rooms are quite spacious room with a large bed for themselves or family. It can not be denied if this hotel is a five-star hotel, to the breakfast menu also we will be presented with a variety of food that we can not eat... More 

Helpful?
Thank Jahja Hendrawan S
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Jahja Hendrawan S, Always a pleasure for the team to read such encouraging comments. Its happy to know that everything is fantastic and you enjoyed your stay in our hotel. You are right about our pool, we are proud of it as well as it is the only infinity pool you can find in the city. We thank... More 

Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

First impression when you come in is the extensive safety measures enforced by the management. Really nice the way it is carried out, with a welcoming smile. The reception was overall friendly and certainly smooth. Could use a little more rapidity. Staff is extremely kind and professional. The rooms are spacious and totally up to the Marriott standards. Their price... More 

Helpful?
Thank Max D
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Max D, It is great to know that you had a pleasant stay with us. We appreciate you taking time to share with us about your experience while at our hotel. In JW Marriott, safety and security has always been our priority. Overall, I’m glad that you experience the service level that we aspire to deliver to all... More 

Darwin, Australia
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I know i can always rely on Marriott for comfort and relaxation. On our recent stay, our room cards would not allow us to access our room floor in the lift . So we phoned reception for assistance....despite informing them we were wet from our lovely swim in the roof top pool.... and in our gowns and slippers... ..they insisted... More 

Helpful?
Thank KimInsydney32
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms KimInsydney32, First, Thank you for staying with us, we appreciate you taking time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology and... More 

Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

I was here with my wife and two children a week ago. I booked the hotel through Agoda and we checked in pretty late around 10 at night. We were served by a lady in the reception and she told me that my reservation had not come through just yet maybe because I only just booked the hotel before I... More 

Helpful?
Thank 54ww31
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms 54ww31, First, Thank you for staying with us, we appreciate you taking time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology, and... More 

Indonesia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So far it's been pleasant to stay in this hotel every single time. The room's unique trait has always been the availability of many pillows for guest to sleep with comfortably. The food selection for the included breakfast is one of the highlights if you stay here as you have slightly more choices compared with other hotels in Medan. However,... More 

Helpful?
Thank William C
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms William C, First, Thank you for being our loyal guest and glad that you come back to JW Marriott Medan, we appreciate you taking time to share with us your experience while at our hotel. Also, Thank you for your feedback on the parking coupon, please rest assured that we are working on to simplify the process and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The new JW Marriott Medan is the first 5 star Marriott and international hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open daily 24 hours. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $64 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Medan
#1 Business Hotel in Medan
#1 Luxury Hotel in Medan
#2 Family Hotel in Medan
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