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Novotel Manado Golf Resort & Convention Centre

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Novotel Manado Golf Resort & Convention Centre
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410 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Helsinki, Finland
Level Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed May 31, 2015

We stayed a week in Novotel during our stay in Manado, but ended up changing hotel for the rest of our stay due to some serious issues in Novotel service. First good things: Room was among the best if not the best we had in Indonesia - Very stylish and nice. Also reception staff was effective, helpful and friendly. Pool... More 

Helpful?
1 Thank Mark V
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Mark, Thank you for sharing your review. Please accept our sincere apology for your disappointment of our services. From what you highlighted are most definitely not our standards and we are investigating it with respective department. Again, many thanks for your valuable comments. I hope we will get an opportunity to welcoming you back to Novotel Manado in... More 

Seoul, South Korea
1 review
5 of 5 stars Reviewed May 25, 2015

I've been stayed here several times, and they never disappointed me. Very peaceful and romantic atmosphere, good and kind staffs. It's little bit far from center of Manado, but that means it's out of crowds. You can visit Lippo Plaza just walking distance from the hotel where you can find restaurants, coffee shop, desserts and even movie theater. I will... More 

Helpful?
Thank briankwon2015
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Brian Kwon, Many thanks for your kind review. Everyone is so nice because we have the best guests ! We will pass on your comment to Novan. Honestly, we are just there to help with all your need. Thank you for staying with us and please do come back to Novotel Manado.. Thanks for the love, Debby Gerung More 

Perth, Australia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 21, 2015

I have stayed here several times. Slight improvements. Customer service is clearly better. Eating has a way to go. Breakfast is basic and often the hot food is not hot. It is pre cooked refrigerated and placed on hot plates. Thus the food is cold to warm. Especially at breakfast. The hotel has only one eating place option. On this... More 

Helpful?
Thank collie72
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Mr. Collie, Thank you for your feedback and your suggestion to our food & service quality. We have shared your comment with managers in charge. As to your info recently we ran out of stock soda ash in town however we make sure the pool is ready on your next visit. Hope to have you back soon at Novotel... More 

Indonesia
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 9, 2015 via mobile

I stayed overnight at this hotel because my brother in law's wedding. I get the special price using accor members and upgraded to a junior suite room with ample living space, kitchenette and a separate bedroom with a bathroom large enough. However my brother's superior room-bathroom didn't have a pleasant smell. Check-in process is fast enough, and the hotel is... More 

Helpful?
Thank Rilly P
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you for your review following your stay at Novotel Manado. We are happy that you stayed with us on your brother in law's wedding, however we also sorry for the inconvenience of our bathroom smell. As for you info, we provide free parking for our guest staying inhouse. Again, thank you very much for your comment, we... More 

Jakarta, Indonesia
1 review
3 of 5 stars Reviewed May 7, 2015

I wrote this review as an appreciation to hotel staffs, especially Mr. Vanno, who gives superb service during my stay at Novotel Manado. From what i have concern this hotel have a great design and facilities. however in my personal opinion there is lack of quality control to maintain those great facilities of this hotel. for example when i got... More 

Helpful?
Thank farid-aziz-saleh
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for your assessment of our hotel and your suggestion to improve our room maintenance. We can assure you that we keep improving our room standard as it is one of our top priority. We look forward to welcoming you back to Novotel Manado so you can check on our improvements. Hospitably yours, Debby Gerung More 

Helsinki, Finland
Level Contributor
142 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed May 6, 2015 via mobile

So first the PROS: - nice foom furnished with taste, beautiful bathroom and nice toiletteries - good A/C and HBO-channels in a good size tv - most of the time good service in reception - good and polite housekeepers - food in the restaurant (when you finally get it) is nice. I really liked the pumpkin soup, sandwitches, mini burgers... More 

Helpful?
Thank seastream2015
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Many thanks for taking the time to write your review. We would like to present you our sincere apology for the issue that you encountered during your stay at Novotel Manado. As we are still investigating, our General Manager has talked to all managers and will make sure that these issues will not happened anymore. We look forward... More 

Barcelona, Spain
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed April 29, 2015 via mobile

Novotel Manado is an alright hotel, clean, the rooms are comfortable, the location is nice if you need to be nearby the airport, like in our case, and the swimming pool is also nice. The staff is a bit messy, they offered us a room that really smelled like cigarette, they change it after a long wait and the wifi... More 

Helpful?
Thank marina h
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you for writing this review. Kindly accept our apology for room smell. We can assure that we are continuously improving our room maintenance standard. I hope we get a chance to welcoming you back to Novotel Manado so you can check on our improvements. With kind regards, Debby Gerung More 

Sydney, Australia
1 review
3 of 5 stars Reviewed April 27, 2015

Overall I found the hotel to very accommodating and a great atmosphere to stay especially as we had quite a large group. The pool bar and restaurant staff were absolutely amazing!! However my room didn't have a pleasant smell, it constantly smelt damp, and as the week progressed every time someone showered the drain started to smell-it clearly hadn't been... More 

Helpful?
Thank GemmaR1223
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Thank you for your comment about our service. We are very sorry that some items have been lost. Response has been given and General Manager may be contacted for further follow up. We look forward to welcome you back to Novotel Manado. Kind regards, Debby Gerung More 

2 reviews
5 of 5 stars Reviewed April 25, 2015 via mobile

Good place for stay in manado...highly recomanded,best room service in also,with a great and comvortably room...thanks to andre who helped me with the packaging issue...the pool are awasome..and even get a free upgrade

Helpful?
Thank the_flash09
NOVOTELManado, Executive Secretary at Novotel Manado Golf Resort & Convention Centre, responded to this review

Dear Reviewer, Warmest greetings.. and thank you for your review. We try our best to ensure that our guest will be comfortable during their stay in Novotel Manado. Hope we have the pleasure of having you stay with us again. Hospitably yours, Debby Gerung More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Golf course
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 

Additional Information about Novotel Manado Golf Resort & Convention Centre

Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Price Range: $51 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Novotel Manado Hotel Manado
Hotel Style:
#1 Spa Hotel in Manado
#1 Luxury Hotel in Manado
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