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Grand Lagoi Hotel by Nirwana Gardens

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Traveler (677)
Pool & Beach (106)
Room & Suite (98)
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Overview
  • Excellent34%
  • Very good42%
  • Average17%
  • Poor4%
  • Terrible3%
Travelers talk about
“swiss belhotel”(36 reviews)
“rooftop pool”(20 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (441)
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133
158
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14
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All reviewsentertainment roomswiss belhotelrooftop poolferry terminalgrand deluxe roommini cinemaball poolfishing areavillage resortmassage parloursmoney changershuttle serviceminutes walk awayconvenient storecomfortable hotelfree shuttlekids room
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1 - 5 of 396 reviews
Reviewed 2 days ago

Hotel is decent with pretty spacious rooms and are in good and clean conditions. Stayed at the Grand Lagoi for 3 days, 2 nights for our wedding anniversary. Arrived at 11am on a Thursday and we realised that the hotel is right smacked in a...More

Thank Chen L
Reviewed 1 week ago

The staff were amazing. Although we had a few issues(safe not working, toilet seat broken, toilet leaking), everything was fixed relatively quickly. The views from the pool are amazing. Sunset is spectacular. The games and cinema room is wonderful however there is insufficient air conditioning...More

1  Thank Happyholidaying1
Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana GardensResponded 5 days ago

Dear Happyholidaying1, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. I am sorry to hear about the inconvenience caused by the initial breakdowns but am glad to know that the situation was well...More

Reviewed 2 weeks ago via mobile

nice big room and nothing else much to offer in the hotel. food is bad and portion is small and it is expensive too. better to go to eat outside and will not be back in this hotel. surprise it is under Nirwana group.More

Thank Dave H
Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana GardensResponded 2 weeks ago

Dear Dave H, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologise that we fell short of your expectations in some area. Your helpful comments are much appreciated...More

Reviewed 3 weeks ago via mobile

We did a weekend company retreat in the hotel with their seminar and room package. They were not efficient at room check in for large group of people. A lot of our rooms were not ready until 4pm. Their lunch buffet was also running out...More

Thank Janice S
Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana GardensResponded 2 weeks ago

Dear Janice S, Thank you for taking the time to share your experience. We are glad to know that the rooms were satisfactory during your company retreat, we have also taken note on your feedback about the check-in time and buffet lunch which we will...More

Reviewed May 13, 2018

The hotel seems to be new. The room is clean and also spacious. It is located near plaza lagoi which has a variety of local food, near public beach, lantern park, a lakeside restaurant, and if that's not enough, they have shuttle bus to nirwana...More

Thank Bambang Eko H
Response from NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana GardensResponded 4 weeks ago

Dear Bambang Eko H, Thank you for taking the time to share your experience with us. It is an honour to read that your time with us was memorable thanks to the quality of service, professionalism and attention of all our team members. We strive...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Beachfront
Room Service
Free Parking
Restaurant
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Outdoor pool
Details
Price range
$90 - $161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Bintan Island
#5 Luxury Hotel in Bintan Island
#7 On the Beach Hotel in Bintan Island
Room types
Suites, Non-Smoking Rooms
Details
Price range
$90 - $161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Bintan Island
#5 Luxury Hotel in Bintan Island
#7 On the Beach Hotel in Bintan Island
Room types
Suites, Non-Smoking Rooms
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Traveler (677)
Pool & Beach (106)
Room & Suite (98)
Dining (43)
Family and Play Areas (17)
Business Center & Event Rooms (1)
Questions & Answers
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Zed L
June 14, 2018|
Answer
Response from Nelly N | Property representative |
Dear Zed L, Warmest greeting from Grand Lagoi Hotel by Nirwana Gardens Thank you for your interest in choosing our hotel as your vacation venue. Alright, The service is still available. We will arrange for the pickup... More
0
Votes
Google Translation
Tan S
May 20, 2018|
Answer
Response from Nelly N | Property representative |
Dear Tan S, Thank you for query, There is 5 restaurant at Nirwana Gardens Resort. Yes, Grand Lagoi Hotel does provide shuttle service to Nirwana Gardens Resort Thank you Nelly
0
Votes
tacticsmaster24
May 10, 2018|
Answer
Response from Nelly N | Property representative |
Dear Rishi, Warmest greeting from Grand Lagoi Hotel by Nirwana Gardens Thank you for your interest in choosing our hotel as your vacation venue. Alright, we will arrange for the pickup transportation. Our staff will be... More
0
Votes
Google Translation
Room Tips
"Choose a grand deluxe for extra space"
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"The hallway is really noisy, so i'll recommend a room at the and of the hallway, so there will be less..."
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"Please get the rooms on the top floor. They have the best views."
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"Don't believe the positive reviews. Was my worst vacation ever!"
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