My family had the most excellent experience during our stay in Banyan Tree Bintan, with superb service from staff in all areas ranging from the reception, the dining staff, the spa therapists and even the buggy drivers. All were extremely friendly and welcoming. Special thanks to the staff whom we have had the pleasure of meeting during our 3D2N stay here - Widyantara, Kathir, Ayu, Natalia, Helen and all who have made our stay a memorable one. Thank you!
Well appointed location for a resort. We booked the Seaview villa; it was clean and spacious all thanks to the team’s efforts! It is not easy for upkeep in such a location but the team did very well. The team was absolutely outstanding!! The WhatsApp chat with front desk to request for buggies and other needs were promptly replied and responded to. We were always greeted with the signature Banyan hospitality! Our hearts were particularly warmed by Yudi, Tara, Sofyan and Helen’s beautiful smile. Thank you Banyan tree Bintan, we will be back again
Our stay was wonderful and the people made extra efforts to satisfy our need of vegetarian food. All the people working here are very warm. Sofyan and Ingrad were really helpful. We loved the stay and will come again whenever time permits.
It was a super nice stay. Really friendly staff, especially Erwin, our buggy driver who showed us the room, made us feel really welcome. The beach is also really beautiful and the food is great! Highly recommend a stay!
We stayed one week at Banyan Tree in one bedroom villa with infinity pool and realized straight away, that it is not a 5 star hotel and that price (around € 700 per night !!! is too high). The hotel is old, and so are the rooms. Do not expect the realty to correspond to pictures. I am attaching few pictures of a toilet lid for example and leave the rest to your imagination 😁 The villas are in the jungle and have no access to the beach. Air is stuffed and the ocean with its brease is really far away! They send you buggies to get to the beach, restaurants and breakfast area, otherwise it's quite a distance to walk. In other words you are isolated in your rooms and there are no other restaurants, cafes, shops or bars nearby. (Next town is 65 km away). Respectively on top of the extremely high accommodation prices they charge a fortune at their few dinner restaurants. We left one with a bill of € 200 for 2 persons and that's in a middle of one of the poorest country in Asia. We took a taxi few days later to Bintan's capital and had the same meals for € 9 for 2 persons 😁 The sadest part if it is that no-one really speaks English, they are like little robots with a very very narrow mind. Whenever i was asking to speak to the manager, another little robot was coming out pretending to understand what i was saying. Do not spoil your holidays, go to a better place !…
Highly recommended for couples. Everything was great, especially the kindness of the staff who made us feel like royalty. Good breakfast, free pickup from jetty. Access to nice beach and 2 pools to chill out at.
We spent a staycation at Banyan Tree Bintan in November 2022 and I have to say, I have been so impressed by the quality of hte stay. Great communication, food, pools & massage, but I want to insist in one particular aspect...I have rarely seen such a level of services, smiles and dedication form all the staff...and this goes form the reception, to the kitchen, down to the people cleaning the beach...everyone is genuinely here to make your stay a memorable one and they will know how to make you feel welcome. I rarely remember the names of the staff, but whether it was Tita at the massage reception or Sandro taking us with his buggy to the different hotels amenities, they are all so lovely and will make you feel welcome...and above all bring you happiness during the day! :-) The bungalows are well designed, the place is lost in the middle of the jungle, facing amazing beaches for sunrise and sunset...a little piece of paradise where we will try ot come back as soon as possible. Thank you Banyan Tree Bintan team for such an amazing staycation. Best, Marvin…
The whole Banyan team was extremely warm and welcoming. They go the extra mile to make my stay the very best experience - from the receptionist, restaurant staff, retail staff, buggy driver, spa therapist. Top notch service! The room that I stayed in was incredible, it was truly a retreat.
We have family of 6, included 2 young kids. The two bedroom villa is super nice. The view is perfect sea view. My kids like the swimming pool very much. Special shout-out to all the service staff at Banyan Tree Bintan. They are all very friendly and professional.
Great to visit the reopened Banyan Tree Bintan. Such a great place to relax for a few days. Lovely private villas and beach. Choice of pools. Excellent restaurants. Superb massages in the Spa. Friendly attentive staff a standout, just WhatsApp for whatever you need including 24hr buggy service. World class golf. Do yourself a favour and de stress for a few days