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Mercure Batam

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Mercure Batam
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337 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Penang Island, Malaysia
Reviewed November 11, 2012

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Helpful?
1Thank HS_YEOH84
6178, General Manager at Mercure Batam, responded to this review

Singapore
Reviewed October 16, 2012

Not a bad hotel. Nice and efficient staff at reception. Rooms are clean but a bit old especially the toilet. Some mattresses are new but the one I had happened to be a old one so not so comfortable. The hotel is not located within walking distance to major shopping areas. Good variety of food offered at the breakfast buffet....

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3Thank SereneSwee
6178, General Manager at Mercure Batam, responded to this review

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and...

Singapore, Singapore
Reviewed October 7, 2012

I cannot believe myself when I stepped into the bathroom and found pee stains on the toilet seat. Mind you it wasn't just a drip or two, it was splashed as if it were a public toilet. The bathroom was dry, with towels folded nicely and the set of toiletries were nicely placed. How on earth does the service cleaners...

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2Thank mimosalady
6178, General Manager at Mercure Batam, responded to this review

Sincerely our beloved guest, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. It is with sincere regret that we note your dissatisfaction and please accept our sincere apologize for what you have been through and unfortunate experience, please rest assured that we definitely will follow up your comment. We noted...

Damansara, Wilayah Persekutuan, Malaysia
Reviewed September 24, 2012

I was staying at Mercure hotel during my second visit to Batam. We bought voucher from agent and have day tour and they sent us to hotel around 5pm after massage. Hotel located at road side and there is not much things surrounding. We managed to get our dinner at Pizza hut which around 15 min walking distance. Rooms are...

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1Thank Olive0828
6178, General Manager at Mercure Batam, responded to this review

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and...

Spore
Reviewed September 12, 2012

Nice location, but still need taxi to go around. Overall service is satisfactory, and off course good value when compared to Spore, but so so when compared to others. Have a 24 h mini mart for your personal emergency add ons

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2Thank LeeShenMay
6178, General Manager at Mercure Batam, responded to this review

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and...

Malang
Reviewed September 4, 2012

The room is not well maintained. I have stayed in other Accor hotels in Indonesia, but this particular one, the room is not well maintained. I think the hotel need to do some refurbishment on their room.

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2Thank Arek-Singapore
6178, General Manager at Mercure Batam, responded to this review

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We renovated all rooms in 2007 (except 5 junior suites), but we noted your comment and will review if some rooms still need upgrade the conditions, and for your information we've start changing old TV with LED TV. We are looking forward...

Bekasi, Indonesia
Reviewed August 26, 2012

the room was clean and excellent, and the location is very near to the city. I'm very pleasant to stay in this hotel, for the services is very polite and professional, also for the food and the facility is good, so keep up the good work

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2Thank Gagan G
6178, General Manager at Mercure Batam, responded to this review

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with the cleanliness and comfort of the hotel, It is always encouraging for us to learn that our guests are satisfied with our services as it is what...

Jakarta, Indonesia
Reviewed August 24, 2012

i came there for a two days meeting. room is quite spacious. front staff are friendly. breakfast are ok. but the meeting room is very old and dark. it placed on top floor of this hotel, large enough to accomodate up to 40 person, but its totally dark and all audience became sleepy, including me. i think this hotel is...

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Thank gondel g
6178, General Manager at Mercure Batam, responded to this review

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with the comfort of our room and breakfast, also thank you for your appreciation the friendliness and assistance of our staff, this will certainly motivate them to keep...

Singapore
Reviewed August 20, 2012

Ww check in evening after game of golf, lobby was wifi so I could check mails. We went for a massage next to the gym and gym was well equipped. Hotel Rooms are big and nice. Shampoo sufficient. No complaints on the room. Breakfast is not so great. Could be more variety.

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Thank AIK71
6178, General Manager at Mercure Batam, responded to this review

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with the cleanliness and comfort of the hotel, It is always encouraging for us to learn that our guests are satisfied with our services as it is what...

Jakarta, Indonesia
Reviewed August 19, 2012

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2Thank drdpcm
6178, General Manager at Mercure Batam, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 

Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: $43 - $45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Batam 3*
Number of rooms: 159
Also Known As:
Mercure Batam Hotel Batam
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Batam staff and other travelers.
1 question
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Questions? Get answers from Mercure Batam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms in the back building, facing the poor are less noisy. Ask for a newly renovated room for newer furnishings and brighter rooms.”
 of 5 bubbles Fifidog, Sep 19, 2016 | Read review
“Asked for non-smoking room if needed”
 of 5 bubbles RegineSK, Jul 24, 2016 | Read review
“Try not to get a room with a pool view. It will be very noisy.”
 of 5 bubbles robbiel2005, Jun 7, 2016 | Read review
“Take lower floor to avoid sunrise (heat)”
 of 5 bubbles Mikehen7, May 24, 2016 | Read review
“request for the new room if available”
 of 5 bubbles Juvita007, May 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question