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Mercure Batam

06/04/2017 06/05/2017
1 room 2 adults 0 children
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Mercure Batam
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338 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Batam, Indonesia
Reviewed October 10, 2016

generally me and my wife satisfied with service provided, but need more improvements, such as: - Last lift inspection was on January 2016, expired already. Should be check regularly or put a validity date. its for safety reason - Need more variant on restaurant menu - need to improve the service in the restaurant, such as rapid response if there...

Review collected in partnership with Mercure Hotels
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Helpful?
Thank donyk88
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Donyk88, Warmest Greetings from Mercure Batam, First of all, we would like to thank you for your time to provide feedback regarding your stay with us. We do the regular lift inspection to ensure safety standards are met, however we do not receive the latest certification (license) which need to be published. We are currently asking the local authority...

Singapore
Reviewed October 4, 2016

Hotel is along Jl. Raden Patah.. near to Nagoya Hill about 5 minute by car. Staff was polite and good, ready to assist when ask. Breakfast normal Indonesia & American BF with quite a good spread. Room was clean and in good condition.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Mohammed A
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Mohammed A., Warmest Greetings from Mercure Batam. Thank you for your time to provide feedback. We are sure that it will motivate us to improve our service and will make our loyal guest Feel Welcome on the very first step. Best Regards, Mulwardi Tjitra General Manager

Reviewed September 22, 2016 via mobile

When i come to batam i would stay at mercure hotel The facility is not inferior to more expensive hotel , have spa lucky that makes me always come again , her therapist was very professional , and the room is also comfortable , then I 'll come again

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Helpful?
Thank bonekdarjo1978
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Bonekdarjo1978, Warmest Greetings from Mercure Batam. Thanks for your feedback, we will forward and inform our Spa Therapist about your compliments. We look forward to welcome you back. Best Regards, Mulwardi Tjitra General Manager

Singapore, Singapore
Reviewed September 19, 2016

I have stayed in this hotel, many, many times. But I had not stayed here in months. I thought I would do a fresh review. Price: I find it very reasonable, all things considered. If you are an Accor member, it is even more so. Location: Not too great. It is actually very close to the shopping areas Nagoya Hill...

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Helpful?
Thank Fifidog
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Fifidog, Warmest Greetings from Mercure Batam. It is always a pleasure to read feedback from our Loyal member. We took your feedback into consideration, especially regarding our new renovated room's furniture which is still under discussion. We look forward to welcoming you back to Mercure Batam, and hopefully that you will always Feel Welcome. Best Regards, Mulwardi Tjitra General...

Reviewed September 15, 2016 via mobile

Good and fast service from the reception when asked if possible to change my room to another which facing the pool.Delicious and fast service by the F&b guys.Many types of food for breakfast.Wifey likes the Sauna and my son love the pool.Highly recomended for family and friends visiting Batam Island.Five star and Two thumbs up for your hotel!👍👍

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Helpful?
Thank TeamSwingapore
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear TeamSwingapore, Warmest Greetings from Mercure Batam. We would like to thank you for your time to provide feedback regarding your stay with us. We look forward to welcoming you back at Mercure Batam with hope that you will always Feel Welcome Best Regards, Mulwardi Tjitra General Manager

Reviewed September 13, 2016 via mobile

Great pool, sauna and steam room, jacuzzi, rooms service and technical support was efficient, great ambiance, Staff was friendly and always smiling, but still got room for improvement, as the hotel is under renovation,

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Helpful?
Thank neeleshr
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Neeleshr, Warmest Greetings from Mercure Batam. We thank you for your time to provide feedback regarding your stay with us at Mercure Batam. I will forward your feedback to my team, and am sure that it will be a motivation to always improve our service. We look forward to welcoming you back, with hope that you will always Feel...

Reviewed September 1, 2016 via mobile

I have bad experience till there is blue black all over my body. And there dun accept credit card. What i know spa actually will relax ur mind n body.. But not this spa.. Its so painful till i ask the staff to stop n do it softer but no she still do it so hard till i cant feel...

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Helpful?
Thank Irah I
General_Manager_6178, Guest Relations Manager at Mercure Batam, responded to this review

Dear Irah I, Warmest Greetings from Mercure Batam. We took your comments seriously and have informed our Spa manager about it. Trainings and corrective actions will be monitored to ensure that our Guest Satisfaction is still met. Best Regards, Guest Relations Manager

Reviewed August 12, 2016 via mobile

Stayed on 3rd floor and the Exexutive room was dated. The toilet sink stopper was not working and deposit box was dusty and dirty. Despite that the room was spacious and carpet was clean and no smell. The bedsheets had a blood stained but the pillow was good. They provide a big size pillow which is very comfy. The bed...

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Helpful?
2Thank Shah K
6178, General Manager at Mercure Batam, responded to this review

Dear Shah K, Greetings from Mercure Batam! May I begin by thanking you for your review about Mercure Batam. I appreciate for your time to give your feedback of your last stay. I am sorry that your experience did not meet your expectations, in overall cleanliness and accommodation, the Wi-Fi connection and an unpleasant smell at the lobby. Please accept...

Jakarta, Indonesia
Reviewed August 11, 2016

This property only suitable for MICE, quiet neighborhood about 1km from Nagoya hills mall, like old hotel around town this hotel only survive from group booking, suitable for family since it has pools, it still under renovation for upper floor which been going on for months, basically it needs upgrade from its furniture and amenities, if you are on budget...

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Helpful?
Thank Pipith L
6178, General Manager at Mercure Batam, responded to this review

Dear Pipith, Thank you for taking the time to tell us about your experience at Mercure Batam. I am sorry that your experience did not meet your expectations, in overall products that still under renovation, our location and services, especially in handling your booking and check in process. Our booking system is online actually, but I have reviewed and identified...

Singapore, Singapore
Reviewed August 3, 2016

This is my first and ever experience stay with Mercure Batam under the Accor Group. So far all the hotels in stayed before were prefect and services rendered were absolutely satisfactory. This particular hotel their front desk for check in and out were horrible they they seems very impatience and not in the mood to serve us and didn't even...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sunny L
Mercure_Batam, Front Office Manager at Mercure Batam, responded to this review

Dear Sunny L, Warmest Greetings from Mercure Batam. Thank you for your time to provide feedback regarding your stay at Mercure Batam. Several corrective actions have been taken as well as trainings to our Front Desk Agent. These to ensure Guest satisfations are always met. Best Regards, Ceprianda Front Office Manager

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 

Additional Information about Mercure Batam

Address: Jl. Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: $47 - $47 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Batam 3*
Number of rooms: 159
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Also Known As:
Mercure Batam Hotel Batam
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Batam staff and other travelers.
1 question
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Questions? Get answers from Mercure Batam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms in the back building, facing the poor are less noisy. Ask for a newly renovated room for newer furnishings and brighter rooms.”
Fifidog, Sep 19, 2016 | Read review
“Asked for non-smoking room if needed”
RegineSK, Jul 24, 2016 | Read review
“Try not to get a room with a pool view. It will be very noisy.”
robbiel2005, Jun 7, 2016 | Read review
“Take lower floor to avoid sunrise (heat)”
Mikehen7, May 24, 2016 | Read review
“request for the new room if available”
Juvita007, May 13, 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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