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Mercure Batam

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332 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Reviewed September 15, 2016 via mobile

Good and fast service from the reception when asked if possible to change my room to another which facing the pool.Delicious and fast service by the F&b guys.Many types of food for breakfast.Wifey likes the Sauna and my son love the pool.Highly recomended for family and friends visiting Batam Island.Five star and Two thumbs up for your hotel!👍👍

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Helpful?
Thank TeamSwingapore
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear TeamSwingapore, Warmest Greetings from Mercure Batam. We would like to thank you for your time to provide feedback regarding your stay with us. We look forward to welcoming you back at Mercure Batam with hope that you will always Feel Welcome Best Regards, Mulwardi Tjitra General Manager

Reviewed September 13, 2016 via mobile

Great pool, sauna and steam room, jacuzzi, rooms service and technical support was efficient, great ambiance, Staff was friendly and always smiling, but still got room for improvement, as the hotel is under renovation,

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Helpful?
Thank neeleshr
General_Manager_6178, General Manager at Mercure Batam, responded to this review

Dear Neeleshr, Warmest Greetings from Mercure Batam. We thank you for your time to provide feedback regarding your stay with us at Mercure Batam. I will forward your feedback to my team, and am sure that it will be a motivation to always improve our service. We look forward to welcoming you back, with hope that you will always Feel...

Reviewed September 1, 2016 via mobile

I have bad experience till there is blue black all over my body. And there dun accept credit card. What i know spa actually will relax ur mind n body.. But not this spa.. Its so painful till i ask the staff to stop n do it softer but no she still do it so hard till i cant feel...

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Helpful?
Thank Irah I
General_Manager_6178, Guest Relations Manager at Mercure Batam, responded to this review

Dear Irah I, Warmest Greetings from Mercure Batam. We took your comments seriously and have informed our Spa manager about it. Trainings and corrective actions will be monitored to ensure that our Guest Satisfaction is still met. Best Regards, Guest Relations Manager

Reviewed August 12, 2016 via mobile

Stayed on 3rd floor and the Exexutive room was dated. The toilet sink stopper was not working and deposit box was dusty and dirty. Despite that the room was spacious and carpet was clean and no smell. The bedsheets had a blood stained but the pillow was good. They provide a big size pillow which is very comfy. The bed...

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Helpful?
1Thank Shah K
6178, General Manager at Mercure Batam, responded to this review

Dear Shah K, Greetings from Mercure Batam! May I begin by thanking you for your review about Mercure Batam. I appreciate for your time to give your feedback of your last stay. I am sorry that your experience did not meet your expectations, in overall cleanliness and accommodation, the Wi-Fi connection and an unpleasant smell at the lobby. Please accept...

Jakarta, Indonesia
Reviewed August 11, 2016

This property only suitable for MICE, quiet neighborhood about 1km from Nagoya hills mall, like old hotel around town this hotel only survive from group booking, suitable for family since it has pools, it still under renovation for upper floor which been going on for months, basically it needs upgrade from its furniture and amenities, if you are on budget...

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Helpful?
Thank Pipith L
6178, General Manager at Mercure Batam, responded to this review

Dear Pipith, Thank you for taking the time to tell us about your experience at Mercure Batam. I am sorry that your experience did not meet your expectations, in overall products that still under renovation, our location and services, especially in handling your booking and check in process. Our booking system is online actually, but I have reviewed and identified...

Singapore, Singapore
Reviewed August 3, 2016

This is my first and ever experience stay with Mercure Batam under the Accor Group. So far all the hotels in stayed before were prefect and services rendered were absolutely satisfactory. This particular hotel their front desk for check in and out were horrible they they seems very impatience and not in the mood to serve us and didn't even...

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Helpful?
Thank Sunny L
Mercure_Batam, Front Office Manager at Mercure Batam, responded to this review

Dear Sunny L, Warmest Greetings from Mercure Batam. Thank you for your time to provide feedback regarding your stay at Mercure Batam. Several corrective actions have been taken as well as trainings to our Front Desk Agent. These to ensure Guest satisfations are always met. Best Regards, Ceprianda Front Office Manager

Singapore
Reviewed July 25, 2016

we visited with friends.Good time to stay for relaxing trip.Rooms are quite big and cheaper.Breakfast was delicious and more variety to choose.stayed one day was satisfied.Expected to visit again .Thanks

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Helpful?
Thank chathurika89
Mercure_Batam, General Manager at Mercure Batam, responded to this review

Dear Chathurika89, Warmest Greetings from Mercure Batam. We would like to thank you for your time to provide feedback regarding your stay with us at Mercure Batam. Your comments are shared to our team as motivation to improve our services. Best Regards, General Manager

Kuala Lumpur, Malaysia
Reviewed July 24, 2016

Took 3 rooms and Stayed for 1 night. It located near to Nagoya Hill Mall. But you can consider taking a cab (50,000 Rupiah) if you lazy to walk to the mall. Free-Wifi in rooms and lobby. We requested to change a room because we dont like the room with "smoking" smell. Maybe the previous person over-smoked in the room?...

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Helpful?
Thank RegineSK
Mercure_Batam, General Manager at Mercure Batam, responded to this review

Dear RegineSK, Warmest Greetings from Mercure Batam. We would like to thank you for your time to provide feedback regarding your stay with us at Mercure Batam. Best Regards, General Manager

Reviewed July 6, 2016

I always stay at this hotel during my trip to batam. everything was gd juz tt the rooms need some refurbishment to be done. other den that everything was great. the staffs are friendly and they offered me my welcome drink during my check out as it was missed when i checked in

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Helpful?
Thank Jason E
Mercure_Batam, General Manager at Mercure Batam, responded to this review

Dear Jason E, Warmest Greetings from Mercure Batam. Thank you for your time to write us feedback about your stay. Best Regards, Gompar Panjaitan General Manager

Singapore
Reviewed June 18, 2016

Stayed 2 nights. Room was comfortable and service was good. Breakfast spread was so so but can't complain for the price we paid. Wish they had real fruit juice instead of sugared drink. Limited variety of bread. Location is not ideal but a short taxi ride away. The free shuttle service to shopping mall should be provided in the morning...

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Helpful?
Thank leticiaSpore
Mercure_Batam, General Manager at Mercure Batam, responded to this review

Dear LeticiaSpore, Thank your for your time to provide comments about your stay at Mercure Batam. Best Regards, Gompar Panjaitan General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 

Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: $20 - $34 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Batam 3.5*
Number of rooms: 159
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Also Known As:
Mercure Batam Hotel Batam
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Batam staff and other travelers.
1 question
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Questions? Get answers from Mercure Batam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms in the back building, facing the poor are less noisy. Ask for a newly renovated room for newer furnishings and brighter rooms.”
 of 5 bubbles Fifidog, Sep 19, 2016 | Read review
“Asked for non-smoking room if needed”
 of 5 bubbles RegineSK, Jul 24, 2016 | Read review
“Try not to get a room with a pool view. It will be very noisy.”
 of 5 bubbles robbiel2005, Jun 7, 2016 | Read review
“Take lower floor to avoid sunrise (heat)”
 of 5 bubbles Mikehen7, May 24, 2016 | Read review
“request for the new room if available”
 of 5 bubbles Juvita007, May 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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