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Hotel Novotel Batam

Jl. Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
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584 Reviews from our TripAdvisor Community

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Showing 508: English reviews
Singapore
1 review
4 of 5 stars Reviewed 4 weeks ago

Had a pleasant stay in Novotel. Staff are friendly and helpful. Location is good but breakfast needs improvement. Overall, rooms are clean and room service was fast. Will definitely re-visit and recommend to friends!

Review collected in partnership with Amoma.com

Helpful?
Thank 476morningmouse
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Singapore, Singapore
Level Contributor
2 reviews
3 of 5 stars Reviewed June 11, 2016

Basic. Room spacious and clean. Was expecting more facilities and disappointed that the billiard table and darts are in smoking areas which are not pro-family. Shuttle is only one way. The hotel is located in quite isolated place hence may consider providing more frequent two way shuttle or to other venues as well. One night stay will be more than... More 

Review collected in partnership with Novotel Hotels

Helpful?
Thank Gracelyn57
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2016 via mobile

Stayed 2D 1N, after reading all the reviews decided to give a try but they proved the reviews are accurate. Bad service and worst food quality made us end up food poisoned. When mentioned to reception staff they seems to be used to this comments. No care or concern, offered a one hour late check out. Staffs are not friendly... More 

Helpful?
Thank KashRayven
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Travelers are raving about these Batam hotels

State of Sao Paulo
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 6, 2016

I recently stayed at Novotel Batam. Booked two rooms and was given an upgrade of both rooms. The room size was big and bed comfortable. But wished the toilet could have been bigger. The hotel space was really large and was wondering if more spaces could have been used for the rooms. The guest reception was exceptionally helpful, though I... More 

Helpful?
Thank Dian37
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 4, 2016 via mobile

Good service, warm welcome. My favourite hotel to stay whenever I am in Batam. The breakfast spread is not so fantastic but the chef cooks good egg omelettes! Glad to be upgraded to executive room. Will recommend to friends should they want to come to batam. Happy to be back here again!

Helpful?
Thank Jane A
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 1, 2016 via mobile

The hotel location is reachable, close to nagoya hills and also harbour bay if you want to go to singapore by boat. The room itself is clean, not too big, and have bath tub inside so a plus one for me. Breakfast tastes mediocre, not too many choices..also the room service needs to be improved for better quality. Overall if... More 

Helpful?
Thank Pauwlla
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 30, 2016

very good service, facilities, and restaurant. but unfortunately, the hotel's style is outdated. they should renovate their hotel's building style to be more modern and edgy. Overall, they have awesome service, receptionist, and restaurant with delicious cuisine.

Helpful?
Thank Erista M
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 26, 2016 via mobile

I stayed there for three nights in May. The staff were not well trained and not precessional. I waited for twenty minutes for check out which is something beyond my endurance. I requested for the electronic invoices at the front desk but not received 8 hours afterward. I called them and not answered, I wrote to reservation@novotelbatam.com and not responded.... More 

Helpful?
Thank MZ S
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 

Additional Information about Hotel Novotel Batam

Address: Jl. Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: $35 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Batam 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel
Hotel Style:
#11 Luxury Hotel in Batam
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