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KTM Resort Batam

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KTM Resort Batam
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255 Reviews from our TripAdvisor Community

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Showing 230: English reviews
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Reviewed 1 week ago NEW

We had a wonderful experience at this resort and facing the full view of Singapore. Apart from the slow waiting time at the reception during check-in, everything was perfect. The reception ladies were also doing their best perhaps short handed when everyone checked out at the same time. Food and drinks were awesome and staffs were friendly too. Definitely returning...

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Helpful?
Thank Bernard G
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Bernard G, Warmest Greetings from KTM Resort! Thank you for your feedback. Glad to hear that you like the resort and thank you for your understanding of the waiting time. We will post your review to the staffs about your positive feedback. We hope to see you again at KTM Resort anytime. Should you need further assistance, please do...

Reviewed 1 week ago

Didn't stay at this resort but came here to visit the huge quan Yin statue,very beautiful singapore view.If you have plans for a vacation i recommend you that to try this resort. all staff very helpfully.you will enjoy your holiday .

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Helpful?
Thank aguz m
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Aguz M, Warmest Greetings from KTM Resort! Thank you for your valuable feedback. We are glad to hear that you like the resort. We will be honored to serve you at KTM Resort anytime. Should you need further assistance, please do not hesitate to contact us. Thank you. Best Regards, Jessy

Bengaluru, India
Reviewed 1 week ago via mobile

Have stayed here for a night in the room by the sea booked via agoda. Check in process was smooth room was good and clean. No bath towels in the room had to ask for it and need to remind the operator for 45 minutes to provide the towels and moreover they dont respond to your call from the room...

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Helpful?
Thank Mathew_Wayd
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Mathew_Wayd, Warmest Greetings from KTM Resort! Thank you for your valuable feedback. It is out of our standard for not providing towels in the room. We have posted your feedback to our Housekeeping Department and we will ensure this matter do not happen anymore. Sorry for the inconvenience caused. We will be honored to welcome you back again at...

Reviewed 3 weeks ago

Didn't stay at this resort but came here to visit the huge Guan Yin statue, my parents love it~ The view is nice (can even see Marina Bay Sands), maybe can consider staying here for our next visit. We wanted to have a drink at the restaurant due to the warm weather, but was rejected as the staff mentioned it...

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Helpful?
Thank Kwan Ling T
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Kwan Ling T, Warmest Greetings from KTM Resort! Thank you for your feedback. We are glad to hear that your parent love the resort. We do allow guest to enter the restaurant and it is open to public. Some area is only available for in house guest such as swimming pool area and Ombak bar which need to be...

Reviewed 3 weeks ago via mobile

There's worse services provided.First day check in, door's room was spoiled.Even second day, we went back ours room also can't open it.Last day, check on 12pm but on early morning open ours room without permission.We still stay inside! What's the services provided to us! What's the respect?

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Helpful?
Thank Wawa E
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Wawa E, Warmest Greetings from KTM Resort! Thank you for your valuable feedback. Some of the doors are quite difficult to be open due to the condition occur near to the sea. Our Reception and Housekeeping will be available for 24 hours if guest need any help and we can also change the key if the problem persists. We...

Batam, Indonesia
Reviewed 3 weeks ago

This place call KTM Resort its located in Sekupang Batam not far away from Sekupang Ferry Terminal International . This resort has nice see view and some of the stuff you can see over there . There is Kwan Im goddess statue quiet tall and big and some of seefood restaurant closely to the resort . if you want to...

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Helpful?
Thank BatamPrivateTours
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear BatamPrivateTours, Warmest Greetings from KTM Resort! Thank you for your feedback. We appreciate your time to write this feedback. Should you need further assistance, please do not hesitate to contact us. Thank you. Best Regards, Jessy

Reviewed 4 weeks ago via mobile

Spent 2D/1N at ktm resort with friends this cny weekend. 1st day spent citytour, quite ok not expecting too much. The guide was helpful in explaining the details of the tour, but halfway the tour mic malfunctioned, we did tell him, but no use, so we are still guessing what is he saying. Tour around the area via bus, eg,...

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Helpful?
Thank japps123
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Japps123, Warmest Greetings from KTM Resort! Thank you for your time to write this feedback. We understand the visible presentation of the Restaurant. We are currently in progress of improving it to have better presentation and increase the ambience for the guest. We apologize for your discomfort during the SPA session. We have noted your feedback to SPA Villa...

Singapore, Singapore
Reviewed 5 weeks ago

Stayed for two days in a double bed room. Room is decent. Can see Marina Bay Sands and Singapore Flyer from Balcony. Have water games like Jet Ski, Banana boat and few other things. Paint ball court is good and we had fun while playing. Breakfast menu is not upto the mark. Swimming pool is little congested and there is...

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Helpful?
Thank HariKrishna235
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Harikrishna235, Warmest Greetings from KTM Resort! Thank you for you valuable feedback. We noted for your feedback on breakfast. We will let the Food and Beverage Department know about your feedback and to evaluate the breakfast menu. We have several packages of SPA. All SPA menu is available at the reception. Should you need further assistance, please do not...

Singapore, Singapore
Reviewed January 7, 2017

Room was clean, and recreation for one night stay was just nice.The place was far from city center so be prepared to pay high price for your sea foods dinner at the resort.But I was wrong from my expectations that since it was a sea side resort, I can swim in their beach. The beach is not sandy and clean...

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Helpful?
Thank leonpanilos
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Leonpanilos, Warmest Greetings from KTM Resort! Thank you for your feedback. We appreciate your valuable feedback and we promise to develop more facilities and service to achieve better customer satisfaction. Should you need further assistance, please do not hesitate to contact us. Thank you for staying at KTM Resort. We hope to see you again. Best Regards, Jessy

Singapore, Singapore
Reviewed January 5, 2017 via mobile

The swimming pool was really small. Eating areas were few. Booked a Seaview cottage which was nice. The beach was barely a beach. The pool table seemed like it wasn't open for public use. Don't lose the cards as they charge for it if lost. Karaoke room was good! Huge and they charge a room rate and not on per...

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Helpful?
Thank Chantelneo
JessyKoh, Guest Relations Manager at KTM Resort Batam, responded to this review

Dear Chantelneo, Warmest Greetings from KTM Resort! Thank you for your feedback. Our Karang Seafood Restaurant serves variety of foods and Ombak Bar served Western cuisine. The pool table is opened for guest and public as well. It is covered to maintain the the pool tables. Guest can inquire to our staff so they will be able to open it...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
All accommodations at KTM Resort are designed in a Balinese style and fully furnished with everything guests need for a perfect stay, including location. Retreat yourself with fresh seafood while enjoying the breathtaking views of the sea at the nearby restaurant on stilts which can accommodate up to 1,000 people. Take this opportunity to explore the iconic Kwan Im Statue towering over 23 meters high. The activities feature water sports, billiards and karaoke rooms, swimming pools, BBQ pits, mahjong, card games, and the all-time favorite - night-squid fishing. If guests are looking for a holiday destination that will keep you from the busy world and place you in quaint tranquility, then KTM Resort is the best option for you. ... more   less 

Additional Information about KTM Resort Batam

Address: Jl. Kolonel Soegiono | Tg. Pinggir - Sekupang, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: $33 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — KTM Resort Batam 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Pt. Ktm Resort - Batam Hotel Batam
Hotel Style:
#6 Top resorts Hotel in Batam
#17 Spa Hotel in Batam
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Questions & Answers

Here's what travelers have asked, with answers from KTM Resort Batam staff and other travelers.
31 questions
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Questions? Get answers from KTM Resort Batam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“roystonea/family cottage”
 of 5 bubbles aguzm2016, 1 week ago | Read review
“Without the ferry and ground transport package it's an expensive hotel for Batam with poor rooms.”
 of 5 bubbles Papalite, Dec 9, 2016 | Read review
“take the sea facing villas, Closer to the Lobby and Restaurant”
 of 5 bubbles 519shaheers, Nov 20, 2016 | Read review
“Sea front room”
 of 5 bubbles Maduka_Jayawardana, Nov 1, 2016 | Read review
“If you're travelling with children, better do not opt for seafront villas as its too cramped.”
  • View from seafront villa
  • View from seafront villa
 of 5 bubbles 117robinj, Oct 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question