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Hotel Ciputra World Surabaya

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Traveler (580)
Room & Suite (302)
Dining (134)
Ratings and reviews
Certificate of Excellence
  • Excellent53%
  • Very good34%
  • Average10%
  • Poor2%
  • Terrible1%
Travelers talk about
“rooftop pool”(14 reviews)
“grand deluxe”(10 reviews)
“shopping mall”(29 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Free Breakfast
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness center
Concierge
Spa
5 Star Hotel
Welcome to Hotel Ciputra World Surabaya, a five star luxury hotel managed by the award winning management company Swiss-Belhotel International. Strategically located adjacent to Ciputra World Mall, the most urbane shopping mall in Surabaya, the hotel is one of the city's signature...
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Location and contact
Jl. Mayjend Sungkono no. 89, Surabaya 60224, Indonesia
5.2 miles to Juanda Airport
13 restaurants are within a 0.25 mile radius
View nearby attractions and restaurants
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Rooms
Aug 2Aug 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (424)
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284 results
Traveler rating
150
92
29
8
5
Traveler type
Time of year
LanguageEnglish
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150
92
29
8
5
Show reviews that mention
All reviewsrooftop poolgrand deluxeshopping mallgallery restaurantstar hotelgreat hotelmassage roombreakfast buffetglass doorconcierge staffnice city viewwelcome drinkhot waterbig mallthe ground floorbooked roomsroom service
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1 - 5 of 284 reviews
Reviewed 1 week ago via mobile

I stay during weekend and it was awsome !! Keep up the good Job Chef and the Restaurant Manager. The pastry wa great, but you can improve by put a warming light. The room was incredible, thank for upgrading my room.More

Thank Benny T
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 1 week ago

Dear Guest, Thank you for your recent stay and for positive feedback here on TripAdvisor. It was a pleasure to share your comments this morning with the team and especially our Executive Chef and Restaurant Manager enjoyed your kind comments and suggestion. We will look...More

Reviewed 1 week ago via mobile

This is a hotel that is adjacent to one of the upper-class shopping mall in Surabaya. Location is very convenient. We stayed at the Grand Deluxe room. This is a relatively new hotel so the cleanliness is still good. The room and bathroom is a...More

Thank Frankie V
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 1 week ago

Dear Valued Guest, Thank your for staying with us and for taking time to write this very nice online review. We are so happy to learn that you enjoyed your stay and that you like our room and service as well as the location connected...More

Reviewed 2 weeks ago via mobile

The interior of this hotel is great and modern. The room is very cosy and spacious. The bed is nice. You get more than average facilities and toiletries. The breakfast is nice and offers quite wide selections from main courses to desserts. The pool is...More

Thank Grace O
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 2 weeks ago

Dear Guest, Thank you for your recent visit and for this beautiful online feedback. It is great to hear that you like our design as well as the layout of the rooms and other facilities as well as the location attached to the Ciputra World...More

Reviewed 2 weeks ago

I am so glad I got a chance to stay in this hotel after a quite average stay in Bromo. Although I only stayed here for one night, it was a very nice experience. I love the bed and the pillows - had a nice...More

Thank Anastasia W
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 2 weeks ago

Dear valued Guest, Thank you for staying with us recently and for taking the time to write this very nice and detailed online review. We are so happy to hear that you were able to enjoy your stay, and that you like the amenities and...More

Reviewed 4 weeks ago via mobile

The hotel is luxurious and modern. The suggestion room upgrade was really brilliant solution for us to relax our body from long journey. The staff explained clearly about upgrade room and its benefits.More

Thank niyusni
Response from Christiane W, General Manager at Hotel Ciputra World SurabayaResponded 4 weeks ago

Dear Guest, Thank you for staying with us and for taking the time to share your experiences here online. We enjoyed reading that you like the style of the hotel and our service. I will share your comment with the team to further encourage them...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Wheelchair access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
$52 - $97 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Surabaya
#12 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$52 - $97 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Surabaya
#12 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveler (580)
Room & Suite (302)
Dining (134)
Pool & Beach (51)
Amenities (35)
Business Center & Event Rooms (20)
Questions & Answers
Ask a question
seowfen
June 14, 2018|
AnswerShow all 5 answers
Response from Christiane W | Property representative |
Good morning, Dear valued Guest, Thank you for your kind inquiry. As correctly responded by some loyal guest already, it is correct that we do have smoking rooms available and you'd need to please mention your preference... More
0
Votes
WaywardSoul999
May 31, 2018|
AnswerShow all 2 answers
Response from Christiane W | Property representative |
Dear valued Guest ! Thank you for your question. Only the Grand Deluxe Category has the Glass Bathroom partition. Deluxe and Superior Deluxe have a regular door, also some of the Suites. Thanks again and we are looking... More
1
Vote
Gwenneth S
April 7, 2018|
AnswerShow all 6 answers
Response from Christiane W | Property representative |
Good Morning from Hotel Ciputra World Surabaya and apologies if our response comes late. I was unfortunately not receiving a notification about this new alert. Thank you for your kind inquiry about weekend rates and... More
0
Votes
Room Tips
"1509 the room is city view"
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"Ask for non-smoking room if required"
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"Just avoid being close to lifts, though they are quite silent."
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"Grand Deluxe and Suite Type are using glass in the bathroom, suitable for couples & honeymooners."
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