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Hotel Ciputra World Surabaya

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Jl. Mayjend Sungkono no. 89, Surabaya 60224 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (879)
360
Panoramas (8)
Room & Suite (307)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Ciputra World Surabaya
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 355 hotels in Surabaya
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to Hotel Ciputra World Surabaya, a five star luxury hotel managed by the award winning management company Swiss-Belhotel International. Strategically located adjacent to Ciputra World Mall, the most urbane shopping mall in Surabaya, the hotel is one of the city's signature landmarks. Providing a high quality of service with luxury facilities and personalized attentive service combined with an expedient location, making Hotel Ciputra World Surabaya the preferred choice for discerning travelers, whether in Surabaya on business or leisure. Located on the 8th floor, the hotel lobby and reception area welcome every guest with the warm hospitality and luxurious ambiance of a 5 star international hotel. Featuring ample space for meetings and socializing with elegant surroundings, comfortable sitting area and impeccable service. The drop off area at the ground floor provides convenient access to Ciputra World Surabaya retail and shopping mall.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Kids pool
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Wine / champagne
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Languages Spoken
English, Indonesian
916Reviews21Q+A58Room tips
Traveler rating
  • 575
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Time of year
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Popular mentions
Lucy S wrote a review Sep 2020
Surabaya, Indonesia2 contributions1 helpful vote
Nice hotel and friendly staffs! This hotel has a rooftop pool with a city view, connected with luxury mall and free upgraded room as a bonus. Thanks to Ms Amanda, Tiara and Aulia for having us a smooth check in. We were so satisfied stay here! 😘😘
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Date of stay: September 2020
1 Helpful vote
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Ayu N wrote a review Sep 2020
1 contribution1 helpful vote
Love to stay here,good food, comfortable room within low light,we have high quality rest,and thank you for ms Natasya who handle us with warm n give us an info where to find music store in surabaya,we'll love to stay here on our next visit to surabaya
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Date of stay: September 2020Trip type: Traveled on business
2 Helpful votes
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Gideon Anom Radityo wrote a review Sep 2020
1 contribution1 helpful vote
Very happy with the deal we got for this very nice hotel with great location. The breakfast was good, every member of staff was friendly and helpful, especially the Concierge, Gusti. The room was beyond clean and pretty comfortable. We would love to come back again some other time.
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Date of stay: July 2020
Value
Rooms
Service
Room Tip: better ask the staff to get a good room deal.
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2 Helpful votes
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Sylvia Denada wrote a review Sep 2020
Surabaya, Indonesia1 contribution1 helpful vote
Happy with the extra mile services provided by the concierge/ Endy and the team. Facilities were in good conditions and The Rooms were luxurious clean, comfortable. Breakfast experience was superb and Overall stay exprience was wonderful!
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
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Gesila D wrote a review Sep 2020
2 contributions1 helpful vote
very satisfied staycation with my family during this covid. The room very clean, the covid protocol was worked.The staffs very friendly and helpful, especially Mr Ony for reservation, Mr Ricky Manager Resto in charge who was very helpful and kind during breakfast time, Ms Farah Dibah, and for all the resto staffs you’re amazing.Thank you so much and i’m really sure i will comeback again with my family..
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
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PRICE RANGE
$41 - $72 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
212
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Frequently Asked Questions about Hotel Ciputra World Surabaya
Which popular attractions are close to Hotel Ciputra World Surabaya?
Nearby attractions include Ciputra World Surabaya (0.02 miles), Surabaya Town Square (0.7 miles), and Ereveld Kembang Kuning (0.7 miles).
What are some of the property amenities at Hotel Ciputra World Surabaya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Ciputra World Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Ciputra World Surabaya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Ciputra World Surabaya?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Ciputra World Surabaya?
Conveniently located restaurants include The Avenue Lounge Bar, Citilites Skyclub and Bistro, and Jamoo.
Are there opportunities to exercise at Hotel Ciputra World Surabaya?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Ciputra World Surabaya have an airport shuttle?
Yes, Hotel Ciputra World Surabaya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Ciputra World Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Ciputra World Surabaya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Ciputra World Surabaya?
The staff speaks multiple languages, including English and Indonesian.