Singgasana Hotel Surabaya
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About
4.0
#72 of 196 hotels in SurabayaLocation
3.6
Cleanliness
4.0
Service
3.9
Value
3.9
Singgasana Hotel Surabaya is a convenient 15-minute drive from Surabaya city centre. The hotel features its own outdoor swimming pool and has free Wi-Fi access throughout. Guest rooms at Hotel Singgasana are air-conditioned and fitted with cable TV and a safety deposit box. A minibar, tea/coffee maker and refrigerator are also provided. Singgasana Surabyal has a private recreational centre, tennis court and a jogging track on site. Guests can enjoy massage treatments at the spa & wellness centre. The hotel also provides currency exchange, laundry and dry cleaning services. The in-house restaurant serves a range of Western, Asian and Indonesian dishes. The Juanda International Airport is a short 20-minute drive away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Spa
Concierge
Currency exchange
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Quirky Hotels
Location
Jl. Gunungsari, Surabaya 60242 Indonesia
Getting there
13 Restaurants
within 0.75 miles
1 Attraction
within 0.75 miles
243Reviews7Q+A21Room tips
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Detailed Reviews
To me, this hotel is a home away from home. They truly treat you as a guest. Stayed here three times, for a couple of weeks, while visiting family. Its a green oasis in lively Surabaya. Pool and garden are beautiful and well-kept. We stayed in the executive suite the last time, which we enjoyed a lot. The rooms however could use a refresh. During all visits we had multiple issues with the room, like the toilet not flushing and leakage. Other than that, the hotel is excellent. The restaurant itself would be a reason to come back - all thats on the menu is de-li-cious!
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Date of stay: April 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were here as part of the end our trip to Mt Ijen and Bromo with the intention of just relaxing for the next 2 days. It's the perfect place to do that. The hotel is away from the center of town (but close enough by taxi), there's enough space for kids to run around safely, there's a big swimming pool, snooker table, lots of outdoor dining space. Room was very spacious. Staff were friendly. Indonesian/Asian food was good but the western options were just average. My only complaint is the wifi connection is not good.
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Date of stay: October 2017Trip type: Traveled with family
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from info_singgasana, General Manager at Singgasana Hotel Surabaya
Responded Jan 29, 2018
Thank you for staying with us and for taking the time to review our hotel during your recent stay at the Singgasana Surabaya. We were glad to note that in general you were very satisfied with your stay. We appreciate your kind comments and we look forward to extending our hospitality to you again. Yours sincerely, Budhy Guntur Iriansah General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel with great service and staff. Very reasonable price for spacious and clean rooms and (mostly) great atmosphere. Massive pools, in room / poolside massages are also a nice addition. Food portions are small to Western standards and can take long to prepare.
HOWEVER, the biggest let down is their treatment of animals. The hotel houses several animals around the complex - 2 Lutung monkeys and 2 civets - who are all living in horrid conditions. The monkeys are chained up with no longer than a 1m chain that surrounds a tiny wooden bird house nailed onto a tree that they use for shelter. No bedding, toys, water or food bowls were provided (at least none that I saw of). The civets were held together in a cage that at one point they were desperate to get out of (saw them trying to scratch their way out), also with no bedding or toys and little shelter from the rain.
What began as a pleasant stay with a warm welcome was quickly dampened by this experience. When I confronted the staff, they swiftly defended their actions by saying that Budi, their GM, is in fact a huge animal lover. Somehow I highly doubt this.
Anyway, if you care little about animal rights then this is a great hotel.
Side note: Upon further research I've found out that Lutung monkeys are vulnerable to extinction, just saying.
HOWEVER, the biggest let down is their treatment of animals. The hotel houses several animals around the complex - 2 Lutung monkeys and 2 civets - who are all living in horrid conditions. The monkeys are chained up with no longer than a 1m chain that surrounds a tiny wooden bird house nailed onto a tree that they use for shelter. No bedding, toys, water or food bowls were provided (at least none that I saw of). The civets were held together in a cage that at one point they were desperate to get out of (saw them trying to scratch their way out), also with no bedding or toys and little shelter from the rain.
What began as a pleasant stay with a warm welcome was quickly dampened by this experience. When I confronted the staff, they swiftly defended their actions by saying that Budi, their GM, is in fact a huge animal lover. Somehow I highly doubt this.
Anyway, if you care little about animal rights then this is a great hotel.
Side note: Upon further research I've found out that Lutung monkeys are vulnerable to extinction, just saying.
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Date of stay: February 2015Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
surabaya, 00.45 pm
i'm still waiting for almost 2 hours for my last night reservation...
and till now the room still not ready....
there's no welcome drink... there's no smile....
better changed your FO desk officers la...
i'm still waiting for almost 2 hours for my last night reservation...
and till now the room still not ready....
there's no welcome drink... there's no smile....
better changed your FO desk officers la...
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Date of stay: May 2015Trip type: Traveled on business
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horrible service. My sister's wedding reception was ruined because of the unprovessional service. The reception was held poolside, but rain came and they do nothing to help. The air conditioner not working. Staff not coming when we call them to our hotel room.
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Date of stay: February 2013Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was attracted to stay at this hotel due to its low rate ( less than USD50/= a night! ). Upon arrival, I was shocked at the condition. It was old and worn out and not maintained. The rooms are dimly lit and very dirty with no amenities. The bed smell.
I hardly see any guest checking in. Hotel claims it is a Hilton but I doubt it. Upon checking in and seeing this condition, I check out immediately and went to stay at the Shangri-La instead.
Avoid this hotel at all cost.
I hardly see any guest checking in. Hotel claims it is a Hilton but I doubt it. Upon checking in and seeing this condition, I check out immediately and went to stay at the Shangri-La instead.
Avoid this hotel at all cost.
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Date of stay: May 2005Trip type: Traveled on business
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at singgasana about end of october 2014 attending my friend wedding, im lucky i can experience to stay at this wonderfull place, it was hot day when i visit there,i thougt our room were ready for us but we need to wait about 1 hour to get our room done, it was busy period, im surprise to get to the room we need to walk quiet a while from the lobby....and the air con was not cool enough in my room, but thats ok as long as im not sweating.
The wedding dinner was good, overall it was a great experiance once again for me.
The next morning we experiance the for breakfast, the food is good a lot of variety and it was good ending for us which is what we want is a good breakfast to start a new day. But only the cook was there, no restaurant staff??
The wedding dinner was good, overall it was a great experiance once again for me.
The next morning we experiance the for breakfast, the food is good a lot of variety and it was good ending for us which is what we want is a good breakfast to start a new day. But only the cook was there, no restaurant staff??
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Date of stay: October 2014Trip type: Traveled with friends
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from info_singgasana, General Manager at Singgasana Hotel Surabaya
Responded Nov 13, 2014
Dear Mrs, Marchelly b Thank you for staying with us and we appreciate your kind comments. I have shared your comments with all concerns and allow appropriate action to be taken. I was certainly disappointing to hear your experience. I do however value your comments as these enable us to maintain the standards you expect from Singgasana Hotel Surabaya. Please accept my apologies and thank you for your understanding. With best regards, Budhy Guntur Iriansah General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Likes:
- Room size: stayed in the executive suite, massive space. Had a peek at the deluxe, also spacious. Hey it is after all a former Hilton.
- Outdoor ambiance, lots of trees, really helps to cool the Surabaya heat. Nice to sit down and just enjoy the breeze.
- Reputable taxi available, drivers were helpful, friendly. has both the regular sedan taxi and the VIP Hyundai van, nice.
-Comfy bed, and sofa..
Dislikes:
- Everything's in decay or..going there... had the old fire alarm cemented over, ugh..ugly scene..at least disassemble it first!
- Bland breakfast, croissant was tough, did not try the rice dish. Also it doesn't have Surabaya's unique food like nasi pecel or rawon in the menu, anywhere..disappointing.
-To top it off, the service. From around 20 staffs I met, only 3...maximum 5 greeted or smiled, the rest just trot by. Major disappointment :(
- Room size: stayed in the executive suite, massive space. Had a peek at the deluxe, also spacious. Hey it is after all a former Hilton.
- Outdoor ambiance, lots of trees, really helps to cool the Surabaya heat. Nice to sit down and just enjoy the breeze.
- Reputable taxi available, drivers were helpful, friendly. has both the regular sedan taxi and the VIP Hyundai van, nice.
-Comfy bed, and sofa..
Dislikes:
- Everything's in decay or..going there... had the old fire alarm cemented over, ugh..ugly scene..at least disassemble it first!
- Bland breakfast, croissant was tough, did not try the rice dish. Also it doesn't have Surabaya's unique food like nasi pecel or rawon in the menu, anywhere..disappointing.
-To top it off, the service. From around 20 staffs I met, only 3...maximum 5 greeted or smiled, the rest just trot by. Major disappointment :(
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Date of stay: April 2013Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: if possible, try not to pick a room closest to the poolside. When there's an event there, the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One of our friends got married in this hotel, so we went and stayed there for some days.
The hotel is a former Hilton hotel, and everything is used but still working. The hotel rooms are very big and have a lot of them going for it.
The hotel is rated 4 stars, but with some serious renovation could become 5 stars again.
The hotel is setup bungalow style, with everything on the same level situated around a pool/park area.
There is free wifi in the lobby and pool area. The food is good, and breakfast is fine.
If we ever visit Surabaya again, I would not mind staying in this hotel again.
The hotel is a former Hilton hotel, and everything is used but still working. The hotel rooms are very big and have a lot of them going for it.
The hotel is rated 4 stars, but with some serious renovation could become 5 stars again.
The hotel is setup bungalow style, with everything on the same level situated around a pool/park area.
There is free wifi in the lobby and pool area. The food is good, and breakfast is fine.
If we ever visit Surabaya again, I would not mind staying in this hotel again.
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Date of stay: April 2011Trip type: Traveled as a couple
Value
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
i choose this hotel at first because there is no more room at Java Paragon at this period. i got executive suite for US$90 or RP.900.000,-. the receptionist was great, the bell man friendly and give us clear explanation about the hotel. the room is not so large for executive standard with living room, one king size bed, one bath room with shower and bathtub. the room is OK. Lil bit old and need maintenance.the room is so clean but smell like and old wood.everything is so so until we got breakfast in the morning.we got break fats at 6.30..the restaurant crowded already..but no waitress/waiter...nobody give the guest a service. no one offering you coffee or tea...there is 3 waitress&waiter but they are busy talking and laughing together...the egg corner ready so late like 7 am in the morning.really bad breakfast experience.the swimming pool was large but the water not so clean better you avoid to swim on it. the fitness center hidden,small and seems broken.i don't recommended this hotel to anybody.better you choose JAVA PARAGON to stay in Surabaya. its so much better
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Date of stay: August 2010Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, as far as I know, superior room equipped with shower not bath tub. TV cable is available in all room types
Sorry, i did not see any tennis court there...
I don't know how is disturb you but maybe the hotel want to made some interest area for guest. Yes there is two monkey are chain at two sparated tree and limit facility. And my kiddos didn't like it, scared when we just walk a cross them. My room just next to that tree, little bit noise.
"If you are non-smoker, choose the non-smoking room, since the room that allowed smoking can leave the smoke odor from previous guest."Read full review
""special offer" rooms booked online, may not be as good as the others, but are OK"Read full review
"All rooms are quite. Some rooms may be too far from the main facilites (lobby, restaurant, fitness centre, etc)"Read full review
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Singgasana Hotel Surabaya
What are some of the property amenities at Singgasana Hotel Surabaya?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Singgasana Hotel Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Singgasana Hotel Surabaya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Singgasana Hotel Surabaya?
Yes, free parking is available to guests.
Are there opportunities to exercise at Singgasana Hotel Surabaya?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Singgasana Hotel Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Singgasana Hotel Surabaya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Singgasana Hotel Surabaya accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.