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    Mercure Surabaya

    Jl. Darmo 68-78, Surabaya 60264, Indonesia
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    12/3/2017 12/4/2017
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    Traveler (277)
    Dining (81)
    Room & Suite (77)
    Quest Hotel Surabaya
    322 reviews
    #57 of 136 hotels in Surabaya
    0.06 mi
     
    Artotel Surabaya
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    Amaris Hotel Bintoro
    23 reviews
    #40 of 136 hotels in Surabaya
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    Hotel Majapahit Surabaya managed by AccorHotels
    838 reviews
    #1 of 136 hotels in Surabaya
    1.7 mi
     
    Overview
    • Excellent20%
    • Very good53%
    • Average20%
    • Poor5%
    • Terrible2%
    Travelers talk about
    “pizza hut” (8 reviews)
    “new building” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Golf course
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (697)
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    131 - 135 of 445 reviews

    Reviewed January 2, 2016

    we were assisted as a priority guest. they provide us a new furnished room in the new building..cozy and modrn romantic room. breakfast was so accor, full of choice including great coffee along with. hadn't have sufficient time to swim, so i didn't know the...More

    Review collected in partnership with Accorhotels.com
    Thank Ridwan K
    Response from Sugito A, General Manager at Mercure SurabayaResponded January 5, 2016

    Dear Mr. Ridwan, Thank you for your support toward Mercure Grand Mirama Surabaya. We are very happy to hear that you like our new room and breakfast menu during your stay. Hopefully we satisfied your needs and meet your expectation with our best services and...More

    Reviewed January 2, 2016 via mobile

    Stayed here for 2 night. Booked 4 rooms. Upgraded to premier superior room which is in the new building with new design. However the new room is smaller than then the old one, soundproof is very very poor. The fridge is not working during our...More

    Thank Arief H
    Response from Sugito A, General Manager at Mercure SurabayaResponded January 10, 2016

    Dear Mr. Arief H, Thank you for your support toward Mercure Grand Mirama Surabaya. We are deeply apologizing for several things that made your stay inconvenient. Very appreciate your critisms and we absolutely will talk about those matters to our Management. We will continue to...More

    Reviewed January 1, 2016

    This isn't my first stay here but will probably be my last. The fridges in the rooms are nothing but a black box with a fan inside them and a glass window on the front. They do not keep anything cold at all. It's not...More

    Thank Blake M
    Response from Sugito A, General Manager at Mercure SurabayaResponded January 10, 2016

    Dear Mr. Blake M, Thank you for your support toward Mercure Grand Mirama Surabaya, We are very appreciate your reviews for our hotel. We apologize for the inconvenients you had during your stay. We absolutely have talked about these matters to our Management to have...More

    Reviewed December 29, 2015

    I stayed here for one night and was impressed with the room in the new buildings. All seems new, the wall on the hallway to the lift was interesting (i personally like it) and the room was also clean and well decorated. I received a...More

    Thank artmanus
    Response from Sugito A, General Manager at Mercure SurabayaResponded January 5, 2016

    Dear Mr. Art M, Thank you for your support toward Mercure Grand Mirama Surabaya. We appreciate very much your positive reviews. Hopefully we could always give the best services and have best facilities to meet everybody best expectation. We will forward your suggestion to management...More

    Reviewed December 29, 2015 via mobile

    Quite a favourite hotel, tried to book twice in my previous visits to Surabaya but it was full and finally this time I succeeded. Stay one night in premier room at the new tower. Modern, neat and comfortable. It was definitely better than the rooms...More

    Thank Bobby S
    Response from Sugito A, General Manager at Mercure SurabayaResponded January 5, 2016

    Dear Mr. Bobby, Thank you for your support toward Mercure Grand Mirama Surabaya. We are very delighted to meet your criteria and expectation as the only choice when you visit Surabaya. Superior Premiere Room is our new type of room in Mercure Grand Mirama Surabaya....More

    Quest Hotel Surabaya
    322 reviews
    #57 of 136 hotels in Surabaya
    0.06 mi
     
    Artotel Surabaya
    497 reviews
    #7 of 136 hotels in Surabaya
    0.4 mi
     
    Amaris Hotel Bintoro
    23 reviews
    #40 of 136 hotels in Surabaya
    0.10 mi
     
    Hotel Majapahit Surabaya managed by AccorHotels
    838 reviews
    #1 of 136 hotels in Surabaya
    1.7 mi
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Outdoor pool
    • Golf course
    Details
    • Price range
    • $34 - $67 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 Business Hotel in Surabaya
    • #16 Spa Hotel in Surabaya
    • #18 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 257
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Priceline, Cancelon, TripOnline SA, Travelocity, Hotwire and Orbitz so you can book your Mercure Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Mercure Surabaya Hotel Surabaya ,
    • Mercure Surabaya Java
    Add Photo Photos
    Traveler (277)
    Dining (81)
    Room & Suite (77)
    Pool & Beach (16)
    Hotel & Grounds (189)
    Bathroom (16)
    Family and Play Areas (6)
    Business Center & Event Rooms (4)
    Nearby
    Sponsored by:
    Amaris Hotel Bintoro
    23 reviews
    .10 miles away
     
    Artotel Surabaya
    497 reviews
    .35 miles away
     
    Quest Hotel Surabaya
    322 reviews
    .06 miles away
     
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    Ask a question
    Questions & Answers
    Bayu S
    November 30, 2016|
    AnswerShow all 7 answers
    Response from Sugito A | Property representative |
    Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
    0
    Votes
    TobyMoeckel
    October 19, 2014|
    AnswerShow all 4 answers
    Response from Sugito A | Property representative |
    Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
    0
    Votes
    Room Tips
    "they have new wings, choose this one"
    Read review
    "I stayed on the 7th Floor which is non - smoking. The top floors (14-10) are smoking i'm sure."
    Read review
    "Our room was fine and quiet. Not sure about any of the others"
    Read review
    "Ask for their new wing."
    Read review
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