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Mercure Surabaya

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Mercure Surabaya
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599 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Jakarta, Indonesia
Reviewed 2 days ago NEWvia mobile

One night stay for business. The room was quite good with clean bathroom. Nice welcoming treat for free bar. But the TV screen looked too small for me. I tried to have dine-in at Lan Hua restaurant. The food was very tasty, ducking and soup... Next morning went to gym, the facility was good and complete but treadmills were broken....

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Helpful?
Thank Ata163
Singapore
Reviewed 4 days ago NEW

Foremost, I am a platinum member of the Accor group. Booked the hotel with breakfast however, upon check in was told that breakfast was not included. Made the Front desk lady check again and she came back saying not included. Then I requested for the Duty Manager and made him check again hoping they can redeem themselves. He then came...

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Helpful?
Thank Addy68
Singapore, Singapore
Reviewed 5 days ago NEW

Always feel good whenever back to this hotel. The hotel in good location, the room with adequate space & all the staffs are very courteous, friendly & always provide the best service! This time round would like to specially mentioned the 2 training waiter from the breakfast restaurant, which is Holi & Bahal(hope I pronounce their name correctly). This 2...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank AlfredTanJB
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Alfred Tan , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Sydney, Australia
Reviewed 5 weeks ago

We did not get towels in the room for 2 days in the row although we had reported to the duty manager and he guaranteed it won't happen. However, it did happened again. The day we wanted to check out we called to ask for a bell boy to help us with the luggage. However, no one came and we...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jaywongso
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Jay Wongso, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Balikpapan, Indonesia
Reviewed November 28, 2016

Overall is very good, Room is very cleanliness and good services with additional service room with complimentary. Provision breakfast menu also has many menu choices such as western and traditional menu Please refer to hotel reservations can be given include breakfast for 2 persons and children, do not need additional charge. This will be the value-added of Mercure Surabaya Please...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank raymondh2342016
jakarta
Reviewed November 14, 2016

On second day , they don't give us all towels . 8 Years ago I also have big complaint to the housekeeping, they do not clean the room when i came back at 19 pm. During peak hour in breakfast , personal cannot serve in time.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank yandys2016
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Yandys, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Jakarta, Indonesia
Reviewed November 11, 2016 via mobile

I was stay for 3 nights in this Hotel for my monthly business trip to Surabaya. This is my first chance to visit & stay back in this hotel after it was renovated (quite a long time not come to here). I was get the room in old building in pink style (It was so girly). Room was wide and...

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Helpful?
Thank Katie1611
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Ibu Katie , We very much appreciate your comments regarding your stay at the Mercure Surabaya. We are delighted to read that you enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We also noted for your experience about our...

Tangerang, Indonesia
Reviewed November 10, 2016

Cozy room for either resting or do a bit of work during vacation. Small and nice pool where my kid and I enjoyed very much. Also loving the Indonesian food served for breakfast. Fast check-in as well.

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Helpful?
Thank Davidewata
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Davidewata,, We very much appreciate your comments regarding your stay at the Mercure Surabaya. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will personally share...

Yogyakarta, Indonesia
Reviewed November 5, 2016

I stayed one night with my family in their twin room and it was huge. Each bed is big and has many pillows. The bathroom is big as well. Breakfast was average, some was delicious but there were several foods that tasted bland. The location is strategic, near McD, KFC, Pizza Hut, also Carls Jr. and is in the middle...

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Helpful?
Thank Gabriella_Hendarto
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Gabriella Hendarto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Melbourne, Australia
Reviewed November 4, 2016

I was a bit disturbed by the dried, spat-out toothpaste of the previous guest in my bathroom sink. I'm a bit of a germaphobe so this really made me feel a bit yuck while staying there. More caution should be taken with cleaning the rooms. Additionally, the shower was also quite grotty. The room's design is nice, and the concierge...

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Helpful?
Thank Nixie W
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Nixie, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, International, Indonesian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jln. Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $36 - $47 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Business Hotel in Surabaya
#12 Spa Hotel in Surabaya
#14 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Surabaya staff and other travelers.
2 questions
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1 month ago

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Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Superior room is spacious”
 of 5 bubbles SigitPra, Oct 14, 2016 | Read review
“KFC/Dominoes/Pizza Hut is at walkable distance”
 of 5 bubbles 27arunj, Sep 8, 2016 | Read review
“Superior Rooms in the new wing”
 of 5 bubbles AlanMichaelWard, Aug 6, 2016 | Read review
“Before checking in, go and check the rooms!”
 of 5 bubbles AjayG547, Mar 2, 2016 | Read review
“Consider the new wing, which has more levels but the rooms may be a bit smaller.”
 of 5 bubbles Fresco09, Jan 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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