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Mercure Surabaya

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Mercure Surabaya
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555 Reviews from our TripAdvisor Community

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Showing 365: English reviews
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed here for two night and arrived late around 8 PM. The reception staffs were very nice and very helpful. They gave me a welcome drink which was so pleasant. I was impressed with the beautiful breakfast with selection in both local and Western food. as I am Indonesian, I am so happy to find my traditional food which... More 

Helpful?
Thank Beni P
Vancouver, Canada
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here just for a night and arrived late, but still got a nice welcome. The rooms were good with basic amenities. They had a great breakfast with lots of selection in both local and Western food.

Helpful?
Thank F S
Cardiff, United Kingdom
Level Contributor
192 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a Silver Accor card holder I'd tried the two Ibis previously in Surabaya so was ready for a change. The welcome was warm and professional and my Superior Room was very pleasant and well furnished. Special thanks to the Front Desk Manager AGUSWANDI for getting the mantenance team to repair my glasses as one lens had come out -... More 

Helpful?
Thank AlanMichaelWard
Bangkok, Thailand
Level Contributor
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Not impressed with our stay this time. Our room was in the old section of the hotel. The room condition was bad; there was a big bug in our room. We could not also close the shower door as the seal fell off...

Review collected in partnership with Accorhotels.com

Helpful?
Thank Jannie004
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Jammie, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We keep continous to upgrade our product & facilities, I will ensure that our pest control will doing more aften inspect to all... More 

Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was staying for 2 nights at this hotel with my parents, whose both are 70+. The staff si very friendly, helping me to find a suitable rooms that is not far from lift. Amenities are standard, but no non slippery mat in the bathroom, which a bit of dissapointing. Car park is very annoying. I was there on the... More 

Helpful?
Thank Krisetiadi
Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Gonna make this as brief AF. 1) Room is great, too bad the channel's broadcast quality is quite bad 2) Nice selection for breakfast, taste is not bad 3) Hotel ambient is nice 4) Location is strategic, in the main road 5) Lot's of trees in the area, didn't feel like you're in the middle of the city, and I... More 

Helpful?
Thank EAdhinianto
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Mr EAdhinianto, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our room facilities, I will thank the personally on your behalf and your kind words will be pass to our team and in... More 

Denpasar, Indonesia
Level Contributor
73 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I attended a gathering event held at this hotel last month. The venue was good with great staff. However, I noticed that the food prepared by the hotel's kitchen team did not seem fresh, which according to the event organiser was inclusive in the deal. It brought down the whole experience.

Helpful?
Thank Bram W
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Bram W, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive a feedback from our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

The staffs in Reception, Restaurant were excellent, the hotel was very clean, the choices of breakfast also excellent. But, fitness facility need to be upgraded. I was using the treadmill when while the speed reaching 10.5, suddenly it stop, very dangerous. But overall the service were excellent.

Helpful?
Thank Adi P
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Mr Adi P, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our services, restaurant and choice of breakfast, I will thank the personally on your behalf and your kind words will be pass... More 

Semarang, Indonesia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 20, 2016

After the renovation, the hotel is back to be the choice for a stay in Surabaya. Staff were friendly, the location is right in the heart of the city, convenient transportation to all destinations, are all the privilege of this hotel. And last but not least, renovation will complete your satisfaction of your stay.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Soerjo H
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Mr Soerjo H. May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our room facilities, I will thank the personally on your behalf and your kind words will be pass to our team and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: International, Asian, Indonesian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jln. Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $35 - $51 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Business Hotel in Surabaya
#12 Luxury Hotel in Surabaya
#12 Spa Hotel in Surabaya
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