We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Mercure Surabaya

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Mercure Surabaya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

565 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 373: English reviews
Jakarta, Indonesia
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

My first time stay here in Surabaya. Decided to choose this because of my Le Club member & wanna try it. Apparently it's not as my expectation. The room was looks old, and i can found some of the equipment already old or looks broken, like my toilet and the glass door of shower room. Everything was working, but you... More 

Helpful?
Thank YohanesPeter
Level Contributor
6 reviews
4 of 5 stars Reviewed 6 days ago NEW

room is not that big but clean enough, good taste of breakfast but the restaurant is small, can not accommodate a lot of guest, so I suggest you to have a breakfast before 8 am, swimming pool is also small but nice, especially at night

Helpful?
Thank Eric Y
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Erick , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our room is available from superior type up to Mirama suite, which is available to book base on guest needs. And... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This a hotel which i regularly stay whenever I'm at Surabaya. A very well maintained property with good but limited selection of food and good rooms. Rooms are clean and well equipped. Staff are very helpful and understand fairly good English which makes it easy for expatriates like me. There is a well equipped gym and spa. Trimurthy restaurant is... More 

Helpful?
Thank ARUN J
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

With regular visits we tend to book Mercure as price ok - however the hotel can and wants to be better but looses as the staff is not professional enough - which is a management issue to hire cheap ! Menu in the coffee shop average - the new wing is nice but some real stupid design mistakes makes it... More 

Helpful?
Thank palingboer
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Palingboer, Thank you for taking the time to give your comments about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Surabaya, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Jakarta Selatan
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Located in the city centre but quite far from nearby attractions. Check in out is quick. Good service from staff... Accor standard. Room have been refurbished a little. Equipped with comfy bed, good lighting, old LCD tivi (this one need a better replacement), complete Accor standard amenities, medium quality cables channel, and medium speed internet connection. Breakfast had many varieties,... More 

Helpful?
Thank Wahyu H
jakarta
1 review
5 of 5 stars Reviewed 4 weeks ago

very nice and warm welcome , with accor stay plus we were offered higher room type , which is good . the receptionist openly offer whether we want to stay in the new building or not but we choose to stay at their older building cos they provide bigger space . overall we are very satisfied. they also provide shuttle... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank velisa_harahap
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I stay in a Suite room, but very old. Big but need a urgent reform. I had to call for for some maintenance in the room. Lobby and coffe place very nice with music, but full of 'mosquito'. Gym Very small for such big hotel. All time I went machines occupied, so no possible to do exercise and had to... More 

Helpful?
Thank Alejandro M
Seoul
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff was kind and room condition was average. Maybe my room was not renovated yet. So it was high humidity. and need to install more bulbs and light because it was so dark. I enjoyed coffee and smoking at cafe ground floor.

Helpful?
Thank gimun k
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Gimun, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is a pleasure to receive feedback from you. I will share your comments with our team. After finished our new room inventory, we started to renovate our old room. Some light was change with LED instead of down light. I am sure that... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed here for two night and arrived late around 8 PM. The reception staffs were very nice and very helpful. They gave me a welcome drink which was so pleasant. I was impressed with the beautiful breakfast with selection in both local and Western food. as I am Indonesian, I am so happy to find my traditional food which... More 

Helpful?
Thank Beni P
Vancouver, Canada
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 11, 2016

We stayed here just for a night and arrived late, but still got a nice welcome. The rooms were good with basic amenities. They had a great breakfast with lots of selection in both local and Western food.

Helpful?
Thank F S
Questions? Get answers from hotel staff and past guests. Ask a question

290 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (204)
Viewed
Bathroom (8)
Viewed
Room/Suite (45)
Viewed
Hotel & Grounds (11)
Viewed
Dining (28)
Viewed
Pool/Beach Area (9)
Viewed
Family/Play Areas (2)
Viewed
Business Center/Function Rooms (1)
Viewed
View from Room (2)
Viewed
Other (98)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (86)
Viewed
Room/Suite (8)
Viewed
Pool/Beach Area (7)
Viewed
Dining (31)
Viewed
Hotel & Grounds (13)
Viewed
Business Center/Function Rooms (3)
Viewed
Bathroom (1)
Viewed
Family/Play Areas (2)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Surabaya hotels
2.4 mi away
The Alana Surabaya
The Alana Surabaya
#6 of 119 in Surabaya
4.0 of 5 stars 353 reviews
1.1 mi away
HARRIS Hotel & Conventions Gubeng Surabaya
0.5 mi away
Grand Darmo Suite
Grand Darmo Suite
#12 of 119 in Surabaya
4.0 of 5 stars 251 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Ibis Surabaya City Center Hotel
0.8 mi away
Novotel Surabaya Hotel and Suites
1.6 mi away
Swiss-Belinn Tunjungan
Swiss-Belinn Tunjungan
#10 of 119 in Surabaya
4.0 of 5 stars 119 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: International, Asian, Indonesian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jln. Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $35 - $52 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, ACCOR, Booking.com, Hotels.com, Priceline, Travelocity, Agoda and Hotwire so you can book your Mercure Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Business Hotel in Surabaya
#12 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay