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Mercure Surabaya

712 reviews
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Traveler (285)
Dining (83)
Room & Suite (80)
Overview
  • Excellent20%
  • Very good53%
  • Average20%
  • Poor5%
  • Terrible2%
Travelers talk about
“new building”(14 reviews)
“pizza hut”(8 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (712)Write a Review
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All reviewsnew buildingpizza hutchinese restaurantsuperior roomswimming poolwelcome drinknice hotelbusiness tripreception stafftunjungan plazablue bird taxitaman bungkultraditional foodmeeting roombreakfast buffet isrecommended hoteldim sum
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1 - 5 of 450 reviews
Reviewed 1 week ago

As a member of Accor advantage plus, I usually stay @Mercure Surabaya for my business trip to Surabaya and due to my office have a factory in Sidoarjo so i quite regularly stay in this hotel. My last visit to this hotel was on last...More

Thank Katie1611
Response from Sugito A, General Manager at Mercure SurabayaResponded 1 week ago

Dear Katie 1611, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed 3 weeks ago via mobile

Stay for 1 night during my business trip..room quite spacious,aircon good,amenities complete, the refri is not working but they give me compliment softdrink and some biscuits. Pools great with trees arround it feel natural,breakfast good.And they have 24 hours coffee shop..which I like it.More

Thank Feri S
Response from Sugito A, General Manager at Mercure SurabayaResponded 3 weeks ago

Dear Feri S , We very much appreciate your comments regarding your stay at the Mercure Grand Mirama Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as...More

Reviewed 3 weeks ago via mobile

I gave this review based on the standard of other mercure's I've ever been so far, and I've found that you have to pay attention to this one, because it carrying your brand image. This is my first time staying here overnight, because I had...More

Thank Ivan S
Response from Sugito A, Manager at Mercure SurabayaResponded 3 weeks ago

Dear Bapak Ivan S, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. However it is with sincere regret that we note your dissatisfaction with our service and facilities....More

Reviewed December 5, 2017 via mobile

I’ve been here for 1 night, the room is great, everything is worked, i have my own kitchen, but... 1 night is enough for me. The hotel room number and lift is complicated. The receptionist not very helpful for that so i had lost when...More

Thank Yoga S
Response from Sugito A, General Manager at Mercure SurabayaResponded December 6, 2017

Dear Thomas_0608 , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations especially regarding the attentiveness of our Front Office Staff; please allow me to express my...More

Reviewed November 26, 2017

Stayed there while on a business trip. The hotel had a nice lobby with coffee shop in front. The rooms were small but OK, everything worked fine and was well maintained. It had all the amenities you’d expect from a Mercure/Accor Hotel in that price...More

1  Thank Thomas_0608
Response from Sugito A, General Manager at Mercure SurabayaResponded November 28, 2017

Dear Thomas_0608 , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Spa
Outdoor pool
Details
Price range
$35 - $58 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#19 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$35 - $58 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#19 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (285)
Dining (83)
Room & Suite (80)
Pool & Beach (16)
Hotel & Grounds (193)
Bathroom (16)
Family and Play Areas (6)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
Bayu S
November 30, 2016|
AnswerShow all 7 answers
Response from Sugito A | Property representative |
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0
Votes
TobyMoeckel
October 19, 2014|
AnswerShow all 4 answers
Response from Sugito A | Property representative |
Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0
Votes
Room Tips
"Premier superior more comfort compared with Superior room. The best room is Executive Suite (spacious &..."
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"they have new wings, choose this one"
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"I stayed on the 7th Floor which is non - smoking. The top floors (14-10) are smoking i'm sure."
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"Our room was fine and quiet. Not sure about any of the others"
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