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Mercure Surabaya

Jl. Raya Darmo 68-78, Surabaya 60264, Indonesia
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541 Reviews from our TripAdvisor Community

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Showing 355: English reviews
Semarang, Indonesia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After the renovation, the hotel is back to be the choice for a stay in Surabaya. Staff were friendly, the location is right in the heart of the city, convenient transportation to all destinations, are all the privilege of this hotel. And last but not least, renovation will complete your satisfaction of your stay.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Soerjo H
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

i booked a twin bed superior room during my stay (4d3n) and here's my review: 1. my room located in the 6th floor of the old building, so the room design is pretty old. if it's possible, make a special request at the new building 2. each bed in my room was pretty big, even for two people in each... More 

Helpful?
Thank dapur23
Depok, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 5, 2016 via mobile

Room was quite good, it's suitable for bussiness since they had a desk for laptop-ing. Room size is enough. Good location, in the center of surabaya in raya darmo. Breakfast is also good. Pool a bit dirty and not tempting, many leafs on the pool. Overall, the hotel is still acceptable

Helpful?
Thank shaskarina
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Ibu Shaskarina May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our room facilities. I will thank the personally on your behalf and your kind words will be pass to our team and... More 

Manila
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 31, 2016

Stayed here for 3 weeks on business. Rooms are clean. breakfast is good although it could have used more variety (although this may be due to me staying there for a long time.) Staff is accommodating. Pool was very nice and well maintained. The availability of gym helped as well. Location is good. There are nice restaurants nearby. Hotel restaurants... More 

Helpful?
Thank Teemee J
Hyderabad, India
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 21, 2016

I loved everything about the hotel, staff, food spread for breakfast etc. Hotel ambience was good. Coffee shop restuarant staff were very helpful in helping as I had some food restrictions as per advice of Doctor during my stay at hotel. I was disappointed by the size of the room, it was too small hardly space to walk around.

Helpful?
Thank Palasri
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 16, 2016 via mobile

First impression!! Located in Darmo street (Centre Surabaya Main Street). This hotel is an old style with minimalism design interior. Unique desing room, helpfull staff. And if you le accor member, you"ll get something special from their hotel after you came in into your room. But i miss their breakfast, because the room atmosphere makes me to sleep tightly. Recommended...

Helpful?
Thank Andreas I
Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Dear Mr. Andreas, Thank you for your support towards Mercure Grand Mirama Surabaya. We very appreciate your reviews in here. We are more than happy to have you stayed in our hotel and would gladly make your stay period very memorable and had meaning. We will absolutely informed this happy news to all our staffs in order for them to... More 

Jakarta, Indonesia
1 review
1 of 5 stars Reviewed May 14, 2016

This is my first time to spend the night at mercure Surabaya, Indonesia..im a silver member from accor plus & be a member for 2-3 years (my family also do have the member too) so, i booked the room from accor advantage plus (online) and of course, do the payment with credit card. But when i wanna checked out from... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank calvinwahjudi
Jakarta
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 13, 2016

Ordered thru website accorhotel.com and as silver accor advantage club member, my experience was bad, i was given old building, gloomy room with only 24" inch tv monitor, no newspaper given. As frequent guest for this hotel the treatment to me is really far below my standard expectation....receptions did not give good experience during check in asking my ID card... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Adisubrata L
Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Bapak Adi Subrata, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you were visiting our hotel on frequent time, and we do care on our customer especially advantage club member like you. However It is with... More 

Jakarta, Indonesia
Level Contributor
20 reviews
4 hotel reviews
4 of 5 stars Reviewed May 4, 2016 via mobile

the staff is so reliable n responsive the breakfast is great the pool is cool is only the water.heater.sometimes not realy work , hopes can.fix.it soon =) and I ask.for extra card.I.couldn't have it cause ... =)

Helpful?
Thank Iuz V
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Iuz ., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: International, Asian, Indonesian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jl. Raya Darmo 68-78, Surabaya 60264, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $35 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, ACCOR, Orbitz, Hotels.com, Agoda, Priceline, Odigeo and Travelocity so you can book your Mercure Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Hotel Style:
#11 Luxury Hotel in Surabaya
#11 Business Hotel in Surabaya
#13 Spa Hotel in Surabaya
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