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    Garden Palace Hotel

    297 reviews
    #45 of 138 Hotels in Surabaya
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    Jl. Yos Sudarso no. 11, Surabaya 60271, Indonesia
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    Traveler (305)
    Room & Suite (135)
    Dining (43)
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    Overview
    3.5
    297 reviews
    • Excellent20%
    • Very good45%
    • Average22%
    • Poor8%
    • Terrible5%
    Travelers talk about
    “royale club”(4 reviews)
    “maintained hotel”(3 reviews)
    “lobby area is”(3 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    4 Star Hotel
    All hotel details
    Contact Info
    Jl. Yos Sudarso no. 11, Surabaya 60271, Indonesia See on map
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    Rooms
    Apr 29Apr 30
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (297)
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    Show reviews that mention
    All reviewsroyale clubmaintained hotellobby area isrenovated roomnice hotelstayed two nightswifi speedroom cardan upgradelaundry servicesurabaya citytunjungan plazanon smokingtastejapanesemonumentrates
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    41 - 45 of 164 reviews
    Reviewed March 24, 2016 via mobile
    Good hotel with poor air-conditioning

    Visited for 3 days and stayed here as i got a good deal but disappointed as the air-conditioning was pathetic and to add to that the intercom was out of order , we got the room changed but still not satisfied as we were given...More

    Thank Asif155
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

    Dear Asif, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

    Reviewed March 20, 2016
    Huge bed and good food

    Friendly staff, particularly in the restaurant which also served delicious Indonesian and Western food (a relief after 2 weeks of fried rice to be able to give our tummy a break) Huge bed and very comfy - couldn't fit our pop up mosquito net over...More

    Thank EllejayStacey
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

    Dear Ellejay, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

    Reviewed March 14, 2016 via mobile
    Garden Palace Hotel Surabaya

    It's an old hotel. Not recommended. My room looks old, and dirty. The food just standart. Not gonna stay there again. I think the hotek need full renovation. but the good thing is it is placed at the central distric of the city.More

    Thank Anna M
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

    Dear Anna M, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

    Reviewed March 1, 2016 via mobile
    Big Improvement Required

    Room 1008 THUMBS UP 1. Welcome Greetings. 2. Got live music. NEED IMPROVEMENT 1. Smelly Carpet on 10th floor. Common sign of old hotel. 2. Bathroom a bit dark. Put on more white lights. 3. Shower bad. Pls repair your shower head. 4. Pillow not...More

    Thank NaimShauqy
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

    Dear Naim, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

    Reviewed February 13, 2016 via mobile
    Comfortable for business trip

    The hotel has been there when i was a kid. The hotel is located in the heart of the city and its business district. However the traffic could be a headache. The room is quite comfortable, even though it was rather old. It needs to...More

    Thank Budi_Wibowo_Halim
    Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

    Dear Budi Wibowo Halim, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming....More

    View more reviews
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    About
    Amenities
    Top amenities
    Restaurant
    Room Service
    Bar/Lounge
    Free High Speed Internet (WiFi)
    Fitness Center with Gym / Workout Room
    Spa
    Breakfast included
    Hotel Amenities
    Room Service
    Business Center with Internet Access
    Breakfast included
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Concierge
    Banquet Room
    Conference Facilities
    Room amenities
    Air Conditioning
    Refrigerator in room
    Minibar
    Things to do
    Restaurant
    Bar/Lounge
    Fitness Center with Gym / Workout Room
    Spa
    Details
    Price range
    $30 - $76 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #10 Business Hotel in Surabaya
    #22 Luxury Hotel in Surabaya
    #25 Spa Hotel in Surabaya
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
    Details
    Price range
    $30 - $76 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #10 Business Hotel in Surabaya
    #22 Luxury Hotel in Surabaya
    #25 Spa Hotel in Surabaya
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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    Add Photo Photos
    All photos (340) 340
    Full view
    Traveler (305)
    Room & Suite (135)
    Dining (43)
    Business Center & Event Rooms (5)
    Family and Play Areas (1)
    See all
    Questions & Answers
    Ask a question
    See all 8 questions
    Cicilia Y
    March 25, 2018|
    Answer
    Response from Public Relation... M | Property representative |
    Dear Ms. Cicilia Y yes, we have.
    0
    Votes
    Google Translation
    Cicilia Y
    March 25, 2018|
    AnswerShow all 2 answers
    Response from dave m | Reviewed this property |
    Yes right
    0
    Votes
    Laurence H
    December 21, 2016|
    AnswerShow all 2 answers
    Response from Public Relation... M | Property representative |
    Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
    0
    Votes
    Google Translation
    123
    Room Tips
    "If you need a non-smoking room you need to state in advance."
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    "Select higher floor rooms with Suramadu Bridge facing."
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    "Northern side rooms have a great view of the Suramadu bridge"
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    "My room on the 6th floor was a quiet one but with no view."
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