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Garden Palace Hotel

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Traveler (305)
Room & Suite (135)
Dining (43)
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Overview
  • Excellent20%
  • Very good45%
  • Average22%
  • Poor8%
  • Terrible5%
Travelers talk about
“royale club”(4 reviews)
“lobby area is”(3 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (297)
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34
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20
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All reviewsroyale clubmaintained hotellobby area isrenovated roomnice hotelstayed two nightswifi speedroom cardan upgradelaundry servicesurabaya citytunjungan plazanon smokingtastejapanesemonumentrates
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41 - 45 of 164 reviews
Reviewed March 24, 2016 via mobile

Visited for 3 days and stayed here as i got a good deal but disappointed as the air-conditioning was pathetic and to add to that the intercom was out of order , we got the room changed but still not satisfied as we were given...More

Thank Asif155
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

Dear Asif, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

Reviewed March 20, 2016

Friendly staff, particularly in the restaurant which also served delicious Indonesian and Western food (a relief after 2 weeks of fried rice to be able to give our tummy a break) Huge bed and very comfy - couldn't fit our pop up mosquito net over...More

Thank EllejayStacey
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

Dear Ellejay, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

Reviewed March 14, 2016 via mobile

It's an old hotel. Not recommended. My room looks old, and dirty. The food just standart. Not gonna stay there again. I think the hotek need full renovation. but the good thing is it is placed at the central distric of the city.More

Thank Anna M
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

Dear Anna M, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

Reviewed March 1, 2016 via mobile

Room 1008 THUMBS UP 1. Welcome Greetings. 2. Got live music. NEED IMPROVEMENT 1. Smelly Carpet on 10th floor. Common sign of old hotel. 2. Bathroom a bit dark. Put on more white lights. 3. Shower bad. Pls repair your shower head. 4. Pillow not...More

Thank NaimShauqy
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

Dear Naim, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming. Best regards,...More

Reviewed February 13, 2016 via mobile

The hotel has been there when i was a kid. The hotel is located in the heart of the city and its business district. However the traffic could be a headache. The room is quite comfortable, even though it was rather old. It needs to...More

Thank Budi_Wibowo_Halim
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded November 17, 2017

Dear Budi Wibowo Halim, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review. Hope we can serve you again very soon and looking forward for the next coming....More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Details
Price range
$30 - $76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$30 - $76 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (305)
Room & Suite (135)
Dining (43)
Business Center & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
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Cicilia Y
March 25, 2018|
Answer
Response from Public Relation... M | Property representative |
Dear Ms. Cicilia Y yes, we have.
0
Votes
Google Translation
Cicilia Y
March 25, 2018|
AnswerShow all 2 answers
Response from dave m | Reviewed this property |
Yes right
0
Votes
Laurence H
December 21, 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
0
Votes
Google Translation
Room Tips
"If you need a non-smoking room you need to state in advance."
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"Select higher floor rooms with Suramadu Bridge facing."
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"Northern side rooms have a great view of the Suramadu bridge"
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"My room on the 6th floor was a quiet one but with no view."
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