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Garden Palace Hotel

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229 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Tangerang
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed August 31, 2015

Some time ago I stayed at this hotel on the 23rd floor which is the highest room. The hotel is very nice especially in its lobby and restaurant. However, the renovation is not entirely perfect dihotel so on the 23rd floor is still not renovated. The rooms and bathrooms are very spacious and clean. The food at this restaurant also... More 

Helpful?
Thank EOFJ
Surabaya, Indonesia
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed August 12, 2015

Situated in the City Centre. 4 Star hotel. Rooms are very neat and clean. Housekeeping staff are very good, they attend within minutes after the call. Good breakfast options. Overall value for money. Better option in Surabaya.

Helpful?
1 Thank Ashok_Kumar_Singh
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 10, 2015

Everything is old, the swimming pool is still closed, the first room smelled bad and was falsly given to us. Second room better but same old inventory, only the hallway didnt smell that bad ;) Overall we think its overprized and really overrated they could and should improve!

Helpful?
2 Thank Traveller180and360

Travelers are raving about these Surabaya hotels

Malang, Indonesia
Level Contributor
8 reviews
5 of 5 stars Reviewed July 14, 2015

We arrived in Surabaya later than we expected and we found out our booked room is already full occupied and only left the room that we didn't want. Tho it takes sometimes on the receptioniest to handle all guests requests (we think they need more people on the lobby tho); they found to manage our request properly. We booked for... More 

Helpful?
Thank MarthaSiswanto
Surabaya, Indonesia
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 4, 2015

It is one among very few old hotels in Surabaya that is still survive against all odds and still have lots of loyal guests. I can see the clear reason of it. In opposite of those swarming numbers of new budget hotel with minimalist style, this hotel is still maintaining it's spacious and relatively well furnished room. It's perfectly suitable... More 

Helpful?
Thank rendyas
Daniel_TonyWibowo, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Mr. Rendyas, Warm greetings from Garden Palace Hotel Surabaya Thank you for sharing your experience during stay at Garden Palace Hotel Surabaya. We always try to do our best and improve our service & product to reach the guest satisfaction. We are glad to welcome you in your next visit. Please just let us know if there is anything... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 24, 2015 via mobile

The room was good The cleanliness was okay But when i came here the aircon was not properly working And the internet was super slow Totally disappointed as i had to work using internet But the food was good The interior of the lobby was like in a castle Close to CBD

Helpful?
Thank alfreddo n
Jakarta, Indonesia
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 20, 2015 via mobile

My airline company always book this hotel for crew. I've stay here so many time. The hotel looks good, luxurious design, and warm. They provide very good shuttle service. The restaurant and room service menu are worthed. Good taste and the price is suitable. Nice service, especially from Front Office. One thing less, is laundry service, the parfume or chemical... More 

Helpful?
2 Thank rezky_febriansyah
Jakarta, Indonesia
Level Contributor
87 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed May 17, 2015

We stayed 2 nights during Surabaya visit with my family (4 persons). The location is superb which is in REALLY central. The room is large that able to accomodate 4 persons (2 twin bed + long sofa bed). Will comeback again. Recommended.

Helpful?
Thank JKSetyono
Kuala Selangor, Malaysia, Asia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 29, 2015

Located nearby Surabaya Plaza & can be reached by walking distance. A few restaurants can find inside the hotel: Japanese, Chinese, western/bar.Tried Japanese food & was lucky enough to be served by Japanese chef. Staffs are nice & kind enough to provide traveling tips in Surabaya. Local food stalls was just beside the street of the hotel. The room was... More 

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1 Thank ufen5599
Maastricht, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed April 27, 2015

The hotel lobby looks rich and beautiful. We had a room on the 6th floor but as soon as you got out of the elevator you could smell the mold! The hallway looked like an abandoned warehouse with no pictures or plants. The room smelled moldy too so we got an "upgrade" to the 10th floor. The smell was better... More 

Helpful?
2 Thank Ingridhendrik
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jln. Yos Sudarso 11, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $36 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Garden Palace Hotel Surabaya, Java
Hotel Style:
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#23 Spa Hotel in Surabaya
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