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Garden Palace Hotel

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Garden Palace Hotel
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229 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Level Contributor
3 reviews
3 of 5 stars Reviewed April 27, 2016

Plus: - Near Zangradi Ice Cream Parlour, you can try their delicious old-fashioned style ice cream - Location near centre of Surabaya - Easy Access to get a cab - Quite big room Minus: - The Air Conditioner wasn't cool at all....(on the 19th floor) - The building is quite old and the bathroom is still old-fashioned, but a you... More 

Helpful?
Thank Ardian D
Jakarta, Indonesia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2016

I stayed 3 nights this Hotel for my business trip in Surabaya, The location is super good. Lobby very spasious, room is large and clean, bathroom nice and clean too, happy to stay here. Will comeback again. Very Recommend for location.

Helpful?
Thank bobbyasura
Jakarta, Indonesia
Level Contributor
72 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed April 16, 2016 via mobile

When I enter this hotel I see the glory from the past. But I have to admit this hotel is quite well maintained. All amenities in the room function accordingly (well, the AC is not as cold as the thermostat shows). The room is sizable. Breakfast foods are ok. My office puts me here because of its strategic location. Yet... More 

Helpful?
Thank BWS66
Mumbai (Bombay), India
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed March 24, 2016 via mobile

Visited for 3 days and stayed here as i got a good deal but disappointed as the air-conditioning was pathetic and to add to that the intercom was out of order , we got the room changed but still not satisfied as we were given smoking floor with stinked like tar throughout, overall quite average service , rooms are old... More 

Helpful?
Thank Asif155

Travelers are raving about these Surabaya hotels

London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 20, 2016

Friendly staff, particularly in the restaurant which also served delicious Indonesian and Western food (a relief after 2 weeks of fried rice to be able to give our tummy a break) Huge bed and very comfy - couldn't fit our pop up mosquito net over it but didn't need it. We slept really well here. Also good views out of... More 

Helpful?
Thank EllejayStacey
Tangerang
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 14, 2016 via mobile

It's an old hotel. Not recommended. My room looks old, and dirty. The food just standart. Not gonna stay there again. I think the hotek need full renovation. but the good thing is it is placed at the central distric of the city.

Helpful?
Thank Anna M
Kuala Lumpur, Malaysia
Level Contributor
95 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
2 of 5 stars Reviewed March 1, 2016 via mobile

Room 1008 THUMBS UP 1. Welcome Greetings. 2. Got live music. NEED IMPROVEMENT 1. Smelly Carpet on 10th floor. Common sign of old hotel. 2. Bathroom a bit dark. Put on more white lights. 3. Shower bad. Pls repair your shower head. 4. Pillow not good. 5. Bottled water inside bathroom. Pls put on table outside. 6. No decent and... More 

Helpful?
Thank NaimShauqy
Jakarta, Indonesia
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 13, 2016 via mobile

The hotel has been there when i was a kid. The hotel is located in the heart of the city and its business district. However the traffic could be a headache. The room is quite comfortable, even though it was rather old. It needs to renew its furniture. The price was friendly. The staff is welcoming. The dinning provides was... More 

Helpful?
Thank Budi_Wibowo_Halim
Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 26, 2016

I book through booking.com and stay 2 nights at standard room. Overall services was average. Worth price but don’t expect too much if there is no improvement. Myself... Having a bit problem at check in as the receptionist was giving me double single bed even though i did strongly request for king bed size. No effort at all from the... More 

Helpful?
Thank Osa K
ElfaJErlangga, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Osa, Thank you for sharing your view on Garden Palace Hotel Surabaya on your recent visit to Surabaya and regret to hear that you did not enjoy your recent stay. We have informed our Front Office department pertaining to this issue and will highlights to all our reception and reservation team about special request from guest. Surely is not... More 

Level Contributor
15 reviews
6 hotel reviews
4 of 5 stars Reviewed December 30, 2015 via mobile

I have stayed last year. This hotel seems old but actually still keep the classic design. Room are very big for standard room nowdays from newly hotels around country. We are happy for this reason mostly because we feel the valuable of money. We didn't get the breakfast due to our next trip with early train. Hotel facilities are good.... More 

Helpful?
Thank Rr Dhea P
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jln. Yos Sudarso 11, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $36 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Garden Palace Hotel Surabaya, Java
Hotel Style:
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#23 Spa Hotel in Surabaya
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