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Garden Palace Hotel

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234 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Manila, Philippines
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Top hotel ...lovely in house breakfast. Clean ....good staff and wifi is clear and strong. Rooms are large with all facilities working. Close to Malls and CBD. Taxi service is at your front door so no waiting or ques. The views from the window are panoramic over the city. And shower water is hot and steady love that shower.

Helpful?
Thank DAVO236
Jakarta Utara
Level Contributor
61 reviews
34 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

i came to this hotel at 1 am. it is very suprised the management consider to upgrade my room from the standart to be the junior suite. it is very lucky. the interior of the hotel is very interesting. the room is a standard for the four stars hotel.

Helpful?
Thank ramdansyah b
Stirling, Scotland, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel back in April, when I came to Surabaya to present at the conference. Although it's been 4 months since I visited this place, I still remember the amazing breakfast we were served every morning. I really wish I could have such a great selection everyday! You can choose between European and Indonesian cuisine, have... More 

Helpful?
Thank Irina_A_T
Singapore, null, Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Hotel interior is elegant. Polite and friendly staff. Hotel room is old, even the tv is not lcd yet. Toilet is not so big. Adjusting shower hot/cold knob can be a challenge for most ppl i think. View from high storey room is amazing at night. Breakfast is ok. Nothing special.

Helpful?
Thank Steffens G
2 reviews
4 of 5 stars Reviewed August 11, 2016 via mobile

First time stay here for a business trip. I heard that this hotel is an old hotel. But everything I side was nice. Like a new hotel. I stay in thematic room, Japanese style. Nice room, large, and clean. I think I never see room like this. All the staff is really friendly, and I have good breakfast. Really recommended

Helpful?
Thank puspita_maya
1 review
4 of 5 stars Reviewed July 30, 2016

Very good location - near main shopping, food and heritage hotspots. Staff are friendly and helpful. Room is clean with good view over the city. Would've been very nice if maintenance is enhanced (it appears to be not so new a hotel).

Helpful?
Thank Loon Wai C
Jakarta, Indonesia
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

Strategic location, near to city hall and shopping mall and other heritage site. The bedroom is clean even it has been so old. The price is cheap enough for business trip. The service is good too. Thank

Helpful?
Thank Malindo270193
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 13, 2016

We stayed there last week during Lebaran Holiday. Arrived late since we were from Tuban, the check in was fast and we were given our requested room. The receptions were friendly and helpful. Our rooms were a surprise, because its huge and there's a large daybed by the window that can fit an adult napping there comfortably :) With the... More 

Helpful?
Thank hayus
Level Contributor
3 reviews
1 of 5 stars Reviewed July 9, 2016 via mobile

Very Bad Hotel, last visit were very bad acceptance by the duty manager. We arrived at 02.00 am at the hotel. And this is our first experience not accepted/expelled to stay in the hotel. The front office guy was not friendly at all. Will not go back to stay in that hotel again. No sorry at all from the duty... More 

Helpful?
Thank Herman T

Travelers are raving about these Surabaya hotels

Jakarta, Indonesia
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 29, 2016

Nice appearance & very nice staff, HOWEVER they can no longer make up for the hotel being in a sorry state, carrying a moldy smell everywhere due to a stalled renovation project. Beds are totally worn down, pillows lumpy, lack of hot water & low pressure and very basic amenities. Its a bit of a ghost palace, and it appears... More 

Helpful?
Thank Lars C
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jln. Yos Sudarso 11, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $35 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Garden Palace Hotel Surabaya, Java
Hotel Style:
#10 Business Hotel in Surabaya
#21 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
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