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Garden Palace Hotel

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223 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Jakarta, Indonesia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Strategic location, near to city hall and shopping mall and other heritage site. The bedroom is clean even it has been so old. The price is cheap enough for business trip. The service is good too. Thank

Helpful?
Thank Malindo270193
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there last week during Lebaran Holiday. Arrived late since we were from Tuban, the check in was fast and we were given our requested room. The receptions were friendly and helpful. Our rooms were a surprise, because its huge and there's a large daybed by the window that can fit an adult napping there comfortably :) With the... More 

Helpful?
Thank hayus
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Very Bad Hotel, last visit were very bad acceptance by the duty manager. We arrived at 02.00 am at the hotel. And this is our first experience not accepted/expelled to stay in the hotel. The front office guy was not friendly at all. Will not go back to stay in that hotel again. No sorry at all from the duty... More 

Helpful?
Thank Herman T

Travelers are raving about these Surabaya hotels

Jakarta, Indonesia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Nice appearance & very nice staff, HOWEVER they can no longer make up for the hotel being in a sorry state, carrying a moldy smell everywhere due to a stalled renovation project. Beds are totally worn down, pillows lumpy, lack of hot water & low pressure and very basic amenities. Its a bit of a ghost palace, and it appears... More 

Helpful?
Thank Lars C
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 1, 2016 via mobile

The receptionist were pretty slow at handling group check ins. Most of our group members asked for non smoking room which evidently took them some time to find. When I was finally given a room at 1005 (note: the reception was kind enough to give me a welcome drink voucher so that i would wait at the lounge whilst waiting... More 

Helpful?
Thank Indah S
philippines
Level Contributor
493 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 857 helpful votes
3 of 5 stars Reviewed June 1, 2016

the lobby area is very spacious because as you enter the front door, you stare at the bar area. check in is fast. elevators are ok. i was upgraded to the club floor and it is the only area that requires the card key to access the floor when using the elevator. i am surprised some indonesians dont know how... More 

Helpful?
Thank al22tecc
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 12, 2016

Positives - Helpful staff, a basic breakfast, musicians performing in the lobby area, my room was very spacious with a good bathroom and it was clean (this may have been because I was on one of the Royale Club floors, as another room I saw seemed more run down with writing on parts of the wall and it looked like... More 

Helpful?
Thank Lizzy M
Jakarta, Indonesia
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed May 11, 2016

I stayed 2 nights in this hotel for my business trip This hotel is an old hotel. The renovation still happening when i was there. The room is old fashion and i think need a big renovation. But the breakfast was nice with many choices of food. Its an average experience so far

Helpful?
Thank Frans_Setiawan
Level Contributor
3 reviews
3 of 5 stars Reviewed April 27, 2016

Plus: - Near Zangradi Ice Cream Parlour, you can try their delicious old-fashioned style ice cream - Location near centre of Surabaya - Easy Access to get a cab - Quite big room Minus: - The Air Conditioner wasn't cool at all....(on the 19th floor) - The building is quite old and the bathroom is still old-fashioned, but a you... More 

Helpful?
Thank Ardian D
Jakarta, Indonesia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2016

I stayed 3 nights this Hotel for my business trip in Surabaya, The location is super good. Lobby very spasious, room is large and clean, bathroom nice and clean too, happy to stay here. Will comeback again. Very Recommend for location.

Helpful?
Thank bobbyasura
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jl Yos Sudarso 11, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $37 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Garden Palace Hotel Surabaya, Java
Hotel Style:
#10 Business Hotel in Surabaya
#21 Luxury Hotel in Surabaya
#23 Spa Hotel in Surabaya
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