We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Garden Palace Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Garden Palace Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

254 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 148: English reviews
Start your review of Garden Palace Hotel
 Click to rate
Singapore, Singapore
Reviewed January 18, 2017 via mobile

This is the first time I stayed here. A friend of mine who was a young engineer then in the early 90s worked in this hotel. He is now a successful older engineer. When you walk into the hotel, there is an air of sophistication. The terrace stairs leading to a Chinese restaurant is impressive. The Garden cafe within the...

 Report
Helpful?
Thank Leong T
Rahmi D, Director of Sales 7 Marketing at Garden Palace Hotel, responded to this review

Dear LEONG TEH, Mr Warm Greetings from Garden Palace Hotel Surabaya.. Thank you for spend your time to write some review. Sure we know well Mr. Stefanus, and we feel pleasure that you enjoy your stay. We feel sorry for some incovenience at your room. Can't wait to see you again on your next trip to Surabaya Best Regards, RAHMI...

Chhindwara, India
Reviewed December 17, 2016

We stayed in hotel for 2 nights. Rooms and Bathrooms are big and well equipped. Good wi fi speed. Complementary breakfast with so many choices but no Indian dishes. If you want take away breakfast in lieu of restaurant breakfast, is very good. Room tariff is reasonable. Hotel taxi service rates were high, so I use Uber and it was...

 Report
Helpful?
Thank Rakesh S
ACT
Reviewed November 5, 2016

Standard international hotel with great views from the higher floors. The staff were friendly, cheerful and helpful, and the buffet meals (breakfast and lunch) were very good. The room (Royale Club floor) was comfortable and clean, but felt a bit small, there was no power outlet near the desk, the height of the desk chair couldn't be adjusted (too low)...

 Report
Helpful?
Thank R C
Singapore, Singapore
Reviewed November 2, 2016

On 30th October 2016, when I checked in at 4:00pm, I had to wait for my towels for one hour. I was told that the laundry service was out of order. Other than that, the staffs are friendly and helpful. The breakfast was good with varieties. The room is clean and spacious. The location is also near shopping mall. The...

 Report
Helpful?
Thank lipsengtan_frps
Bandung, Indonesia
Reviewed October 20, 2016 via mobile

Parking fee in this hotel is very expensive. Rp 50,000 for less than one hour. More than ten times compare with other parking fees. Other hotels even provide free parking fee. If you have a business meeting here, you have to make sure to prepare huge amount of parking fee.

 Report
Helpful?
Thank efratadenny
ElfaYErlangga, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Efratadenny, Thank you for sharing your view on Garden Palace Hotel Surabaya and regret to hear that you did not enjoy your recent visit pertaining to this parking fee. Regarding this matter, our staying guest absolutely have privilage FREE parking since they did check in procedure at the reception, and for our others Hotel guest ( not staying) also...

Manila, Philippines
Reviewed September 16, 2016 via mobile

Top hotel ...lovely in house breakfast. Clean ....good staff and wifi is clear and strong. Rooms are large with all facilities working. Close to Malls and CBD. Taxi service is at your front door so no waiting or ques. The views from the window are panoramic over the city. And shower water is hot and steady love that shower.

 Report
Helpful?
Thank DAVO236
Jakarta Utara
Reviewed September 1, 2016 via mobile

i came to this hotel at 1 am. it is very suprised the management consider to upgrade my room from the standart to be the junior suite. it is very lucky. the interior of the hotel is very interesting. the room is a standard for the four stars hotel.

 Report
Helpful?
Thank ramdansyah b
Stirling, Scotland, United Kingdom
Reviewed September 1, 2016

I have stayed at this hotel back in April, when I came to Surabaya to present at the conference. Although it's been 4 months since I visited this place, I still remember the amazing breakfast we were served every morning. I really wish I could have such a great selection everyday! You can choose between European and Indonesian cuisine, have...

 Report
Helpful?
Thank Irina_A_T
Singapore, null, Singapore
Reviewed August 28, 2016 via mobile

Hotel interior is elegant. Polite and friendly staff. Hotel room is old, even the tv is not lcd yet. Toilet is not so big. Adjusting shower hot/cold knob can be a challenge for most ppl i think. View from high storey room is amazing at night. Breakfast is ok. Nothing special.

 Report
Helpful?
Thank Steffens G
Reviewed August 11, 2016 via mobile

First time stay here for a business trip. I heard that this hotel is an old hotel. But everything I side was nice. Like a new hotel. I stay in thematic room, Japanese style. Nice room, large, and clean. I think I never see room like this. All the staff is really friendly, and I have good breakfast. Really recommended

 Report
Helpful?
Thank puspita_maya
Questions? Get answers from hotel staff and past guests. Ask a question

293 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (265)
Viewed
Hotel & Grounds (38)
Viewed
Dining (41)
Viewed
Family/Play Areas (1)
Viewed
Room/Suite (80)
Viewed
View from Room (17)
Viewed
Bathroom (25)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Room/Suite (8)
Viewed
Business Center/Function Rooms (2)
Viewed
View from Room (1)
Viewed
Dining (4)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (3)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Surabaya hotels
0.1 mi away
Horison Suites Surabaya
Horison Suites Surabaya
#47 of 127 in Surabaya
197 reviews
0.4 mi away
Swiss-Belinn Tunjungan
Swiss-Belinn Tunjungan
#4 of 127 in Surabaya
229 reviews
0.5 mi away
Midtown Hotel
Midtown Hotel
#16 of 127 in Surabaya
339 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Mercure Surabaya
Mercure Surabaya
#21 of 127 in Surabaya
608 reviews
2.0 mi away
Grand Darmo Suite
Grand Darmo Suite
#23 of 127 in Surabaya
298 reviews
1.6 mi away
Quest Hotel Surabaya
Quest Hotel Surabaya
#54 of 127 in Surabaya
296 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jl. Yos Sudarso 11, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $35 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Expedia so you can book your Garden Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Garden Palace Hotel Surabaya, Java
Hotel Style:
#10 Business Hotel in Surabaya
#21 Luxury Hotel in Surabaya
#22 Spa Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Garden Palace Hotel staff and other travelers.
4 questions
Ask a question
Singapore, Singapore
2 months ago
NYC
7 months ago

See all questions (4)

Questions? Get answers from Garden Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Select higher floor rooms with Suramadu Bridge facing.”
 of 5 bubbles rakeshs112, Dec 17, 2016 | Read review
“Northern side rooms have a great view of the Suramadu bridge”
 of 5 bubbles Nasution, Nov 5, 2016 | Read review
“My room on the 6th floor was a quiet one but with no view.”
 of 5 bubbles lipsengtan_frps, Nov 2, 2016 | Read review
“Higher floors for good views”
  • Huge bed
 of 5 bubbles EllejayStacey, Mar 20, 2016 | Read review
“Mid level floor should be better; Consider more if you have problem with cleaness”
 of 5 bubbles osak2014, Jan 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question