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Garden Palace Hotel

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Traveler (324)
Room & Suite (135)
Dining (43)
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Overview
  • Excellent20%
  • Very good45%
  • Average22%
  • Poor8%
  • Terrible5%
Travelers talk about
“royale club”(4 reviews)
“lobby area is”(3 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
Jul 1Jul 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (306)
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Traveler rating
35
61
38
22
13
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LanguageEnglish
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35
61
38
22
13
Show reviews that mention
All reviewsroyale clubmaintained hotellobby area isbusiness triprenovated roombaksonice hotelwake up callstayed two nightswifi speedjapanese foodroom cardan upgradesurabaya citytunjungan plazanon smokingstatue
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1 - 5 of 169 reviews
Reviewed 4 weeks ago via mobile

old hotel renovated but not total. . the cleanliness of the rooms in the old building is very less. . . the air smells so uncomfortable. . old carpets with marks or stains seen. . the towels are old and not worth wearing. . food...More

Thank JRudyST
Reviewed May 17, 2018

I stayed in this hotel during a recent weekend getaway to Surabaya. I first want to note that all the staff I talked to were polite and professional, and as far as I could tell they genuinely wanted to make my stay a good one....More

Thank ZacharyMarret
Reviewed May 15, 2018 via mobile

I come to this hotel around 10 PM, and so tired, when I check in they needs some ID to check in. On my floor there is so smell(smoking around the floor?) The shower on my bathroom need to do renovation due to its not...More

Thank may s
Reviewed May 13, 2018 via mobile

I checked in at the hotel on 9th May 2018 and was given a room on 6th floor. When the elevator reach the 6th floor, the smells of an old carpet stung my nose. And when I reached the assigned room, there was a small...More

Thank HariantoKang
Reviewed May 9, 2018 via mobile

Fresh Fruit And vegetables Martabak Chicken Ice Only Garden Palace Hotel. Meat balls bakso special ay Garden Palace Japanese food yummy too in here Hot Dogs in here yummy too AC ok Wifi ok Thanks MRs Melanie Manager very Humble And good in here

Thank dave m
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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Spa
Details
Price range
$30 - $73 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#24 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$30 - $73 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#24 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveler (324)
Room & Suite (135)
Dining (43)
Business Center & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Cicilia Y
March 25, 2018|
Answer
Response from Public Relation... M | Property representative |
Dear Ms. Cicilia Y yes, we have.
0
Votes
Google Translation
Cicilia Y
March 25, 2018|
AnswerShow all 2 answers
Response from dave m | Reviewed this property |
Yes right
0
Votes
Laurence H
December 21, 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
0
Votes
Google Translation
Room Tips
"If you need a non-smoking room you need to state in advance."
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"Select higher floor rooms with Suramadu Bridge facing."
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"Northern side rooms have a great view of the Suramadu bridge"
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"My room on the 6th floor was a quiet one but with no view."
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