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Bumi Surabaya City Resort

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Jl. Basuki Rachmad no. 106-128, Surabaya 60271 Indonesia
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Traveler (902)
360
Panoramas (15)
Room & Suite (288)

About

#14 of 323 hotels in Surabaya
Location
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Service
Value
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Bumi Surabaya City Resort is an elegant city resort in the heart of the city just 30 minutes from the airport. It incorporates a charming garden with mature trees and waterways to calm the senses amidst the hustle and bustle of downtown Surabaya. The city resort anticipates the needs of business and leisure travelers alike with an extensive array of meeting and recreational facilities. Accommodation is a total of 242 contemporary rooms and suites styled with subtle references to Java's rich artistic heritage.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Game room
Squash
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Outdoor pool
Sauna
Restaurant
Swimup bar
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Table tennis
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Foot massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Languages Spoken
English, Indonesian
573Reviews14Q+A45Room tips
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Novella Aulia wrote a review Aug 3
Surabaya, Indonesia13 contributions9 helpful votes
I stayed with my family for a night in Classic room. Start with the check in process, I was handled by mas Chandra. He’s super nice and explained everything clearly, thank you. The room was very neat, no dust found. My sister loved it so much. However my parents were a little bit dissapointed with the breakfast for less variants, I fully understand due to current situation. Yet, we all enjoyed the stay till the very end. The checkout was helped by Mba Echa, thank you for the smooth checkout.
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Date of stay: July 2020Trip type: Traveled with family
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Samuel Pasaribu wrote a review Jun 2020
Surabaya, Indonesia1,516 contributions294 helpful votes
I stayed here for business trip and the hotel location was just beside my office. The location was in the city center, close to many restaurants and mall. What I like in this hotel were the swimming pool and the restaurants. There were many choices of restaurant here. The room was old but well maintained.
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Date of stay: August 2019
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Trip type: Traveled on business
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MeilissaK wrote a review Feb 2020
Singapore, Singapore6 contributions
It was truly pleasant stay. Went there for a holiday. The hotel located nearby the biggest shopping mall in Surabaya, centrally located in the city make it convenient to visit a lot of place. The room is big, spacious and bright. Which is rare for the hotel nowadays. The moment we come into the lobby, the tranquility of resort and the sounds of gamelan music welcoming us. The reception and hotel concierge are helpful and friendly throughout our stay. The food was really good, I was surprise with the various items offered, the quality and the taste. They offered local/traditional food, and international breakfast. If you would like to try authentic local delicacy, I would strongly suggest to try the hotel buffet (breakfast too). The coffee shop offered really good coffee, cake and traditional cake. We went to spa and it was really good experience too. All in all, it was pleasant stay in the hotel.
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Date of stay: January 2020Trip type: Traveled with family
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AndikDisini wrote a review Feb 2020
Jakarta, Indonesia1,360 contributions38 helpful votes
Old building but well maintained. Once it was one of the most exclusive hotel in town, since the hotel operator wasn't the Hyatt anymore - it have decreased its services and hospitality. Nowdays, most of the guests are locals travellers in nostalgia trip (like myself) and/or came from the surrounding of Surabaya's city. Further, the property is having its advantage - which is the serene garden located at the center of the property, with Bali's ambiance and some remarkable statues of the king from the local ancient kingdom. In the evening and with many artificial lighting - this garden is giving the romantic also the majestic ambiance. Lobby area was smell very relaxing with its lemongrass aromatherapy. This scent have becoming the icon to this hotel. Check in process was a homework for this property, it took time and required a deposit as many of around USD 35 ( IDR 500k) in cash. The receptionist, greeters, also many of other hotel staff those I've encountered were seemed juniors (or trainees), since they were served in basic, like acted by the book that they were read last night before. The elevator were definetely a downside, still using the previous decades method, by plug in first the room card before press the selected floor's button. Since nowdays, most of hotels are using the card tap method. This was gave difficulty while the car is packed with many hotel guests. My room was old but very spacious, and preserved well. Rated 4 to 5, it was in tip top condition since it was the old property. But I think the full renovation is a must, to revamp the furnitures - including to change the in-room LCD TV 32. The bathroom was great, provide a nice bathtub also devided shower room and toilet, it was the greatest thing in my room. The soap, shampoo and body lotion were smell very good, but I think will be better if they came with higher quality and stronger parfume. Like others hotel guests, the Pasar Malam was in my top list to be visit during my stay, but after seen directly, I decided not to went to this AYCE event. Breakfast time was in average, in my opinion the menu was below my expectation, not like many good reviews those I've read before decided to pick this hotel to stay. Many dishes and beverages were tasteless, and the breakfast menu selection was so limited. The only good ones were came to the stalls from the outdoor area, but I think I could get better taste and portion from the street food hawkers in this city. The coffee shop was ok, offers many traditional cakes and dessert also many selection of local coffee beans. There was a pianist whose performing in the lobby area during the evening, it was great for unwind before going back to the room. Check out process was promptly but kind of weird moment since I got a letter to my room that mentioned the check out time is strictly at 12 pm. Hmmm... was it necessary to send this letter directly to the guest room?
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Date of stay: January 2020Trip type: Traveled as a couple
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mchoo2005 wrote a review Feb 2020
Melbourne, Australia85 contributions16 helpful votes
This is a very old hotel but still very well maintained. The main bldg was built 40+ years ago, with a much newer tower built much later (probably 10+ years later?). We stayed at the newer tower. Overall, it's a very good hotel/resort for both business and pleasure. Considering the level of service, facilities, etc., the price was also very reasonable. The Arumanis buffet restaurant has such a wide range of cuisines, your head will spin from all the choices! You just have to try their Javanese fried rice and fried noodle! Their satays were also really good. The staff was always so friendly, courteous and helpful. The garden provides a nice serene refuge amongst the hustle and bustle of Surabaya - the hotel is located in one of the busiest (if not THE busiest) streets of Surabaya, and yet sitting around at the garden or the area near the swimming pool was so peaceful and serene Now, the not-so-good stuff (@Hotel management - please take note!): - Carpeting in the room desperately needs to be replaced. It's badly stained. At least there was no smell - Hallway was a little smelly - although thankfully the room is free from any bad smell - Air conditioner vent in the room was very dirty - Some of the power points in the room appear to be faulty. One of our adapters that has built-in USB charger short-circuited - In-room hair dryer looked like it was as old as the hotel, and was actually broken. We had to get someone from engineering looking for a replacement. Apparently, they were gradually replacing all the hair dryers starting from the top floor down. It just had not reached our floor. - The gym was reasonably well equipped, but some looks quite tired, especially the weights.
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Date of stay: January 2020
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PRICE RANGE
$44 - $168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt surabaya, surabaya hyatt regency
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
242
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Frequently Asked Questions about Bumi Surabaya City Resort
Which popular attractions are close to Bumi Surabaya City Resort?
Nearby attractions include Tunjungan Plaza (0.6 miles), Bungkul Park (0.6 miles), and Monkasel (Submarine Monument) (0.5 miles).
What are some of the property amenities at Bumi Surabaya City Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Bumi Surabaya City Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bumi Surabaya City Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Bumi Surabaya City Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Bumi Surabaya City Resort?
Conveniently located restaurants include Arumanis Restaurant, Kafe Bromo, and Zangrandi Ice Cream.
Are there opportunities to exercise at Bumi Surabaya City Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Bumi Surabaya City Resort have an airport shuttle?
Yes, Bumi Surabaya City Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bumi Surabaya City Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Bumi Surabaya City Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bumi Surabaya City Resort?
The staff speaks multiple languages, including English and Indonesian.