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Bumi Surabaya City Resort

#8 of 119 Hotels in Surabaya
Certificate of Excellence
Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
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284 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here 3 nights for family trip. Okay, just read the conclusions below based on my own experience: (+) 1. Friendly staff 2. Quick check-in process 3. Hot water pool 4. Variety and taste of breakfast menu (-) 1. No drug store 2. Outdated style of room and pool 3. Facilities broken (closet, water-heater, electric hot water jug, air... More 

Helpful?
Thank Nugroho D
Singapore
Level Contributor
183 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The moment you walk through the lemon-grass scented lobby with the piano playing softly, you feel the stress of fighting traffic fall away. Was accommodated in the club room (25th floor), with great (floor to ceiling) views across to Mount Arjuno. Bed was large and comfortable, with all mod cons. Bathroom was spacious with both bath and shower facilities, and... More 

Helpful?
Thank mostlyharmless
Surabaya, Indonesia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel is a bit old but location is good. I like the beautiful garden. The room was on the 20st floor and had great views over the city. In the evening here was a Street stall style buffet in the resturants which was great. Most of the staffs were friendly and very helpful. unfortunately our rooms smell of cigarettes. Would... More 

Helpful?
Thank 88alamsyah
Singapore, Singapore
Level Contributor
139 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

1. Hotel is centrally located and is very near to the shopping district. 2. Standard room is very spacious. Restroom has bathtub and a separate shower cubicle. My only concerns during my 1-night stay was the weak air conditioning and slight staleness of the ventilation. 3. Service staff are generally full of smiles, helpful and patient. Waiting time during check... More 

Helpful?
Thank DrNoelYeo
Jakarta, Indonesia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 18, 2016

Hotel offers wide range varieties of breakfast menu. You can choose from Indonesian style, eastern to western food. All of them are delicious. Hotel itself offer comfortable and relaxing environment. The location is great and accessible from anywhere.

Helpful?
Thank Wisnu S
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 18, 2016 via mobile

Nice restaurant and great breakfast with indoor and outdoor options. Seminar facilities were good as was the catering for the delegates although in Indonesian style only. Very helpful staff made my stay here easy and enjoyable. Sorry the stay was so short

Helpful?
Thank Anne W
Jakarta, Indonesia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 17, 2016

room space is good, they provide prayer mat also. food taste at restaurant is delicious, many variety of foods with affordable price. we can find traditional food, japanese food and western food. have an indoor an outdoor place to dine in.

Helpful?
Thank Liza E
Jakarta, Indonesia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2016

It was my 2nd time staying at this hotel, i love the smell of lemongrass aromatherapy from the moment I step into the lobby it was so relaxing, wish they will put the aromatherapy in the room as well. Friendly staffs, greeted with wet towel for fresh up during the check in process, i just wish they will give a... More 

Helpful?
Thank Nanakhoe
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Nanakhoe, Thank you so much for your kind review. I am happy to hear that you and your family had a wonderful stay and had a chance to enjoy the facilities that we offer. We appreciate your feedback on welcome drink, which will be taken into consideration.Thank you again for staying with us and we look forward to welcoming... More 

Surabaya
Level Contributor
150 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 21, 2016 via mobile

This hotel is located at city centre. Good location, easy access to everywhere. The room is very large, clean, comfortable, so is the bathroom. All of the staff were helpful, nice and warm. I love the in room dining foods, especially the oxtail soup. Yummy!

Helpful?
Thank metahanindita
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Metahanindita, Thank you for your kind review and your compliments on one of our specialities - oxtail soup. It's our pleasure to take care of you and we look forward to welcoming you back soon. Thank you More 

jakarta
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 19, 2016 via mobile

Just had an unpleasant experience this morning, i stayed in room 2051, my initial is HC , received a phone call at 4.45 am while i was still sleeping, the call was claimed from room service asking whether i ordered some food from the room, they should have bern able to check whether the original call had come from my... More 

Helpful?
Thank armiana
S_Guntur_Tampubolon, Manajer Umum at Bumi Surabaya City Resort, responded to this review

Dear Armiana, Thank you for choosing Bumi Surabaya City Resort and for your feedback. I would like to sincerely apologise to learn that you had to go thru an unpleasant experience during your stay. Your comment has been addressed with the team and necessary actions have been taken. I apologise once again for the inconvenience this have caused you and... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Hot Tub
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Bumi Surabaya City Resort is an elegant city resort in the heart of the city just 30 minutes from the airport. It incorporates a charming garden with mature trees and waterways to calm the senses amidst the hustle and bustle of downtown Surabaya. The city resort anticipates the needs of business and leisure travelers alike with an extensive array of meeting and recreational facilities. Accommodation is a total of 242 contemporary rooms and suites styled with subtle references to Java's rich artistic heritage. ... more   less 

Additional Information about Bumi Surabaya City Resort

Address: Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya 60271, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $90 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bumi Surabaya City Resort 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Hyatt Surabaya
Surabaya Hyatt Regency
Bumi Surabaya City Resort Java
Hotel Style:
#3 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#5 Romantic Hotel in Surabaya
#8 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
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