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JW Marriott Hotel Surabaya

#4 of 119 Hotels in Surabaya
Certificate of Excellence
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530 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Sydney, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

The staff are very helpful and very friendly and also facilities business support is quite good. Location is very convenient to shopping mall and food outlet. Bar Lobby need to be more Vibrant and update in terms live Band-singers

Helpful?
Thank PaulHidajat
Petaling Jaya, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Excellent facilities in terms of room, business support facilities and food. The staff are very helpful and super friendly. Requested for a meeting room at last minute ( my mistake) , the staff manage to help though the rooms was fully book.

Helpful?
1 Thank KennethWong2603
Bekasi
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We arrive at 9pm get so exhausted. But apparently there's also others like us. The building is old, probably circa 90's. They haven't renovate the hotel that much. At our room the hotel feels clean but already feel that old. The carpet is somewhat stained, and not fluffy like the standard feel of marriott. I came for breakfast at 8.30... More 

Helpful?
Thank Zhar_Aditya
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Zhar_Aditya, Thank you so much for taking the time to comment on our hotel – JW Marriott Surabaya on Tripadvisor. Your comments mean a lot to us! I do sincerely apologize that your breakfast experience with us was not to your expectation. Our goal at JW Marriott Surabaya is to meet and exceed our guest’s expectations – offering our... More 

Jakarta, Indonesia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Love the hotel, huge and unique design, especially the restaurant. That is perfect food. Strategic place of course, near the biggest mall in Surabaya. The city view is great. Lucky to be here. For sure you will not regret staying here

Helpful?
1 Thank Malindo270193
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed for one night at this hotel during my business trip. It was an awesome stay. Enjoyed the various breakfast (western and local cuisine), clean and comfortable rooms.Very helpful staffs. I really recommend this hotel.

Helpful?
3 Thank Nurul Soraya D Y
Jakarta, Indonesia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I booked this hotel through booking.com and I usually confirm the reservation to the hotel few days before check in. From the start, the hotel already shown lack of professionalism. They could not find my booking although it has been booked on early June, the reservation staff insisted that they can not find the reservation. After requesting her to recheck... More 

Helpful?
Thank ctashana
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear ctashana, Thank you for taking the time to write a review about your recent stay. It has been brought to our attention that there have been several problems during your stay which have tarnished the quality of your stay and for which we would like to sincerely apologize. Rest assured that we have already addressed each of your concern... More 

Nottingham, United Kingdom
Level Contributor
154 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Very classy hotel. Not over priced. Lovely rooms, clean and sharp but over complicated annoying light system. Great food at breakfast. Very friendly staff throughout the hotel. Top stay over. Recommend this hotel in Surabaya. 120,000 from the airport. Don't get ripped off by others charging 400,000

Helpful?
2 Thank richard o
London, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We arrived late at the Marriot after traveling all day from Yogjakarta, and when we got in that room it was a sight for sore eyes! Huge room, huge bed, huge view. The Marriot doesn't do thing small, from your entrance into the hotel you can tell this is a big affair! The staff very helpful and the room spotless,... More 

Helpful?
3 Thank Daryl_Y27
Bali, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Large room, clean bath room, wide LED TV, free wifi, less Air Conditioning noise, centralize digital lighting and AC control panel, good swimming pool view, secure, and especially nice breakfast.... Just a bit comment for Swimming Pool, there need regular housekeeping especially in the morning to vacuum or to clean pool before hotel guest / swimmer coming.

Helpful?
4 Thank supermanofsuperman
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear supermanofsuperman, We are glad to read that you were more than happy with your stay at JW Marriott Surabaya and we appreciate you sharing your experience with other travelers. Thank you for valuing our spacious room and also the hotel facilities. We have noted on your feedback in regards with the pool cleanliness so we know which area we... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It's always lovely to stay at JW Marriot, everything was perfect! No hassle during check in - check out process, clean and spacious executive deluxe room, cozy executive lounge, and delish pastry! This property is also located nearby the most happening and hip shopping mall in Surabaya, walking distances only!!! You are in the right hands if you're staying with... More 

Helpful?
3 Thank Sarah C
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: Asian, Indonesian, International, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Indonesian, Bar, International, Pub
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $71 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#3 Family Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#4 Spa Hotel in Surabaya
#6 Business Hotel in Surabaya
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