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JW Marriott Hotel Surabaya

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#2 of 119 Hotels in Surabaya
Certificate of Excellence
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JW Marriott Hotel Surabaya
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586 Reviews from our TripAdvisor Community

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Showing 403: English reviews
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We have booked this hotel, because we were invited for a 60th anniversary. The location of the hotel is very good to go to shopping malls and restaurant, Is in the middle of the city center. But not as a tourist to stay here. Because the traffic in Indonesia is horrible. Overall, is this a neat hotel Service can be... More 

Helpful?
1 Thank Hely T
Jakarta, Indonesia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I love this hotel because has a good value of money compare with all service they give. The others thing, if you hungry at night, just walk across this hotel and you can find a Legendary and Famous Rawon Setan (Best Local Beef Soup) in Surabaya...

Helpful?
3 Thank Erwin G
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The warmest greeting always i had when arrived at JWM Surabaya, my special experience is always about the services in Lobby Lounge. Some of the employees always giving a good appearance , great greetings and very well_serviced. Ms.Riana,Ms.Maria,Ms.Cicik,Ms.Endah,Ms.Ndah also Ms.Niken they are all the best of the best... Thank you JWM

Helpful?
3 Thank zsa zsa r
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Zsa Zsa R, Thank you for writing such a great review of your recent stay at JW Marriott Surabaya! It is a pleasure to learn that you were pleased with the friendliness of our staff. We are glad that you enjoyed your experience at the Lobby Lounge to the fullest! We are proud to say that our associates are... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at JW Marriot Surabaya on 21-23 September for a workshop. I love its spacious room and facilities, complete! Sajaddah is there ... so for a moslem ... I am happy to have it. Iron and its table, kimono, slippers and surely deposit box are ready to use in the room. Great. But the most important thing for me... More 

Helpful?
2 Thank Pangesti W
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Pangesti W, It is a pleasure to read your positive comment about your recent stay at JW Marriott Surabaya! We are delighted to know that we have succeeded in providing you a great staying experience and we greatly appreciate that you took your time to write a great reviews about our hotel. Your compliments on our location and staff... More 

Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel, comfy bed, attentive staff, good location. All the things you would expect from a Marriott. They also really helped us out by storing our luggage for free whilst we went on an overnight tour to Mt Bromo and Ijen.

Helpful?
4 Thank Anil C
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Anil C, Many thanks for sharing your feedback about your recent stay and we are delighted to read that you had a pleasant stay with us. At JW Marriott Surabaya, we take great pride in providing memorable experience to our guests, and it is great to know that we have succeeded. Thank you for taking your valuable time to... More 

Fareham, United Kingdom
Level Contributor
97 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

A lovely Marriott in the middle of Surabaya - an oasis! Good standard rooms with the usual comfy beds and excellent pillows. Well fitted out and large bathrooms. Nice Executive Lounge with friendly and helpful staff. Short stay so didn't use the pool or gym - but both there. Good evening buffet meal with lots of choice. Nice lobby cafe/bar... More 

Helpful?
4 Thank Miguelito1
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Miguelito1, It is a pleasure to learn that you were pleased with our room facilities, next time you should try out pool or gym. We are proud to say that our Executive Lounge is considered as the best in town as our guest can experience a private yet relaxing ambiance, enjoy our snacks and light refreshments while looking at... More 

Newport, Wales, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in the hotel on a business trip. So booked for me by my hosts. Wow great hotel, well maintained and despite the size quiet ! The staff were very attentive without being overbearing. Bar with entertainment was good. Breakfast was excellent - what a selection of both European & Asian styles. Would definately go back again. Quirky fact -... More 

Helpful?
4 Thank Andrew K
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Andrew K, Thank you for choosing JW Marriott for your recent stay in Surabaya. We are very pleased to hear such nice words about our facilities and staff service. Our breakfast buffet selection has received many positive comments from guests, especially as the variety changes daily and not only offers international treats but also features a wide selection of... More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 3 nights and it fulfilled my expectations. The staffs were friendly and helpful. But, the restaurant is tiny. They need to enlarge it. Looking forward to be here again for the next time.

Helpful?
4 Thank RageMe
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear RageMe, Thank you for sharing your experience following your recent stay at JW Marriott Surabaya. We are delighted to know that you enjoyed your stay with us. In regards with the restaurant, we are pleased to inform that we have already initiated an expansion project to increase the capacity to accommodate more guests. This will allow for more seating... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just expirienced the fastest check in ever with this hotel. Check in time is sometimes a little too long, but not this time. As usual, staff very friendly and an upgrade to executive floor. Executive lounge has a beautifull view and most of all is quiet and relaxing. Good place to relax or work on the computer. Most important of... More 

Helpful?
3 Thank Randy N
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Randy N, Thank you for your positive review about JW Marriott Surabaya! The guest arrival experience is really important as we want to make our first impression right. For an even faster check-in you also could try our efficient mobile check in program during your next stay with us. We are thrilled to hear that you found the hotel... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Never imagine I'd write this kind a review about this hotel. But sadly it happened!! I booked 10 rooms for my family from overseas. 1 o'clock just check-in 2 rooms out of 10!!! We Waiting until 3 o'clock - 4 o'clock. Apparently this hotel check-in hour is 4 o'clock, and we must attending the wedding at 7 o'clock. Supposedly to... More 

Helpful?
2 Thank PriskilaAnita
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear PriskilaAnita, Please accept our sincere apology for the inconvenience that you experienced. Our standard check in time is actually at 2PM, however we regret to learn that you had to wait for the check-in process due to the high occupancy. We appreciate you for bringing the issues to our attention so we know which areas of improvement that we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Indonesian, Bar, International, Pub
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: Asian, Indonesian, International, European, Halal
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $73 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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