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JW Marriott Hotel Surabaya

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#2 of 125 Hotels in Surabaya
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JW Marriott Hotel Surabaya
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633 Reviews from our TripAdvisor Community

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Showing 435: English reviews
Milwaukee, Wisconsin
Level Contributor
213 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 4 days ago NEW

Recently stayed a couple days in Surabaya at this hotel. Staff was very helpful. Room was clean and had all the amenities. Bed was comfortable. Restaurant was very good and breakfast buffet was quite enjoyable. Internet was very functional as well. Great place for staying while doing business in Surabaya.

Helpful?
2 Thank TomM_Milw
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Been visiting the JW Marriott Surabaya about 5 times a year for the last 15 years - Exec level every time. Fabulous staff and facilities- Rooms clean, spacious and extremely comfortable. I assure you there is no reason to change. Joe Chapman

Helpful?
3 Thank joechapman2015
Jakarta, Indonesia
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago via mobile

I always stay at this hotel each time I visit Surabaya. Service is good. Staffs are friendly. Rooms are spacious. They have done partial renovations on the rooms; carpets are replaced, head of beds are replaced and also some of the furnitures. However they did not do much in the bathrooms, so you still get that "old feeling". It would... More 

Helpful?
4 Thank bimahs
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear bimahs, Thank you always choosing our hotel when you travel to Surabaya and writing a review in the Tripadvisor. We are pleased to know that you appreciate our newly renovated room and the staff service. In regards with the bathroom, although the layout are still the same however we have added some features like new rain shower and toilet... More 

Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

I've been stayed in this hotel since 2010 while during business trip in Surabaya. The location is near of mall and you can used shuttle to get there. Breakfast are good, they have traditional cake or drink such as jamu every morning so you can taste that and remind you for javanese culture. All staffs really help and kindness but... More 

Helpful?
3 Thank happypinalang
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear happypinalang, Thank you for choosing our hotel as the place to stay when you travel to Surabaya and sharing your experience on Tripadvisor. It is a pleasure to read your positive comment as our goal is to make sure that our guest are feeling like at home during their stay at our hotel. Our breakfast buffet selection has received... More 

Tampa, Florida
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago

The lounge was great; wonderful people helping us enjoy our stay. They go above and beyond for you. I would also like to say the restaurants are great. Sometimes in hotels they are not quite so good but the Chinese and especially the Teppanyaki place were exceptional.

Helpful?
4 Thank dave h
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear dave h, Thank you for sharing your recent stay experience at JW Marriott Surabaya. We do believe that our friendly staff and their attentiveness is the key in making a guest's stay enjoyable and we are pleased to know that we have succeeded this time. It is also great to hear that you were able to taste the great... More 

Jakarta, Indonesia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

From the initial walk in to the room to service, this is what you expect from a market leading hotel. The room was clean and bathroom immaculate. Great selection of restaurants and center to everything. If you are in a business trip in Surabaya, this would be the hotel you need to stay at.

Helpful?
3 Thank smy168
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear smy168, Thank you for taking your valuable time to write such a detailed and positive review of your stay at JW Marriott Surabaya and giving us the highest rating. We are thrilled to hear that you found the hotel facilities were certainly lived up to your expectation and we hope to see you again soon. Warm regards, Wayan Raksa... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

I have stayed at many hotels around the world and I would have to say this is one of the best. Very clean and comfortable. The Executive Lounge is great. The staff is helpful and attentive. This is the third time I have stayed at this hotel and is an oasis in Surabaya.

Helpful?
4 Thank Steve B
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Steve B, Thank you for being our regular guest at JW Marriott Surabaya and we are delighted to know that you consider us as one of the best hotel around the world! It always puts a smile onto our faces whenever we read such positive comments from our guest. It was a pleasure to have you staying with us... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

Stayed at this hotel on November 6, 2016. I was greeted by my name as I entered the hotel and was immediately recognized as platinum member. Room was extremely spacious and clean. Staff at Club lounge was one of the nicest staff I have ever seen. They were going out of their way to help guests. I had dinner at... More 

Helpful?
4 Thank Mohammad I
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mohammad I, Thank you for your review and staying with us and we love guests with such great feedback! Our team of associates does a great job to ensure that all of our guests are well taken care of and we are glad that they took such care of you during your stay. Likewise it is also fantastic to... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

I'm surprised the front desk agent Danny greeted me by name when I check in the hotel, before I provide any personal information to him. And thank you for the housekeeping team on the 14th floor, they paid attention to every detail of my room.

Helpful?
5 Thank Mona C
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Mona C, Many thanks for taking your valuable time to share your experience in Tripadvisor. At JW Marriott Surabaya, we always ensure that our associates deliver personalized and remarkable experiences for each and every guest and we are delighted to know that we have succesfully managed to exceed your expectations. We look forward to welcome you back in the... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

before i leave my family for couple weeks to work, i try to spend my quality time with my wife and my little hero, at that's time i redeem my points to stay over weekend. the journey starting from malang using the train, when i arrive in surabaya it's easy to get taxi go to JW Marriott in jl.Embong malang,... More 

Helpful?
6 Thank 531bayus
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear 531bayus, We are delighted to read about your wonderful experience during your stay with us! Your thoughtful comment will be shared with our team to motivate us in consistently giving the best service to our valuable guests. Thank you for your recommendation of our hotel and we hope to see you return to JW Marriott Surabaya soon. Warm regards,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International, Indonesian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: Asian, Indonesian, International, European
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $71 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Surabaya staff and other travelers.
12 questions
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Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you're at least a gold member, get a floor near the lounge.”
 of 5 bubbles leilani0304, 3 weeks ago | Read review
“Studio Room it's very AWESOME...., not too big and not too small.......”
 of 5 bubbles 531bayus, 4 weeks ago | Read review
“the bigger room & nice view”
 of 5 bubbles jakaumbaran, 4 weeks ago | Read review
“high floor rooms, studio”
 of 5 bubbles anndy_432, Oct 24, 2016 | Read review
“High floors and good view of the city, sunny”
 of 5 bubbles JimmySing13, Oct 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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