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    JW Marriott Hotel Surabaya

    Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
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    Best prices for your stay
    07/09/2017 07/10/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          $146
          $59
          Great Deal
          $60
          $60
          Traveler (767)
          Room & Suite (209)
          Dining (107)
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Shangri-La Hotel Surabaya
          637 reviews
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          Sheraton Surabaya Hotel & Towers
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          Swiss-Belinn Tunjungan
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          Overview
          • Excellent53%
          • Very good37%
          • Average8%
          • Poor1%
          • Terrible1%
          Travelers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness center
          Concierge
          Spa
          Wheelchair access
          Business Center
          Dry Cleaning
          Butler Service
          Shuttle Bus Service
          5.0 Star Hotel
          All hotel details
          Offers from JW Marriott Hotel Surabaya
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          Hotel deals
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Shangri-La Hotel Surabaya
          637 reviews
          #3 of 134 hotels in Surabaya
           
          Sheraton Surabaya Hotel & Towers
          745 reviews
          #8 of 134 hotels in Surabaya
           
          Swiss-Belinn Tunjungan
          287 reviews
          #4 of 134 hotels in Surabaya
           
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          Rooms
          Jul 9Jul 10
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (760)
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          1 - 5 of 531 reviews

          Reviewed yesterday

          I booked 5 (five) rooms in JW Marriott during Eidl Fitr Holidays and I give "terrible" rating for this hotel. Below are my reviews: 1. Check-in First impression does matter! I stayed one night prior to other rooms and I have reminded (at night and...More

          Thank Rully F
          Reviewed yesterday

          From the moment you enter the hotel, all the staff greeted you well. We truly enjoyed our three nights stay. This will be my prefferred accomodation when visiting Surabaya. Room is larger than standard, and comfortable. The jacuzzi is great after a hard long hot...More

          Thank Joekandra
          Reviewed 1 week ago via mobile

          What a great little hotel with an old school charm that you don't see often these days. Service was impeccable from room service to the receptionist. Everyone was really friendly and made us feel very welcome. Slightest little hiccup at breakfast where they cleared my...More

          Thank SabrinaAz86
          Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 6 days ago

          Dear SabrinaAz86, Many thanks for taking the time to write a review of your stay with us. It always puts a smile onto our faces whenever we read such positive comments from our guests and it's great to hear that our associates took very good...More

          Reviewed 3 weeks ago

          Service is extremely good. We enjoyed the stay here and they did have special arrangement done to our surprise! :) This will be the hotel of my choice when I return to Surabaya. Breakfast spread was excellent! (Writing this after breakfast. Do try the Ayam...More

          1  Thank TeddyBong
          Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 2 weeks ago

          Dear TeddyBong, Thank you very much for choosing JW Marriott Surabaya on your recent visit to Surabaya. Everything we do is aimed to provide our guests with an exceptional product and service experience and we are delighted to know that we have succeeded this time....More

          Reviewed 3 weeks ago

          For a JW Marriot hotel, the service is up to their standard as always, from the moment you enter the hotel and all the service staff and phone answering. However, the main complained was the smelly cover for bedsheets, pillow cases and not well vacuumed...More

          Thank Arleta D
          Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 3 weeks ago

          Dear Arleta D, Thank you for taking the time to write a review of your stay in JW Marriott Surabaya. Please accept our sincere apology for any inconvenience during your stay. We have shared your feedback with the appropriate hotel team to ensure that this...More

          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Shangri-La Hotel Surabaya
          637 reviews
          #3 of 134 hotels in Surabaya
           
          Sheraton Surabaya Hotel & Towers
          745 reviews
          #8 of 134 hotels in Surabaya
           
          Swiss-Belinn Tunjungan
          287 reviews
          #4 of 134 hotels in Surabaya
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Free Parking
          • Fitness Center with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Center with Internet Access
          • Free Parking
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Conference Facilities
          • Shuttle Bus Service
          • Airport Transportation
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Center with Gym / Workout Room
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • $72 - $178 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #2 Luxury Hotel in Surabaya
          • #2 Spa Hotel in Surabaya
          • #3 Family Hotel in Surabaya
          • #6 Business Hotel in Surabaya
          • Room types
          • Family Rooms ,
          • Suites ,
          • Non-Smoking Rooms ,
          • Smoking rooms available
          • Number of rooms
          • 407
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Hotwire, Marriott, TripOnline SA, Cancelon, HotelQuickly and HRS so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
          • Location
          • Indonesia >
          • Java >
          • East Java >
          • Surabaya
          • Also Known As
          • Marriott Surabaya ,
          • Jw Marriott Surabaya ,
          • Surabaya Marriott ,
          • JW Marriott Hotel Surabaya Java
          Add Photo Photos
          Traveler (767)
          Room & Suite (209)
          Dining (107)
          Pool & Beach (37)
          Hotel & Grounds (401)
          Bathroom (75)
          Business Center & Event Rooms (15)
          Nearby
          Sponsored by:
          Sheraton Surabaya Hotel & Towers
          745 reviews
          .33 miles away
           
          Hotel 88 Embong Malang
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          Amaris Hotel Embong Malang - Surabaya
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          MaxOneHotels Tidar
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          Nearby Restaurants
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          .04 miles away
          Rawon Setan (Devil's Rawon)
          332 reviews
          .04 miles away
          Vis a Vis French Restaurant
          51 reviews
          .04 miles away
          Lobby Lounge at JW Marriott Hotel Surabaya
          59 reviews
          .03 miles away
          Nearby Attractions
          Tunjungan Plaza
          742 reviews
          .44 miles away
          Tugu Pahlawan
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          .96 miles away
          Muhammad Cheng Hoo Mosque
          102 reviews
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          Grahadi Building
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          .66 miles away
          Questions & AnswersAsk a question
          its_doctor_d
          What time do they start serving breakfast here? Thanx
          April 4, 2017|
          Answer Show all 5 answers
          Response from ifatimatuszahro | Reviewed this property |
          Around 6. They already served the breakfast.
          0
          Votes
          googlesmart
          Is this hotel fully refurbished and renovated? Kindly advise. Thanks
          October 2, 2016|
          Answer Show all 5 answers
          Response from JalanJalan69 | Reviewed this property |
          I wouldn't say it was fully refurbished, but it's had a pretty good makeover for sure.
          0
          Votes
          jibbeni
          Hi, apakah parkir motor buat tamu memadai?pintu masuk parkir motor apa beda sama mobil?
          September 19, 2016|
          Answer
          Response from gimun k | Reviewed this property |
          Sorry, I never parked the car in there.
          0
          Votes
          Room Tips
          "They have connecting doors rooms which suitable for big families, but be prepare to experience a hassle..."
          Read review
          "higher floors for better city view"
          Read review
          "choose the executive club room, it;s worthy for the price compare to facilities"
          Read review
          "Unblock view at all room , can see the city"
          Read review
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