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JW Marriott Hotel Surabaya

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#2 of 126 Hotels in Surabaya
Certificate of Excellence
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JW Marriott Hotel Surabaya
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675 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Surabaya
Reviewed 2 days ago NEWvia mobile

We stayed 3 nights and after a trip to Bromo anaother night. At both checkins we got free upgrades as valued member. Stafff was very helpfull to assist with doctor visit and doing laundry outside the hotel as this is too expensive for budget travellers. An internet connection problem was solved qIckly and professionally by placing a router in our...

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Thank zipzie
Malang, Indonesia
Reviewed 6 days ago NEWvia mobile

It has been four years since the first time visitting JW It always feels the same: excellent hospitality excellent food perfect place here in Surabaya since I experienced with other 5-stars hotels in Surabaya, I can ensure that this hotel is the best One, sure it is

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3Thank haris h
Malang, Indonesia
Reviewed 1 week ago via mobile

Overall good especially the guest room. Bedroom and bathroom were large. I felt very comfortable. Breakfast was poor, i mean its taste as 5 star hotel. No idea whether ill stay or not at my next trip.

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Helpful?
1Thank nissyap
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear nissyap, Thank you for sharing the review of your stay with us. We highly appreciate your compliments and are delighted that you had an enjoyable stay at our spacious guest room. However we apologize if the breakfast was not up to your expectations. We will definitely share your feedback with our team so that we can further improve our...

Brisbane, Australia
Reviewed 1 week ago

I stayed at JW Marriott Hotel Surabaya for 2 days and 3 nights. The room was very clean, big and had a nice view. The breakfast served in a nice restaurant next to the lobby. There was an excellent variety choice of breakfast which I really liked. The staff at the hotel were nice and helpful. I also enjoyed having...

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1Thank ArMo2015
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear ArMo2015, Thank you for writing a positive review on your recent stay with us. It is a pleasure to know that you were pleased with our comfortable room and the variety of buffet breakfast. We take a great pride when we say that our associates are our greatest asset as each of them is fully dedicated to deliver personalized...

Reviewed 1 week ago

I've stayed many times in this hotel. The staff were very helpfull. The rooms were also great. They provide shuttle to nearest mall for free. Live music always shows the best one in town. The restaurant for breakfast also provide the wide variety meal from a lot of country. JW Marriot deserve to get the 5 stars rating for trip...

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1Thank Gilang W
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Gilang W, Thank you for being our regular guest at JW Marriott and we are delighted to know that you consider us as the place to stay in Surabaya! We are constantly trying to improve our breakfast offerings by rotating breakfast items while keeping the all-time breakfast favorites as a standard. We are known in the city for our...

Mechelen, Belgium
Reviewed 1 week ago

I visit Surabaya very frequent and tried most of the 5 star hotels. But the JW Marriot stole my heart! The staff here does not go the extra mile, more like 2 extra miles. Always a warm welcome, some sweets and a nice letter in my room, a perfect executive lounge with seperate smoking area with comfortable seats and amazing...

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3Thank Bart V
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Bart V, Thank you for your wonderful review - we are thrilled to hear that you select JW Marriott Surabaya as the best choice of hotel in Surabaya! At JW Marriott Surabaya, our staffs are fully dedicated to deliver personalized and outstanding service to each guest, and we are happy to know that we have succeeded this time and...

Jakarta, Indonesia
Reviewed 1 week ago via mobile

This time I visited Surabaya not for a business. And JW Marriott as the first choice to stay during my trip. I felt that service and hospitality during our stay was excellent. With comfortable room and cozy business lounge where I spent coffee in the evening, it's really great. I really enjoyed for cheese platers as a compliment. Thank you...

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2Thank JohannesWinata
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear JohannesWinata, Thank you for staying at JW Marriott Surabaya and we are glad to know that you had a pleasant stay with us. It is always a pleasure to read positive comments about our associates who strive to deliver exceptional services to our guests. Our Executive Lounge is considered to be the best among hotels in Surabaya and we...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The Surabaya Marriott Lounge is one of the best Marriott lounge experience that I have had in Indonesia if I compared it to Jakarta & Medan. I love the light food selections and perfect selection of Red Wine. The extended opening hours of the lounge with a continues flow of alcoholic beverages in the evening is excellent. The staff is...

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2Thank BaskaranBala
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear BaskaranBala, Many thanks for taking your valuable time to share your experience staying at our hotel and we are delighted to hear that you had an enjoyable stay. Thank you for your compliments about our executive lounge which is definitely the best in Surabaya. At JW Marriott Surabaya, we always ensure that our associates deliver personalized and remarkable experiences...

Bogor
Reviewed 2 weeks ago

JW Marriott is always a very comfortable hotel in Surabaya to stay. This is my company favourite to held a meeting. Meeting facilities is excellent, food is deliciuos and a lot of choices, room is clean, furniture is not new but well-preserved.

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2Thank Erma E
Reviewed 2 weeks ago

Came here for a site visit and this is my first time in Surabaya. The front counter staff are very friendly and helpful. The room is spacious, clean and comfortable.I don't like the bed and pillows (too soft) but this is just my personal preference. Executive lounge at level 21 is available to their preferred member. They serves drinks and...

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2Thank Dreamtogothere
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International, Indonesian
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: International, Asian, Indonesian
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $74 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com and Travelocity so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Surabaya staff and other travelers.
12 questions
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Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Any room in this hotel were nice. But i prefer to choose the non-smoking floor.”
 of 5 bubbles 547gilangw, 1 week ago | Read review
“Try to get on the executive floors, the extra price is worth it because of acces to the lounge”
 of 5 bubbles 319bartv, 1 week ago | Read review
“The Studio rooms are perfect with a lot of window if you are a Gold or Platinum Member,”
 of 5 bubbles BaskaranBala, 2 weeks ago | Read review
“Higher floor with city view”
 of 5 bubbles 319anast, 3 weeks ago | Read review
“If finance allows stay in Club room and floor, is excelent and worth the extra.”
 of 5 bubbles V2060KRtonyv, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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