We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Shangri-La Hotel Surabaya

Show Prices
#5 of 119 Hotels in Surabaya
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Shangri-La Hotel Surabaya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

538 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Shangri-La Hotel Surabaya
See the most recent reviews
Showing 381: English reviews
Jakarta, Jakarta Raya, Indonesia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 2, 2015

It was my second visit to Surabaya and this time we stayed in Shangri-La Surabaya for two nights, and we had a wonderful experience during our stay. With my husband, Andy Handoko, we arrived in Surabaya with a morning flight and were picked up by a limo service that has a WiFi service in the car. Kewl! The seamless in-room... More 

Helpful?
Thank Mullie M
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Mullie M, Thank you for your thorough review of your stay at Shangri-La Hotel, Surabaya. We are glad to hear that you are satisfied with your experience at the hotel, from the pick-up, check-in, food and the warm hospitality of our service personnel. We hope you enjoyed your trip to Surabaya and we certainly hope to see you again... More 

Surabaya, Indonesia
Level Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 stars Reviewed July 29, 2015

One of the best 5 star hotel in Surabaya, with ample parking area. Lobby is great and the best ever in Surabaya, suited to meet guests, equipped with a coffee shop and snack, sometimes accompanied by live music. The hotel is equipped with restaurant-restaurant are tasty, like Jamoo and Shang Palace, etc. If the hotel room does not need to... More 

Helpful?
1 Thank IvanSoesilo
Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 28, 2015 via mobile

A beautiful hotel, with class & personality. While the rooms are a little tired, the lobby, pool and restaurant, more than makes up for it. The staff are generally attentive and helpful, something you expect from Shangri-La, but there seemed to be a room rate for locals and a different one for travellers. Perhaps not, but worth checking.

Helpful?
Thank gwellington
Surabaya, Indonesia
1 review
5 of 5 stars Reviewed July 27, 2015

The location is very strategic in west Surabaya. Helpful and friendly staffs. Love the Horizon lounge which provides canapes & wine. They put two jars of local snacks in the room, exactly what a guest need after a long trip. Renny, one of the manager guided me to some the dining spot. I can say Nishimura Resto is one of... More 

Helpful?
Thank Boncafe S
1 review
5 of 5 stars Reviewed July 25, 2015 via mobile

Thank you for Horizon Club team, especially diana,the manager,who managed our stay experience fantastic,feel like home bcoz they treated us like. Family. This hotel is the most recommended 5stars hotel in surabaya. Looking forward to meet them again and experience another fantastic enjoyable stay .

Helpful?
Thank William A
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear William A, Thank you for your review of your recent stay at Shangri-La Hotel, Surabaya. We are happy to hear that our colleague, Diana has provided you the best service at Horizon Club. Thank you for your recommendation and we look forward to welcome you again. Warm Regards, Martin Brenner General Manager Shangri-La Hotel, Surabaya More 

Surabaya, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 23, 2015

We Stay in Shangrilla Surabaya for short holiday. Enjoy so much the hotel facility such swimming pool and fitness centre. This hotel has very good facility but need renovation. The room is look old and boring. It will be perfect if they renew the room and decoration.

Review collected in partnership with shangri-la.com

Helpful?
Thank Apache007
Surabaya
1 review
5 of 5 stars Reviewed July 23, 2015

Good room,, good experience, good price, and everything were good... Can't wait until next visit,, Portofino,, have a best Italian pizza ever in Surabaya,, and desperado,it's nice fine dining experience

Review collected in partnership with shangri-la.com

Helpful?
Thank Stefanusindralesmana
1 review
5 of 5 stars Reviewed July 22, 2015

Had a wonderful and relaxing staycation during my 2 days trip at Shangri-la Surabaya. Tried their gym and spa, the highlight of my stay. The pool was very crowded during the holiday, so i preferred the jacuzzi at their health club. Would like to try staying here again when its less crowded to truly enjoy their pool.

Review collected in partnership with shangri-la.com

Helpful?
Thank Anita Y
Jakarta, Indonesia
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 22, 2015

Stayed here for two nights. Spent the first day pretty much in the property and really enjoyed the time spent. The amount of attention to detail is something you can rely on from the class of Shangri-la. Service is top notch with the in room check in and the ever so bubbly Renny, the marketing manager. As a foodie, I... More 

Helpful?
Thank Fellexandro R
Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 22, 2015 via mobile

We stayed here for a friend's wedding. The room was clean, neat and spacious. The bathroom also very clean which is important to us. They also offer various breakfast menu. Overall, everything was great during our stay here. We would definitely come back here.

Helpful?
Thank Nurul F
Questions? Get answers from hotel staff and past guests. Ask a question

352 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (329)
Viewed
Room/Suite (69)
Viewed
Dining (22)
Viewed
Pool/Beach Area (17)
Viewed
Hotel & Grounds (62)
Viewed
View from Room (12)
Viewed
Bathroom (18)
Viewed
Business Center/Function Rooms (3)
Viewed
Family/Play Areas (1)
Viewed
Other (125)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (4)
Viewed
Dining (6)
Viewed
Room/Suite (10)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Surabaya hotels
2.5 mi away
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
#4 of 119 in Surabaya
4.5 of 5 stars 553 reviews
2.7 mi away
Hotel Majapahit Surabaya
Hotel Majapahit Surabaya
#1 of 119 in Surabaya
4.5 of 5 stars 692 reviews
0.4 mi away
Ciputra World Surabaya
Ciputra World Surabaya
#3 of 119 in Surabaya
4.5 of 5 stars 261 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Sheraton Surabaya Hotel & Towers
1.1 mi away
TS Suites Surabaya
TS Suites Surabaya
#2 of 119 in Surabaya
4.5 of 5 stars 476 reviews
2.2 mi away
Bumi Surabaya City Resort
Bumi Surabaya City Resort
#8 of 119 in Surabaya
4.0 of 5 stars 296 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $88 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Shangri-La Hotels and Resorts, Travelocity, Priceline, Odigeo, Expedia, Agoda, HotelTravel.com and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#4 Business Hotel in Surabaya
#4 Family Hotel in Surabaya
#5 Spa Hotel in Surabaya
#5 Luxury Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay