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Jl. Mayjen Sungkono No. 120, Surabaya 60189 Indonesia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (820)
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Panoramas (17)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Surabaya
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 461 hotels in Surabaya
Location
Cleanliness
Service
Value
Travelers' Choice
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Babysitting
Valet parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Kids club
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
Chinese, Indonesian, Malay
Hotel links
Special Rate:Book Early and Save with Flexibility
928Reviews10Q+A100Room tips
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Popular mentions
Benito H wrote a review Oct 2021
Jakarta, Indonesia3 contributions5 helpful votes
amazingly great due to the excellent hospitality and service here. The check-in and check-outs were a breeze and I got plenty of assistance when I had medical issues. This hotel has excellent Italian, continental and Asian restaurants to choose from which serve a huge variety of mouth watering dishes.
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Date of stay: September 2021Trip type: Traveled with family
1 Helpful vote
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Desy Paryanti wrote a review Oct 2021
Ubud, Indonesia1 contribution1 helpful vote
First I like...the yard / park wide & large with alot of tree Than I like the lobby artistic with clasik style,wide and comfortable chairs.room clean, swimingpool big with play area for kid, breakfast also good. Staf is friendly. Meeting room big and elegant
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Date of stay: October 2021Trip type: Traveled on business
1 Helpful vote
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Nomeliance wrote a review Oct 2021
1 contribution
Saya merayakan bday teman saya di kamar suite shangrila weekend kmrn sangat puas dengan pelayanannya , every staff was very nice especially thanks a lot for staff mbak Nathaniah sdh bantu waktu proses reservasi sampe help us set up bday decoration ! For sure will come again for staycation
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Date of stay: August 2021Trip type: Traveled with friends
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Response from Shangri-La Hotel Communication, Other at Shangri-La Surabaya
Responded 4 weeks ago
Dear Nomeliance, Thank you so much for taking time to share your experience with us, it is very much appreciated. It was indeed lovely to know you enjoyed your stay. A happy belated birthday to your friend once again! I will personally share your comments with Nathaniah who will be pleased to know she made a positive impression. Thank you again for the lovely comment. Kind Regards, Jonathan Reynolds General Manager
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T Suwardi wrote a review Oct 2021
2 contributions1 helpful vote
Book directly and with golden circle membership, trully an amazing deal. Everything was following the CHSE standard. An extra praying mat was another level of extras. Surely will be back to this hotel
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Date of stay: October 2021Trip type: Traveled as a couple
1 Helpful vote
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STANLEY F wrote a review Oct 2021
1 contribution1 helpful vote
As an offshore installation manager, my pre Covid work schedule was 4 weeks at work offshore Java and 4 weeks at home with family and friends in Vietnam. Since the the pandemic hit air travel and visa in and out of Vietnam, my company has kindly found hotel accommodation in Surabaya. I am so glad that they choose the Shangri-la Hotel outside the main city centre. I have stayed in many hotels in town but few excel in all areas during the current difficulties. Staff are friendly helpful and attentive without being too pushy. They take a pride to good service and often help with the important information about local shops and amenities in the area which especially help not being local. When you have been away from home for nearly 2 years things such as toiletries and clothing need to be replaced...... even a visiting Covid PCR testing service, if you give the desk manager 24 hours notice. I have been most impressed the the loyal staff have maintained the good atmosphere and the material upkeep of the hotel, always clean, always welcoming and good food and drink menus still on offer through out. That is why 5 stars for the rating is thoroughly deserved in my opinion. Stanley Furey Oil & Gas Professional.
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Date of stay: September 2021
Rooms
Location
Service
Trip type: Traveled on business
1 Helpful vote
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Response from Shangri-La Hotel Communication, Other at Shangri-La Surabaya
Responded 4 weeks ago
Dear Mr. Furey, Thank you for sharing such a lovely review with us, we are grateful for your kind compliments. I am pleased to know that our team have taken good care of you during your extended stay. We all wish you a safe trip back home and a much overdue reunion with you family. Thank you for being such a loyal supporter of Shangri-La. Best regards, Jonathan Reynolds General Manager
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PRICE RANGE
$67 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la surabaya, surabaya shangri la
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
383
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Frequently Asked Questions about Shangri-La Surabaya
Which popular attractions are close to Shangri-La Surabaya?
Nearby attractions include Desperados Bar (0.1 miles), Citilites Skyclub & Bistro (0.1 miles), and The Avenue Lounge Bar (0.1 miles).
What are some of the property amenities at Shangri-La Surabaya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Shangri-La Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Surabaya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Surabaya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Shangri-La Surabaya?
Conveniently located restaurants include The Avenue Lounge Bar, Citilites Skyclub and Bistro, and Jamoo.
Are there opportunities to exercise at Shangri-La Surabaya?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La Surabaya have airport transportation?
Yes, Shangri-La Surabaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Surabaya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Surabaya?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.