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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    Traveler (395)
    Room & Suite (107)
    Dining (71)
    Overview

    • Excellent52%
    • Very good33%
    • Average10%
    • Poor2%
    • Terrible1%
    Travelers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    Spa
    5 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
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    Rooms
    04/09/2017 04/10/2017
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    Standard Room

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    04/09/2017 04/10/2017
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    Traveler rating
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    All reviews horizon club horizon floor five star hotel fantastic hotel japanese restaurant lobby lounge ciputra world breakfast buffet hotel staff east java jamun desperados nishimura diana business facilities gym renovation asia luxury
    Reviewed 2 days ago

    I was upgrade my room from deluxe to horizon.. And i love the benefit of horizon such as you can get high tea from 2-5pm and wine cocktail and canape from 6-8 pm and also you can get breakfast on horizon club more special and...More

    Review collected in partnership with shangri-la.com
    Helpful?
    Response from SURGM, General Manager at Shangri-La Hotel Surabaya

    Dear Aida A thank you for your positive feed back and we are glad to know that you enjoyed your stay with us and our Horizon Club benefits, and we all hoe that you will stay with us again in the near future Sincerely Sigi...

    Reviewed 2 weeks ago

    The hotel is situated in the centre, quite close to several shopping and food opportunities, including a large mall. Security procedures were strict and professional, as normal at luxury hotels in Indonesia. Also the check-in procedures are smooth and quick. The hotel is a high...More

    Helpful?
    Response from SURGM, General Manager at Shangri-La Hotel Surabaya

    Dear Flightcrewreview Thank you for your positive feed back and we are glad to know that you have enjoyed your stay with us.I have noted your comments on the pricing for our steaks inesperdos and rest assured it will be looked at. As you rightly...More

    Reviewed 2 weeks ago via mobile

    Just has a short one night stay. N felt very welcome and at home. In particular. The ladies at 12th floor reception. Were fantastic and super efficient. Thks for all the help. Only 2 minor things. Should have more bathing liquids. For 5 star. Can't...More

    Helpful?
    Response from SURGM, General Manager at Shangri-La Hotel Surabaya

    Dear Edmond E Thank you for your feed back of your last stay and we are glad to know that you enjoyed your stay with us. I have noted your comments on the Amenities and Key card ( Our Cut off time is 12 noon)...More

    Reviewed 2 weeks ago

    Genuinely friendly hotel staff; the most enjoyable hotel stay that I have had on a business trip in a long, long time. An oasis of calmness and sereneness in the after the hustle and bustle of client meetings.More

    Review collected in partnership with shangri-la.com
    Helpful?
    Response from SURGM, General Manager at Shangri-La Hotel Surabaya

    Dear kenoath1965 thank you very much for your positive feed back and we are glad to know that you have enjoyed your stay with us and we all hope that you will visit us again in the near future. Sincerely from all of us Sigi...

    Reviewed February 13, 2017

    Front desk staff is new and inexperience upon check in as I informed I a GOLD member of Golden Circle but nothing exclusive and update about the facilities. I understand my booking was thru Travel Agent not direct to Hotel website, but at least treat...More

    Helpful?
    Response from SURGM, General Manager at Shangri-La Hotel Surabaya

    Dear Rezzario Thank you for your feed back of your last visit and we are sorry to hear that you did not enjoy your stay with us. Rest assured your experience had been shared with the team in order to improve. We have noted your...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Photos
    Traveler (395)
    Room & Suite (107)
    Dining (71)
    Pool & Beach (23)
    Nearby
    Nearby Restaurants
    Jamoo
    97 reviews
    .09 miles away
    Dewa Ndaru - Culture Restaurant
    63 reviews
    .25 miles away
    Bakwan Kapasari
    56 reviews
    .26 miles away
    Citilites Skyclub and Bistro
    91 reviews
    .06 miles away
    Nearby Attractions
    Surabaya Town Square
    402 reviews
    1.08 miles away
    Bungkul Park
    624 reviews
    1.72 miles away
    Royal Plaza
    41 reviews
    1.82 miles away
    Monumen Perjuangan POLRI
    57 reviews
    1.64 miles away
    Questions & AnswersAsk a question
    Puy G
    I ve heard this hotel offered "massages" for men and the women that worked there offered sexual favors against money. Not all of them but a few, I hope you have found some kind of solution for that huge problem
    January 6, 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    sorry, can we request for extra bed ?
    November 25, 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    fauziah_sklee
    can request forget extra bed ?
    November 25, 2015|
    Answer Show all 2 answers
    Response from Mullie M | Reviewed this property |
    Yes, you can. For the extra bed, you'll need to pay extra around IDR 700K ++ (include breakfast).
    0
    Votes
    Room Tips
    "higher floors are quieter"
    Robert R, 1 month agoRead review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Hanif008, 2 months agoRead review
    "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
    Aryo W, 2 months agoRead review
    "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
    Robyn T, 3 months agoRead review
    "If possible, ask for rooms that have been renovated."
    UnderTheSameBlueSky, 4 months agoRead review
    "Ask for room with city center view."
    RRJ5, 5 months agoRead review
    "Choose a different hotel"
    Ahmad M, 6 months agoRead review
    "All rooms are nice but choose room facing the street of MayJen Sungkono better sight to see the city of..."
    sasmito, 7 months agoRead review
    "City view is the best"
    Patty A, 9 months agoRead review
    "Rooms at higher floors get better view"
    VICKY T, 10 months agoRead review
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