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Shangri-La Hotel Surabaya

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#4 of 126 Hotels in Surabaya
Certificate of Excellence
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Shangri-La Hotel Surabaya
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575 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Reviewed 4 days ago NEW

As expected from their big name, this hotel has a strong and stable wifi connection. The buffet for meeting is delicious. Their amenities has good qualities. The room itself is squeaky clean, spacious with a very soft pillow. And the room service is fast. Only one that bothers me, they are using bassinets despite the culture in our country is...

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Helpful?
Thank Sevi I
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Sevi I, Thank you for posting your review during your stay with us. We are glad to hear you enjoyed your overall experience staying with us. We have taken note of your feedback and will use it for our improvement. We look forward to welcome you again. Warm Regards, Sigi Bierbaumer General Manager

BOGOR
Reviewed 5 days ago NEWvia mobile

Trully 5 star hotel I came to Shangri-La Hotel only for one night at 2-3 December 2016. But got very pleasant experience. As getting to the hotel, all baggages were scanned and detected by metal detector in the front of lobby. Then, the security offered to take care of then delivered to our room. The pleasant greeted also got in...

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Helpful?
Thank YAN YAN P
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Yan Yan P, We thank you for your thorough review of our hotel. We are very happy to hear your satisfied experience staying with us. Once again, we thank you for taking the time to review us and we can't wait to welcome you again. Warm Regards, Sigi Bierbaumer General Manager

Bucharest, Romania
Reviewed 1 week ago

Fabulous staff and facilities- The rooms are clean, spacious and comfortable, the floors are quiet, the swimming pool is relaxing. However the most valuable capital is the staff. They are positive and smiling at any time of day, exhaling genuine hospitality. Right at my arrival I was pleasantly surprised by a young trainee (Rebecca) that during a short discussion while...

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Helpful?
Thank Laura R
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Laura R, We are very glad to hear our colleagues have made your stay an enjoyable one. We thank you for your feedback and compliments of our breakfast buffet and we are delighted to be able to celebrate your birthday with us. We cannot wait to welcome you again back. Warm Regards, Sigi Bierbaumer General Manager

Reviewed 2 weeks ago via mobile

Been here for the second time for business/work. Definitely will stay here again. Although a bit far from the city area, the hotel is very near a shopping mall. Ideal for those who would want some privacy. Awesome swimming pool and good variety of food during breakfast. Hotel staffs were friendly and was very prompt at resolving my laundry issue....

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Helpful?
Thank Yusof A
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Yusof A, Thank you for posting your review at TripAdvisor. We are glad to hear you enjoyed your stay, specially at our pool, staff and our food variety. We look forward to welcome you back! Warm Regards, Sigi Bierbaumer General Manager

Jakarta, Indonesia
Reviewed 3 weeks ago

I had a chance to stay in Shangri-la Surabaya during one of the major events held by my company at their splendid ballroom venue this year. Both rooms and the ballrooms are pretty much above my expected average for a five star hotel. What impressed me was not only the atmosphere of comfort and peace during my three nights stay...

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Helpful?
Thank iniferry
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear iniferry, Thank you for taking the time and reviewing us at TripAdvisor. We are glad to hear the company event that was held at our ballroom was successful and you enjoyed your three-night stay with us, especially noting the compliments you've given for our staff. We are looking forward for your next stay and we cannot wait to welcome...

Surabaya, Indonesia
Reviewed 3 weeks ago

It's always good to be back. Frankly speaking, it's one of our family favorite getaway spot. You can just forget your daily hurdles and just relax in this oasis. Swimming pool and kids zone are the perfect place for our daughter. She loves spending hours in there. But, we love spending hours in Jamoo and Portofino restaurants. In Jamoo restaurant,...

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Helpful?
Thank Zacharias329
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Zacharias329, We are glad to be a part of you and your family's ultimate getaway spot, especially noting your fondness of our swimming pool, restaurant, and our colleagues. We thank you for taking the time for reviewing us. You'll be glad to hear that we're currently in the midst of transforming all our rooms. By next year, we hopefully...

Reviewed 3 weeks ago

I stayed for 3 days for business purposes. I had the Executive King Room on the 16th floor. The room was okay - it was very old. It was still clean and functioning, but it was not a modern type room. So if you prefer modern type hotel, this would not be your place. The bathroom is okay, but I...

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Helpful?
Thank UnderTheSameBlueSky
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear UnderTheSameBlueSky, Thank you for taking the time to give us feedback during your stay with us. We are glad to hear our staff has made a great impression with you. We are aware of the hotel situation that you mentioned. You'll be glad to hear that we are currently in the midst of transforming our hotel. I think you'll...

Reviewed 4 weeks ago via mobile

Come here to join a seminar a few days ago. I feel very comfort stay there. Staffs were very nice to serve me at that time. Also, the best time is when lunch, so may variant the menu, you can find western, traditional, noodle, pasta, everything you want, you can find there....

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Helpful?
Thank Edi S
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Edi S, Thank you for reviewing us during your visit to our hotel. We are delighted to hear that the event is smooth. We thank you for your compliments of food variety that we have at Jamoo. We look forward for your next event! Warm Regards, Sigi Bierbaumer General Manager

Malang, Indonesia
Reviewed 4 weeks ago

We had short 2 nights stay during our best friend wedding in Surabaya. The hotel location quite strategic, easy access to shopping mall nearby. Great selection of breakfast and warm service at Jamoo and Horizon Club. Beautiful pool and service by the poolside was great, friendly staff.

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Helpful?
Thank KayLin_LinKay
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear KayLin_LinKay, We are glad to hear you enjoyed the room, service and breakfast during your stay with us. We thank you for taking the time and reviewing us at TripAdvisor. We look forward to welcome you again. Warm Regards, Sigi Bierbaumer General Manager

Reviewed 4 weeks ago via mobile

I don't feel in 5 star venue service when I have a conference in ballroom. Poor sound system Poor LCD And my opinion for others support venue : Rest room was smelt no good. Poor waiters. Poor readiness personal for big event.

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Helpful?
Thank Lily J
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Lily J, We are sorry to hear your less than excellent event experience with us. Kindly email our Director of Events at iin.indiarti@shangri-la.com details of the event so we can investigate on this matter. We look forward hearing from you. Warm Regards, Sigi Bierbaumer General Manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $97 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Priceline, Booking.com, Agoda, HotelTravel.com, Travelocity and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#4 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Surabaya staff and other travelers.
5 questions
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Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If possible, ask for rooms that have been renovated.”
 of 5 bubbles UnderTheSameBlueSky, 3 weeks ago | Read review
“Ask for room with city center view.”
 of 5 bubbles RRJ5, Oct 4, 2016 | Read review
“Choose a different hotel”
 of 5 bubbles ahmadm229, Aug 31, 2016 | Read review
“All rooms are nice but choose room facing the street of MayJen Sungkono better sight to see the city of Surabaya”
 of 5 bubbles sasmito, Aug 3, 2016 | Read review
“City view is the best”
 of 5 bubbles 419pattya, Jun 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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