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07/05/2017 07/06/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
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    07/05/2017 07/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          $137
          $124
          $137
          $124
          $137
          $124
          Traveler (426)
          Room & Suite (374)
          Dining (71)
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          Overview
          • Excellent55%
          • Very good32%
          • Average10%
          • Poor2%
          • Terrible1%
          Travelers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness center
          Concierge
          Spa
          Wheelchair access
          Business Center
          Dry Cleaning
          Tennis Court
          Butler Service
          5.0 Star Hotel
          All hotel details
          Offers from Shangri-La Hotel Surabaya
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          758 reviews
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          Write a Review
          Reviews (637)
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          1 - 5 of 637 reviews

          Reviewed 5 days ago

          I loved the environment of the hotel, especially the swimming pool area as well the area outside the hotel, with lots of greeneries. The rooms are spacious and make pleasant of the guest daily with a local fruit (which is way better than chocolates). I...More

          Thank VijayaratinamRamah
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 days ago

          Dear VijayarattinamRamah thank you very much for your Review and we are glad to know that you enjoyed your stay with us. Your gracious comments on our staff will certainly be shared in our daily Department head meetings to encourage them even further and we...More

          Reviewed 1 week ago

          Nice hotel. The building a little outdated. Close to toll road going to airport. Around 5 minutes walk crossing street to a big mall of Cipura World. The hotel has high standard of security, it is the reason why my husband's company selected this hotel...More

          Thank E5TI
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 6 days ago

          Dear Esti thank you for your Review and we are glad to know that you enjoyed your stay with us. we have noted your comments on Security and our F/B outlets, resrt assured that this will be shared with the individual departments and we all...More

          Reviewed 1 week ago via mobile

          Stayed here for 2nights for a business trip. Hotel building is away from the main street and to get to the building one needs to drive through the security screen which is manned by both security personal and guard dog. At the hotel entrance guests...More

          Thank Natayan
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

          Dear Natayan Glad to hear that you enjoyed your stay with us and do agree with you that safety and security for guest and staff is in the forefront of our day to day tasks.have noted your comments on the safe and rest assured it...More

          Reviewed 1 week ago

          Although it is showing age, not a new hotel compared to others, we still like to stay in this hotel for our business trip. Good swimming pool and quiet place, good to work, wifi is so fast, supporting my work.More

          Thank Kevin K
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

          Dear Kevin K thank you for your feed back and we are glad to know that you enjoyed your stay with us. as you rightly pointed out that the hotel looks dated i am glad to inform you that we are in the middle of...More

          Reviewed 3 weeks ago via mobile

          Very nice staf. Hotel little outdated but is renovated this time. Good restaurants very good service. Nice swimming pool. Very helpful staff in the horizon lounge. Thorrow daily cleaning of the rooms every day.More

          Thank Joost v
          Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

          Dear Joost v thank you very much for your positive feed back and we are glad to know that you enjoyed your stay with us. As you rightly pointed out within a few month all our rooms will be fully renovated and we will have...More

          JW Marriott Hotel Surabaya
          758 reviews
          #2 of 134 hotels in Surabaya
           
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Hotel Ciputra World Surabaya
          338 reviews
          #10 of 134 hotels in Surabaya
           
          Sheraton Surabaya Hotel & Towers
          745 reviews
          #7 of 134 hotels in Surabaya
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Center with Gym / Workout Room
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Center with Internet Access
          • Free Parking
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Fitness Center with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • $78 - $194 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #2 Romantic Hotel in Surabaya
          • #3 Spa Hotel in Surabaya
          • #3 Luxury Hotel in Surabaya
          • #4 Family Hotel in Surabaya
          • #4 Business Hotel in Surabaya
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Smoking rooms available
          • Number of rooms
          • 383
          • Reservation Options
          • TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Booking.com, Shangri-La Hotels and Resorts, Priceline, Hotwire, Travelocity, TripOnline SA, Cancelon and HRS so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
          • Location
          • Indonesia >
          • Java >
          • East Java >
          • Surabaya
          • Also Known As
          • Shangri La Surabaya ,
          • Surabaya Shangri La ,
          • Shangri-La Hotel Surabaya Java
          Add Photo Photos
          Traveler (426)
          Room & Suite (374)
          Dining (71)
          Pool & Beach (48)
          Hotel & Grounds (265)
          Bathroom (25)
          Business Center & Event Rooms (4)
          Family and Play Areas (1)
          Nearby
          Sponsored by:
          Bella Hotel
          21 reviews
          .11 miles away
           
          Java Paragon Hotel & Residences
          485 reviews
          .18 miles away
           
          Fairfield by Marriott Surabaya
          81 reviews
          .36 miles away
           
          Hotel Ciputra World Surabaya
          338 reviews
          .39 miles away
           
          Nearby Restaurants
          Jamoo
          102 reviews
          .01 miles away
          Dewa Ndaru - Culture Restaurant
          68 reviews
          .28 miles away
          Citilites Skyclub and Bistro
          95 reviews
          .18 miles away
          Bakwan Kapasari
          57 reviews
          .30 miles away
          Nearby Attractions
          Surabaya Town Square
          435 reviews
          1.05 miles away
          Bungkul Park
          668 reviews
          1.58 miles away
          Suroboyo Monument
          164 reviews
          1.61 miles away
          Royal Plaza
          46 reviews
          1.75 miles away
          Questions & AnswersAsk a question
          Puy G
          I ve heard this hotel offered "massages" for men and the women that worked there offered sexual favors against money. Not all of them but a few, I hope you have found some kind of solution for that huge problem
          January 6, 2016|
          Answer
          Response from SURGM | Property representative |
          Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
          0
          Votes
          fauziah_sklee
          sorry, can we request for extra bed ?
          November 25, 2015|
          Answer
          Response from IvanSoesilo | Reviewed this property |
          Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
          1
          Vote
          fauziah_sklee
          can request forget extra bed ?
          November 25, 2015|
          Answer Show all 2 answers
          Response from Mullie M | Reviewed this property |
          Yes, you can. For the extra bed, you'll need to pay extra around IDR 700K ++ (include breakfast).
          0
          Votes
          Room Tips
          "higher floors are quieter"
          Read review
          "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
          Read review
          "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
          Read review
          "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
          Read review
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