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Shangri-La Hotel Surabaya

#3 of 119 Hotels in Surabaya
Certificate of Excellence
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526 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Singapore, Singapore
Level Contributor
2 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for 3 nights for business trip and comments as below: 1. Service level in Shangri La has always been good and especially so for the staff here. From the front desk to concierge to transport staff to staff at the restaurant and chi spa, everyone is friendly and helpful. 2. Although I am a golden circle member, my room... More 

Helpful?
Thank blurblursotong
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear blurblursotong, Thank you for taking the time to share this review with us. We appreciate your honest feedback which gives us the opportunity to continually improve our service standards and guests' experiences. We sincerely apologize that your recent stay fell short of your expectations. We have shared your comments about the room preferences and the cleanliness of the room... More 

East Java, Indonesia
Level Contributor
19 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Room are fine, hotel is clean, pool are great, but the room toilet definitely need an exhaust fan, not much selection on buffet food, mostly bread and indonesian food, great service. but overall need improvement with all the new 5 stars hotel rising in Surabaya

Helpful?
Thank dennysurya01
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear dennysurya01, Thank you for taking the time to share this review with us. We are glad to hear you enjoyed your experience staying with us, we will take note of your feedback and will use it for our improvement. We look forward to welcome you back again. Warm Regards, Sigi Bierbaumer General Manager More 

Bogor, Jawa Barat, Indonesia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

During Eid Mubarak Holiday, our family stay in this hotel. After experienced all hotel facilities and environment, this hotel was good with some notes. Check in process is too long, need more than 15 minutes to serve one guest. Marcella, who served me during my check in, has greeting me with "iya pak???" She looks like not well training for... More 

Helpful?
Thank AdiSetyo
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear AdiSetyo, Thank you for posting your feedback during your stay at Shangri-La Hotel, Surabaya. We are sorry to hear that certain aspects of your stay were disappointing and have shared your comments about our hotel aesthetic and service with our team who strive to ensure that our guests enjoy positive and memorable hotel experiences. We hope that we will... More 

Surabaya, Indonesia
1 review
4 of 5 stars Reviewed 2 weeks ago

It's a fantastic old hotel... But the management maintain this hotel very well... Nice breakfast and nice kids activity especially in Lebaran's Holliday... The staff is very nice, they served us from check in, breakfast, house keeping and breakfast very well

Review collected in partnership with shangri-la.com

Helpful?
Thank henry_gotama
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear henry_gotama, Thank you for posting your review in TripAdvisor. We are happy to hear you and your family enjoyed the stay during Lebaran Holiday. We thank you for your compliment of our service, breakfast and kids activity. We look forward welcoming you again. Warm Regards, Martin Brenner General Manager More 

Surabaya, Indonesia
1 review
4 of 5 stars Reviewed 2 weeks ago

I stay a few days in this hotel and i always amazing with the hospitality concept with this hotel. If you bring your family to stay you never get bored with many activities hotel provided. Hotel facilities is good clean and comfortable from pool,spa,sauna,jacuzzi. Breakfast really good and many options for international guest. Hotel room is clean, and comfortable. most... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank MRLIEM
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear MRLIEM, Thank you for your review during your recent visit at Shangri-La Hotel, Surabaya. We are glad to hear you enjoyed your overall stay with us, and we thank you for the compliment about our facilities, breakfast and our colleague's hospitality. We look forward welcoming you again back soon. Warm Regards, Martin Brenner General Manager More 

Surabaya
1 review
5 of 5 stars Reviewed 2 weeks ago

Good staff, nice room, best food. We got room with pool view, delicious breakfast with many choices, cozy atmosphere, fast check-in & cjeck-out, kind staff, pool is more big than pir expectation. We really satisfied with the services.

Review collected in partnership with shangri-la.com

Helpful?
Thank agustianie
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear agustianie, Thank you for your review during your recent stay with us. We are glad to hear you enjoyed your overall stay and we thank you for your compliments about our room, breakfast, and our colleagues. We are looking forward to welcoming you again back soon. Warm Regards, Martin Brenner General Manager More 

Malang, Jawa Timur, Indonesia
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

NOT RECOMMENDED for family holiday. Because every bfast my childs 6th and 7th always pay. @110000idr. My child is under 13-19 is teen i think. Room is okey, but bathroom is not recommended for asian people. I saw some families do not pay for a variety of reasons for bringing the child for breakfast.

Helpful?
Thank StephanosIvan
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear StephanosIvan, Thank you for your feedback during your stay at Shangri-La Hotel, Surabaya. Our breakfast policy for children aged 6 years old and above is 50% from our usual pricing, and it's free for kids aged 5 years old and below. I hope this clears the confusion. We look forward welcoming you back again. Warm Regards, Martin Brenner General... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I was so happy stayed here,, and it was wonderful and will be back again here.. The receptionist very kindly and friendly her name is Natalia.. She suggested me to upgrade my room because have many benefits. Breakfast at Jamoo restaurant is the best.. Many variants foods... It will be back here again

Helpful?
Thank Fira M
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Fira M, Greetings from Shangri-La Hotel, Surabaya... Thank you for your positive feedback during your stay here. We are glad to hear you enjoyed our service and breakfast spread. We hope to be able to welcome you again soon. Warm Regards, Martin Brenner General Manager More 

Surabaya
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

One of The best Family Hotel to stay in Surabaya. Hotel Rooms very Clean & Hotel Staffs Hospitality will give you and family the best feeling as at home. The Hotel Fasilities all provided and Foods are delicious. Come and Proved it.

Review collected in partnership with shangri-la.com

Helpful?
Thank SugiantoAhok
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear SugiantoAhok, Thank you for posting your review at Shangri-La Hotel, Surabaya. We are glad to hear you enjoyed your stay here, and we thank you for the compliment of our colleague's service and food variety. We hope to welcome you back again soon. Warm Regards, Martin Brenner General Manager More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I found this to be a nice, comfortable hotel in Surabaya. Rooms are quite large in size and feature most of your standard amenities, with a large bathroom and great views of the city. The front desk staff was very welcoming and offered complementary beverages upon my arrival.

Helpful?
1 Thank Jim_Shorts1
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Jim_Shorts1, Thank you for your review during your stay with us. We are glad you enjoyed your overall experience with us. We hope to be able to welcome you back again soon. Warm Regards, Martin Brenner General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jl. May. Jend.Sungkono 120, Surabaya 60256, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $84 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
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