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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    10/29/201710/30/2017
    1 room, 2 adults, 0 children
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    $93$148
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    Traveler (470)
    Room & Suite (374)
    Dining (78)
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    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    “five star hotel” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
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    Rooms
    Oct 29Oct 30
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    1 room, 2 adults, 0 children
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    Reviews (662)
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    1 - 5 of 469 reviews

    Reviewed 1 week ago

    I grew up in the city and it's the most iconic hotel in Surabaya West. From the Dim Sum at The Shang Palace to delicious buffet at Jamoo, the birthday cake pre-ordered and also spacious lounge, Shang ri La is the best choice in Surabaya...More

    Thank StefanoMalachi
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 days ago

    Dear StefanoMalachi, Thank you for your kind compliments at TripAdvisor. We are delighted to hear your wonderful experience with us. We thank you for taking the time to review us and we look forward for your next visit. Warm Regards, Jonathan Reynolds General Manager

    Reviewed 2 weeks ago

    I got newly renovated room. It's spacious but the layout with a small round table and small table by the sofa is a bit off, it makes the room more cramped. I like the view from my room, to the east side and great for...More

    Thank mfrederika
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 3 days ago

    Dear mferederika, Greetings from Shangri-La Hotel, Surabaya… We thank you for taking the time to share with us your experience during your stay at our hotel. We appreciate your feedback regarding our new rooms layout and breakfast. We are delighted to hear that our colleagues...More

    Reviewed 4 weeks ago via mobile

    I stayed at the hotel for 6 days and had a good stay.The hotel is clean and tidy,the rooms are quite spacious,the breakfast buffet is great.One drawback is that the room I stayed in has no windows that you can open to get some fresh...More

    Thank anil_talasli
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 weeks ago

    Dear anil_talasli, Thank you for taking the time to post your review. We are delighted to read that you enjoyed our room and breakfast. We note your comment regarding the windows, however wanted to let you know that we secure these purely for reasons of...More

    Reviewed 4 weeks ago via mobile

    We're staying for 2 nights in this hotel and it is the most HORRIBLE stay as turn out, we're put in the room near a club that's located on the 2nd floor. IT is 1am in the morning and the sound of the music are...More

    Thank kya0
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 weeks ago

    Dear kya0, Thank you for taking the time to share your feedback with us, we very much regret that your stay fell short of expectations. Please be assured that the comfort of our guests is our highest priority and I have shared your comments with...More

    Reviewed September 13, 2017 via mobile

    I am an easy going person when it comes to hotels... however shangrila surabaya does not deserve to be top ( as mentioned by other reviewers) . I understand that the hotel is renovating and hot water is not available from 9 am . However...More

    Thank TrailsOfAnne
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 weeks ago

    Dear TrailsOfAnne, I am so sorry to read that you did not enjoy your recent stay with us. We are currently completing a refurbishment to ensure our guests rooms are looking fresh and modern. I regret that you experienced a delay in receiving hot water....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • $87 - $179 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #5 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Shangri-La Hotels and Resorts, Agoda, Travelocity, Orbitz, TripOnline SA, Cancelon and Hotwire so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La ,
    • Shangri-La Hotel Surabaya Java
    Add Photo Photos
    Traveler (470)
    Room & Suite (374)
    Dining (78)
    Pool & Beach (49)
    Hotel & Grounds (301)
    Bathroom (25)
    Business Center & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
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    835 reviews
    2.43 miles away
     
    Hotel Ciputra World Surabaya
    373 reviews
    .39 miles away
     
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    .32 miles away
     
    Java Paragon Hotel & Residences
    606 reviews
    .18 miles away
     
    Nearby Restaurants
    The Avenue Lounge Bar
    45 reviews
    .16 miles away
    Jamoo
    107 reviews
    .01 miles away
    Dewa Ndaru - Culture Restaurant
    73 reviews
    .28 miles away
    Citilites Skyclub and Bistro
    104 reviews
    .17 miles away
    Nearby Attractions
    Surabaya Town Square
    467 reviews
    1.05 miles away
    Bungkul Park
    712 reviews
    1.58 miles away
    Suroboyo Monument
    174 reviews
    1.60 miles away
    Monumen Perjuangan POLRI
    63 reviews
    1.80 miles away
    Ask a question
    Questions & Answers
    with_joerg
    July 30, 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    1
    Vote
    Puy G
    January 6, 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    November 25, 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
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