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Shangri-La Hotel Surabaya

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#3 of 124 Hotels in Surabaya
Certificate of Excellence
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Shangri-La Hotel Surabaya
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592 Reviews from our TripAdvisor Community

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Showing 421: English reviews
Reviewed 5 days ago NEW

A huge thank you should go to all the staff and the Shangri-La because they truly are the heart and sole of this hotel. Yes the hotel is no longer the most modern and fresh in Surabaya, but I have never for sterile (unless you booking a hospital bed) that appealing. Walking in the Shangri-La Surabaya feels like coming home,...

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Helpful?
Thank Matthew F
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Matthew F, We are happy to hear that our colleagues have made your stay feels like home. We thank you for taking the time to post this review and we are looking forward to welcome you again soon! Warm Regards, Sigi Bierbaumer General Manager

New York City, United States
Reviewed 1 week ago NEW

This is a GEM!! Highly recommended. I simply had a wonderful time there during this most recent trip. One has to try the breakfast buffet, and then the chinese Jade Tang restaurant, and then the spa - gym - swimming pool. The personal touch of having a welcome drink for all guests were just beautiful. Also, the Christmas tree, decor,...

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Helpful?
Thank Aryo W
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Aryo W, Thank you for taking the time to post a review during your stay with us. We are happy to hear you enjoyed your experience with us, we are also delighted to hear our ambiance has made your stay a memorable one. We are looking forward to welcome you again. Warm Regards, Sigi Bierbaumer General Manager

Reviewed 1 week ago via mobile

What shall I say about this. Nothing is enough for this hotel. Simple superb. From the entrance to the reception to the room service and hotel concierge everything was awesome. Totally meant for service back ground. The staff is so friendly and helpful that u feel important n very professional to give u actuate information. As soon as u enter...

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Helpful?
Thank PriyankaK1
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear PriyankaK1, Greetings from Shangri-La Hotel, Surabaya... We are delighted to hear our colleagues have made your stay a superb one from the moment of arrival to your departure. We look forward to welcome you back! Warm Regards, Sigi Bierbaumer General Manager

Seoul, South Korea
Reviewed 1 week ago

I've been here many times. The food is really good in general. Had Christmas dinner here on Christmas Day 2016. I was pleasantly surprised to find Christmas pudding, mince pies, turkey the full works and it was all beyond expectations. The pool area is really nice. Great for a drink while the kids play and parents relax. Staff are awesome;...

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Helpful?
Thank Donaldsaki
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Donaldsaki, Thank you for celebrating Christmas Celebration with us. We are glad to hear that you enjoyed food variety that we served. We look forward for your next visit! Warm Regards, Sigi Bierbaumer General Manager

Sidoarjo, Jawa Timur, Indonesia
Reviewed 1 week ago

My second home? Yeah.. Our family looooves this hotel so much.. We held our sis in law wedding at 7 jan 2017, We held my wedding 5 years ago at 12 jan 2012 at Shangrila Surabaya.. The ballroom was so huge and glamour, the foods was awesome.. The staffs were so nice and helpfull, very polite.. And fast response to...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Sianly I
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Sianly I, Thank you for being such a loyal guest to our hotel. May we congratulate you on your recent 5th wedding anniversary. We are glad to hear you enjoyed the facility and service that we provided. We hoped we will be able to welcome you on your second home during your next visit soon! Warm Regards, Sigi Bierbaumer,...

Reviewed 2 weeks ago via mobile

The 1st day on 2017 we checked in to horizon and I met Diana, with smile she greeted happy new year, then Natalia was the one who proceed the check in meanwhile my little son enjoyed cookies and beverage that provided. When the check in process completed, Diana ask that is there anything else that we want. Wow... it's nice...

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Helpful?
Thank Juvefeli
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Juvefeli, Thank you for spending the start of the new year with us. We are happy to hear that our colleagues have made your stay a memorable one. We hope to be able to welcome you again and we wish you a happy new year! Warm Regards, Sigi Bierbaumer General Manager

Reviewed 2 weeks ago via mobile

All that I can share now is that if you are looking for excellent hospitality during your stay in Surabaya is go to Shangri-La. Horizon Club in particular a place where you will feel that you are very special. Like you are at home. Thank you for Diana and the team. See you in the next future

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Helpful?
Thank Adam M
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Adam M, Thank you for taking the time to post a review at TripAdvisor. We thank you for your compliments during your stay with us. We are happy to hear that our Horizon Floor colleagues have made your stay a special one. We look forward to welcome you again! Warm Regards, Sigi Bierbaumer General Manager

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Some of the best hotel staff I've ever come across. Very friendly and extremely helpful without being over attentive. The city itself s not great so important to get a good hotel and Shangri-La Surabaya is perfect

Review collected in partnership with shangri-la.com
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Helpful?
Thank andytJ6406RR
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear andytJ6406RR, Greetings from Shangri-La Hotel, Surabaya! We are happy to hear our colleagues made your stay a memorable one. We are looking forward for your next visit soon! Warm Regards, Sigi Bierbaumer General Manager

Toronto
Reviewed 3 weeks ago via mobile

Let me start with the positives, The Shangri-La Surabaya has arguably the best common area for any hotels in Surabaya. The grand decor in lobby, lush greenery surrounding the property front and back and the lounge area will satisfy even the most discerning taste. At night, there is also live music which adds to the grand ambiance. I would rate...

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Helpful?
Thank ethelstan
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear ethelstan, Thank you for posting your review during you stay at Shangri-La Hotel, Surabaya. We are glad to hear you enjoyed our lobby area and service from our colleagues. You'll be glad to hear that on we have embarked on a hotel renovation which will cover all rooms, lobby lounge and restaurants. I am very sure that the new...

Sydney, Australia
Reviewed 3 weeks ago

Stayed one night accompanying my husband for a work meeting. Got upgraded to a suite which was a nice surprise. It was a Tuesday after a public holiday long weekend so very few people around. Suite was huge so disappointing only to be staying one night! I think the suite over all needs a bit of a renovation but apparently...

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Helpful?
Thank Robyn T
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Robyn T, We are glad to hear you enjoyed your stay at our suite. We are indeed in the midst of refurbishing our hotel, so we are looking forward to welcome you in our newly improved room soon! Warm Regards, Sigi Bierbaumer General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $87 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Travelocity, Shangri-La Hotels and Resorts and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Spa Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Surabaya staff and other travelers.
5 questions
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Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floor, great view. Everything was simply entertaining, with personable staff, and memorable!”
 of 5 bubbles aryow974, 1 week ago | Read review
“Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques.”
 of 5 bubbles RobynT526, 3 weeks ago | Read review
“If possible, ask for rooms that have been renovated.”
 of 5 bubbles UnderTheSameBlueSky, Nov 13, 2016 | Read review
“Ask for room with city center view.”
 of 5 bubbles RRJ5, Oct 4, 2016 | Read review
“Choose a different hotel”
 of 5 bubbles ahmadm229, Aug 31, 2016 | Read review
5 of 5
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