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Shangri-La Hotel Surabaya

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Jl. Mayjen Sungkono no. 120, Surabaya 60189 Indonesia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (812)
360
Panoramas (17)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel Surabaya
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 387 hotels in Surabaya
Location
Cleanliness
Service
Value
Travelers' Choice
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings.
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Room & Suite (188)188
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Babysitting
Valet parking
Wifi
Hot tub
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
Indonesian
Hotel links
Special Offer:Book Direct and Save
908Reviews10Q+A100Room tips
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Popular mentions
Putri Ariyani wrote a review Feb 2021
Surabaya, Indonesia24 contributions2 helpful votes
+1
The 1st thing I saw was a huge Lobby lounge they have. It looks luxury, formal yet cozy. Their uniform catch my eyes. No doubt bcs Shangri-La is world class hotel. The room was huge and clean, toilet amenities were complete! I almost have no complain abt the bathroom. And you don't have to worry about safety here. They have very strict security rules. I love how they really care about guest's health due to pandemic. You can find almost anything for bfast. Asian, indonesian, or western food. My advice is just abt the pillow. Maybe the hotel can add more pillows or change it bcs FOR ME it was just too soft. Thank you.
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Date of stay: February 2021Trip type: Traveled as a couple
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Response from Shangri-La Surabaya, Owner at Shangri-La Hotel Surabaya
Responded 2 weeks ago
Dear arynpu3, Thank you so much for taking time to share your experience with us, it is very much appreciated. It is indeed lovely to know you enjoyed your stay. At Shangri-La Surabaya, we have embraced a series of safety standards and precautionary measures across our hotels and we recently also became the recipient of the CHSE (Cleanliness, Health, Safety and Environment) certificate from the Ministry of Tourism of Indonesia. Regarding your comment about pillows, we provide six different pillows which you may choose according to your preference. We will certainly ensure you are referred to our pillow menu the next time you are with us. Once again thank you for staying with us, we look forward to welcoming you back before too long. Kind regards, Jonathan Reynolds General Manager
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MAAlfarizi wrote a review Jan 2021
Jakarta, Indonesia58 contributions
+1
Spacious and elegant room (Horizon Executive), the layout was about similar with Jakarta’s Shangri-la though the room here is a bit refreshed. Excellent service, especially from Horizon Lounge team. Madame from the lounge offering genuine hospitality to all the guests. Food offering both at Horizon an Jamoo was great amidst lower occupancy. The health protocol was also strictly implemented.
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Date of stay: January 2021Trip type: Traveled with family
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Response from Shangri-La Surabaya, Owner at Shangri-La Hotel Surabaya
Responded Jan 12, 2021
Dear Maalfarizi, Thank you for sharing such a lovely review with us, we are grateful for your kind compliments and are delighted that you enjoyed your stay. I am pleased to know that our team have taken care of you during your stay. I have since shared your comments with the related departments. They really appreciated your acknowledgment. We all look forward to having you back again with us before too long. We all hope to see you again very soon. Best Regards, Jonathan Reynolds General Manager
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PluxPlux wrote a review Dec 2020
Jakarta, Indonesia51 contributions1 helpful vote
Very nice place to stay, located in the west Surabaya. Well maintained hotel. This hotel also easy to reach from any direction. During my stay here, there were some activities such as seminar and weddings.
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Date of stay: December 2020
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Response from Shangri-La Surabaya, Owner at Shangri-La Hotel Surabaya
Responded Jan 4, 2021
Dear PluxPlux, Thank you very much for taking time to share your experience with us, it is very much appreciated. I am really pleased to read you enjoyed your recent stay here at Shangri-La Hotel Surabaya. Once again, thank you for spending time at our Hotel. We look forward to welcoming you and family again in the near future. Best Regards, Jonathan Reynolds General Manager
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Ratriana Via P wrote a review Dec 2020
Surabaya, Indonesia4 contributions
The services,kindness,room cleanliness,and the foods are excellent.. health protocols also excellent.. unfortunately didn't try the pool even though it was so tempting..maybe foe the next staycation..overall it was marvelous..
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Shangri-La Surabaya, Owner at Shangri-La Hotel Surabaya
Responded Jan 4, 2021
Dear Via P, Thank you very much for taking time to share your experience with us, it is very much appreciated. It is lovely to know you enjoyed your stay experience with us. On side note we have embraced a series of safety standards and precautionary measures across our hotels to ensure your well-being and comfort and also become the recipient of the CHSE (Cleanliness, Health, Safety and Environment) certificate by the Ministry of Tourism of Indonesia. Once again, thank you for spending time at our Hotel. We look forward to welcoming you again in the near future. Kind Regards, Jonathan Reynolds General Manager
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travelalot064 wrote a review Dec 2020
London, United Kingdom94 contributions80 helpful votes
Stayed several times over the last few months, Rooms are refurbished and look great and are functional. The Japanese restaurant serves great food, room service is of a good standard and the lounge is pretty good (although they could improve the f&b especially the evening cocktails which only low quality drinks are available) Pool is pretty good too.
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Shangri-La Surabaya, Owner at Shangri-La Hotel Surabaya
Responded Dec 10, 2020
Dear travelalot064, We are all very grateful for the time you have taken to write this review; it is much appreciated. In regards to your comment about cocktails, our aim is to ensure excellent value and also provide the best selections available within Indonesia. Do reach out to us directly the next time you are planning to visit and will do our utmost to have your preferred drinks available for you. Once again thank you for staying with us, we look forward to welcome you back before too long. Kind regards, Jonathan Reynolds General Manager
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Previous
PRICE RANGE
$67 - $128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la surabaya, surabaya shangri la
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
383
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Frequently Asked Questions about Shangri-La Hotel Surabaya
Which popular attractions are close to Shangri-La Hotel Surabaya?
Nearby attractions include Desperados Bar (0.1 miles), Citilites Skyclub & Bistro (0.1 miles), and The Avenue Lounge Bar (0.1 miles).
What are some of the property amenities at Shangri-La Hotel Surabaya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Shangri-La Hotel Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel Surabaya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Hotel Surabaya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Shangri-La Hotel Surabaya?
Conveniently located restaurants include The Avenue Lounge Bar, Citilites Skyclub and Bistro, and Jamoo.
Are there opportunities to exercise at Shangri-La Hotel Surabaya?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Shangri-La Hotel Surabaya have an airport shuttle?
Yes, Shangri-La Hotel Surabaya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Hotel Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel Surabaya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Shangri-La Hotel Surabaya?
Many travelers enjoy visiting Ex. De Javasche Bank Soerabaia (4.0 miles), Balai Pemuda (2.7 miles), and Klenteng Hong Tiek Hian (4.1 miles).