We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Shangri-La Hotel Surabaya

#5 of 119 Hotels in Surabaya
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Shangri-La Hotel Surabaya
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

538 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 381: English reviews
Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

No complaints at all for services extended by hotel staff. However will appreciate if could have special rate for long stay (min of 4 nights) or other form of gift or privilege. The price for a 5 star hotel is a bit too much

Review collected in partnership with shangri-la.com

Helpful?
Thank mrinap
Bologna, Italy
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed there for a couple of nights for work. Hotel is very nice even if a bit old fashioned with all the amenities you can possibly need in the premises. Rooms are spacious and spotless. I'd pick it again.

Helpful?
Thank Pappone78
Singapore, Singapore
Level Contributor
195 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

It has been more than a year since I was here as a guest. I have fond memories of those couple of nights that I stayed here. This time, I am on a day trip for a client meeting and since we have a few hours to kill before our meeting decided to stop over at the Shangri La to... More 

Helpful?
Thank Colin L
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Colin L, Thank you for your continuous patronage. We are glad to hear you enjoyed your visit at our Lobby Lounge. We look forward to have you and your friend back in the near time! Warm Regards, Sigi Bierbaumer General Manager More 

Rodalben, Germany
1 review
5 of 5 stars Reviewed 1 week ago

A pleasant stay in a friendly atmosphere . Friendly and helpful staff in all departments of the hotel make the stay seem very entertaining . The options in the spa area provide for wellness Atmoshäre after work .Time at all again .

Review collected in partnership with shangri-la.com

Helpful?
Thank michael71645
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear michael71645, We are glad to hear you enjoyed your overall stay experience with us. We thank you for your compliments of colleagues and spa facilities. We look forward to welcome you again back soon! Warm Regards, Sigi Bierbaumer General Manager More 

California
Level Contributor
79 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The only beef I have with this hotel is how old this hotel feels like. From the smell of the carpet room, the yellowing on the bathroom marbles to the towels that felt like they've gone thru millions of wash cycles. If the hotel can upgrade its room, I would've given a 5-star rating as everything else with the hotel... More 

Helpful?
Thank gtahir
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear gtahir, We thank you for taking the time to giving us valuable feedback during your stay with us at Shangri-La Hotel, Surabaya. We have taken note of your observation, and you'll be glad to hear that we will be doing a full renovation on the hotel, start with the rooms, continued with public areas and restaurants from 1 August.... More 

San Diego, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Gerald- He was excellent at helping me with anything that I needed. He helped to not only recommend how I spend my time outside of Surabaya in the beautiful East Java surroundings, but he also facilitated all the arrangements for us to go to Mt. Bromo once we decided that's what we wanted to do. Additionally, he followed through in... More 

Helpful?
1 Thank jimh12341234
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear jimh12341234, We are delighted that you enjoyed your stay and trip to Surabaya. Thank you for sharing your compliments about the service and our associates - we are glad to hear that they have gone out their way to make your stay a memorable one. We appreciate your kind comments and look forward to welcoming you back again soon.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent staff! Very helpful and able to assist with almost every issue! Pool was excellent gym was excellent! Great supervisors a special help from Diana who went above and beyond anything I've seen from a hotel! If there is a problem she will help!

Helpful?
Thank Andrew R
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Andrew R, We are glad to hear you enjoyed your experience staying with us. We thank you for your compliments about our pool, gym and our colleagues. We look forward to welcome you again! Warm Regards, Sigi Bierbaumer General Manager More 

Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Recommended hotel to stay in surabaya, from staf to food are excellent... Very cooperate, toleran and very helpful hotel staf. The room was clean, old furnished but well maintenance. The bed was comfy, bathroom was spacious but i think for the renovation dont use white colour paint not match. I'll come back if i travel to surabaya again.

Review collected in partnership with shangri-la.com

Helpful?
Thank Hendra U
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Hendra U, Thank you for taking the time to post a review at TripAdvisor. We are glad to hear you enjoyed your stay with us, especially about our colleagues and facilities. We look forward to welcome you back again. Warm Regards, Sigi Bierbaumer General Manager More 

Jakarta, Indonesia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I did an overnight business trip to Surabaya. My business event in Surabaya was in the morning so I had to stay in Surabaya. And at that time I stayed at the Shangri La Hotel Surabaya. I stayed in room 716 on July 18, 2016. I got a promo price at the time. I have been satisfied with the facilities... More 

Helpful?
Thank sasmito
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear sasmito, We are glad to hear you enjoyed your overall stay experience with us. We thank you for your compliments of our room, facilities and breakfast selections. We hope we'll be able to welcome you back again soon! Warm Regards, Sigi Bierbaumer General Manager More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

It has always been worth it to stay @ Horizon club room every time when visit Shangri La. It always feels like home because all the staffs especially Horizon club staffs' service and hospitality make me feels so special. Under supervision of Diana the Horizon club manager everything has been well arranged and executed excellently by Aisah and Ika. Diana... More 

Helpful?
Thank Juvefeli
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Juvefeli, Thank you for sharing your delightful experience during your stay with us. We are delighted to celebrate your special day with us, and we are glad to hear our staff have taken a good care of you and your family at Horizon Club. We are looking forward to welcome you again soon. Warm Regards, Sigi Bierbaumer General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

352 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (329)
Viewed
Room/Suite (69)
Viewed
Dining (22)
Viewed
Pool/Beach Area (17)
Viewed
Hotel & Grounds (62)
Viewed
View from Room (12)
Viewed
Bathroom (18)
Viewed
Business Center/Function Rooms (3)
Viewed
Family/Play Areas (1)
Viewed
Other (125)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (4)
Viewed
Dining (6)
Viewed
Room/Suite (10)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Surabaya hotels
2.5 mi away
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
#4 of 119 in Surabaya
4.5 of 5 stars 553 reviews
2.7 mi away
Hotel Majapahit Surabaya
Hotel Majapahit Surabaya
#1 of 119 in Surabaya
4.5 of 5 stars 692 reviews
0.4 mi away
No photo provided
Ciputra World Surabaya
#3 of 119 in Surabaya
4.5 of 5 stars 261 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Sheraton Surabaya Hotel & Towers
1.1 mi away
TS Suites Surabaya
TS Suites Surabaya
#2 of 119 in Surabaya
4.5 of 5 stars 476 reviews
2.2 mi away
Bumi Surabaya City Resort
Bumi Surabaya City Resort
#8 of 119 in Surabaya
4.0 of 5 stars 296 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $89 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Priceline, Odigeo, Agoda, Shangri-La Hotels and Resorts, Travelocity, Expedia, HotelTravel.com and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#4 Business Hotel in Surabaya
#4 Family Hotel in Surabaya
#5 Luxury Hotel in Surabaya
#5 Spa Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay