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Shangri-La Hotel Surabaya

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#3 of 119 Hotels in Surabaya
Certificate of Excellence
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Shangri-La Hotel Surabaya
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550 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Jeddah, Saudi Arabia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Briefly world class. Nice pool and Tennis Court. World Class SPA team. They were able to remove my injury during SPA session which is most valuable for me. I do recommend to stay there and have really good experience.

Review collected in partnership with shangri-la.com

Helpful?
Thank Ghulam M
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Ghulam M, Thank you for sharing your experience during your stay with us. We are glad to hear you enjoyed our pool, tennis court, and especially spa services. We thank you for your nice comment and we look forward to welcome you again back soon. Warm Regards, Sigi Bierbaumer General Manager More 

Banyuwangi
1 review
3 of 5 stars Reviewed 5 days ago NEW

The clerk gave additional charge for breakfast for 130,000 rupiah because I was with my daughter who was only 6 years old. how the hotel may cost more than one million rupiah per night are still trying to find additional income from breakfast 6 year old daughter.

Review collected in partnership with shangri-la.com

Helpful?
Thank faizaljahwari
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear faizaljahwari, Thank you for your feedback during your stay at Shangri-La Hotel, Surabaya. Our breakfast policy for children aged 6 years old and above is 50% from our usual pricing, and it's free for kids aged 5 years old and below. I hope this clears the confusion. We look forward welcoming you back again. Warm Regards, Sigi Bierbaumer General... More 

Surabaya, Indonesia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed there a day, eventhou a day, IT"S UNFORGETTABLE, Totally great service, smiley and friendly staffs, I love the croissant, the most delicious croissant among the hotels. Love this <3 I love the room, beautiful and nice bed, nice carpet and puffy, AC is good Food is so delicious Staff is great, say thanks to all your great staffs... More 

Helpful?
Thank irachan1509
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear irakuboki, We are thankful to hear you enjoyed your overall experience staying with us, especially your compliments of our room, staff and breakfast that you mentioned. We are looking forward to welcome you again in the near future. Warm Regards, Sigi Bierbaumer General Manager More 

Surabaya
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights for work, sadly did not had much time to explore and enjoy hotel surrounding. Highly appreciate for providing Muslim's prayer kit. Room design was a bit old, bed and pillows were comfortable. Front office receptions were nice and cooperative, if only they could be more friendlier and attentive like Jamoo Restaurant staffs, it would be awesome. Love... More 

Helpful?
Thank TripMember01122016
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear TripMember01122016, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your overall stay with us. We hope you can go back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Sigi Bierbaumer General Manager More 

Singapore, Singapore
Level Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A classic hotel with basic amenities, all the facilities are good, just a tad old but well maintained. Internet and wifi is stable throughout the hotel. Well maintained gym makes using the facilities a joy. The warm service from f&b service team in jamoo and club horizon makes our stay almost perfect. These staff deserve special praise for their heart... More 

Helpful?
Thank Jeffyyc
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Jeffyyc, We are glad to hear you enjoyed your overall stay with us, especially from our horizon club staff services and f&b service team at Jamoo. We hope to welcome you again back soon. Warm Regards, Sigi Bierbaumer General Manager More 

NZ
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here for one night whilst visiting Surabaya on business. The hotel is well located and has plenty of facilities for the travelling business person. There is a great pool, good restaurant and excellent facilities for a conference or large meeting. My room was great and the bathroom was excellent.

Helpful?
Thank Kowhaikiwi
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Kowhaikiwi, Thank you for reviewing us during your recent stay at our hotel. We are glad to hear you enjoyed your overall stay with us. We are looking forward for your upcoming stay with us! Warm Regards, Sigi Bierbaumer General Manager More 

1 review
1 of 5 stars Reviewed 4 weeks ago

1. It costs 50% more than Ciputra World and the experience is 50% less wonderful. 2. Arrogant attitude of the lobby lounge greeted me afer I checked in. In a pompous manner, asked me if I want coffee or tea (only). No attempt to offer a drink menu. When we told him that we would like to order some food,... More 

Helpful?
Thank Ahmad M
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Ahmad M, Please accept my sincere apologies for the disappointment we have caused on your last visit at Shangri-la Surabaya. No excuse would be a good excuse for the rude behaviour of our staff. Rest assured, counseling will take place to rectify the situation. In regards to the issues in the room, you'll be glad to hear that on... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed August 26, 2016

No complaints at all for services extended by hotel staff. However will appreciate if could have special rate for long stay (min of 4 nights) or other form of gift or privilege. The price for a 5 star hotel is a bit too much

Review collected in partnership with shangri-la.com

Helpful?
Thank mrinap
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear mrinap, We are glad to hear you enjoyed your stay with us. We thank you for the time spent writing this review and your feedback. We look forward to welcome you again soon. Warm Regards, Sigi Bierbaumer General Manager More 

Bologna, Italy
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed August 26, 2016 via mobile

I stayed there for a couple of nights for work. Hotel is very nice even if a bit old fashioned with all the amenities you can possibly need in the premises. Rooms are spacious and spotless. I'd pick it again.

Helpful?
Thank Pappone78
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Pappone78, Thank you for taking the time to post this review during your stay with us. We are glad to hear you enjoyed your stay with us. We look forward for your next stay! Warm Regards, Sigi Bierbaumer General Manager More 

Singapore, Singapore
Level Contributor
200 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed August 23, 2016 via mobile

It has been more than a year since I was here as a guest. I have fond memories of those couple of nights that I stayed here. This time, I am on a day trip for a client meeting and since we have a few hours to kill before our meeting decided to stop over at the Shangri La to... More 

Helpful?
Thank Colin L
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Colin L, Thank you for your continuous patronage. We are glad to hear you enjoyed your visit at our Lobby Lounge. We look forward to have you and your friend back in the near time! Warm Regards, Sigi Bierbaumer General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $89 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Shangri-La Hotel Surabaya Java
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
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