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Sheraton Surabaya Hotel & Towers

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#9 of 124 Hotels in Surabaya
Certificate of Excellence
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Sheraton Surabaya Hotel & Towers
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683 Reviews from our TripAdvisor Community

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Showing 502: English reviews
Malang, Indonesia
Reviewed 1 week ago

Next to Tunjungan Plaza Shopping center. comfy room. excellent breakfast with many choices of food. smooth check-in and check out. better use valley parking because very crowded car park. Very recommended with this hotel

Review collected in partnership with this hotel
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Helpful?
Thank Sinta M
Management response:

Dear Sinta M., Thank you for sharing your review of our hotel on TripAdvisor, and also for the five-star review. Guest satisfaction is a key priority for our hotel and we are glad to have provided you with a memorable Sheraton experience. Be assured that your comments have been shared with our associates, as they will also be our motivation...

Reviewed 1 week ago

Its a nice hotel but its a bit old. Me and my friend book 1 room during Christmas and we quite enjoy the hotel as its just next to a very huge shopping mall (Tunjungan Plaza). The hotel might need to renew their design though

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Helpful?
Thank Andrew Suherman... H
Management response:

Dear Andrew Suherman, Thank you for the given feedback regarding your recent stay at our hotel. We are glad that our location has given you an easy access to the biggest shopping destination in East Java, as well as other interesting local tourism landmarks. Please be informed that in the upcoming months, we will be in the process of upgrading...

Reviewed 1 week ago via mobile

Sheraton Surabaya gave us different experience during our stay on last New Year Eve. High quality room, clean, and still with their classy and luxury touch. Located in central of Surabaya, easy to reach interested places around.

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Helpful?
Thank Ardhi W
Management response:

Dear Ardhi W., Thank you for sharing your experience with us during the New Year's Eve celebration. We really appreciate the given 5-stars on your review. Being located in the heart of the city has given our guests advantage to reach various tourism spots in Surabaya, especially the biggest shopping destination in East Java that is directly connected to our...

Jakarta
Reviewed 1 week ago

My family and I booked the New Year's Eve package at this five-star hotel. At first, I didn't know what to expect, but surely the five-star status does not necessarily translate into a five-star experience in Sheraton Surabaya. When we checked in, we were assigned a table for our buffet dinner in its Lung Yuan Chinese restaurant on the mezzanine...

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Helpful?
Thank Amri P
Management response:

Dear Mr. Amri P., Thank you for taking the time providing your feedback. I regret to hear about your unpleasant experience during the recent New Year's Eve celebration. I would like to apologize if the evening did not live up to your expectations, which is partially due to the fact that the package at Lung Yuan Chinese Restaurant was mainly...

Shanghai, China
Reviewed 1 week ago via mobile

I stayed there for almost one month. The hotel is ok, but it needs some maintenance. The rooms are starting to look old and the bathrooms smell a bit. The swimming pool is ok, but no service there... You can die waiting for someone to offer you a towel or a drink. Location is good.. Connected to a big shopping...

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Helpful?
Thank mbrevis
Management response:

Dear Mbrevis, Thank you for taking time to share your experience with us. We are glad to know that our location had given you an immense advantage in connecting to the biggest shopping mall in East Java. We also hope you enjoyed your time at our swimming pool area. It is indeed one of the most sought after facilities at...

Jakarta
Reviewed 4 weeks ago via mobile

The hotel is located in the heart of Surabaya, connected with Tunjungan Plaza. The room is spacious, very clean and comfortable. Bathroom is also clean. Breakfast was okay. Always want to come back to this hotel.

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Helpful?
Thank ChicksterWowo
Management response:

Dear ChicksterWowo, Thank you for taking time to share your review of our hotel on TripAdvisor. We really appreciate your five-star review. Thank you as well for your kind words about our location, room, bathroom, and breakfast. Guest satisfaction is always our main goal and we are happy to know that we have succeeded. Your positive feedback will be shared...

Reviewed 4 weeks ago via mobile

Sheraton Hotel located at Jl. Embongan, Surabaya, Pasar Tunjungan business district. As such, it's centrally located. The hotel is connected to Pasar Tunjungan shopping center, a landmark of Surabaya, a plus point for those shopping lovers. The lobby is cozy and busy as those who want to go shopping also use the hotel as an entry point. At the lobby...

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Helpful?
Thank anthioc
Management response:

Dear Anthioc, Thank you for sharing the experience of your recent stay at our hotel on TripAdvisor. We really appreciate the thorough review that you have given. Nonetheless, be assured that we continuously aim to provide a memorable Sheraton experience to our guests, and that is by giving the easy-to-access location, top notch hospitality services, and hotel facilities as well....

Singapore, Singapore
Reviewed 4 weeks ago

Room is clean but never never stay in the rooms that are next to the lift elevator, you can hear the motor as it goes up and down Front desk is very helpful and polite Breakfast at the cafe is pretty standard offering like most hotels. They have a newly renovated lounge very classy

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Helpful?
1Thank ozipo
Management response:

Dear Ozipo, Thank you for your review on TripAdvisor. First of all, we apologize for the encountered inconvenience due to the elevator noise. We will share your feedback to the department concerned to address the issue so it will not reoccur in the future. However, we are glad to know that our team have provided you a Sheraton experience and...

Reviewed 5 weeks ago

I was at the hotel from 15 - 18th November. The hotel has direct access to Tunjungan Plaza Shopping Mall. No worries for food choice. Room desk comes with multi-powerplug, so no need to worry about missing out travel adapter. However, there were a few power trips during the daytime, maybe due to nearby construction works.

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Helpful?
Thank Murphy C
Management response:

Dear Murphy C, Thank you for taking time to share your review of our hotel on TripAdvisor. We really appreciate that you chose our hotel as your accommodation whilst in Surabaya. Furthermore, we are glad that our strategic location, in-room facilities, and the array of food variety have given you a pleasant stay as we continuously strive to deliver an...

Melbourne, Australia
Reviewed December 2, 2016 via mobile

Just got in yesterday arvo for an overnight trip. We booked a club suite room for 5mil rupiah(est 500aud) and expected the usual outstanding service from the Sheraton brand. But boy..were we disappointed! The room needed a seriously major upgrade! Furniture and furnishings were outdated😩. Phone and light fittings not working and the toilet broke this morning😤! Total disaster! The...

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Helpful?
2Thank Joe4561
Management response:

Dear Joe4561 Thank you for taking time to share your feedback and I would like to apologize for our failure to proactively find a suitable solution that would have helped to lift your staying experience with us. The hotel is currently in the process to rectify any known shortcomings of our product and facilities in order to prevent such inconveniences...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $76 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#7 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travelers.
2 questions
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for high floors for a better view of the sprawling city.”
 of 5 bubbles Asimofee, Oct 18, 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
 of 5 bubbles Yernadi, Sep 12, 2016 | Read review
“At the time of my stay, there was construction so ask for a room on the other side of the building.”
 of 5 bubbles 773PaulS773, Aug 25, 2016 | Read review
“Everything was great”
 of 5 bubbles Retnanindya, Jul 19, 2016 | Read review
“Top floor rooms are better (awesome view), and including breakfast of course !”
 of 5 bubbles LG-Aude-LG, Jun 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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