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Sheraton Surabaya Hotel & Towers

Jl. Embong Malang 25-31, Surabaya 60261 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (727)
Room & Suite (199)
Dining (61)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Surabaya Hotel & Towers
Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#25 of 450 hotels in Surabaya
Travelers' Choice
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. With direct access to the city’s most famous shopping destination, Tunjungan Plaza, our hotel offers a comfortable retreat and an unforgettable experience. Also, being perfectly situated in the heart of Surabaya, exciting local landmarks are always within reach. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Airport transportation
Business Center with Internet Access
Hot tub
Outdoor pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Swimup bar
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour check-in
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Centrally Located
Hotel links
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Popular mentions
Paksi S wrote a review Aug 2021
Malang, Indonesia79 contributions32 helpful votes
Sheraton Surabaya is one of prestigious hotel in Surabaya, I have to admit that the good side is they have very good service. Start from lobby, concierge, lounge, and the restaurant the service is great. One very disappointing and very important is the Air Conditioning in the room. I'm a Bonvoy member, and I booked a junior suites room, it's disappointing that me as guest could not adjust the temperature in my room regardless there's a thermostat control inside the room. The central AC was set in 22.5 Celcius, and I was hoping to decrease the temperature according to my convenience temperature. I've contacted the Duty Manager and technician and they just couldn't do anything about it. And the answer to the problem are just simply irrational. This incidence would be the only reason why I will not go back to Sheraton Surabaya, I prefer choose other Bonvoy Properties rather than this one regardless the hotel has perfect service in other aspect. Since sleeping and resting is the top priority for me to stay in a hotel. If you're okay with 23 Celcius room, then you'll be fine, but if you need colder temperature then you'll not be able to sleep conveniently One other thing, after my stay as a member, Sheraton didn't send me any satisfaction survey... This is the second stay in Sheraton Surabaya where I didn't received a satisfaction survey to write a review. I'm really sorry Sheraton Surabaya, you will need to improve your mechanical problem
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Date of stay: August 2021
Response from Birgitta Mone, Marketing at Sheraton Surabaya Hotel & Towers
Responded 3 weeks ago
Dear Paksi108, Thank you for taking the time to place your review of Sheraton Surabaya on Trip Advisor following your visit to Surabaya. Our sincere apologies for any frustration experienced and rest assured your comments have been brought to the attention of the Management team for review and improvement. We do hope to have the opportunity to welcome you back again in the near future. Best regards, Birgitta Mone Marketing Communication Manager - Complex
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Gitz wrote a review May 2021
Tangerang, Indonesia163 contributions33 helpful votes
We stayed there for one night, before continuing our trip. Very strategic location, next to big shopping mall (tunjungan plaza). The room was looked old, they have newer room, but we decided not to pick it. The staffs were warm and nice. The bromo restaurant was very great, menu of the food was quite varies, the taste was also great (i love food on every sheraton chain hotel)
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Date of stay: March 2021Trip type: Traveled with family
1 Helpful vote
Kiki SG-INA wrote a review Dec 2020
Jakarta, Indonesia17 contributions6 helpful votes
This is our 4th time we’re staying, the improvements are getting better & better, specially for health protocol, hospitality, convenience for us as guests, special thanks to all front line guests, start from checking body tempt, open the door, valle parking car, front desk, guest service, & truly special thanks to mr Hasyim & mr Wayan, they have high standard of serving, definitely our rooms are clean, indeed we are happy although we still in the hotel until this Sunday, but we are sure we will enjoy it so much. Must visit hotel!
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
depechemode101 wrote a review Oct 2020
Jakarta, Indonesia113 contributions30 helpful votes
The hotel is located right in the heart of Surabaya adjacent to one of the largest shopping malls in town, Tunjungan Plaza, so it is very convenient especially if you want to go shopping or just dining at the various outlets available. Room is adequate in size and has great view of the city. Staffs are super friendly and always address us by name. Breakfast at the Restaurant has lots of choices including local food. The only minor thing is that wish they have a working desk installed in their newly renovated room as it makes us easier to work with a laptop & more electrical outlets or usb port available to charge your gadgets. All in all, great stay & will definitely be back.
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Date of stay: October 2020Trip type: Traveled on business
Ken Sugijanto wrote a review Sep 2020
Surabaya, Indonesia89 contributions14 helpful votes
The hotel is located right in the heart of Surabaya and not only that, it's very close with Tunjungan Plaza Mall (one of the best malls Surabaya has to offer). The hotel has one dining place called Cafe Bromo that serves delicious meals for your stay and a lounge that is very awesome called Kawi Lounge. If you ever go to Surabaya, you should consider this hotel. Recommended!
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Date of stay: September 2020
$65 - $102 (Based on Average Rates for a Standard Room)
sheraton surabaya hotel and towers, surabaya sheraton
IndonesiaJavaEast JavaSurabaya
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Frequently Asked Questions about Sheraton Surabaya Hotel & Towers
Which popular attractions are close to Sheraton Surabaya Hotel & Towers?
Nearby attractions include Tunjungan Plaza (0.2 miles), Wisata Rasa (0.3 miles), and Cinema XXI (0.3 miles).
What are some of the property amenities at Sheraton Surabaya Hotel & Towers?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sheraton Surabaya Hotel & Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Surabaya Hotel & Towers?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Surabaya Hotel & Towers?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Surabaya Hotel & Towers?
Conveniently located restaurants include Boncafe Steak & Ice Cream, Kafe Bromo, and Marugame Udon and Tempura Tunjungan Plaza.
Are there opportunities to exercise at Sheraton Surabaya Hotel & Towers?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Surabaya Hotel & Towers have an airport shuttle?
Yes, Sheraton Surabaya Hotel & Towers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Surabaya Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Surabaya Hotel & Towers offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Surabaya Hotel & Towers?
Many travelers enjoy visiting Ex. De Javasche Bank Soerabaia (1.9 miles), Balai Pemuda (0.5 miles), and Klenteng Hong Tiek Hian (1.9 miles).