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Sheraton Surabaya Hotel & Towers

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Traveler (488)
Room & Suite (186)
Dining (25)
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Overview
  • Excellent49%
  • Very good37%
  • Average10%
  • Poor2%
  • Terrible2%
Travelers talk about
“tunjungan plaza”(107 reviews)
“the club lounge”(30 reviews)
“shopping mall”(55 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (853)
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619 results
Traveler rating
284
226
78
16
15
Traveler type
Time of year
LanguageEnglish
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284
226
78
16
15
Show reviews that mention
All reviewstunjungan plazathe club loungeshopping malldirect accessbusiness tripchinese restaurantbiggest mallan upgradeexecutive floorlive bandspg memberbreakfast buffetthe heart of the citystayed nightsfront office staffpleasant stayswimming pool
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1 - 5 of 619 reviews
Reviewed 3 days ago

Rooms are the standard Sheraton bit outdated but the service started from concierge, reception, restaurant all over are excellent. We stayed in Surabaya and location itself added extra point. Excellent !!!

Thank Dian C
Reviewed 4 days ago

A fine hotel, amazing lobby, pool, and restaurants. The rooms were somewhat dated, especially the bathrooms and fixtures, but overall everything was in good shape. Fitness room was well appointed and had a good view. Convenient to the downtown, a large mall, and many restaurants....More

Thank DillonM1905
Reviewed 2 weeks ago

Rooms are the standard SHeraton design, slightly dated, the bathrooms should be renovated any time (and the fitness center as well). Wifi was slow. Location is perfect, connected to the main shopping mall. Breakfast is very good, room service worked well, the staff was extremely...More

Thank mahme
Reviewed 3 weeks ago via mobile

Right where do I start with this one. First of all I was in bali and the international airport got closed due to the volcanic activity at mount agung. So i spoke to my airline to change my flight to Surabaya they did but It...More

Thank Dannywal
Reviewed 3 weeks ago

The hotel is located in the downtown area of Surabaya, embedded - connecting to Tunjungan Plaza, a chain of 6 plaza building that host anything from branded goods to cheap stuff. Although its connected this hotel doesnt have the noise disturbance. The sound proof quality...More

Thank Alexandre N
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
$77 - $105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$77 - $105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#5 Family Hotel in Surabaya
#10 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (488)
Room & Suite (186)
Dining (25)
Pool & Beach (13)
Business Center & Event Rooms (7)
Questions & Answers
Ask a question
Ellys A
January 13, 2017|
AnswerShow all 5 answers
Response from ChicksterWowo | Reviewed this property |
I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
0
Votes
Room Tips
"Definitely go for the Club Rooms and Suites"
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"no comments"
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"Very2 good and excelent"
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"2nd category will be nice"
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