We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Surabaya Hotel & Towers

Show Prices
#6 of 119 Hotels in Surabaya
Certificate of Excellence
Enter dates for best prices
powered by PriceFinder
Best prices for your stay
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton Surabaya Hotel & Towers
View Map
Add Photo Write a Review

634 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 472: English reviews
Bangkok, Thailand
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First time to Surabaya; tried the Sheraton. Room was "OK" but the A/C didn't work properly (would always cool even below 20C no matter if it was set at 15C or 30C), the stopper in the bathroom sink was broken so water pooled up, and the shower would randomly leak (even after not using it for hours) - usually annoying... More 

Helpful?
Thank Paul S
Jakarta, Indonesia
Level Contributor
10 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Booked for family rooms in Sheraton Apartmemt. And we got 3 rooms apartment with spacious family room and 1 room for the babysitter.. The apartement quite clean, no breakfast, and you have to pay 50k IDR for 4 times valet. It cost you around 6 Mil IDR/night, so if you don't need family room, it will be better to choose... More 

Helpful?
Thank Quivedo
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Quivedo First and foremost, thank you for sharing your review of our apartment on TripAdvisor. We really appreciate that you chose to stay with us during your recent visit to Surabaya. Our priority is the satisfaction of our guests, and we sincerely hope you had a memorable Sheraton experience. We look forward to welcoming you back to Sheraton Surabaya... More 

Taiwan
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The club floor lounge has always been the added value and highlight to stay here. The happy hour snacks and drinks, though not extensive but were refilled all the time. Especially the amazing staff at the lounge always welcome you and make you feel like stay at your second home. However, my recent visit was a bit disappointed. Perhaps the... More 

Helpful?
1 Thank M C
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear M C Thank you for taking time to share your review of our hotel on TripAdvisor. We are delighted to acknowledge that our associates have managed to deliver you an impeccable service. In regards to your feedback on Sheraton Club Lounge, we apologize for any encountered inconvenience during your recent stay. We have taken notes from them and will... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Very good hotel all team is very nice every time i go surabaya I stay in Sheraton surabaya. Also they have culb lounge 25 flour is great and the staff wonderful the manager Mr arief and Mrs dellen rally is very nice and respectable

Helpful?
Thank Lmohamed A
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Lmohamed A First and foremost, thank you for taking time to share your review of our hotel on TripAdvisor. It truly gladdens us to know that you had a memorable Sheraton experience, and we really appreciate the given feedback, as well as your acknowledgment towards Mr. Arief & Mrs. Dellen. Please be assured that we will let them know... More 

Singapore, Singapore
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Been several months since I last stayed at this Sheraton hotel and it feels great with really friendly staff at the reception and club lounge. Room is clean although the shower taps looked a little old style. Hotel is going through a major renovation at the surroundings but the staff are managing. The music lounge has now been relocated; not... More 

Helpful?
Thank samsoh61
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Samsoh61 Thank you for taking time to share your review of our hotel on TripAdvisor. We are truly delighted to know you had a pleasant and memorable Sheraton experience. As the satisfaction of our guests is our priority, it is reviews like yours that continues to motivate us in delivering our best. Once again, thank you for your support... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is very good...nice service and great food at its bromo restaurant...highly recommended for family stay...the cost is average...not too expensive...nice rooms too...please stay there...I join the vip membership in that hotel too...

Helpful?
Thank Tan Y
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Tan Y Thank you for sharing your experience during your recent stay at our hotel on TripAdvisor. We truly appreciate your kind insights and we are delighted to have provided a memorable Sheraton experience to you. It is feedback like yours that gives us the motivation to continuously deliver our best. Once again, thank you for your support and... More 

Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 19, 2016

Spacious room, clean and luxurious. You'll have so many advantages if you are member of Starwood hotels. Breakfast was great, pool was great, everything was great. Have connecting way to Tunjungan Plaza so no need to worry when it is rainy day to shopping or hang out.

Helpful?
Thank Retnanindya
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Retnanindya Thank you for taking time to review our hotel on TripAdvisor. We appreciate your kind review and are glad to hear such positive feedback from your stay. Furthermore, we are delighted to learn that our location, facilities and services exceeded your expectations and gave you a memorable Sheraton experience. We look forward to welcoming you back to Sheraton... More 

Jakarta, Indonesia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2016

I arrived at night. The staff was very helpful. I was thinking "wow, it looks old", surprisingly everything are excellent, especially hospitality of the staff. The food was good, and room was clean and nice.

Helpful?
Thank ramaarpa
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Ramaarpa Thank you for sharing your insight from your recent experience at Sheraton Surabaya Hotel & Towers. The satisfaction of our guests is our priority. Therefore, we are delighted to know you had a memorable Sheraton experience. We will make sure to share your feedback with our team. Once again, thank you for your support and we look forward... More 

Bandung, Indonesia
Level Contributor
90 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 18, 2016

My first impression when I arrived in this hotel....the receptionist is very friendly and also informative. So we upgrade our room to the Sheraton Club floor. The Club Lounge staff also very friendly, the food also quite acceptable. The only disaster is during the breakfast at Kafe Bromo. Again the staff are very friendly and helpful...but I can't say the... More 

Helpful?
1 Thank Polar773
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Polar773 Thank you for taking time to share your review on TripAdvisor. First and foremost, we are delighted to have provided you with a memorable Sheraton experience. The satisfaction of our guests is our main priority, and it is with pleasure for us to deliver the best to our guests. In regards to your dining experience, we would like... More 

Oslo, Norway
Level Contributor
317 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed June 16, 2016

Being based in Surabaya for some years, I had the great chance to collaborate with the Sheraton Surabaya Hotel & Tower. What a great chance, indeed ! The venue itself is quite old and needs a little refurbish ; the hotel has already inaugurate its new Lounge and lobby, which are amazing. Then, it might be time now to proceed... More 

Helpful?
Thank LG-Aude-LG
Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & Towers, responded to this review

Dear LG-Aude-LG Thank you for taking time to share your thorough review of our hotel on TripAdvisor. We are delighted to have provided you a memorable Sheraton experience, as the satisfaction of our guests is our priority. It is reviews like yours that continuously motivates us to deliver an above-and-beyond service. Thank you for your support and we look forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

339 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (307)
Viewed
Hotel & Grounds (49)
Viewed
Pool/Beach Area (11)
Viewed
Room/Suite (86)
Viewed
View from Room (20)
Viewed
Bathroom (23)
Viewed
Business Center/Function Rooms (5)
Viewed
Dining (16)
Viewed
Other (97)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Viewed
Other (28)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Surabaya hotels
0.3 mi away
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
#3 of 119 in Surabaya
4.5 of 5 stars 552 reviews
0.2 mi away
Hotel Majapahit Surabaya
Hotel Majapahit Surabaya
#1 of 119 in Surabaya
4.5 of 5 stars 691 reviews
2.5 mi away
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
#5 of 119 in Surabaya
4.5 of 5 stars 538 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Ciputra World Surabaya
Ciputra World Surabaya
#4 of 119 in Surabaya
4.5 of 5 stars 260 reviews
0.4 mi away
Pullman Surabaya City Centre
Pullman Surabaya City Centre
#30 of 119 in Surabaya
4.0 of 5 stars 453 reviews
0.7 mi away
Bumi Surabaya City Resort
Bumi Surabaya City Resort
#8 of 119 in Surabaya
4.0 of 5 stars 296 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $87 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Travelocity, Expedia, Priceline, Hotwire, HotelTravel.com, Hotels.com, Agoda, Odigeo and Asiatravel.com Holdings so you can book your Sheraton Surabaya Hotel & Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#6 Spa Hotel in Surabaya
#6 Luxury Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay