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Sheraton Surabaya Hotel & Towers

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#9 of 126 Hotels in Surabaya
Certificate of Excellence
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Sheraton Surabaya Hotel & Towers
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689 Reviews from our TripAdvisor Community

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Showing 508: English reviews
Surabaya
Reviewed yesterday NEWvia mobile

The hotel will provides you a complete package. Located in the same area of Tunjungan Plaza,which is the bigest mall in Surabaya, shopping is never been a problem . If you are traveling with kids, Sheraton has a kids club and also kids-friendly swimming pool. Their food is excellent. Wheter you want to eat chinese food, they had long yuan...

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Helpful?
Thank mariaangelia
Reviewed 2 days ago NEW

I am a frequent traveller for this hotel. Mostly because of business, so kinda like my home already. Reception: Walk in, say hi, less than 5 minutes, check in done, and goes to my room. Nice Service~ Room: Stayed here, couple of times before. The room is big, can choose king or twin. If you're not a smoker, you can...

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Helpful?
Thank Klazzy86
Jakarta, Indonesia
Reviewed 6 days ago NEWvia mobile

Pay the small difference from an average hotel experience to a truly 5* experience! Attitude of staff, the smiles, the quality of svc, food & the overall level of the hotel just adds up to that feeling, that "I am the most important guest, this hotel ever had". Rooms are nice, well maintained. Fresh fruits on arrival. Everything works. Nice...

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Helpful?
Thank Lars C
Management response:

Dear Lars C., The voice of guests is very important in maintaining our hospitality standards, and I am pleased to read about the positive experience you had during your stay with us. Our biggest asset of the hotel is our associates and I am happy to know that we were able to provide you a memorable Sheraton experience. Thank you...

Reviewed 6 days ago NEWvia mobile

Me and my colleague had a business trip to Surabaya and experience an excellent stay at Sheraton hotel surabaya. Very friendly staff at the hotel, good service at the booking and all over in the hotel. They have a beautiful lounge 'kawi lounge' and the good thing was that smooking was permitted and we look forward to visit in another...

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Helpful?
Thank Salusyustian
Management response:

Dear Salusyustian, Thank you for sharing your feedback of our hotel on TripAdvisor. It’s great to hear that you had an excellent stay during your recent stay with us. We aim to give our guests the utmost satisfaction by providing the facilities, hospitality service, and also the ease of access in the heart of the city. Your compliments had been...

Jakarta, Indonesia
Reviewed 1 week ago via mobile

It was my 1st time to stay for 3 nights in this hotel for a meeting..."clean" was my first word in my mind when i 'landed' in this big hotel. The room is quiet large, but the laundry is too expensive :( breakfast and lunch at restaurant was not good enough, we were expected more actually because Sheraton is 5...

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Helpful?
Thank Widilicious
Management response:

Dear Widilicious, Thank you for your comments, whereas your compliments in regards to associates’ hospitality services and room condition are very much appreciated. As for your feedback on our F&B variety, we will share thesm with the departments concerned as we do with all comments we receive in order to keep working on appropriate solutions. You might be glad to...

Jakarta, Indonesia
Reviewed 1 week ago

We were there for a family wedding. We tried to check in into our rooms well after 2PM. Many of our booked rooms were not ready. When the rest of our party reached the hotel and tried to check in at around 3, they were still not ready. The rooms were still not ready at 4pm. We tried to talk...

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Helpful?
4Thank brentwoodlocal
Management response:

Dear Brentwoodlocal, We appreciate you staying with us and sharing your feedback. I would like to apologize on behalf of my entire team for not being able to recover the situation during your stay. Nonetheless, I would certainly welcome the opportunity to speak with you, thus reaching out to you directly via your mobile contact in order to address your...

Malang, Indonesia
Reviewed 2 weeks ago

Next to Tunjungan Plaza Shopping center. comfy room. excellent breakfast with many choices of food. smooth check-in and check out. better use valley parking because very crowded car park. Very recommended with this hotel

Review collected in partnership with this hotel
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Helpful?
Thank Sinta M
Management response:

Dear Sinta M., Thank you for sharing your review of our hotel on TripAdvisor, and also for the five-star review. Guest satisfaction is a key priority for our hotel and we are glad to have provided you with a memorable Sheraton experience. Be assured that your comments have been shared with our associates, as they will also be our motivation...

Reviewed 2 weeks ago

Its a nice hotel but its a bit old. Me and my friend book 1 room during Christmas and we quite enjoy the hotel as its just next to a very huge shopping mall (Tunjungan Plaza). The hotel might need to renew their design though

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Helpful?
Thank Andrew Suherman... H
Management response:

Dear Andrew Suherman, Thank you for the given feedback regarding your recent stay at our hotel. We are glad that our location has given you an easy access to the biggest shopping destination in East Java, as well as other interesting local tourism landmarks. Please be informed that in the upcoming months, we will be in the process of upgrading...

Reviewed 2 weeks ago via mobile

Sheraton Surabaya gave us different experience during our stay on last New Year Eve. High quality room, clean, and still with their classy and luxury touch. Located in central of Surabaya, easy to reach interested places around.

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Helpful?
Thank Ardhi W
Management response:

Dear Ardhi W., Thank you for sharing your experience with us during the New Year's Eve celebration. We really appreciate the given 5-stars on your review. Being located in the heart of the city has given our guests advantage to reach various tourism spots in Surabaya, especially the biggest shopping destination in East Java that is directly connected to our...

Jakarta
Reviewed 2 weeks ago

My family and I booked the New Year's Eve package at this five-star hotel. At first, I didn't know what to expect, but surely the five-star status does not necessarily translate into a five-star experience in Sheraton Surabaya. When we checked in, we were assigned a table for our buffet dinner in its Lung Yuan Chinese restaurant on the mezzanine...

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Helpful?
Thank Amri P
Management response:

Dear Mr. Amri P., Thank you for taking the time providing your feedback. I regret to hear about your unpleasant experience during the recent New Year's Eve celebration. I would like to apologize if the evening did not live up to your expectations, which is partially due to the fact that the package at Lung Yuan Chinese Restaurant was mainly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Location: Indonesia > Java > East Java > Surabaya
Price Range: $76 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#7 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travelers.
2 questions
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay somewhere else. JW Marriott is walking distance from this hotel. Equivalent in price.”
 of 5 bubbles brentwoodlocal, 1 week ago | Read review
“Ask for high floors for a better view of the sprawling city.”
 of 5 bubbles Asimofee, Oct 18, 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
 of 5 bubbles Yernadi, Sep 12, 2016 | Read review
“At the time of my stay, there was construction so ask for a room on the other side of the building.”
 of 5 bubbles 773PaulS773, Aug 25, 2016 | Read review
“Everything was great”
 of 5 bubbles Retnanindya, Jul 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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